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This is a blatant attempt to get the host to pay Airbnb rather than the guest. Our rates are going to look higher than everyone else's after we add the surcharge :(
Thank you for bringing this to our attention!
It does show up on Airbnb under the Entertainment section of Amenities.
I have requested our Property Field Quirks support article be updated to show that these 6 Sports & Adventure Activities show up as on-site amenities under Entertainment.
https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks
Hi Alison,
DM sent via your website.
Mark
I don't think so, because of changes in California law now all prices are usually displayed as "final price".
A $100+ fees listing was shown for $115
Now you will have to add 15% to your listing, so your $100 will still show as $115.
Thank you; where do you find this?
How are we going to be able to compete with non-PMS listings now? Airbnb first shows the listing price BEFORE fees and taxes. But with this change, our 'increased' price will be put next to a non-increased price from a listing with the old fee structure so we will ALWAYS look more expensive in comparison even if we aren't!!! Or am I not getting this?
Per channel price adjustment, but not clear how it will affect the fee paid to PriceLabs or beyond since it inflates the rental amount.
I would also like to figure out how to keep my direct pricing lower. I currently have one price through PriceLabs; now If I have to mark it up for ABB; how do we enable it to be lower for VRBO, direct bookings, and GOOGLE?
Hi Mark (@Mark G),
We are also in the UK and having problems with using OwnerRez/Stripe with tokenized setup. It was fine for some months and payments / security deposit holds all worked as expected, but it stopped suddenly and now each attempted payment fails with the error message Transaction failed with status: requires_action. OR help suggest that this is due to potential guests having pop-up blockers turned on so they don't see a 2DS authentication request, but it seems odd that payments worked fine for a while. I also tried booking and didn't see a 2DS request and don't have popup blockers. The only change we made to our OR account before it stopped working with Stripe was to integrate with Booking.com.
If you are in the UK and successfully using OR/Stripe might you consider having a private chat about your setup? DMs can't be sent on this forum but you can contact us via theoldworkshopmonktoncombe.co.uk if you would be willing.
Thanks for considering it
Alison
Not sure how many are already on the single service fee but it looks like Airbnb is forcing everyone to that methodology if you are API integrated. See here for details: https://www.airbnb.com/resources/hosting-homes/a/simplifying-airbnb-service-fees-746
Knowing that it is coming. what is everyone doing to handle it?
I don't yet see much discussion yet as I just received the email but interested to hear how everyone is going to handle it.
Is it best practice to set a higher price in pricelabs and then apply discounts to direct bookings, or to start with direct booking prices in pricelabs and then add surcharges to bookings that come from other channels, or some mix of these two strategies?
Also, how do you account for different platforms "take" when setting up discounts and surcharges. For example, if Platform A keeps 20% of guest payment and Platform B keeps 15% of guest's payment, do you adjust accordingly? If you do adjust, is it for the complete difference (charging 5% more on Platform B) or do you split it with the guest, so guests who book on Platform B pay less for the same reservation that would have cost them more on Platform A. (I do plan on making some personal adjustments based on ease of use and the politics of platforms.) Might anyone have some sort of cheat sheet showing how much of guest fees each platform keeps?
Thank you!
Items in Owner Rez from Location>Sports & Adventure Activities show up on my Airbnb listing under onsite Amenities: bowling alley, climbing wall, hockey rink, laser tag, mini golf, and skate ramp.
I recently received a couple 2-star reviews before catching this issue. I had assumed these would be passed to Airbnb as nearby attractions (if Airbnb had a field for that) since they are in the Location menu, but perhaps I was wrong...
Should I remove all attractions from the location page? Are they meant to show up as onsite amenities on Airbnb?
Did you try calling Lynnbrook? Perhaps you will get a better result than by email?
Their phone number is on their contact us page here:
https://www.lynnbrookgroup.com/contact/
Hope that helps!
Hi,
I want to cancel LynnBrook payment processing and am wondering if anyone has done it successfully and how :).
OR recommended I switch to a new processor a couple months ago so I set that up and its working great. But, Lynnbrook is still charging me $10 per month. An email to their Customer Service last month support@lynnbrookgroup.com did not get a response. I logged into my account and there was no button to cancel either, of course.
Best,
-JJ
Thanks Suzee. If use @Username does it alert someone to a message?
property > rules > security deposit > release days > enter 2.
For existing bookings, go to booking > rules tab
Where does this currently stand? I want to automatically release the deposit in a short period like 2 days. How do I automate this?
Hi Habeeb - This is a question that would be best sent in to our HelpDesk so we can dig into the specifics.
Please send an email to help@ownerrez.com and include an example of the quote we can look at.
Thanks!
We recently released a new version of Channel Bridge, version 13.20, which has been working for most users.
If you still have issues when using this version, please download the debug log and include it in a email to help@ownerrez.com
As additional information, Airbnb has discontinued the APIs we use to scrape data from their dashboards. This is always the risk with Channel Bridge, and the reason we encourage all users to use our full featured Airbnb Channel Integration instead of Channel Bridge. Our channel integration supports all the features that Channel Bridge attempts to support plus many more. There is no need to run Channel Bridge any longer once integrated.
The new version (13.20) of Channel Bridge has limited support for booking export. This version uses the latest APIs on the Airbnb dashboards, but since those APIs do not contain all the same information as the old ones, there will be some holes that can't be filled.
