...)
* What Data is Transmitted (#data) Steps for Integration
1. Access Integration Settings
* Navigate to your Porter Dashboard
* Select Account from the main menu
* Click on Integrations
2. Add Property Management Integration
* Under the Property Management section, click the Add button
* A new integration entry will appear
3. Decide how to handle Locations
* Open the newly cre...
OwnerRez offers many different payment processing () options, including the ability to accept credit cards () . However, we are not a credit card processor ourselves. We integrate with m...
Protect against identity fraud, problem guests, and chargebacks with Authenticate, a guest screening solution that fully integrates with OwnerRez to help you automate guest vetting.
With Authenticate () , hosts and property managers can feel more assured about their screening proce...
Inhaven () offers a marketplace of dependable products from top brands at industry insider pricing. Using our checklists, setting up a property is simple. You can find the information you need on our blog and join a passionate community of hosts and brands committed to better travel. Inhaven helps you reach the hig...
OwnerRez offers many different payment processing () options, including the ability to accept credit cards () . We are not a credit card processor, but we integrate with many industry-sta...
...lude before charging begins).
For example, you could create a fee of $50 per multiplier, calculated per 1 guest- this would charge $50 for each guest over one. Is Taxable
Airbnb defines which categories are taxable in each jurisdiction. Listing channels such as Airbnb, Booking.com, and Vrbo do not support untaxed surcharges.
How wil...
...rez.com/support/articles/offline-surcharge) Configure
Navigate to Settings > Surcharges > + Create Surcharge > Advanced Surcharges > Custom Surcharge.
Select a category for your Custom Surcharge from the Category dropdown list.
Add your guest-facing public Description a...
...on.
* Under Security Requirements/Disable Payment Interfaces, make sure "Disallow Remote API" is unchecked.
This setting is required for OwnerRez to connect properly to your Plug'n Pay gateway.
2. Disable 'Require Match' Setting
* Navigate to: Admin > Administrative Functions
* Make sure the "Require Match" checkbox is unchecked.
This helps prevent unnecessary declines due to IP validat...
Alertify () helps vacation rental hosts protect their properties by providing real-time noise and smoking monitoring and instant violation alerts. Designed specifically for short-term rentals, Alertify notifies hosts the moment activity crosses set thresholds, allowing quick intervention before...
Boost your Bookings with Bookings Cloud () , Vacation Rental Management Marketing Software by Cloud Theory () .
Bookings Cloud offers digital marketing automation combined with analytics insights to help increase your direct bookings. Our vacation rental management platform tracks...
Revy () is a revenue management service purpose-built for short-term rental operators. Our expert team and data-driven tools help maximize your income by optimizing nightly rates across all seasons, channels, and booking trends. Whether you manage a single Airbnb or an entire portfolio, Revy brings professional-gra...
...t
Duplicate VAT Fee on Some Airbnb Bookings Body
Hi [first name],
We're reaching out to let you know about an issue that may have impacted some of your Airbnb bookings between June 11 and June 25, 2025.
During our recent Airbnb API migration, a small number of bookings had VAT host fees applied twice due to a transitional error in how fees were processed. This only affected bookings create...
...ting-to-ownerrez) support article.
1. Log in to the Cortado web app ( () ) and navigate to the Cortado Integrations Page (Settings -> Integrations).
2. Select "OwnerRez" and click "Add Account" or the + button.
3. You will be redirected to the OwnerRez Integration page, where you will be asked to log into your OwnerRez account and authorize Cort...
Subject
Airbnb New Single Fee Structure Now Live Body
Hi [first name]!
As of today, October 27, 2025, Airbnb's new single service fee structure is officially in effect for all hosts who use property management software like OwnerRez. Please note that Airbnb is rolling out this update gradually throughout the day, so if you don't see the change yet, it should appear in your account soon.
Wha...
...the pins is damaged, and the shelf is no longer usable."
Why: Claims are for accidental damage. Over-explaining or guessing motives can make guest damage appear intentional, which isn't covered.
2. Provide an actual invoice ✅ Include a receipt or invoice for the real repair or replacement cost.
* If a handyman fixed it, include their invoice.
* If you replaced the item, include the purchase...
...We're rolling out an important update to Property Management statements that will make booking-related math clearer, more consistent, and easier to reconcile.
This update will roll out on November 20th. We're notifying all PM v2 users so you can expect the improvement before your November statements go out. What's Changing
Going forward, booking expenses are always included in the booking amou...
WOW Mike Eash!!!
Thank you so much for this valuable information. I've contacted customer support before, but you win in the way you responded.
You provided:
1: what's happening,
2: why it happens that way,
3: options to choose from,
4: consequences of the options, and
5: how to do it.
I've had other customer support responses that aren't nearly as thorough and I truly appreciate the respect!...
...door code, sends the rental contract for e-sign, communicates with the guests using email/text. Owner statements, adjusting the commissions are a breeze. We used 3 other PMS in the past (still using 2 for our own reasons) and OR beats them all in functionality.
It does 90% of our job automatically.
...very cost-effective for single or small-portfolio STR owners.
* Guesty tends to be priced for larger property managers and can get expensive (higher monthly minimums, per-property fees, add-ons).
2. Flexibility & Customization
* OwnerRez gives you full control over renter agreements, custom email templates, integrations, and automation.
* Guesty is powerful but less customizable at the granu...
