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Yeah, that would make sense. I've referred this over to the engineers to see what would be involved.
I have about 5 standard scheduled (triggered) emails for each booking. When I look at the Email tab on the booking, I can see all of the scheduled emails, but they are not in chronological order in the display. (I think they are showing up in the order that the triggers were created or last modified, perhaps?)
It would be so great if we could go to the Triggers page and drag them into the order that we would want them to show up in the display for each booking. It would be easier for us to be able to quickly scan the page to be sure all of the correct emails were scheduled to send in the right order.
I personally think that any kind of fancy backgrounds should be avoided at all costs, what matters most of all if readability in every way that guests might read your email (IOS phone, android phone, tablet, laptop, desktop, in the car, etc).
And I also feel that a simple text email feels more real, and that's what folks renting directly from an owner are expecting. If you make it fancier some guests will start thinking you're a property management company instead of a small (and caring) owner.
If you're good with HTML and CSS, you could probably rig something up along those lines. You'd go to Settings > Theming > pick your theme > Change the Header of your Emails > click the Edit HTML Source < > button in the editor, and drop in appropriate code.
However, I don't recommend this, because a good many email programs don't really like fancy HTML / CSS coding in emails, or ignore it, or handle it improperly. You'd want to do a lot of experiments, and even then, you can't really test everything.
What we allow by default is more ordinary and old-fashioned and more likely to work. And when it doesn't, it looks ugly but is still readable by the guest.
Please do let the community know what you discover with your experiments!
Would be cool if we could use a photo or graphic as the background for our emails. Something that would be "behind" the text. Would be a bit more branding for each property/company. Or maybe the ability to add a text box on top of a photo would be easier (I know nothing about programming).
Thanks for this.
Ken T said:
You can also put it in your rules or descriptions or some other text field, such as in bold or all caps to make sure they have no excuse.If you are going to accept checks at all, there's no getting around manual steps, since OR has no way of knowing when/whether you actually got the check and/or it cleared.
Yes, the request is in reference to the individual Ownerrez invoices. I attach individual invoices to each expense transaction in our bookkeeping software. If I try to save the invoice as a PDF from the website I receive the following error message:
This site cannot be iframed. Please navigate your browser directly to https://app.ownerrez.com/ to access OwnerRez
The workaround is to use the print function but then actually use the save as PDF in the bottom left side of the print menu. Seems to be a little cumbersome versus just being able to download the individual invoice with a quick download option.
Not sure what you're looking for here. Are you referring to the invoices we issue for your OwnerRez subscription? If so, we have an Export button at the upper right of the Invoices list table that does that for the totals. You can also use your browser functions to Print to PDF an individual invoice if you want it saved electronically.
As far as exporting the invoice details to Excel, yes, that's a known item for development.
Please add a download function for your invoices and payments. It's a bit of a work around to download a copy of the invoice for bookkeeping purposes.
You can have more than one discount code. Remember that guests can only use one, and discounts of different types don't stack.
Perfect! Thank you!
Can we have it for multiple discount codes? Or, just one at a time?
Claudia
Finally got this feature released! Read more:
https://www.ownerrez.com/support/articles/discount-codes
When we take a security deposit hold on the credit card they used to book, normally it never even shows up on their account or statement, so you rarely run into that problem.
When they are paying with a check, you are right that there can be some confusion. Usually the listing sites display your security deposit amount so nobody is truly blindsided (although they may not have noticed it.) You can also put it in your rules or descriptions or some other text field, such as in bold or all caps to make sure they have no excuse.
If you are going to accept checks at all, there's no getting around manual steps, since OR has no way of knowing when/whether you actually got the check and/or it cleared.
I just finished a demo from Podium and like the feature that can be added through the API. Seeing that 99% of folks will read their text to encourage a review or just answer a quick question. Anyone else use the Podium feature?
Rob
To embed HTML code, go to the page you want to place it on, click the <> (code) button, and then paste it in the code box.