Here are the instructions to update to the new version if you don't see 13.20 in the lower right hand corner of the Channel Bridge screen:
https://www.ownerrez.com/support/articles/channel-bridge-updating-to-latest-version
As far as I know, you don't have the ability to directly message another forum member.
Hi, I am having a similar issue now. Considering the previous post is from 6 years ago, I wanted to reach out to see if there are any changes.
I realized that my cleaning fee is not showing in my VRBO quotes. Can you please check if everything is okay.
Hello!
You could use an inquiry or a quote template to send a reply to the guests. If your Airbnb API is set to request to book, those requests should come in as a quote. You could create a quote-type channel template with your House Rules, and a trigger to send it as soon as a quote is created. If a guest sends you a message on Airbnb (such as sending a message inquiring about dates), this should come in as an inquiry in OwnerRez. If you create an inquiry-type channel template and create a trigger to send it as soon as an inquiry is created, the message should be sent to the guest.
Please reach out to help@ownerrez.com if you have any additional questions!
CB worked this morning.
Good to know. I use Stripe and have been happy with them. Has anyone used Clearview? OR just integrated with them for payment processing.
bumping this thread just to comment that looking back on all of the monthly statements we have shockingly been paying north of 5% to ascent on average, which to my memory is much more than the rate we agreed to in 2019. Our account is now being managed by Elavon so we will see what they have to say. Stay alert out there!
We are also unable to use channel bridge with AirBnb. We preferred not to integrate fully because Airbnb would then force us to use their "simplified pricing" which we did not want to do. Very frustrating, particularly as the ability to use channel bridge to import Airbnb reviews stopped working a few weeks ago and has now been removed from OwnerRez entirely.
hi, has anyone else had problems with Channel Bridge with Airbnb? I've been getting the same errors for 10 days. Last response from support is that we should move to API connected as CB is really only used for new users, and that they may not fix CB
TIA!
Unfortunately this doesn't really solve the problem. In Transactions, OR is showing the total charged to the Guest's credit card, however the remittance to the Owner is that amount minus the Vrbo commission and payment processing fees ("OTA Fees"). The only choices in OR for how to handle these OTA fees is Owner Pays or PM Pays.... If Owner Pays, the only options are Paid As Expense on Owner Statement or Paid From Escrow. Either way, the numbers on the PM tab are incorrect as well as on the Owner Statement, even if you set the Direct to Owner as $0 as the help text advises. If you choose PM pays, similar issue....PM numbers are incorrect b/c it is assuming this was a cost to the PM. I have not circled back with Support on this yet due to other priorities.
I saw this answered directly in an email you sent to us, and thought I'd post that answer here as well in case anyone else is wondering the same!
I understand your situation with co-hosting in a state requiring licensed realtors for property management, where payments must go directly to owners. The challenge you're facing with channel fees and processing fees is a common issue in this setup.
Direct Owner Payments Configuration
First, ensure you're properly using the Direct Owner Payments feature. You should enter the amount of rental funds that go directly to property owners in the PM tab of each booking. This is explained within this support doc article below:
Direct Owner Payments - Owner Payouts - Property Management - Support - OwnerRez
Channel Fee Handling Options
For the channel fees and processing fees that are deducted before the owner receives payment, you have configuration options in your Owner Settings:
Channel Fees Configuration:
- Navigate to PM > Owners > [specific Owner] > Settings tab > Channel Fees
- In the Expense section, you can select "PM will pay fees" option, which excludes these fees from being classed as an owner expense
- This means you, as the property manager, will be responsible for these fees in the system
Transaction Fees Configuration:
- Similar settings are available under Transaction Fees in the same owner settings area
- You can configure whether the PM or owner pays these fees
This is mentioned more within this support doc article:
Commission on Fee Expenses - Expenses - Property Management - Support - OwnerRezBy properly configuring the channel and transaction fee settings in the owner configuration, the system should correctly account for these fees without showing inflated payment percentages.
I saw this answered directly in an email you sent to us, and thought I'd post that answer here as well in case anyone else is wondering the same!
I understand your situation with co-hosting in a state requiring licensed realtors for property management, where payments must go directly to owners. The challenge you're facing with channel fees and processing fees is a common issue in this setup.
Direct Owner Payments Configuration
First, ensure you're properly using the Direct Owner Payments feature. You should enter the amount of rental funds that go directly to property owners in the PM tab of each booking. This is explained within this support doc article below:
Direct Owner Payments - Owner Payouts - Property Management - Support - OwnerRez
Channel Fee Handling Options
For the channel fees and processing fees that are deducted before the owner receives payment, you have configuration options in your Owner Settings:
Channel Fees Configuration:
- Navigate to PM > Owners > [specific Owner] > Settings tab > Channel Fees
- In the Expense section, you can select "PM will pay fees" option, which excludes these fees from being classed as an owner expense
- This means you, as the property manager, will be responsible for these fees in the system
Transaction Fees Configuration:
- Similar settings are available under Transaction Fees in the same owner settings area
- You can configure whether the PM or owner pays these fees
This is mentioned more within this support doc article:
Commission on Fee Expenses - Expenses - Property Management - Support - OwnerRezBy properly configuring the channel and transaction fee settings in the owner configuration, the system should correctly account for these fees without showing inflated payment percentages.
Is there anyone in the UK that is successfully using Stripe as their payment processor? We are having an issue with 2 factor authentication which started suddenly about 6 weeks ago and means all direct bookings via OwnerRez now fail. It would be good to discuss it with someone who hasn't got the problem.
Thanks
Hi
Is it possible to directly message a forum member?
Thanks
