Alongside OwnerRez's regular Tasks section, activating our Rezzy AI premium feature enables her to analyze your guest messages for actionable items—such as special requests, issues, or needs—and automatically generate trackable tasks. Rezzy logs to-dos from guest messages.
If you haven't already, read our Rezzy AI Overview support article and configure your Notifications for tasks.
Tasks
After Rezzy AI is enabled on your account, Rezzy doesn’t just reply to guests; Rezzy helps manage your workflow. The Tasks area is where Rezzy logs your to-dos from guest messages. You can also do the following in the Tasks area.
- Manually create tasks
- Track issues, add notes, attach files, and update existing tasks
- Assign Tasks
- Mark Tasks Complete
- Reopen Tasks
- Resolve Tasks
- Filter
Rezzy-generated Tasks
Rezzy AI can generate tasks from Unified Inbox guest conversations.
Whenever Rezzy creates a task, an indicator appears in the Unified Inbox guest message pane. Click on the kebab menu and then select "Go to Task."This guest is reporting a bat in the property in the Unified Inbox. Click on the right kebab and Go to task.
Rezzy AI generated a Guest Request task to follow up on the bat issue.
Rezzy may also add notes to existing tasks.
Resolution
Rezzy may resolve tasks under the following circumstances.
- Guest resolution – When the guest has already resolved the issue themselves
- Cancelled requests – When the guest cancels their original request
- Task cleanup – Duplicate tasks, outdated items, or requests requiring no further action