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We are currently API integrated and having this same problem with OwnerRez. It blocked off our entire calendar indefinitely while we were out of town for Christmas. All channels are blocked. VRBO, AirBNB, and our personal Website all blocked off from OwnerRez with no actual reservations. OwnerRez shows calendar is open with no bookings but will not let anyone book. Extremely frustrating 

I'm just trying to navigate this for the first time.

I have a client who wants to charge a surcharge for additional guests. They are listed on Airbnb and Booking.com.

From what I can see the base price (from pricelabs) comes through and then the additional guest surcharge (in OR) for airbnb works fine. But the support article doesn't mention if it works on Booking.com. I'm guessing not.

Then there also seems to be the issue that Airbnb will add a surcharge for guests, but booking.com wants to discount for fewer guests.

The obvious thing to do would be to adjust the booking.com channel increase, but that will affect all of the listings on the Booking.com API not just this one.

My Turkey addled brain keeps telling me there is a solution but can't work it out yet.

Any help gratefully received.

Thanks for asking this question...Three years later and you've just helped me!

My pleasure, Ariel! Glad you found it useful. Happy 2024!

Excellent, thanks for your thorough explanation!

Hi. In Airbnb, I saw "Awaiting Payment" in their calendar, showing the dates blocked, so if I try to make another booking for those same dates, in Airbnb, I can't). The problem was, going to VRBO, those dates were open (as they were open in OR). Thus, another person could make a booking there, and if Airbnb confirms their booking, this will end up with a double booking, IMO.
In this case, after a few hours, the person making the booking did not pay, so Airbnb released the dates in their calendar as available. 

Hey Ariel, this Airbnb Help Center article explains Awaiting Payment, meaning that the booking in question, while blocked on the Airbnb calendar, was not a completed booking on the guest's part. If the guest had attempted to complete their Airbnb booking, OR's instant availability check would have run, so there was no risk of a double booking against the information in OwnerRez. If those dates happened to be booked by another guest, either directly or via Vrbo, the Airbnb Awaiting Payment booking would be blocked from completing the booking.

Lynnbrook has a great team I'm sure you'll hear back soon. Please let us know if you don't hear back. I recommend reaching out to Clearing to see what they can do for you and perhaps provide you with a more in-depth demo. Our partners occasionally form partnerships with each other to mutually benefit from their respective products/services. This could be the case with Clear and Lynnbrook, but that would be something to ask them about. We will continue to keep our Clearing support doc updated with the latest information that we receive from Clearing here:

https://www.ownerrez.com/support/articles/clearing

We may host a webinar with Clearing in early 2024, but nothing is planned at this time. 

Hi. In Airbnb, I saw "Awaiting Payment" in their calendar, showing the dates blocked, so if I try to make another booking for those same dates, in Airbnb, I can't). The problem was, going to VRBO, those dates were open (as they were open in OR). Thus, another person could make a booking there, and if Airbnb confirms their booking, this will end up with a double booking, IMO.
In this case, after a few hours, the person making the booking did not pay, so Airbnb released the dates in their calendar as available. 

Hi Ariel. How did you see the booking was made? Did Airbnb send you a notification? I'm guessing that they tentatively create the booking, but don't send it to us until they receive payment. Once OwnerRez has received a booking from the API sync, the availability will be blocked on your calendar.

bigDeeOT As Ken mentioned, the Messaging update does not currently have a specific ETA and will most likely release later this year. In the meantime, I think you could use a scheduled time trigger to achieve the functionality you need.

If you use the criteria BlueMtnCabins shows above, set it to go out many days before arrival, and set the retry criteria to keep trying until arrival, it will send out as soon as the security deposit is scheduled. I tested this for a same day booking and the template was sent out properly.

Thx Caleb.  Some sort of property share referrer url parameter would be a start.  We do use the custom sources, but need to know which source referred them.  Can a url parameter be used to pre-populate a custom attribute on a booking?  Thx!

Seriously, want to know! My processor is Lynnbrook and I learned after Demo today that Lynnbrook does not integrate at this time with Clearing! These are two very important companies who focus on vacation rentals and should connect. Does anyone have any experience with Lynnbrook and their response as to why they will not connect? I sent an email to Lynnbrook regarding my interest and hope that they consider. 

Thanks

Hi there!

What exactly are you trying to accomplish with an integration between Lynnbrook and Clearing? We'd love to know more so that we can get a better understanding of why such an integration would be useful to you!

