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Thank you for submitting this feature request! I understand you'd like OwnerRez system notifications (inquiries, quotes, bookings, security deposits, Rezzy tasks, etc.) to be routed to property-specific email addresses stored in a custom field (PXEMAIL) rather than always going to the account-level email address.
Current Functionality
Currently, OwnerRez system notifications (alerts about new bookings, inquiries, tasks, etc.) are sent to the account-level email address configured in your user profile. These notifications come from alerts@ownerrez.com and are designed to keep you informed about important updates.
While OwnerRez supports custom fields at the property level (like your PXEMAIL field), these are currently used for inserting property-specific data into guest-facing templates (emails, rental agreements, etc.) rather than controlling where system notifications are routed.
Workarounds & Considerations
While native property-specific notification routing isn't currently available, here are some options to consider:
1. Email Filtering & Forwarding Most email clients allow you to set up filters that automatically forward messages containing specific property names to different email addresses. Since OwnerRez notifications include property names when possible, you could create rules to route notifications accordingly.
2. Team Access for Property-Specific Management If you have different people managing different properties, you can grant Staff Member Access or Portal Access with property-specific permissions. Each team member would receive notifications only for properties they have access to.
3. Multiple Owner Email Addresses (PM Feature) For Property Management users, you can configure multiple email addresses per owner, and when using field codes like {OEMAIL} or {BOWNEREMAIL}, all owner emails will be included.
Thank You for Your Feature Request!
Hi Amy,
Thank you for taking the time to submit this thoughtful feature request! We appreciate you sharing your workflow needs and the specific use case for bulk rate adjustments.
Current Bulk Rate Capabilities
While OwnerRez doesn't currently offer a percentage-based bulk rate adjustment tool exactly as you've described, we do have some batch capabilities that may help:
Batch Copy for Seasons and Rates
You can copy seasonal rates across multiple properties at once. This allows you to:
To use this feature, navigate to Settings > Pricing > Seasons, select the seasons you want to copy, and click the Copy Forward button.
Alternative Approaches
For percentage-based rate increases, you might consider:
Your request for a dedicated bulk percentage-based rate adjustment tool has been noted. This type of enhancement would indeed improve efficiency for property managers handling annual rate increases or market-wide adjustments across multiple properties.
The OwnerRez product team reviews all feature requests from the community forums, and user feedback like yours helps prioritize development efforts.
Best regards, OwnerRez Support Team
[This topic has been merged with another topic (Rates on Ribbon Calendar). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Rates to show on ribbon screen)]
A reply would have been nice.
I’m just now attempting to do this very thing for the first time and am perplexed that it is not possible!
Thanks, Bri!
Thank you SO SO much! This worked [IncomeCategory_RentOnly]/[Nights]
Hi Nicole,
Rather than having a specific vote threshold, we use votes to help us understand where there's the strongest demand across all requests in the forum. I want to acknowledge that while this isn't a bug requiring an immediate fix, it's absolutely a valid Feature Request.
We do have plans for enhancements to Hosted Sites in 2026, and I've shared your feedback with the rest of our Product team for consideration in future releases. While I can't make any promises about specific features or timelines, please know that your input is valued and will be part of our planning discussions.
I really appreciate you taking the time to share this with us!
Hi Bri! How many votes does something need in order for a fix to be put in place?
Thanks!
Owner Rez needs dedicated staff for phone support. In the rental industry things can happen fast and emergencies need to be dealt with immediately. Any company like Owner Rez in the hospitality industry that handles critical tasks such as payments and communication with guests needs to have at least 9-5 7 day a week, and really 24/7 phone support just like Airbnb and VRBO have.
Hi OwnerRez team,
I’d like to request an enhancement related to refundable security deposits when using Stripe.
With the current Stripe integration, all charges (rent, fees, refundable deposits) flow through a single Stripe account and payout bank account. While deposits are logically distinguished in OwnerRez, there is no way to keep the funds for refundable security deposits operationally separate from rental income in the bank account.
We've tried the credit card Hold option and it just hasn't been working out for us. It's fine for the good guests, but for guests with bad intentions we've seen them cancel their card or we just get declined or insufficient funds notices on card hold renewals.
Requested enhancement (any of the following):
Ability to route refundable security deposits to a separate Stripe account
Ability to route refundable deposits to a separate payout bank account
Or a Stripe-level option to exclude refundable deposit charges from bank payouts until released
This would make handling refundable deposits much cleaner operationally, especially for managers with growing portfolios.
If this would be useful for your business as well, please consider upvoting or commenting to help show demand.
Thanks for considering this request!
Any updates on gift certificates? It just seems like we could charge gift certificate as a stay that gets subtracted back off a future stay with a line item (much like a one-time coupon code). It doesn't seem like OR would need integration with a 3rd party to get this done.
Having an extra line in the checkout like a coupon code for a one-time gift certificate seems like it would be pretty obvious and not very complicated. Every time we get to Christmas, I wish I had a way to market gift certificates to my previous guests...
