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This definitely won't work with Airbnb. You can do it for direct bookings though, and I think perhaps for Vrbo, though I'm not completely sure.
We'd like to charge a different amount for each additional guest per night – for example, $5 per night for a 3rd guest, $10 per night for a 4th, and $15 per night for a 5th. Is there any way to set this up so it will sync with Airbnb or is only a single additional guest surcharge allowed?
My PM/co-host primarily uses Hospitable. Can we both be connected to Airbnb and she can reply as herself through Airbnb
No, unfortunately, definitely not - Airbnb does not permit more than one channel manager to be connected to the same account at the same time.
Also very much want this to be solved!! I am the Owner. My PM/co-host primarily uses Hospitable. Can we both be connected to Airbnb and she can reply as herself through Airbnb or Hospitable instead?
Aah, that makes sense. I will keep an eye on new bookings from BDC
When was that booking made? I bet it was several months ago. Remember, our integration with Booking.com internal messaging is fairly new, and, my understanding is that older bookings don't connect to that - just new ones.
If that's not the explanation, please write in to the Helpdesk with the specific booking so we can investigate further.
Thank you for confirming Ken.
Follow up question: what is the deal here?
the last screenshot from my previous post is _the_ message thread in question. I double and triple check that. to me it looks like a bug where a BDC message thread from Inbox is not linked to the actual booking messages
Yes, that's correct!
Thanks so much for the quick response. I figured it was on their end. ;)
Thank you!
I am continuing this conversation as of March 8, 2024.
Please do correct my understanding from https://www.ownerrez.com/support/articles/booking-com-messaging. If I see in Inbox "via Booking.com," does it mean my account is using the new BDC messaging API (screenshot below) ?
Also this
Hi Nathan,
If you'd still like to pursue this cleaning fee, then please email our helpdesk with further details regarding the set criteria and what you're noticing in terms of oddities. From there we can troubleshoot and if necessary contact Airbnb.
~Caleb
These functions are not yet supported in Airbnb's API, so, no, at present it is not possible to control those via OwnerRez.
Can anyone tell me if we are able to access the new My Listings tab via OR? (The one that allows you to do a photo tour, add amenities by room, etc.) I do not see those options when I click on the Airbnb tab in Airbnb, so I was wondering if it’s an issue with OR integration.
Thx in advance for your help. ✌🏼
Sure! Go to the main Bookings screen, and choose the List view:
Then select the Filter button:
And use either of these two filter options to select what you are looking for - signed agreements, not-signed agreements, specific agreements, any agreement, etc.:
Hello!
I am very new to OwnerRez and I am trying to find out how I can locate guests who have not signed agreements.
Any idea where I can find this?
Thank you,
Brooke Nash
Also, will the voice feature have the same international restrictions as your SMS service? Not being able to communicate with travelers from other countries is likely a deal killer for us.
Thank you Shawn, that is fantastic news! Will your Dialer feature have a smart phone app or some way that we can enable our staff to take calls when they are away from their computer?
Thanks Ken. I did put in a support ticket and sent an email yesterday.
There's quite a few things that can cause this. Please write in to the Helpdesk with the specific example, and we'll investigate.
I have my minimum nights set to 3 but I keep getting instant bookings for 2 nights. Has anyone had this issue and found a solution?
I've had this challenge as well, with a surcharge (cleaning fee) getting pushed to AirBNB regardless of parameters.
I was trying to waive my cleaning fee on AirBNB to make the algorithm happy. I tried setting parameters so 1 night stays would have a cleaning fee still. It appeared Airbnb was always charging the cleaning fee, even for longer stays where it's easier to absorb the cost.
It sounds like Neil is saying AirBNB is willing to look into it/fix it but AirBNB needs to have OwnerRez IT contact AirBNB directly (for some reason).
I read about the option to use a "management fee" surcharge added as a rent item instead of "Cleaning Fee" but am concerned having the extra fee will negatively impact the AirBNB algorithm.
Hi Spencer - just a heads up, we will be coming out with a Dialer (call center-esque) feature as a Public Beta in the coming months. If you have an SMS number with OwnerRez, you'll be able to accept calls (not just texts and voicemails) from that number from inside OwnerRez.
I don't know if you want to wait that long, but I just wanted to give you some information about it.
-Shawn
I like the idea of sharing the calendar widget in automated emails to cleaners.
Does anyone know how to remove the direct booking website link in the footer of the widget?
I know this post is older, but if you are still looking I have been using a tool for my real estate clients that does a pretty good job of this. It's called Streak and I use their free version, but they have higher levels with more functions... It is tightly integrated with Gmail so it's works really well for us... I'd check it out as it's designed to do exactly what I think you are looking to do. If you have specific questions, I'd be happy to help.
https://www.streak.com
Any chance of adding more credit card processors like Open Edge to automatically import deposits so I can use the Deposits feature? Currently you only have Stripe and Lynbrooke. Thanks!
Has anyone integrated a virtual phone system with OR either directly, via a CRM, or using a tool like Zapier?
Please write in to the Helpdesk with the specific URLs in question, so we can take a look. My first guess is that perhaps you have not configured each separate Widget to be for each individual property correctly, but I'd need to see them in place on their pages to confirm - and, you say you only have one dynamic page, which wouldn't work that way. I'm suspicious that this approach may not work, but I'd want to run it by the engineers before definitively saying so.
Hi, I'm using Wix to host a site to rent my cabins. On each Cabin's detail page I want an availability calendar. I've mapped the URLs and embedded the "All Properties" widget code, but all pages show the availability calendar for my first Cabin only.
In case it's relevant, I'm using Wix dynamic pages so I have coded a single page that is populated using CMS for each of the cabins. That said, each resulting page has a unique URL which I've loaded into the URL mapper in the Widgets section. I've triple checked the URLs and even copy/pasted them directly from my browser window to ensure not typos.
Any help would be greatly appreciated.
Thanks!
Tim
If you are looking at the Booking.com rate calendar, then you won't see the minimum stay info from Pricelabs/Ownerrez, but in my experience, it will still be there - in the STANDARD RATE PLAN ONLY. If you hover, it will tell you "has restrictions". You can test it by attempting to set up a booking.
The bigger issue that you will run into is if you have a longer minimum stay in Price Labs of, for example, 28 days and also a WEEKLY price plan set up in Booking.com's Rate Plans. Owner Rez will (can only?) send the PriceLabs minimum stay TO THE STANDARD RATE PLAN. So the WEEKLY plan will still have a 7-day minimum. This is a loophole that I discovered in the worst fashion. Someone booked a 7-day stay via Booking.com that I had specified via Price Labs as a seasonal 25-day minimum for far-ahead bookings to protect those months for longer-term stays if booked far enough in advance. I was freaking out, because I could not figure out how this happened, and of course, I could only reach individuals at booking.com that did not speak my language as their primary language, and didn't have any idea what an API is or what it is connected to. They, of course, ultimately came back and determined it was 'an Owner Rez problem'.
I have submitted this to the help desk hoping for a fix or at least a work-around.
UPDATE: I found the help center article saying "DON'T USE Booking.com RATE PLANS". Use "promotions" to set up discounts. That works perfectly for a weekly discount, put a promotion can only be for up to 7 days minimum stay, so you still would need a 'Monthly rate plan' if you want to discount longer minimum stays than that. So far I haven't found a downside to doing that. So I would submit to the experience of others.
