Manual guest fees allow vacation rental owners to offer premium amenities without inflating base rates. This gives guests choices and control while generating additional revenue from those who value specific services like pool heat or welcome amenities such as flowers or concierge services.
Unlike Supplemental Optional Surcharges, which are presented to guests when booking, Supplemental Manual Surcharges can be added to a quote or booking. Still, hosts will need to communicate the availability of these services to guests through an OwnerRez messaging template and trigger to offer them.
- Manual Surcharge
- Is Taxable
- Multiplier
- Conditions
- Options
- Property Management
- Guest Booking Experience
- Channel Caveats
- Apply Manual Surcharge
Manual Surcharge
Navigate to Settings > Surcharges > + Create Surcharge > Supplemental Surcharges > Manual Surcharge.
Select a category for your Manual Fee from the Category dropdown list and, if desired, edit the Description field.
In the Amount Type section, select a fixed amount per stay or night, or a Percentage of rent or subtotal per stay.
Is Taxable
For complete information, see the Is Taxable section of the Supplemental Surcharges Overview support article.
Multiplier
Learn more by reading the Multiplier section of our Supplemental Surcharges Overview support article.
Conditions
For complete information, see the Conditions section of the Supplemental Surcharges Overview support article.
Options
For complete information, see the Options section of the Supplemental Surcharges Overview support article.
Property Management
Expense
For complete information, see the Expense section of the Supplemental Surcharges Overview support article.
Commissions
For complete information, see the Commissions section of the Supplemental Surcharges Overview support article.
Channel Caveats
Airbnb
See our Airbnb Surcharges support article for a complete explanation of Airbnb's surcharges.
Vrbo
See the Vrbo section of our Rate & Fee Differences support article.
Booking.com
The OwnerRez Booking.com (BDC) channel integration does not support Manual Surcharges. However, you can create an OwnerRez messaging template and trigger to offer optional services to your BDC guests.
Apply Manual Surcharge
You can add your previously configured manual surcharge to a quote or confirmed booking by navigating to the specific Quote or Booking and changing the charges.
Select your previously configured manual surcharge from the Item dropdown list.
As displayed on the linked changing charges, you'll need to drag your Surcharge line above the Tax lines by grabbing the hamburger icon on the left of the item line to apply the discount to the rent properly. Click Save.