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I think this ties in with the requested "guest portal"....
https://www.ownerrez.com/forums/requests/add-a-guest-login-portal-for-guests-to-view-their-reservation-details-folio-checkinout-dates-party-size-billing-etc#69465
I appreciate the honest recognition that development schedules, much like construction timelines in the real world, are hard to meet!
At this point just knowing it is on the schedule is good news.
This would be a huge game changer.
Hi, I would like to request a change with Team access that allows me to grant admin access to certain listings to a team member (like a cohost). Currently, if I make someone an admin where they can message, change listing info etc, I have to give them access to every single listing.
This is very important to us. Currently a guest can add an Early/Late check-in/out via the booking process and pay the surcharge, but the check in time and check out time don't get modified. As a result, we have to go into every booking that comes in to see if they have an Early/Late surcharge and make sure to change these manually. This has already caused issues as we work to ramp up on the new platform, and the more touch points that are required to manage the platform the more room there is for error.
Thank you for all of your hard work on the product!
I would love to see flags (like a bold number for new items, similar to what appears on inbox) for any new items on the menu on the landing page, rather than having to click through the menu to 'find' what's new. These should be visible upon landing page, without additional clicks.
Examples:
1) Inbox - flag only shows once the user clicks 'CRM'
2) New VRBO bookings - show on the calendar with an hourglass, however if the guest did not include a message they aren't in the inbox
3) New inquiries
Thank you for considering this enhancement. I lost a booking recently because there was no flag within the application for a new inquiry. Thank you.
The following items require the user to 'click through' to find them; and would be well served by this feature. Lost a booking recently because I didn't realize there would be no flag in the application for a new inquiry from the website.
There might be more than one way to 'find' these items but the requested feature would eliminate the need to 'find' them at all.
Also, am aware of the email notifications, however there are some notifications that can't be turned off, thereby rendering the emails inefficient as a way to identify action needed. And, a dashboard view is much more efficient that reacting to emails one by one. In my view an email should not be relied upon as the main source of notification for any application, that is not a failsafe way to be notified there is an action to take. Any application should have flags for important notifications.
1) new VRBO booking requests - if the guest doesn't write a message, must click through calendar to see the new booking with an hourglass symbol. Therefore daily I am flipping through my calendars month by month
2) new inbox messages have a flag, but you only see it if you click 'CRM', so I click into CRM several times a day
3) and the new one I'm adding now that I'm aware of it: New inquiries from the website don't have a flag, so i'll click through that now too
Thank you for considering this request.
I would like to trigger emails and alerts based on the status of a custom field. For example if a custom field is blank, send an alert to account email or third party provider. I would also like to be able to use it as a condition to prevent some messages being sent until the custom field has a value.
This is the great news! Not being able to be notified of an incoming SMS message is the major drawback of Ownerrez.
Let me clarify this a bit.
For this year, we are indeed still planning to release what might best be termed report customizations. In other words, not creating your own whole new reports completely from scratch, but, more detailed control of what is included and excluded from existing reports and how it is displayed.
For completely custom reports, that will have to wait further down the road.
For any specific use case, I'm afraid I don't have the details as to be able to determine where exactly that would fall, we'll have to see as we get closer.
Last update was June 6 and reiterated that they do not publicly release timelines since they are dependent on Google. Subscribe to the thread and you'll get notified of any updates when they are posted rather than having to check in here and ask.
Is there any update on the Google STR integration? Last update was this would be live in June 2023. Thank you!
I suggested this feature because in the beginning when we only had 2 properties I had a third virtual property and it was easy to keep track of. I have 4 properties now and there’s 10 possible combinations between them that people could rent out. Their rates are all different (they all have different features and amenities) so it always takes time to quote 2, 3, or all four together for any given date. I wasn’t sure if it was something simple that could be added as like a multiple select option when creating a quote for people.
Adding to Ken's reply above:
Once you create this virtual property, which includes both your other properties, you can then offer that new, larger guest count, listing on the channels. We tend to see even more people find & book your larger property option when they are able to search Airbnb/Vrbo/etc. by their actual guest count.
As you've noted, it's not possible to create a quote (or a booking) that covers more than one OwnerRez property. Because of the fundamental design of not just OwnerRez, but most of the listing channels as well, it'll likely be a long time if ever before this changes.
However, we do have a way of doing something somewhat like it, called Mutual Blocking:
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff
With this, you create a virtual "property" that really is two or more of your other OwnerRez properties. There's still just one quote and booking for the one "property", but under the covers, all the component separate real properties get blocked off automatically.
My properties are commonly rented together, and it would be great if there was some way to include 2+ properties in a single quote/booking. Currently I either have them book each separately or I alter all the charges and wording manually to note which properties the quote includes and then I manually block off the other properties included in the booking.
Will these custom reports also include information from ALL properties including those that are not activated? Many ppl have requested the option to populate reports with data from deactivated properties without having to do the cumbersome work around of reactivating and deactivating properties just to run reports.
I think it would be great if we could add a widget to the OR hosted site pages (specifically the home page) that was a rotating carousel of reviews/comments from guests. This would be great below the property search on the home page or even property specific comments on the property pages.
