Feature Requests

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Please add Rezzy sentiment as a trigger condition. I'd like to trigger internal emails when a guest's stay is marked with negative sentiment, but right now that option does not exist.

I'm finding that Rezzy unfortunately misidentifies/misapplies sentiment at times. For instance, a guest inquired about changing dates. He initially questioned the price increase to move to a weekend, but after our explanation he gladly accepted and is perfectly content in advance of his stay. Yet Rezzy has his sentiment marked as Negative. As this impacts auto reviews among other overall "reporting" in the new Quality Center, it feels frustrating that I can't do anything to override the incorrect sentiment assignment. I should be able to "teach" Rezzy what he got wrong so he can learn for future sentiment analysis. 

My need is somewhat orthogonal to the above—it's not about time of day for me, but whether the property is actually ready.

Although I’m not sure Vrbo supports it, the ideal solution would mirror Airbnb: allow a 1-day minimum advance requirement for Instant Book, but still permit request-to-book outside that window.

In my case, I’m comfortable with late same-day bookings—even as late as 11pm—but only if the property is already clean and ready. Furthermore, once it’s ready, Instant Book works fine; my automated messaging sequence handles everything (legal agreement, SecDep, door codes) even if I’m unavailable.

The constraint is operational: if there’s no same-day booking, my cleaner may not service the unit until later in the day or even the following day. Before the property is cleaned, I need request-to-book so I can confirm whether it can realistically be turned in time. And after it’s clean, request-to-book or even Instant Book is fine.

Because OwnerRez doesn’t currently track “ready” status (e.g., via a two-way integration with Breezeway), I can’t safely allow Instant Book for all same-day bookings. I need that gating mechanism.

If Vrbo doesn’t support separating RTB from same-day minimum stay rules, I’ll likely keep same-day bookings disabled there—same as I do on my OR-hosted direct site—since there’s no way to safely distinguish between cleaned and uncleaned inventory.

Requesting integration with Amplify by StaySense to allow OR users to be able to have their properties listed directly on tourism websites.  Several big rental markets including Gulf Shores and OBX use this platform.

Hi

In the Uk, it is customary to quote guests the VAT inclusive price.  Can you please configure it so that the tax can be included and is NOT added on afterwards?

Thanks

L

Hi Justin

I totally agree as we have many recurring expenses as well. I've been using the upload document for most of them and just upload that monthly. I have one that I keep for the main expenses that do not change and one for my flexible amounts and that's been working ok for now. Helps me get through it quicker and makes it so I don't forget any of them like I would when entering individually. It's not a fix, but it has been a suitable workaround for me. 

This has been promised since we started with OR 3 years ago, and it's not even in dev yet. This is the single biggest monthly reconciliation headache we have, and makes me consider other software options every month. I've held onto the promise for 3 years, but I'm starting to think it's not happening in the 20's at all. Once we get past our peak season and into the winter, if this feature is still just a hope and a prayer, I'm going to have to find a different solution.

Totally agree with you! 

100%!

Also agreed! No

Agreed!

This is honestly one of the biggest gaps in PM right now.

We have a bunch of recurring property expenses like thermostats/Jervis, camera subscriptions, pest control, HVAC maintenance, and even annual stuff like smoke detectors. There is no clean way to track and bill these.

Right now it is either manual charges or tracking outside of OwnerRez, which does not scale and things get missed.

Even something simple would go a long way. Let us attach an expense to a property, choose monthly, quarterly, or annual, and have it show up on owner statements automatically.

This becomes a real problem once you get past a few properties.

As our operation scales and automated messaging volume increases, we've identified a friction point in the OwnerRez inbox experience that we'd like to formally request be addressed.

The Problem

At various trigger points throughout the day, our automated outbound messages populate the inbox alongside true inbound guest messages. This creates significant visual clutter and undermines the inbox's core utility as a reliable indicator of new, actionable guest communication. The result is that our team must manually parse through automated outbound messages to identify genuine inbound inquiries - increasing response overhead and introducing the risk of missed guest messages.

The Request

We'd like to request the ability to filter the inbox view to display inbound guest messages only, excluding outbound automated messages from the primary inbox view. Possible implementation approaches could include:

• A toggle or persistent filter setting that excludes automated outbound messages from the inbox view
• A dedicated "Automated" or "Sent" folder that captures outbound messages separately
• A visual distinction or tagging system that clearly differentiates automated outbound messages from true inbound guest communication

Thanks for the thoughtful explanation here, Bri. I appreciate hearing the reasoning and intent behind the choice. It does unfortunately mean that the Broadcast tool won’t be a fit for how we’d typically need to use it — particularly for situations like weather alerts or other time-sensitive communications where more context is important.

I did want to gently push back on one piece of the reasoning, just for clarity.

The concern about platforms like Airbnb and Vrbo flagging longer bulk messages feels a bit inconsistent with how messaging already functions within OwnerRez. Many of us are already sending automated messages (arrival instructions, check-in details, house info, etc.) that go out to multiple guests at the same time — especially on high-turnover days — and those messages easily exceed 1,000 characters.