Thanks Bri! I want to capture Airbnb in the accounting piece as well. Quickbooks is not ideal and overwhelmingly clumsy. I sent an email to Lynnbrook with a few questions after they replied and I am waiting to hear back. I would like to see more on Clearing in general. To be honest the demo was way too fast! I would love to see a cohosted webinar between OwnerRez and Clearing to show how they work together. To my knowledge, as a Lynnbrook processing customer, I am not able to use Clearing since my processor needs to be api connected. Perhaps I am misunderstanding, I am not sure. Maybe I am overthinking it.  Do you know of anyone using Clearing at this time? Thanks again! 

Seriously, want to know! My processor is Lynnbrook and I learned after Demo today that Lynnbrook does not integrate at this time with Clearing! These are two very important companies who focus on vacation rentals and should connect. Does anyone have any experience with Lynnbrook and their response as to why they will not connect? I sent an email to Lynnbrook regarding my interest and hope that they consider. 

Thanks

Hi there!

What exactly are you trying to accomplish with an integration between Lynnbrook and Clearing? We'd love to know more so that we can get a better understanding of why such an integration would be useful to you!

Hi,

There's no automatic means to attribute bookings to individual property shares at this time. However if you create a custom source then you should be able to manually assign bookings to the individual custom sources as a rough workaround.

https://www.ownerrez.com/support/articles/custom-sources

Beyond that we have had discussions revolving making source tracking more granular as they relate to hosted sites, though the details and confirmation of this I can't confirm at this time.

~Caleb

Yes, Double beds sleep 2.  Your logic seems correct, so, please write in to the Helpdesk with information about this problem so we can investigate and figure out what's going on.

Hi Valerie,

There is no "Go-Live" button within OwnerRez currently, the closest thing we'd have in the system and what we general recommend to aim for is API integration with the main channels.

We have some articles here that detail that,

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-setup-connecting

https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-setup-connecting 

These would be part of step 14 on the checklist: https://www.ownerrez.com/support/articles/setup-checklist#apis

Alternatively you could setup iCals when you're ready to start generating bookings between channels:

https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-airbnb

https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-vrbo 

~Caleb

How many people does OwnerRez count a double bed can sleep? I would assume 2 but now I keep getting this error message " Max guests rule (10) is different than sleeping arrangements (8)"

There's a King, Queen, and 3 Doubles = 10 sleeping spaces right?

Thank you Ken.  

Airbnb handles all their own guest payments - you cannot use your own processor for that.  However, you can use Stripe to do direct security deposits for Airbnb bookings.  You'll also need it for Vrbo, and for direct bookings via your own website.

Hello,

I just started setting up my account with Ownnerez and included a stripe payment processor. Is this linked to Arbnbn for payment when it is not a direct booking or do I need to set up a payment account on ARBNB? 

We're not aware of any change in how Lynnbrook handles this.  Please write in to our Helpdesk, and cc Lynnbrook support, so we can get this clarified and make sure the process is as smooth as possible.

There was a bug in the release on Wednesday that was preventing setting codes on manual door locks in some cases.

That's now fixed and you should be able to set codes again as normal.

I am getting requests for this again.

I asked Lynnbrook and they said they can no longer do this for merchants.

What is the easy way to take care of this request since it is OR that is handling the CC processing.

Hi; I have Airbnb and VRBO connected via API to OR. I got a new booking from Airbnb, but the booking is waiting for payment; that booking shows the dates as unavailable in Airbnb (both to in the host calendar and if another Airbnb guest wants the same dates, they are not available). The thing is, those dates are open and available in OR, so if I simulate a direct booking, a VRBO booking, or even an Airbnb booking, it says the dates are available...does anybody know why is this happening? 

I pay for all channel fees not passing through to the owner although that would be much easier!  I up everything by 10% Then when a booking comes through I backout 10% of the rent and put in as management fee to recoup the channel fees.

I have been trying to figure out the same thing. Following to see if anyone has any great solutions!

I am having this same problem. I have also seen other owners complaining of this in Facebook groups. Have you heard anything on this from OwnerRez? 

No, no response yet from OW. To circumvent this limitation, I created a custom field, and I'm using it in all messages that previously had the booking door code. 

I am having this same problem. I have also seen other owners complaining of this in Facebook groups. Have you heard anything on this from OwnerRez? 

Hi Susan,

I believe you're referring to a setting within Schlage?  If so, then currently we'd recommend checking with them directly to see if they have an ability to configure that as the default.

~Caleb

I'd recommend writing in to our Helpdesk for more specific assistance.  Looking at your account, I see that it is configured in USD, so if your QuickBook account is configured for a different currency as you say, that is going to cause all sorts of problems.  But, it's not as simple as just changing the currency in OwnerRez, because that also has to match the currency set in your listing channels as well as your payment processors.  OwnerRez does not control any of those - you have to manually ensure they're all on the same currency.