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And what happens after the 24 hours lapses, would VRBO cancel the booking? I am so confused
So how would the guest get confirmation though?
if it still tells on the VRBO app that it is pending?
Thanks
just got a booking request on VRBO, after I got it API integrated
now the VRBO app is not letting me accept the booking
Yes, this is normal - when you are using the Vrbo API, once Vrbo has tossed the booking over to OwnerRez, Vrbo basically stops caring about it and updating its status. If the status shows correctly in OwnerRez, that is the final authority.
If you'd like to write in to the Helpdesk with the ORB booking number, we'd be glad to confirm this for you.
just got a booking request on VRBO, after I got it API integrated
now the VRBO app is not letting me accept the booking
I ran the payment through OwnerRez and it it showing we have a booking for those dates under the guest’s name, however in VRBO it is still showing pending approval, can someone help?
There's not a standalone report, but you can certainly get that information. Go to the main Bookings display, choose List view, and use the Filters appropriately, with particular attention to the Security Deposit Status option selection.
We're not aware of any widespread problems along these lines. It does look like an Airbnb glitch, and you've confirmed everything is in fact working, so that sounds like it's just a display bug. If it doesn't clear, you could report it to Airbnb tech support to investigate.
Is there a report that can be run to show who has, and who has NOT, put a card on file for a Security Deposit?
I am having some trouble tracking this so I can remind people in a timely fashion.
We're not aware of any widespread problems with Channel Bridge, but, I do see your support ticket, so we can work through the specifics of your issue in the Helpdesk and get that resolved.
Looks like the VRBO Channel Bridge is still down/down again. I've sent a direct support message as well, but thought I'd post here for anyone else who may be having problems also.
I have version 12.15 of the channel bridge running, and it cannot find any of the transactions "Modified Since" the last time I ran the channel bridge on April 18th. I get the message "No bookings found" after it lists the reservations that had changes since the 18th. The program appears to be looking at the creation date of the reservation and skipping it even if there are payments or refunds made since the specified modification date.
I was able to run the channel bridge by exporting by reservation ID one at a time, and that did work. So there is something wrong with the Modified Since program.
Hope that information helps identify the problem for a speedy fix.
Thank you!
Ah, I see now. Thank you, Ken. I'm going to see if I can figure out how to put in just one return, but for now, I have successfully got two and that is better than none.... Haha!
Normally I just put two returns in between paragraphs. :-)
The auto-formatting can be a bit odd, particularly if you are copying in test from some other program. However, under the covers it's just ordinary HTML. If you are familiar with that, you can use the Edit HTML button and make sure the <p>...</p> tags are correctly set.
https://www.ownerrez.com/support/articles/how-to-add-custom-code#html-source
I'm sure there is something obvious I'm missing, but how can I put in a hard return between paragraphs withing my message template. Can anyone help?
Thank you!!!
-Rookie
I just went into my Airbnb listings on their site and found that 3 of them had a blank next to the Sync Status section. I checked permissions and Ownerez is still authorised, I then checked OR itself and nothing looks unusual in the API section.
Is this just a glitch, are others aware of this?
Hi there- Currently, percentage based additional guest charges and nightly charges aren't supported because they can be set in such a way that allows for an unbounded price increase. You can technically achieve a percentage based fee for additional guests by adding multiple percentage based surcharges with the "number of guests" condition applied. However, that condition is ignored by Airbnb and the surcharges would be applied for every booking on their platform.
Airbnb and other channels have specific requirements on the fees they'll accept. For additional guest fees, Airbnb requires these to be a fixed amount and per night and will not accept percentages.
Hi Kraig - The "Reason" area is a Vrbo specified field that can include values such as "Accidental", "Wrong Dates", "Owner Disagreement", etc. Currently, we don't have a selection for these items in OwnerRez. Vrbo does not offer a way to push the value to them through the API, so it will show as "Reason not specified".
Yes, it would indeed be wise to put a link in that field, e.g. to a PDF you've uploaded.
So an email would be sent with the entire manual in it? That's a bit heavy for an email. Mine is 30 some pages.
A URL link to the manual field would be a much more elegant solution to providing the information.
