Feature Requests

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Hey Ken, 

Thank you for work around. As such lets please accept the fact that it is a "work around" and it has its limitations. Using OR a hosts can certainly create a trigger and send this info to cleaners via email or messenger. However, it makes cleaners to hop between the software and email/messenger and it complicates things for them and for us hosts. Who worked as a STR cleaner would know how hectic things can get so we need ONE place for all the vital information for the cleaners. Moreover, the cleaners need also access to guest communication. It is because often times guests will verbalize potential problems (example: mold in the shower) which cleaner can automatically identify by reading the messages. Guests oftentime let us know that they are going to depart earlier which also gives our cleaning crew flexibility on when they can start cleaning. 

So I'd say it is important to add flexibility to your portal/staff access areas. As of right now I see that portal access does not give enough information to the cleaners and staff access gives WAY too much. It would be nice to have more flexibility here. 

Hospitable allows me to send an invite link to the owner of the Airbnb listing to API connect to my Hospitable account. This allows me to be a co-host of the listing, connect their listing to my Hospitable, and deploy every feature Hospitable has.

Having this feature on OwnerRez would be a game changer for my Airbnb Co-Hosting business.

100% agree Robert. I simply don't understand why this isn't a working function in OR.

It is impossible to look for one word that is wrong in the Templates. You have to go into each Template. 

Come on people, Vote for this feature !!!!

Please allow us to search all of our Templates and Messages

Also

Showing should be sticky or default to 100. I constantly have to reset this to Showing 100 when I am looking for templates.

Our lists of these options are based on what is offered by the major listing channels.  It wouldn't do much good for us to add a new one that isn't used anywhere else.

Of course it would. Independent operation at the highest level should always be the goal... not following the listing sites around like a good puppy dog who doesn't know any better.

Not all of us get the majority of bookings through listing sites. Our own sites and management systems come first. And if 'Listing Site Independence' is the goal (and it should be if anyone wants a profitable business) what the OTAs do should be secondary to providing the best experience and customer service directly to our guests.

If our PMS is doing its job, the needs of OTA listings and inquiries will be fully covered within the PMS's own scope. But the scope of the PMS should never be limited by what the OTA's do.

One can lead, or one can follow. Think bigger.

Absolutely this is highly needed in OwnerRez.

But in addition to the search function, it should be part of the Quoting system in general. ie When a guest makes an inquiry, all available properties should have a quote created for them, and the host has the option which of those quotes to include in an email response. In addition, it should be EASY to duplicate quotes, make minor adjustments to them, and include them as well.

This is even more important as sites now begin to include a 'I'm Flexible' function in their inquiry, where guests can ask for a range of possible dates. Any good quoting system will allow the host to offer alternative options to the guest, to eliminate gaps in the booking calendar, suggest other properties, and provide good, helpful service.

Guests don't always know what they want, and often are looking for options. A good quoting system makes it easy to provide them with choices, and helps to sell our product by providing different options and price points, such as the regular rate, the premium package for the same dates, the honeymoon package, etc.

Quoting on OwnerRez (which is a good management system) really needs to get out of the stone age. (Sorry, but a fair comment.)

This would be extremely helpful to have!

How can I change a booking's status from Confirmed to Completed? I would also want to hide or move completed bookings so that my dashboard shows only current or future bookings. 

I'm asking for the name to be different from the name that is put in communications.

for example owner Brad Greidanus
but I want it to show Brad & Meghan when I send emails - owner statements

I have a very hard time getting the numbers go into an Quickbooks invoice.  The taxes don't ever match.

I agree also.  It is very hard to get the numbers from Airbnb to match quickbooks.

+1

we want team levels per assigned property!

we love OwnerRez but we all want these features and fast!

100% agree. At least provide 1) status update of general timeline for this functionality and 2) what are some recommended options that others are doing to work around this lack of functionality? Much appreciated as we love OwnerRez!

+1!!! 

Asking again for some kind of update. This is an essential function. It is not realistic to give virtual assistants or guest support specialists access to my entire business software. They need access to only the inbox/conversation features. I can't go much longer without this feature. I am still running another PMS side by side with OwnerRez strictly because I have to give my staff access to messaging. 

RBAC (Role Based Access Control) is what we are asking exactly for this, and it's direly needed as our business grows. We can't have ALL or NOTHING access. It's against all security measures that one can think of. 

Is there a possibility to elevate this feature request to a higher priority for a release by end of this year?

At the very least, "Guest Comms" should be turned on or made available while everything else is read-only, that way our team member can start responding and take this load from owners/managers. Comms are 75-80% of the load in this business.

Like always, thank you!!

This can be used to store and communicate valuable information to our cleaning staff

For example, my rental is only available Sat-Sat and it would be nice if it were more clear to the guests when they go to input the dates that they can only check in/out on a Saturday. 

Thank you! 

Kristy

I want to add my vote to this list. I need to give certain users access to certain properties, but with more access than the current portal allows. For example, I want them to be able to book the property and handle guest needs/requests.

As far as I understand it, you'd have to temporarily re-enable those disabled properties, run the desired reports, then disable the properties again. FAR less than ideal but should at least provide the data you're looking for. 

Yes.  The current tag automations are just V1 so we could get the feature release out and allow users to get used to using tags and setting up automatons via the trigger system we already had in place for messaging.  In future releases there are plans to expand on the functionality.  Add-on/Optional Surcharges are on the list of planned improvements for this feature 

Shawn I don't see a way to automate a tag if a booking has a specific SURCHARGE on it.    For example a hot tub fee or a pet fee.  

Is this still coming?

I also wrote in to Hipcamp.

Yes - am trying to work out how to do just this thing right now.

can we at least get them included on our OR hosted websites?

It would be nice if we could still report on disabled properties. As a PM, there is often times where you need to go back and look at the numbers for former clients for purposes such as: sending out 1099s, doing some catchup book keeping, etc. All I'm asking is that their past data be visible to the reports without having to temporarily re-enable the property. You're not bypassing anything by having reporting against these as you aren't making use of the main functionality of an active property, which is the channel manager and messaging.

Still needing this receipt function. Owner Rez's menu change from the top bar to a drop down side bar has made printing a receipt even more difficult in some window views. Now, the side menu bar appears and you have to go find a different method of printing that receipt that doesn't show the side bar. This is such a simple additional that would save some users so much time. 

Sorry - incorrectly posted this in the wrong channel the first time:

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I'm looking to see the Payment Detail report pulled for historical years to reconcile to our cash collections in our bank account. The report export page seems to only allow it to be pulled for currently active properties. Is that correct? I know that is the case for the bookings detail report but thought that for a report which is actually based on cash collections I would still be able to pull a report which reconciles to the actual cash collected. Can you please assist? Is there a way that this can be pulled on the back-end somehow?

I have asked for the same thing last year.   The basic function any business needs  is send invoices /receipts and collect payment. Owner Rez doesn't get we need a basic function.  So frustrating.