The OwnerRez software sent out a payment reminder on Christmas morning to a very valued customer.
If I was the designer of this software, I would have a set of rules.
#1 - Never ever send out statements and bills on a holiday.
I had to send out my apologies for this error in judgement, or lack thereof.
To all,
Have a Very Merry Christmas and a Happy New Year.
or whatever other holiday you celebrate this holiday season.
I would like the ability to apply a percentage-based rate adjustment (e.g., +10%) across multiple selected properties at once. Currently, rate changes must be made by editing each property’s rate calendar individually, which is time-consuming when managing many listings.
A bulk tool that allows users to:
Select multiple properties
Apply a percentage increase or decrease
Choose a date range (or entire calendar)
would significantly improve efficiency and reduce the risk of manual errors.
This would be especially helpful for annual rate increases, market-wide adjustments, or inflation-related pricing updates.
Thank you for considering this enhancement.
As always awesome feedback. I agree, would be nice if Rezzy could send the BUFIXUP link when someone mentions they can't sign the Rental Agreement or something of that nature.
One thing I did want to mention, Allison, in the short term. Why do you need to copy and paste the link? If this is something people ask frequently, why not create a template?
Sorry you had trouble finding the link to sign the RA, here is that link again for your convenience: {BUFIXUP}
Then when they ask you would just need to send that template. Of course still a bit manual, but maybe quicker than going to the Booking --> Legal ---> Request Signature ----> Copy Link
Also, I see in your account you have a couple of templates created for Rental Agreement, not signed, but you do not have those triggered currently. Personally, I find sending that automatically a couple of days after the booking is created, and the RA is still not signed, seems to get the guests attention and greatly cuts back on the number of unsigned agreements without the need of manually sending anything.
Just a couple of thoughts. But yes would be nice if Rezzy gave even another way to easily send out the link!
Currently OwnerRez sends many emails to the single account level email address. These emails including notifications of inquiries, quotes, bookings, security deposits among many others and now tasks generated by Rezzy. I would like to request an option that these emails be routed to the property specific email address, Custom Field (PXEMAIL), if one and not to the overall account level email address.
Maybe because the guest is associated with the booking?
It would make our website look better if we could classify a unit as a studio on the property widget instead of it showing a blank # of bedrooms.
This is also true throughout the pages section. All editable content on the hosted sites should allow for custom changes to the fonts and colors as shown in the theme & layout section without the need to change HTML/CSS. Currently, you need to change code in order to make those changes.
Please add this feature throughout!
Good to hear you'll be switching to the public names in January. Thanks for the update! (Have a great retreat!!!)
This is awesome, Bri! Thank you!
The Banned Guest feature for direct bookings is now available! You can read about it here - https://www.ownerrez.com/support/articles/banned-guests
Thanks for your patience, everyone.
Hey Alece,
We won't be removing the lead in phrase, but we are going to use the public names in that field code. I believe this will be released on January 7th. We're in a code freeze at the moment due to the company retreat this week, then the holidays coming up.
Removing the lead in phrase would cause problems for a lot of users who have already tailored templates around it. It'd really do more harm than good.
We'd love to be able to set up our length-of-stay discounts to scale based on the minimum number of nights required for that booking, instead of just a hard-coded number. So if the a normal weekend requires 3 nights, the discount would kick in at, say, 5 nights. But if a special weekend requires 5 nights minimum, I don't want to be giving them a discount just for meeting the bare minimum!
I realize that this functionality can be arrived at by creating a bunch of different seasonally-conditioned discounts and such. But doing it that way would mean more places to forget to update things to keep them synced up when we make seasonal adjustments. And if a one-time special event is coming to town and we add some spot rates with higher minimum nights we'd have to remember to create a special discount just for that and disable the default one simultaneously.
Major Dittos. I woke up to about 50 tasks, all urgent because I just re-enforced the RA through Airbnb. That's not the issue. The issue is that I have to manually copy and paste the RA link to every single guest that says they can't find the link. If Rezzy can read all other booking data- guest count, pet, etc. Why can't it read and send the RA link? Can this be a priority feature request? Even after I get through these this morning, it's going to be very time consuming to comb through "Tasks" that are urgent just to copy and paste an RA link. Thank you for hearing me out!
while I would love for it to be able to read and send all fields, including custom fields, I feel like 90% of Rezzy users would benefit from the BUFIXUP and BUREVIEW being able to be sent out by Rezzy.
I can send this along to others, but this seems like a consistency issue in OR, whether or not others are looking for this to be implemented, that should be corrected.
It should be added as a feature to ensure we are able to stay on brand throughout our website, not just in a couple of places or when code is changed.
Ah! I understand now.
Great suggestion—thanks for submitting! Know anyone else who'd want this? Send them the link so they can add their vote and show there's interest in making this happen.
The same goes for making changes to the footer in the theme/layout section, unless I were to add an image vs adding text or inserting a field.
