General Help and Questions

Sort by

• Newest Reply
• Newest Topic

If you are API integrated, then go to:
Settings > API > Vrbo > Change and scroll down. You'll see a place to adjust either just rent or rent & surcharges.

In my previous PMS, I had the ability to increase my pricing by a set percentage for VRBO reservations.   Do I have the ability to do this in OR?

Note:   I use Pricelabs and have it integrated into OR.

Correct, that information is typically entered directly on those channels instead, though they may not display the field if it's not required.

For Airbnb for instance you can find that field under "Policies and Rules" typically.

~Caleb

Hi Kathleen,

Sometimes, the API syncs do take a few minutes to update. Availability changes are sent to Airbnb in near real time, but those API syncs are placed into a queue that Airbnb works through from the top down. If there's more traffic in the queue, sometimes those updates take longer. With the increase in channel connected STRs over the course of the last year or so, we have seen a significant uptick in the amount of traffic that hits the queue at any given time. 
 
Airbnb does a last-minute check with us via the API before they'll allow a booking, so even though those dates weren't yet accounted for on the Airbnb availability calendar, the dates would not have been available if a potential guest had tried to book them.

If you still have concerns, please write to us at the helpdesk!

Having a similar issue.  Any fixes?  It seems the API and ical syncing isn't happening in real time or sometimes at all when blocking off time or a reservation in OR.  When I go look at my Airbnb calendars, the blocks don't show. 

Wait ... this doesn't update Airbnb nor VRBO?

Thanks, Paul,  I spoke with TURNO. This message popped up out of nowhere because we added a new property but had not assigned anyone to it yet.

Hi Kim,

Have you checked recent bookings for that specific property since having swapped that lock out in the integration to see if the codes are being generated from the new eRentalLock ID you've mapped?

That's where I'd check first!

I believe we've just followed up with you in a helpdesk ticket on this subject as well. You should be receiving our email shortly!

We replaced a broken E rental lock, with a new one, but it does not seem to be taking affect. We entered the information as instructed, and deleted the prior one that was broken. Is there anything else that we need to do to make sure that the new E rental lock is in the system? Please advise. Thank you. 

As an OwnerRez user who connects via API, you can enjoy using Turno free of charge. If you bring your own cleaner, there will be no fee to use Turno's services. Occasionally, if you have a property that is connected to an iCal or other PMS, you may see the message you are referring to on Turno. In this case, please contact Turno for assistance and they will be able to help you resolve the issue.

Thanks for bringing this up, it is the exact opposite of what we have been told was the agreement. We are reaching out to Turno directly to get clarification.

The blog posting on April 13th, 2023 said 

"All OwnerRez customers can now use Turno's (formerly TurnoverBnB) industry-leading cleaning and turnover management software for FREE!
If your OwnerRez and Turno accounts are connected, your Turno subscription fee will be waived"

However, it appears to only be free if you use cleaners from Turno's Marketplace and pay them through Turno.  This message popped up on our dashboard today " Hosts working with their own cleaners need an active subscription. It works like this: Properties using only cleaners from Turno’s Marketplace are free.  Properties using your own cleaners: $8/month or $72/year per property.

Can an OR team member address this, please?  TIA.

Awesome Thanks!

If you navigate to a properties description tab and edit the default description, then scroll to the very bottom. You'll find two sections for registration/licensing. 

~Caleb

Great questions!

When you API connect to Vrbo, those imported channel iCals automatically fall off. The API is now handling your availability.

Pre-API bookings for Vrbo are still managed by the channel, but for bookings created via the API, you will be entirely responsible for collecting and remitting all state and local taxes required of you.

we are new to Ownerrez and just set up VRBO API integration today.  Are a couple of quick questions regarding API integration.

1.  I am assuming now that the integration is complete that I can remove the iCal sync between Ownerrez and VRBO, correct?

2.   It is my understanding that I will now be responsible for collecting all taxes and remitting them to my county. Correct?

Hi Sean,

We did have an issue last week that was causing some extremely minor delays in emails, to be sure that this is the culprit we'd want you to email in to Help@OwnerRez.com with details of the email and affected reservation so we can take a look at your specific issue.

~Caleb

Where do we put the license # for each property if they are in an area requiring short term licensing?

I created an auto trigger for check in instructions to run at "0 day before booking has arrived at 12:00 PM" and the message never went through. I had to manually send the message at 12:01pm .

Why is that, or did it actually go through and I just cant see the message on the airbnb app? Cant see how thats a possibility but it could happen I guess.

thanks for any help

-noob

Can you write in to HelpDesk@OwnerRez.com and we will look into the specific settings on your account?

I am encountering the same issue.  I am intergrated with charge automation through owner rez to handle a seamless personalized experience for each quest via an app or web process for payments, security deposit, selfie and photo ID. After that all checks out the guest will receive their door code 1 hours prior to arrival.  The autogenerating of lock codes for each guest can only happen if Owner Rez can support it via remote lock vendor or other vendor. I am so sick of dealing with populating door codes.  Charge Automation is working on their end to partenr with a vendor but not anytime soon.  What gives?  Tons of people use google nest applications to include yale!

We launched our new site today and booked out quickly.  In the 8 minutes or so it took to launch and completely book out our 1 open month, we ended up with 10 bookings total and had 33 quotes preempted by other bookings.  That's 33 very disappointed people likely complaining in our social media now.  Is there any possible way to add like a 120 second block on the dates once a quote is generated through the wordpress plugin?  We'd like to prevent people from having dates booked out from under them while they are typing in their billing info.   Any ideas would be appreciated!

Our property generates a lot of booking interest.  We open a month at a time and it books out in a minute or two.  The most common question we get asked by people who don't follow us on social media and don't know about our monthly opening cadence is, "Are you really booked out until 2027?"  Is there any way to configure the wordpress plugin to show booked dates in red and blocked dates in grey?  Right now they all look the same.  Giving people a way to visually distinguish between booked dates and dates we haven't opened yet would eliminate several messages per day for us.  I can do this for my own view in the ownerrez backend calendar easy enough with display preferences, but am unsure if I can make similar tweaks to the public-facing wordpress plugin being displayed on our website.  

Vote for these topics here. Sounds like you agree with our requests. 
Go vote for these two topics so they will begin work and set priority upon them.

Actual mobile apps
https://www.ownerrez.com/forums/requests/actual-mobile-apps#72274 

Levels of Team Access Permissions
https://www.ownerrez.com/forums/requests/team-access#72271 

WebApp Notifications on Apple/Android
https://www.ownerrez.com/forums/requests/webapp-notifications-on-apple#72269 

I also have Yale x nest locks.  Anyone find a solution for this?

This may be a really simple answer that I’m just

missing, but here goes.

I’ve got someone who wants me to run their listing on Airbnb and bookingdotcom .

The difference this time is that they are the first client I have had that is renting out bedrooms in their house.

On Airbnb they have a listing for each room (3), but on bookingdotcom they have 1 listing with 3 available rooms.

So how do I set this up in OwnerRez? Can anyone point me towards a support article on this or if anybody has any experience of this? 
Advice would be appreciated.

I’m curious if this problem was solved. Also looking to automate with Yale Nest X locks - thanks!

Thanks!

You can create custom fields to require the guests to initial chosen items in your RA:

https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

That's great! When you say there is a spot for initials, are they still e-signing their initials through OR? Trying to figure out how that works. I have our RA set up to be esigned, but I'm not familiar with with how one would get extra initials as part of the RA e-sign process. Not sure if that makes sense?