Feature Requests

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WHOO HOO!!!! It's been so awesome to use the new setup!! Thanks as always OR Team!!

Hi James,

Thanks for writing in! The best way to get a new channel integrated with OwnerRez is to reach out to that channel and let them know you'd like an integration with OwnerRez established. Any third party app or OTA must utilize our APIs and typically when they see there is demand for the integration by having users reach out, that gets the ball rolling.

[This topic has been closed as a duplicate of another topic (Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date")]

[This topic has been closed as a duplicate of another topic (Cancellation Policy: Refund X% is calculated on full amount for stay- rather than amount "paid to date")]

[Another topic was closed as a duplicate of this topic (Ability to correct the wording for cancellation policy)]

[Another topic was closed as a duplicate of this topic (Cancellation policy verbage)]

Hi I have a concern/question about the last sentence on my "quote to guest" form, regarding cancellation refunds. The very last sentence says: "All refund percentages are relative to the total booking charges, not the amount paid so far". This seems confusing, to me. It makes it sound like if the guest cancels before the 14 days, they get the full amount of the booking back and not just the amount that they paid so far ( the 50%). I hope my explanation makes sense. I asked O.R. to review and explain or change that sentence, but they claim that there is no way to change it.  Any ideas or input????   

 Thank You! Melissa Hendershott

236571:2840784

This was released earlier this month. Enjoy!

Thank you, www.smokymountaincabinsbyowner.com is using the feature already! 

This was released earlier this month. Enjoy!

Yes, you can! If you haven't caught up on this news, here's the Triggers Overview. From there, you can also see lots of examples.

Yes, I noticed that, thanks.

All the same, I had put a bookmark for settings page on my browsers' bookmark bar, and find that easier to get to.

This was released today! Enjoy!

OwnerRez Search page

Messages API was released back on April 17th!

This was handled in the new sidebar menu!

X icons were added earlier this month!

This feature was released on 5/22/2024! "Save Default" is now available on the filters for the most-used grids in-app.

For example, on the Bookings List view, click Filter.

If you don't want to see Canceled bookings any longer, select Booking Status and checkmark Confirmed and Pending.

Set any other criteria that you want.

Then, scroll/swipe to the bottom and check "Save as my default", then click/tap "Save & Apply.

Enjoy!

It's in Testing. Version 1 will be a nice addition. Thanks for your patience!

It is very unlikely OwnerRez would code such an integration in the near future.

However, it may be that this isn't necessary.  The information you mention is all available in OwnerRez, and can be extracted in various ways, such as custom iCal feeds, custom email templates, and even Zapier integration.

What methods of ingesting data are available in Proptia?  For example, would it be able to parse a properly-formatted email message, as OwnerRez can do with inquiries?  Or read an iCal feed?

I am writing to request the development of an integration between OwnerRez and Proptia (Proptia.com), a gated community management system we use to manage our guests at our resort.

Currently, we manually input our guests' information into the Proptia app. Upon their arrival, our community gate security scans a QR code sent to the guest, which then prints out a pass. This manual process is time-consuming and prone to human error.

To improve efficiency, I propose an integration where OwnerRez can automatically send guest information—name, email, SMS number, check-in date, and check-out date—to Proptia. Proptia would then handle the QR code generation and distribution to guests.

Additionally, it would be beneficial to have the ability to configure when this information is sent to Proptia. Ideally, this could be set to X days before the guest's check-in date, with X being a configurable field set by the owner. For my purposes, I would prefer this to be 5 days before check-in, though I understand other users might have different preferences.

This integration would greatly streamline the check-in process, reduce manual data entry, and enhance the guest experience. Many vacation home owners at our resort use OwnerRez, and I am confident that this feature would be widely appreciated within our community.

Thank you for considering this request. I look forward to any updates you may have on this potential integration.

Agreed! Monthly reminder emails for long-term rental payments would be great feature to add!

I'm not familiar with Accept Blue, but, we integrate with a great many credit card payment processors beyond just Authorize.net.  Here's the complete list:

https://www.ownerrez.com/support/articles/payment-processing-gateways-list 

I have a credit card processor who said my credit card fees will be substantially less if we could use Accept Blue.  Are we limited to only Authorize.net

Beth

IME, "queued" is a bit of a misnomer. When you submit a message, yes, it is technically queued for the OR servers to call the messaging API, but in practice, even though it's not exactly sent in real-time, the queue is processed nearly immediately.

