Feature Requests

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Can read-only users send messages? I have been operating multiple PMS because I can't move away from my non-OR platform without messaging access for team members. I can't give full access to my employees to completely delete listings, etc. though. 

Would be great to have an option of creating a photo gallery (with image descriptions) to be used on OR hosted website pages, but not the photos of the property. For example, if a user wants to create a photo gallery of local attractions in a blog post or hosted site page. Right now the photos are one by one and besides it is a bit difficult to position them on a page or resize/constrain them with any sort of consistency. They need to be precropped.  

Hi Alison,

I believe what you're describing here is are Trigger retry cutoff times, yes? If so, you'll find this article helpful:

https://www.ownerrez.com/support/articles/triggers-setup-configuration#retry

Our VRBO rep said they are adding it to their Amenities due to renter requests.

[This topic has been closed as a duplicate of another topic (Detailed report for Prorated Taxes Received)]

[Another topic was closed as a duplicate of this topic (Tax Reports - show "in period" taxable charges & tax amounts)]

Is it possible to take the restriction of 11pm cut off for triggers?

I have a client that gets last minute bookings up unitl midnight on day of arrival, and we are unable to get triggers to send after they have signed rental agreement after around 10.45 pm - it takes around 10 - 15 mins before the trigger attempts to fire, and then it gets stopped by the 11pm cut off, so they do not receive check in instructions.

Thanks!

I'd like to suggest a new feature. I have created a calendar export (iCal) for my cleaner. Since they clean many homes, it's important that the location of my property is in the location field in the calendar.

Right now, the only option forces the pass through of the property name, which messes up the calendars capability to set the proper location (which shows on maps).

Can we include an option for "location only"?

It is very exciting that progress is being made on QBO integration.

I'm not an accountant or QBO expert, but I do use the OR to QBO feature all the time. I'm a little bit confused about what is happening here. I guess the best way to clarify my confusion is by asking: How does this part of the app look in this new world? Specifically, i'm asking about the links at the bottom

What I'm guessing is happening is that we have an invoice with payments like in the screenshot above, and the way we add "fees" in QBO is by adding a third "thing,"...the deposit, This deposit is going to have the payments and the fees. does that sound about right? assuming the answer is yes, does it mean the deposit is going to be linked to the app (talking about the screenshot here)?

Thanks Bri!  And yes, I do often send through a sync from PL manually when I'm at my desk and we get a new booking.  It would be nice to have it fully automated - to take full advantage of the booking gap requirement rules and avoid those pesky 1-night gaps.

Hey Nat,

Thanks for that request! Perhaps other OwnerRez users would find this helpful and upvote your idea as well!

Did you know that you don't have to wait for that automated sync from PriceLabs? You can force a sync at any time.

This is really exciting news, thanks for the update!  Just curious, will this feature update include tracking refunds as well or is it mainly focused on the service fees?

We still are avoiding refunds for the time being.  Yes, I know - that stinks! - and we agree that refunds need to get in there, but QB really screwed us on how they implement refunds (eg. credit memos, changing invoice balances, etc) so it makes it really difficult to implement refunds by a sync.

We decided that it was really important to get Deposits and Fees synced over, and we should push forward on that as we had a clean design for that instead of dithering any longer.  We've held off on QB work for far too long already.

PS. So if you have a deposit that includes refunds in it, OwnerRez will send you an alert that that deposit was skipped and has to be recorded manually in QB.  Looking at the data, we think that this will still help most users with 95% of their deposits as refunds tend to occur <5% of the time.  And often, refunds are in their own standalone deposits and not included in a regular booking/payment deposits.

This is really exciting news, thanks for the update!  Just curious, will this feature update include tracking refunds as well or is it mainly focused on the service fees?

Not to step on what Caleb said, but we do have a large update coming out very soon! 👍

We have been working on a large update that will sync deposits & fees across to QuickBooks.  This will create "to the penny" bank deposits in QuickBooks for the bookings and payments in OwnerRez.

This work is already built and in testing.  Here are some screenshots to wet your whistle!

Payment and Deposit settings are now split:

Payment Settings are now not clearer to only being about payment-related stuff, and require "Undeposited Funds" mapping if you are syncing deposits:

There is a new Deposit Settings tab that maps deposit types (Airbnb, credit card settlements) with Bank Accounts in QB.  This allows you to say, for instance, that "all Airbnb deposits should go to bank account A, but all Lynnbrook deposits should go to bank account B".

Here's what it looks like when you go to change those deposit settings:

And here it is in QuickBooks, after syncing over:

Notice the payments that are included at the top and the fees and adjustments showing at the bottom.  If you have property > class mapping in place, it will maintain that on the lower fees/adjustments.

After syncing, the Deposit in OwnerRez shows a QB flag with a link to click over:

We are still in the early stages of testing this, but it's real and it's coming!! 🎉

Those are great, succinct suggestions!!  I agree with all the posted pain points. For me the most important and helpful are making the inbox front and center, and adding additional meta to the message preview (platform, stay dates, etc)

Yes, totally agree Seth!  We have just two properties but once I'm in the message typing to the guest I'd like to see the property, dates of the stay, platform message came from, etc.  That's exactly what I came here to suggest!  

