General Help and Questions

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Please write in to the Helpdesk with specific examples, including screenshots.  Also, in this message, please provide a list of your property names and their Vrbo listing numbers.  It sounds from your description like you have them mis-mapped, which will result in bookings being assigned to the wrong property.  You may be able to see the problem, and potentially even fix it, under the Vrbo Identifier Mapping on this page:

https://app.ownerrez.com/settings/listingsites 

Hello, anyone else having an issue with triggers-templates not being sent? Ever since we went into DSL I've had some issues where for some reason my automated messages are often not sent.

Thanks Ken!

I've figured out what is happening - but not how to fix it.  

The Excel file has all the correct information - including correct property name...but when importing it into the booking calendar it goes under the incorrect property?  The error message came from overlap with an existing reservation at a different property.

When I deleted the reservation causing the error, everything loaded into the calendar....but under the wrong property.

How to fix this?

Hi,

I have 3 properties on Vrbo and have successfully imported calendars from 2 of the 3.  The 3rd one shows valid data in the Excel file, but when I try to import the file, it gives an error message that one of the bookings "overlaps with an existing booking".  But when I look at the 2 bookings, I can't see any overlap...?  Data from both bookings seem correct

Suggestions?

Thanks,

Gary

if I set this up on Pricelabs will that feed through OR

Yes, assuming you've connected PriceLabs to your OwnerRez account as explained here:

https://www.ownerrez.com/support/articles/pricelabs

and then appear in Airbnb

Yes, assuming you have connected to Airbnb via API.

https://www.ownerrez.com/support/articles/airbnb-connecting-api-video

BDC?

Probably... however, there are more gotchas there, and if you find that it isn't working as expected, please write in to the Helpdesk with specific examples so we can advise.  In particular, Booking.com supports multiple rate schemes, so it is possible to accidentally connect OwnerRez to the wrong one so it won't appear to work properly.

I just wanted to check the process with Pricelabs, OR and Airbnb/BDC.

In Pricelabs there is an option for setting up a Minimum Stay for Last Minute Bookings

So I could have a 7 day minimum stay set but reduce it to 3 nights if it is in the next 30 days.

My question is….

if I set this up on Pricelabs will that feed through OR and then appear in Airbnb/BDC? I can’t quite work out the hierarchy of the software.

Thanks in advance 

Hmm.  We're looking into this, and may reach out to you directly.

Hi, in case this helps anyone, this was solved... she is co-hosting on my Airbnb listing through her own Airbnb account connected via Hospitable, while I am connected to it through OwnerRez. We can each now message Airbnb from separate accounts.

Thanks!

Hi Erin! We've just recently updated our triggers to expand the range of customization for messaging so this does look quite different now. Go to Settings>Triggers>Select Trigger>Disable 

Hi Nathan,

Was this screenshot taken from a preview of the widget?

If so then the system pulls that data from the related theming via Settings > Theming > Theme in Question > and the field in question is the footer for forms.

If the screenshot was taken from your website directly, then you'll want to also check Settings > Hosted Websites > Website in Question > Theme and Layout > Footer > and adjust as necessary.

~Caleb

Channel Bridge has worked perfectly since I started using it a year or so ago.

Recently, when I try and download the most recent bookings, I get an error which says;

" Airbnb is asking for a two factor authentication check to access the transaction history. Go to the future transactions tab on your Airbnb transaction history: https://www.airbnb.co.uk/users/transaction_history#future-transactions and authenticate. Then come back to Channel Bridge and try again."

Previously when I've had this message I've clicked on the link and it's taken me to the correct page in Airbnb to authenticate and let Channel Bridge access the data. It takes me to a different page now where there is no place to authenticate. I've looked around in Airbnb but can't find the correct page to authenticate on, can someone help me please?

Thanks

It seems that most folks are just creating a season for the specific holiday period - is that the preferred way and if so, why have the holidays functionality.

Yes, that's the preferred way.

The holidays functionality, as it exists, is somewhat of a leftover artifact from the early days of OwnerRez, that turned out to not really accomplish what it was originally intended to do.

Why don't we get rid of it then?  Well, it still has some legitimate use - it can highlight the holidays on your calendar, which serves a useful purpose much as it does on your calendar.

This may also be useful:

https://www.ownerrez.com/support/articles/holidays

https://www.ownerrez.com/support/articles/seasons-holidays-rates 

Hi Jen:

If there are messages associated with the trigger, you won't be able to delete the trigger. Instead, you can disable the trigger by going in to the trigger and scrolling all the way to the bottom of the screen. You'll see a Status Enabled checkbox. If you uncheck the box, the trigger will be disabled and won't show up by default in the listing of all active triggers.

Hi, my triggers do not have a status box, and are unable to be deleted because they give me a message saying they are still tied to a historical template. 

Hi - 

Newbie here and I'm trying to wrap my head around holidays.  
I found this blog: https://www.ownerrez.com/blog/new-model-for-holiday-charges in the forum, but can't seem to find where the settings are. 

I have set up season rates and set all of the holiday settings for if it's weekend, etc. but I can't seem to find where based on the holidays I can set an increased rate either by % or flat amount.

It seems that most folks are just creating a season for the specific holiday period - is that the preferred way and if so, why have the holidays functionality.

Am I missing something obvious.

Thanks in advance

This definitely won't work with Airbnb.  You can do it for direct bookings though, and I think perhaps for Vrbo, though I'm not completely sure.

We'd like to charge a different amount for each additional guest per night – for example, $5 per night for a 3rd guest, $10 per night for a 4th, and $15 per night for a 5th. Is there any way to set this up so it will sync with Airbnb or is only a single additional guest surcharge allowed?

My PM/co-host primarily uses Hospitable. Can we both be connected to Airbnb and she can reply as herself through Airbnb

No, unfortunately, definitely not - Airbnb does not permit more than one channel manager to be connected to the same account at the same time.

Also very much want this to be solved!! I am the Owner. My PM/co-host primarily uses Hospitable. Can we both be connected to Airbnb and she can reply as herself through Airbnb or Hospitable instead?

Aah, that makes sense. I will keep an eye on new bookings from BDC

When was that booking made?  I bet it was several months ago.  Remember, our integration with Booking.com internal messaging is fairly new, and, my understanding is that older bookings don't connect to that - just new ones.

If that's not the explanation, please write in to the Helpdesk with the specific booking so we can investigate further.

Thank you for confirming Ken.

Follow up question: what is the deal here?

the last screenshot from my previous post is _the_ message thread in question. I double and triple check that. to me it looks like a bug where a BDC message thread from Inbox is not linked to the actual booking messages

Yes, that's correct!

Thanks so much for the quick response. I figured it was on their end. ;)

Thank you!

I am continuing this conversation as of March 8, 2024.

Please do correct my understanding from https://www.ownerrez.com/support/articles/booking-com-messaging. If I see in Inbox "via Booking.com," does it mean my account is using the new BDC messaging API (screenshot below) ? 

Also this

Hi Nathan, 

If you'd still like to pursue this cleaning fee, then please email our helpdesk with further details regarding the set criteria and what you're noticing in terms of oddities. From there we can troubleshoot and if necessary contact Airbnb.

~Caleb

These functions are not yet supported in Airbnb's API, so, no, at present it is not possible to control those via OwnerRez.

Can anyone tell me if we are able to access the new My Listings tab via OR? (The one that allows you to do a photo tour, add amenities by room, etc.) I do not see those options when I click on the Airbnb tab in Airbnb, so I was wondering if it’s an issue with OR integration. 

Thx in advance for your help. ✌🏼