Chris Hynes said:
What makes you reluctant to do the hold? In the long run ends up the same as a refundable, or in other words the guest can do a chargeback on a refundable deposit just the same as they could on a hold.The only way to avoid that is to take the refundable deposit via a cash/check/venmo type method where there is no chargeback possibility after it clears.
Also, will it look deceiving to the renter, no? When they see quote without deposit and then find out that they need to put one down via either additional check or CC auth. What it will do is create more manual steps for those who pay by check or venmo-like services.
Unless you can set it up in some way that is clear and does not involve manual steps and I do not know about it?
Oh, gotcha. Yes, that kind of advanced functionality will have to wait until the pending redesign of the Forums and support areas. Good idea though!
We are not lawyers, and we have OwnerRez users worldwide. Each owner has to be responsible for obeying the applicable laws in their particular jurisdiction.
That said, if people email you images, in most cases you have the right to archive them so long as they are never revealed to unauthorized individuals. OwnerRez uses industry-leading encryption protocols for its data - we're required to by the banks, because we store data that can be used to charge guests' credit cards. Any personal documents we store would use the same encryption, authentication, and protections.
So we do not anticipate any additional issues in most cases. Again, each owner should consult suitable legal counsel in their particular jurisdiction if they have special reason for concern. Even in the United States, some specific states and even cities have special quirks.
Yes, I've since signed up with them. I meant that when searching for a topic (ie Dynamic Pricing), old feature request posts come up and they were already implemented. Like a "Solved" button that some forums have.
It's going to be a bit before the forums and support area get the complete overhaul they deserve. Right now we're emphasizing our support time, on writing and expanding the support docs to cover various parts of the system better.
But it might be easy to add the Search toolbar to the top of the forums pages. We're looking into what's involved in that, and if it's not too much change, it'll happen soon.
Like Rich S says, you can always just go use the general search function. It searches everything, forums included.
We integrate with PriceLabs, which does this sort of thing. Take a look:
https://www.ownerrez.com/support/articles/pricelabs
Possible, yes. But we're wanting to completely overhaul the Forums anyway, so we wouldn't add anything like that until then.
What makes you reluctant to do the hold? In the long run ends up the same as a refundable, or in other words the guest can do a chargeback on a refundable deposit just the same as they could on a hold.
The only way to avoid that is to take the refundable deposit via a cash/check/venmo type method where there is no chargeback possibility after it clears.
@chris hynes -
I inquired with safely.ai and they don't support homeowners right now, only property managers. I didn't get any indication of cost or features, but they said they are working on a homeowner product for the future.
Is there a timeline for when the ID would be implemented in OR? That would take us 80% of the way there I'd imagine. I personally might ignore it much of the time, but if anything sets off my worrying about a potential guest I'd be sure to scrutinize the ID.
And are you worried about the legalities of hosting such personal data, or is that something OR already has to deal with so no additional issues?
Depends on how many help tickets you send in. :-)
Stellar Idea!!!!! saving the ID in the portal, hello genius have we met? Thanks Ken
I'm especially familiar with Docusign, and I know OwnerRez has no direct integration with them at this time. You may be able to work something out manually, I dunno. If you do, let us all know! :-)
Ken,
Does Docusign offer any type of integration possibly where we could have OwnerRez send the agreements automatically? I have no idea, but it would save time at least manually sending contracts out.
@Rich
I know a single signature suffices in most sitations. Like you say, I do it for peace of mind if an argument arises where they say they did not see that section. Such as a $100 fee for soap in the hot tub. You cannot easily deny you missed that section when you have an initial or siganture right next to it. Plus, it make me feel better that they "may have" actually read that section since it was pointed out to them.
The main reason I like Docusign is because the ID can be bound to the contract. It keeps things nice and neat. There is no verification being performed on the ID, but 99.9% of the time the ID will be legit I would think. There is always the chance it could be fake.
@Ken
Whenever you guys decide to tackle this it would be quite useful!