This would be helpful for listing optimization since PriceLabs syncs only once per 24 hours.  PriceLabs has some nice rules around pricing for nights that are adjacent to a booking and for availability requirements around adjacent bookings - the "Smart check-in/out" rules.

For example, we might want to use the smart check-in/out rules to require all new bookings to have a "gap" of at least 3 nights.  That is, new bookings are required to be directly adjacent to an existing booking - or - to have a gap of at least 3 nights.  When PriceLabs only runs the sync every 24 hours, this allows lots of time for bookings to come in with, say, a 1-night gap, which is then nearly impossible to rent.

OwnerRez would need to notify PriceLabs whenever a new booking comes in, have PriceLabs run the save / refresh of their rule set, and then sync back to OwnerRez.

Hello,

Rather than having to manually set this up via the "Custom" dates option, it would be nice to have to more options in additional to those preselected dates.  The first would be to select "All Time" which would include all of the dates a user has been active on OwnerRez.  The second option would choose the trailing 12-months.

Thanks,

Jimmy

Thanks Caleb,  your offering is very powerful as it is now.  It seems like it is very close as the current trigger system supports multiple <conditions> which allow one to filter out specific subsets. 

Hi Ed,

Currently the triggering system is not advanced enough for compound triggers like you've detailed, I've moved your post to the feature requests thread so we can track community desire for it.

I'd recommend sharing the idea around and trying to get other upvotes for it at this time. 

Awesome!! Thank you!

It would be nice to be able to change guest check-in and check-out times from the <Overview> Section under Bookings.  This page shows the generic check-in and check-out time over the date but there is no option to change it.   Guests frequently ask if they can check in early or leave later.  

This request often comes from an email it would be nice to click <bookings>  click <overview> and be able to change times immediately.   

The templates and triggers OR offers are amazing and seems like a date change or a time change would initiate the same notification trigger.  

        * Guest would be sent an update to change in their allotted times (a bit more refined than current date change notifications).

        * Housekeeping could get a notification of change in times

        * Door code APIs could be sent changes and update codes based on the new time interval.

This would be a great benefit to all of us with programmable locks.

Ken et al,

I send guest materials in the days immediately before arrival.  A guest booking on the day of arrival will not get a templette that has a trigger 3 days before arrival. A guest booking 2 or months prior is likely to forget this data.  If i send a templette on arrival and 3 days prior both a guest booking 4 days out would get the same template 3 and 4 days before arrival.  Sending numerous materials on booking combined with sending the same material is not the professional image I want to present.

I'd like to build a conditional trigger 

                 If ArrivalDate > 3 days from BookingDate  then 

                        Send template 3 days before ArrivalDate

                 Else

                        Send Template NOW   

CURRENTLY THE TRIGGER IS SINGLE CONDITION  & LOOKS LIKE

Type <Scheduled>

Immediate   <Before> __3_   <Days Before>  <Booking has Arrived>  __9am__

Condition     blank

Action          blank

I use Pricelabs to control this. They have this option to allow orphan gap control differences within a cutoff period. The only downside with Pricelabs is that the moment a booking or cancellation changes the calendar, the gap-prevention conditions (which are enforced by restricting check-ins/outs) is not consistent with the calendar until the daily syncing is performed. I wish Pricelabs or OR would find a way to do a Pricing sync as soon as the calendar gets changed, rather than at a set time.

A forced turn day is a good idea. I was trying to figure this out before, but just came across your idea. Probably a maximum length restriction becoming incrementally shorter as the turn day approaches is the way to get this implemented and working with the OTAs. I don't see it requiring it anything else. Though having OR set it up so it it automates the length restrictions for numerous days, would make it easier to implement.

Hi,

For listings, we like to show our featured properties on the search and availability widget and when going to listings.

For the calendar widget, we would like to see the properties sort a to z.  

However, currently in Owner Rez, I have to choose random, featured, or a to z.  

Can you make it so we can apply a sort to a given widget.

Thanks,

Laura

With over 100 blog posts, our website visitors to https://naplesfloridarentals.com/ need a method to search through blog posts in addition to using the categories. 

I love how you responded to this snarky comment about cost.  As business owners, we should all have a little grace with other businesses that don't operate like charities.  

It would be great to be able to select more property icons such as:

Sauna, Fire pit, fenced yard, ping-pong, tennis/pickleball, air hockey, game room.

FYI this feature was released yesterday, Jun 19th, 2024. 
See the Change Log notes here

Setting it should be pretty straight forward, but this new setting is also covered in this support doc here:
https://www.ownerrez.com/support/articles/channel-management-calendar-import-export#export-exclusion

Enjoy!

Instead of listing each and every property under the 'Properties' tab on the Website, it would be nice to be able to customize groups and manually set each property into the group. This could allow us to separate and categorize the dropdown menu by Building name, Number of Beds, Location, etc. 

Thank you OwnerRez team.