Thanks
I like to respond to every review because it reiterates your features for guests who read reviews and not the description, and it can boost the algorithms. However, when responding in owner rez, you can't see the review the guest left making it harder to respond because you have to memorize or take photos of the guests comments. It would be 100% easier if the guest comments were left on the screen with a response text box for us :)
It is inevitable to have guests complain about the deposit so we wanted to give an exemption for those guests who has more than 5 5-star reviews.
I've moved this thread as requested.
Yes, we've often talked about hiring a UI expert. The problem is that that alone wouldn't do much good - we'd also need one or two dedicated devs to work with them, at least for a good long time, implementing the "wholesale revamp" you're talking about.
And, as you can tell from our Feature Requests, there are a million other functional things that people are clamoring for, enough to keep the devs busy for a long time to came. Yes we've grown the size of the team considerably, and will continue to do so, but somehow we never quite seem to catch up... :-/
The voting on functional feature requests has always greatly exceeded that for UI rework, so that's what tends to get priority.
While OR is very flexible and you can accomplish a lot of things like this with careful creation of templates and triggers, there are a number of things that would be nice to just work automatically like this. It's clear that OR was designed and coded by a bunch of software engineers who didn't have the budget to hire a good team of UI/UX/HID designers.
I love OR, but with as much growth as OR has experienced, it really is high time they bring in a good HID person and do a wholesale UI revamp so the product is more approachable by non-technical people and just works out of the box for a lot more situations. :) (Also overdue is rewriting a lot of the default system messages to be more human-readable and friendlier...)
Anyway, this thread should probably be moved over to the Feature Requests forum so it can be voted on and considered by the OR team. Perhaps Ken or someone on the OR team can take care of that.
I understand how I can do this myself, but I thought it would be a nice tool for everyone. Stephanie at the helpdesk suggested I write this on the forum.
Thanks!
Would be great to use tags for photos.
Then assign tags to a booking source.
THEN…have a way to add/remove tags programmatically- such as by date, Site, etc (could likely use Zapier for that).
Would make it easier to change out seasonal photos, event-related photos, and even potentially auto-rotate the order. Possibly use different photo for {pimgurl} inserts too.
Not 100% sure how photo order would be handled but the OR team is great at figuring that out. A few options come to mind but it depends on your your architecture.
just a wish.
Hi Roanne,
There is a System Message that will notify the guest of a second payment due if there is no credit card on file for the payment to be collected automatically.
If you'd like to, you can always create a custom email Template for a payment reminder, with a Trigger set to send that Template to guests who have only partially paid, do have a credit card on file already, and use the Booking Fields criteria settings to tell it to fire off X amount of days prior to arrival. For example, if you collect the second payment 30 days prior to arrival, you may want to send the reminder out 35 days prior so they have a few days of advance notice before the payment is collected automatically.
If you'd like more detailed instructions on how to go about creating that Trigger for yourself, please write to us at the helpdesk at help@ownerreservations.com. We'd be happy to provide screenshots!
I would like top suggest that OwnerRez creates a system message to send a renter notification that a final payment is scheduled to be made for their reservation. I had this option with another PMS and it was extremely helpful. I often get inquiries from renters wanting to know when and how to make their final payment (I have mine scheduled for two weeks prior to check in).
Even though there is a system message when the first payment is received that states when the second payment is due and how the second payment will be handled, the majority of my renters make their reservations in advance and either don't read through the entire email or delete it once read and then forget!
Thanks for considering.
YES YES YES! As it stands right now, the "change to new charges" option is not a usable feature. I always have to adjust the prices manually because of this issue. Even something simple like adding a pet or an additional guest triggers all new rates, so every.single.time. I have to adjust it manually. It would be nice to actually be able to make use of the automatic price updating, but that will require only additional nights (in a date change scenario or otherwise) being priced based on current rates -- not changing previously-booked dates to current rates!
To add a little flexibility, can we add trigger timing to align with a booking's check-in time? In my specific instance I'm looking for my SMS check-in welcome message to be sent one hour before check-in. This works fine as long as there's not an early check-in, in which case it becomes a manual process of remembering if the guest requested early check-in and manually sending my SMS welcome message with access codes. Would be great if we could automate that with a trigger tied to the guest's check-in time we stipulate with their specific booking.
I am disappointed finding-out from OR support that the V2 of the OR API does not support filtering searches by accommodation capacity nor categories nor amount of bedrooms.
i've been with OR for 2 years and since the very begining asked about eventual ETA for improvement of widgets, namely for handling different languages. I was told at that time that it was in the pipeline and using a very common motto at OR - "there was no precise ETA" for it. So I (wrongly) thought this meant it would be sorted out in the next 2 years. I was then suggested to make a development from OR API.
Still no news about this today so I went down the API way.
It worked for languages but the search module would not filter properties according to accommodation capacity nor amount of bedrooms. In a nutshell, whatever were the selection of the visitor, he would get the same results; all available properties.
When querying I was told V2 was not yet handling filtering and... guess what "there was no specific ETA" for this. I was advised to use the DEPRECATED V1 and it does not work at all.
Now I need to know:
1. Is there an ETA for the search widgets in different languages?
2. Is there an ETA for a proper V2 of the API that would allow filtering?
3. Whether going for V1 is a reasonable solution despite it being clearly marked as "deprecated" in your documentation.
Thanks for looking into it.
Bernard