This information is stored in our technical logs, but is not visible to you.
If you have a specific question on a particular property and the date it was disabled, please write in to the Helpdesk with details and we can ask the engineers to pull that information for you.
Please write in to the Helpdesk with specific examples of what you're trying to accomplish, and we'll be able to provide you advice as to how best to do it.
Is there any work around for this?
I use rule sets to create date specific last minute discounts, gap pricing and special length of stay discounts that dynamic pricing software like wheelhouse or pricelabs can't do.
It would be a major disappointment if not possible as I know other platforms like Hostaway and Hostfully allow for rule sets to pass through.
Hello,
I am looking to better understand the historical changes in property count over the past few years. While I am able to see the date all of the current/disabled properties were onboarded, is there any way to see the date a property was disabled (to indicate when it left the platform)?
Thank you.
That's EXACTLY what I needed! Thanks!
Thanks! I'm going to check it out now
Hi Ted,
Please write in to the Helpdesk with screenshots and links so we can investigate this issue in more detail.
Hi Alyssa,
Go to the main Bookings display, List view, and use the Filters to select the desired parameters. In particular, you can set an arrival date range, and, a Payment Status of Open, indicating that there is money still due to be paid.
No, that needs to be fixed in your Airbnb account, but it's easy. Here's how:
3 of my listings on Airbnb show incorrectly high bed counts. I double-checked my OwnerRez and don't see any issues there. Vrbo is fine. I saw a comment on Facebook that this may be a widespread problem with Airbnb with their AI counting photos of bed (ie if we have 2 different angles of the same bedroom it will count as 2 beds). Not sure if that's accurate but I need help figuring it out. Any guidance will be appreciated as I don't know how long this has been that way and now need to contact any upcoming guests through Airbnb to make sure they understand the correct info. Thank you.
I’m looking for a payments due report…. If I enter a set of dates, the report will tell me which of my units have a payment due during that time and even maybe whether it’s the first or second payment. I’ve looked. I don’t see one.
thanks!
We currently have a fixed amount surcharge for additional guest fees with the multiplier set to every 1 guest above 2 up to the property max. I’d like to have an additional guest fee for every guest over the first 2, where each additional guest would add another 5% of the initial rate to the final total. For example, if there are 4 guests and the initial rate is $100 per night, the final rate would come to $110 per night. If the initial rate is $200 per night with 4 guests, the final rate would come to $220 per night.
I'm not sure if this is a glitch or a feature, but whenever I switch the amount type to "percent of rent," the multiplier fields just *disappear* as soon as that option is toggled. I've been able to get the multiplier fields to temporarily reappear after selecting the "percent of rent" option by selecting a different surcharge category and then switching back to "Additional Guest Fee," but I still get an error stating "You must select a Multiplier for Additional Guest Fees" when I hit the save button.
As a test, I've also tried using the "booking fields" section to set booking criteria that state the percent-based surcharge should be applied to any bookings with more than 2 guests, but I still get the missing multiplier error when attempting to save.
Our current fixed amount rule plays nice with our Airbnb integration. I understand that a "per night" application for a percent of a booking's total rent wouldn't really make mathematical sense otherwise, but it appears that the only way to get additional guest fees to push to Airbnb is to ensure they're set to that option – which also disappears when the "percent of rent" amount type is selected.
The OwnerRez support article on surcharges seems to show that we should be able to create an additional guest fee based on a percent of rent, but I'm at a total loss as to how this might be accomplished without being able to set any rules for when the surcharge should apply via either multiplier settings or booking criteria.
• Is there any way to achieve the surcharge scenario I described above?
• Despite the mathematical redundancy, why can't a percent-based charge be applied per night as opposed to only per stay?
• Is there any way to create a surcharge like the one above that will play nice with Airbnb?
The support articles and forum threads I've been able to find don't appear to have clear answers to these questions.
So, I setup my listing and am trying to push it to Airbnb and have it take over the existing listing on airbnb. I am getting an error that says only one PMS app can be connected. I am suspecting that I need to disconnect priceless from airbnb, and that is the issue. I went ahead and turned off sync in airbnb, but still running into an issue. Does it just take awhile?