From that perspective, sending a broadcast message to multiple current guests (for something like a weather alert) doesn’t seem materially different from those existing workflows that OwnerRez already supports.

Totally understand that there may be nuances on the integration side that aren’t visible to us as users — just wanted to highlight that, from the user perspective, the distinction isn’t entirely clear and makes the limitation feel a bit inconsistent with other messaging capabilities in the platform.

For now, I’ll plan to continue using our manual workflow for these types of messages, but I appreciate you taking the time to explain the thinking behind it.

When we receive a guest SMS, whether an inquiry or questions about a booked property, there is no indication which property in our portfolio they are referring to.  Guests usually assume we know which property they are talking about as they aren't thinking about portfolios that include many properties.  We know that if we were inside of OR looking at the message, it would show the property associated with the message, but on our phones seeing the text pop up, that context is missing.  

We would like some indication of the property that goes with a guest SMS message that appears on our phones.  OR - if that is not possible, then allow us to set up a trigger whenever a guest sends their first SMS that automatically sends a reply from us - "Thanks so much for reaching out to us!  Could you please confirm which property you are inquiring about as we get started – the property name is the first thing you see in our listing description.  Thanks!”  Then at least, we’d get that established before jumping into the rest of the conversation. 

If ownerrez and clickup communicated information to eachother the AI tools on each would be extremely valuable.

I envision something where clickup AI can access listing details, guest messages, settings, policies, property details or anything else in ownerrez. Basically working off a hyper specific data set of all of our properties and communications. 

Same for the other direction. If Rezzy could access all of the data points and conversations in clickup, the responses would dramatically improve on accuracy and maintenance assistance. But specific to our needs. 

We use clickup for task management and team communication. This would probably apply for slack, asana, or others. 

Looks great!

This is Awesome! I would love to be able to use your tool!!!

Thank you for the quick reply!!! 

I just completed the e-check process with Authorize.net and it would be great if Ownerrez supported e-check as well.

Hi IOP Escapes,

Removing the YoY display was unintentional, and we are putting it back. That should be updated soon. 👍

Drives me bonkers that I can "copy" one of OR's pre-built (and not very helpful) triggers, but none of my pre-builts. Can't wait to get this!

I agree and would also state that this should probably be a priority because Hosts could conceivably have somebody book at 11PM and all the hassle that might come from that. I forgot to set that setting for AirBNB one time and had a guest book and check in right around midnight. Thankfully my automations worked and they managed to get their access, but that was not a good scenario for me. I'd rather be woken up or maybe even miss the booking than open myself up to being accused of not adequately providing entry.

Hey Alece,

We really appreciate the thoughtful feedback here, but I do want to be transparent about our reasoning for the 1,000-character limit, because you're right that it isn't purely about SMS.

The Broadcast tool is intentionally designed as a short-form messaging tool for getting a quick, focused point across to guests — not as a long-form communication channel. Even when sending via Airbnb or Vrbo (where the platforms themselves don't impose a similar cap), sending very lengthy broadcast messages can actually work against you. Platforms like those monitor for bulk messaging behavior, and unusually long messages sent to multiple guests at once can raise flags and potentially put your account at risk. As an integrator, that's something we also have to be mindful of on your behalf.

For situations like severe weather alerts, we'd actually recommend keeping the broadcast message short and action-focused — the key safety instruction or two — and then linking out to a fuller page (your website, a Google Doc, etc.) if guests need more detailed guidance. Something like: "Tornado warning in effect. Please shelter in the interior bathroom on the ground floor immediately. More details: [link]" gets the urgent point across well within 1,000 characters.

I just wanted to let y'all know I have created this tool and will be making it available soon. You can check it out on my website. Galvestonrents.com

For the current reports the only option is either to go into the pivot line item report in which you can select rent only which eliminates the service fee or booking summary which includes the service fee. The problem with the line item report is that you cannot prorate rent (so if you have a 3month booking there is no way to just get the revenue for that month). 

There has to be some way to be able to create an accurate report to see what revenue is, without Airbnb fees in it. 

Yes I believe you are correct. It’s why rental owners are going to Guesty. I like OR but I need 3 manual payment option without all the manual work around! 

Steve, thank you for these directions. I will try to set up this template.

Steve, Can you explain where this workaround of emailing a booking template is located in the new layout? 

In the meantime, I’d still recommend trying the workaround of emailing yourself a booking template and printing from your email. It accomplishes two helpful things. First, it gives you a clean, single-page printout without excess white space. Second, it creates a digital backup outside of OwnerRez, which can be useful if you ever need to reference it offline. For someone in your situation, where internet access is not always available, that can be a strong short-term solution while we continue evaluating layout refinements.

The one page printable overview was so easy and quick. Wish that was still an option or could be added "print overview". Not sure why that went away. The new layout is cumbersome with information spread all over the place.

Camelie, I was directed by the helpdesk to this page to make the same request. The previous one page overview was VERY quick and helpful having it all on one page. The new layout is too long and cumbersome! 

I agree!! Love the old format