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Looks like Hostaway beat you to it!
Is anyone else interested in this feature, even if you weren't a cleaner?
Hello,
We manage a number of condos and need availability of “support account” which provides message read/write access and calendar views only. In other words only need to give access to calendar and inbox only, blocking financial info and reporting functions.
It can/needs to be a feature that may be turned on/off when main account owners cannot manage (vacation/other life issues) for a limited time. This can increase the use of ownerrez and help owners to expand their #units with management support.
Thanks
Good morning! I have Kaba lock integration currently but don’t love it. Recently tried Sifely and it is SO much more user friendly and no subscription fees. Would love integration with Sifely Lock
I'd extend this request to also include showing the full channel message (the same problem happens with email alerts of channel messages). I've had some instances lately where a guest sends a channel message and I don't realize there's more to it than the preview (one was sent to me after they checked out, and the preview was something like "We had a wonderful stay!" and I didn't click through as guests frequently send those messages and they don't require action. In this case, the guest sent a second sentence that said they'd left a lost and found item that they'd like shipped back, and I didn't see that for a couple of days until they bumped their message and asked if I'd seen their request. Oops. Including the full text of the reply would have prevented me from missing that!
(And yes, Ken, I understand the reason for not implementing this, but OR should be smart enough to figure out how to properly route the reply if someone replies to the alert email--Vrbo does if you reply to the email alert from them about a channel message.)
FWIW, separate request, but I'll mention it here: since I primarily live in the Ribbon View on OR but I now have nearly 100% of my communication via channel messaging (Vrbo+Airbnb), having a preview of my channel messaging inbox on the Ribbon View would be fantastic and prevent me from missing communications from guests. I'd imagine the folks who use SMS would like the same--and a unified inbox with email as well would be great once that is implemented. There really should be a primary "Dashboard" view that has the calendar and unified inbox and other important things to be aware of.)
Working on reimbursing security deposits and normally I ask for a review. But am finding a good % have now stayed 3 or more times with me so I want them to do a Google Review.
To make it easier to identify those that have stayed multiple times could you identify this on the booking page? Instead of me having to click on Guest Record yada yada
Want every possible way to identify those who have stayed multiple times wink wink
That's because messages within 30 days of a past sales interaction are considered to be related to that sales interaction, and thus are not spam or marketing. Allowing emails longer than that would add additional legal requirements and complexities. It's cleaner for OwnerRez to be able to say "no, we just don't allow automatic emails like that at all".
Of course, you are perfectly free to export your guest list to Excel and use it in another system that is designed for general email marketing - there are many of them around with good reputations.
At some point in the future, we'll probably add more capabilities here, but because of the growing legal restrictions, this would be more complicated than it might at first appear.
It's because we found that, when we tried including the entire message in the email, folks would just reply to the email, which doesn't work.
By requiring you to click the link to go to the website to read the entire message, people will also reply there, which does work.
We plan on improving how this works over the coming months in a variety of ways.
I'm not sure why a trigger is limited to no more than 30 days after check-out. I'd really like to send my guests some follow-up messages later than that, inviting them back and giving them a special offer. Can you not let us create further-out triggers?
I believe we recently got the spec from Vrbo for beta dev and testing.
Any update on this implementation?
I have a Schlage encode lock at one of my properties and an OR integration would save me a great deal of time and hassle, plus greatly reduce the danger that I'll fat finger an important date or time or forget to change dates on the Schlage app when booking dates change.
Not sure why you couldn't do that already? Create a property-level custom Field Code {TRASHDAY} and use that in your email messages liked "The trash is picked up on {TRASHDAY}." Then, for each of your properties, enter the appropriate day(s) of the week in that field - "Monday", "Tuesday and Thursday", etc.
It would be great to have property fields that say
- what days the trash gets picked up
- what day the gardening happens.
- perhaps a flexible format that can then be included into emails
Hi Nancy,
If you scroll down more in that drop-down for the Bookings columns, you'll see that there are Expense Categories as well as Surcharge Categories. As you noted, the Expense Categories for CC and Channel fees are there.
