Rezzy AI Beta examines every guest message for actionable items—such as special requests, issues, or needs—and automatically creates trackable tasks. Rezzy logs to-dos from guest messages. You can track issues, add notes, attach files, and even create tasks manually, significantly changing how you handle issues, all directly in OwnerRez. If you haven't already done so, read our Rezzy AI Overview support article.
Tasks Navigation
After Rezzy AI Beta is enabled on your account, the Tasks menu item on the left navigation also becomes live and available. Rezzy doesn’t just reply to guests; Rezzy helps manage your workflow. You’ll find a brand-new Tasks area where Rezzy logs to-dos from guest messages. Track issues, add notes, attach files, and even manually create tasks by clicking + New Task.
You remain in control. As Tasks are created and completed, you can check the left checkbox and Mark Complete or Ignored to change the Task Status. Note that Pending Tasks are highlighted in pink.
When you mark Tasks Complete, they will be highlighted in green; tasks marked as ignored are highlighted in grey.
Click directly on a Task to edit, delete, add a Note, edit a previous note, or upload an attachment.
Add Tasks Manually
Create a task manually by clicking + New Task. Enter the Task Category, Description, Status, Property, Booking, whether this task is a Priority, attach any files if necessary, and Save.
Rezzy Generated Tasks
Rezzy AI can also generate tasks from Unified Inbox guest conversations. This guest is asking about a pack-and-play for an upcoming reservation in the Unified Inbox.
Rezzy AI generated a Guest Request task to follow up on the pack-and-play request.