So, yes, from a software developer's perspective, it's "queued" for sending, but from a normal person's perspective, it's effectively "sent" as soon as you click the button.

What you might be asking for is really an "Undo" option, like many email clients offer these days. However, this comes at the cost of introducing an artificial delay before the message is actually sent, which may or may not be desirable--to be honest, I think I would prefer there to be no artificial delay, because I've found that even taking 30 seconds too long to respond to an Airbnb message often results in my phone ringing from a phone call from an impatient guest who really wants the answer to a question right then. :)

Would love to see this offered as well!

Edit. I see from the picture that this is possible. Thank you for sharing that!

How could we automate payment collection and the modification of the booking? Is this something you were doing also?

Thanks for your template. Please tell me more about the send email button that pops up a ready made email back to you:

Yep OwnerRez can already do this
I do it if there is a gap night after departure
this is an email - i send a channel message on Airbnb if there is a gap night

If there isn't a gap night it sends the normal checkout instructions

Hi {CFIRST} 

Hope you're having a wonderful stay. We know that there are many other cottages you could have stayed at, and I want to Thank you for choosing {PPUBNAME}. 

Checkout time is {BCHECKOUTTIME}.  HOWEVER I just noticed that the {BADJOPEN} your reservation is still open.

Would you like to stay an additional night for a discounted rate? This way you don't have to be in a rush to packup in the morning.   If you are interested, please reply to this email and I'll see what I can do ;) 

Before your departure, we would appreciate if you would take care of the following:

Inside

• Quick sweep floors
• Empty Garbage's - please check guidebook to see if it needs to be moved out to the road.
• If you've moved any furniture, please put it back - inside and outside
• If you rented linens, please leave sheets on the beds and put all dirty towels, dishcloths, dish towels etc. in shower
• Check all rooms to make sure you have collected all your personal items

  Outside

• Make sure gas/propane BBQ is off
• Put chairs back where you found them
• Make sure any patio cushions are put away into deck boxes during rain or before check out. (if applicable)
• Please close any outdoor umbrellas

 Garbage and Recycling

• Please put garbage and recycling in the bins provided. PLEASE PLEASE PLEASE Recycle. The municipality is talking about fining people when they find recycling in the garbage. You may need to take bins out to the road for pick-up. Please see guidebook

Lock all the doors - if there was a key please put it back where you found it 
Please message me when you have left - text me 226-455-5926 or email me jennifer@cottagestays.ca

We hope you had a wonderful stay and wish you safe travels back home!  Please take a second to describe your experience by doing a review - even if it's just a few words. It makes a big difference! And I'm looking forward to reading it

{BUREVIEW}

We would love to see your photos! If you use Facebook please tag CottageStays And/OR Instagram @Cottagestays

As I waited for a message to be sent- OR noted it was queued- I noted an error in it. Sadly there was no means of capturing it and deleting it as it was queued. 
Would be wonderful to have a call back of message feature to prevent errors and messages that would require a follow up message to correct the last one sent.

I found a post on Facebook where someone suggested that they're able to market an early, check into Guest at a discounted rate and I would like to figure out a way to implement this using on orez.   

Easy way to bring in some additional earnings from current guests.

• If there's an available night at the beginning of a guest's reservation, ask them if they would like to check-in a day early for a discounted rate.
• If there's an available night at the end of a guest's reservation, ask them if they would like to extend their stay by a day for a discounted rate.

You might be surprised by how many people take you up on that offer! We automate these messages through our PMS system and just update the discounted rate as needed.

Here's an example of our messaging for this:

Hi Jordan,

Just wanted to let you know we have some extra availability in case you wanted to check in a night early at a 20% discount. Here are the details:

If you want to come earlier, we have an availability the night of Friday, April 5th. Standard rate $114/night. We'd offer it to you for $91/night.

Let me know if you're interested and look forward to hosting you!

Hey!

So I think it would be really helpful to add a button for once you have selected an item to allow users to quickly duplicate that item as a starting point for something else they'd like to build.

For example, I am trying to expand my custom field definitions for another season and would like to leverage all of my existing values as a starting point and instead of duplicating and starting there, I have to go back and forth loading screens to copy/paste what I need and re-link. 

Seems like a simple thing to add that would have a lot of value, especially since OR is definitely a workflow heavy PMS.

Thanks!