See here:
We use a custom view for our Owner Statements that shows the different fees paid for each booking in the Bookings section (top part of the statement). We tried to add Credit Card Fees to this view, but the Credit Card Fee values don't populate (see screenshot). The do correctly populate in the Expense section of the report. I believe this is because it's an "Expense Category" and not a "Booking Category". We'd like to request the ability to add fields from the Expense Categories to the Booking section of the Owner Statement. Thanks for the consideration.
It would be nice to have a full page calendar widget for cell phones similar to Googles calendar widget.
Yes, this is an obvious need, and it's planned, but, it's more complicated than you might suppose, so no ETA.
It would be nice if a "Drop Down List" of items for selection could be created within a Custom Field. For example I would like to insert a custom field into our booking process asking "How Did You Hear About Us? or Referred By" and instead of a blank field guests type into, I'd like for the guest to see a preformatted drop down list to choose from. Ideally the selections (answers) in the drop down list would be customizable during the Custom Field Creation. This would also allow for tracking and reporting of this data if the selected answer converted to being a Tag on the reservation.
Also, it is not granular at all. Either everything including deleting listings, or nothing at all ie can't even deal with a booking. Surely your own organization has layers of permissions. Owner can do everything, then management can do everything except delete, then reservations staff can do work with bookings and messaging and payments, etc. So hopefully getting there.
Hello,
Can you please add "Today" as an option for the date range in the reports section?
Would be very helpful instead of clicking custom, and choosing twice current day.
Thank you!
Mark
To better calculate communication volumes to better schedule and predict trends of communication needs. This information will be helpful in creating a structured customer support schedule.
I just noticed this thread. Obviously, I’m in support of this integration. I can’t wait to hear more about this feature.
I think this ties in with the requested "guest portal"....
https://www.ownerrez.com/forums/requests/add-a-guest-login-portal-for-guests-to-view-their-reservation-details-folio-checkinout-dates-party-size-billing-etc#69465
I appreciate the honest recognition that development schedules, much like construction timelines in the real world, are hard to meet!
At this point just knowing it is on the schedule is good news.
This would be a huge game changer.
Hi, I would like to request a change with Team access that allows me to grant admin access to certain listings to a team member (like a cohost). Currently, if I make someone an admin where they can message, change listing info etc, I have to give them access to every single listing.
This is very important to us. Currently a guest can add an Early/Late check-in/out via the booking process and pay the surcharge, but the check in time and check out time don't get modified. As a result, we have to go into every booking that comes in to see if they have an Early/Late surcharge and make sure to change these manually. This has already caused issues as we work to ramp up on the new platform, and the more touch points that are required to manage the platform the more room there is for error.
Thank you for all of your hard work on the product!
I would love to see flags (like a bold number for new items, similar to what appears on inbox) for any new items on the menu on the landing page, rather than having to click through the menu to 'find' what's new. These should be visible upon landing page, without additional clicks.
Examples:
1) Inbox - flag only shows once the user clicks 'CRM'
2) New VRBO bookings - show on the calendar with an hourglass, however if the guest did not include a message they aren't in the inbox
3) New inquiries
Thank you for considering this enhancement. I lost a booking recently because there was no flag within the application for a new inquiry. Thank you.
The following items require the user to 'click through' to find them; and would be well served by this feature. Lost a booking recently because I didn't realize there would be no flag in the application for a new inquiry from the website.
There might be more than one way to 'find' these items but the requested feature would eliminate the need to 'find' them at all.
Also, am aware of the email notifications, however there are some notifications that can't be turned off, thereby rendering the emails inefficient as a way to identify action needed. And, a dashboard view is much more efficient that reacting to emails one by one. In my view an email should not be relied upon as the main source of notification for any application, that is not a failsafe way to be notified there is an action to take. Any application should have flags for important notifications.
1) new VRBO booking requests - if the guest doesn't write a message, must click through calendar to see the new booking with an hourglass symbol. Therefore daily I am flipping through my calendars month by month
2) new inbox messages have a flag, but you only see it if you click 'CRM', so I click into CRM several times a day
3) and the new one I'm adding now that I'm aware of it: New inquiries from the website don't have a flag, so i'll click through that now too
Thank you for considering this request.
I would like to trigger emails and alerts based on the status of a custom field. For example if a custom field is blank, send an alert to account email or third party provider. I would also like to be able to use it as a condition to prevent some messages being sent until the custom field has a value.
