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Hey Stevi,
I appreciate where you're coming from, but this isn't something we'll be moving forward with at this time. As BlueMtnCabins mentioned, the ability to hide fees within the rental rate is already available in OwnerRez, and that's the intended solution for situations like yours where you prefer not to itemize certain charges.
While I understand you're already using that feature for your cleaning fee, you could apply the same approach to your processing fee to avoid the separate line item display on quotes.
I'll leave this request open for voting. Feel free to share it with likeminded users who would be willing to give it an upvote! But at present, we have no plans to move forward unless there is significant demand for this feature.
Hi Elliot,
I appreciate you taking the time to explain how seasonal variations could affect different aspects of your property listing. Thanks for the clarification.
After reviewing this request with our team, we've decided not to move forward with seasonal property attributes beyond photos at this time. While we understand that some property details may vary throughout the year, we've found that the core attributes—like descriptions, location information, and policies—generally remain consistent regardless of season. We do, however, have seasonal cancellation policies in development at this time.
For aspects that do need seasonal updates (like amenities available or specific instructions), we'd recommend using our existing tools like scheduled triggered messages or FAQ updates (currently available with Rezzy AI) to communicate those changes to guests at the appropriate times.
We really do appreciate the feedback and understand this may not be the answer you were hoping for. If there are specific pain points you're trying to solve with seasonal variations, we'd be happy to explore whether there are other features or workflows that might help address those needs. Feel free to write to our Helpdesk at help@ownerrez.com
Aha! Thanks for clarifying. We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Thanks Bri! I actually meant the Bookings Report chart.
Thanks for sharing how your previous PMS handled this! I can see the appeal of automating the collection of arrival and departure information.
I'm curious about your experience with this workflow—how reliably did guests' estimated times match their actual arrival and departure? The concern I have is that automatically updating the official check-in/check-out times based on guest estimates could create complications if their plans change. Since guests already agreed to specific times at booking, officially changing those times might cause confusion or issues if they don't stick to their estimates.
That said, I absolutely understand the value of knowing when guests expect to arrive and depart for cleaning coordination. Would a solution that collects and displays this information for you and your cleaner (without changing the official booking times) work for your needs? I can see that being something we'd consider. That way you'd have visibility into guest plans while keeping the original booking terms intact.
We are testing Rezzy on OR and its getting better.
We are looking to see if we can take it one step further...AI Voice agents integrated with OR and Rezzy.
For managers and hosts that work other jobs, actually sleep, or have a life, how can we integrate an AI voice agent that plugs into the data within OwnerRez, to help answer calls for hosts when they are unavailable.
Ideas of what it could handle
welcome calls, helps answer FAQs (wifi, late check out policy), transfer to your phone if its a true emergency.
-Integrates with Property Management Software (PMS) to train the data for the AI, understands STR terminology, handles check-in/out workflows, Highly realistic voices, live call transfers, integration with CRMs/workflows via API/webhooks.
Hi Chuck,
I was trying to picture this myself, and I think I am following what you are aiming for. It sounds like you would like a dedicated Discounts Calendar, separate from the existing Bookings or Rates calendars.
I put together a quick mockup in Claude as a proof of concept. You can click around the artifact and explore the different layout ideas.
https://claude.ai/public/artifacts/05045fe2-14c1-447d-be40-349082bec4c3
Here are some views that could exist in a tool like this:
• Table view, which would look similar to what we have today
• Checker view, which would allow you to plug in some conditions to see which discounts match
• Calendar view, which would visually show when discounts are active and help reveal overlaps
• Timeline view, which would list discounts by type in chronological order
Would something like that be useful?
No promises on how long something like this would take, but it feels worth starting the conversation with the development team.
A few potential challenges came to mind. Some discounts can look like they overlap on a calendar even though they never actually do in practice. A good example is an early bird discount and a last minute discount. On a timeline they share the same date range, which can make them look like they conflict, but the logic behind them ensures they never apply at the same time. One only applies when a stay is booked far in advance, and the other only applies when the stay is booked very close to arrival. A visual display would need a way to prevent confusion in situations like that.
There are other cases where visualizing logic gets tricky. Some discounts do not have a date range at all and instead rely on conditions like lead time, guest count, arrival day, or channel. Those types do not map cleanly to a calendar and might look active all year even though they only fire when certain conditions line up. Channel based discounts can also make a timeline confusing unless you filter by channel, and stacking rules or precedence rules would need to be represented clearly so the display does not imply that several discounts apply at once when only one really can.
We do already have the Channel Rate Tester and Direct Rate Tester under Tools. Those are often the best way to enter some dates and see exactly which discounts apply to a specific scenario.
Also, the discounts table itself can be filtered today by property or channel, which helps narrow down what is active in certain situations.
Still, I like the direction of the idea, and a visual tool could possibly help many users understand their setups more easily. I appreciate you bringing it up and giving us a chance to explore it.
If I missed the mark and you had a different way to visualize it, I would love to "see" your idea for it.
When you start to get into discounts, with all the options and channel variations, it can become a lot to track. The capability is welcome and very strong. Love it.
But, would love a way to see a display, somewhat similar to the Bookings display, that just showed discounts. Even an export format conducive to this is welcome. Purpose is to see what dates are covered by a discount, overlap, or missed for each property. Since we have various methods of choosing dates (date, month, season, day of week) I can be difficult to visualize it all.
You can accomplish this with a custom formula by dividing the rent by the number of nights. I don't use just the rent category but utilize a custom formula for rent (so that it includes any other surcharges categorized as rent and subtracts any discounts applied), and it still worked with this when I just tested it. You'll set up the custom formula as: [Whatever field/formula you use for rent] / [Nights]
I am splitting the payments and that is the issue we can’t track where the payments go to reflect an accurate statement
Hello!
If payments are going directly to the owner, you should be able to record this in their booking by going to the PM tab of the booking > clicking Change > inserting the amount in the Direct Remittance box, and saving the changes. Once that's been done, and you run the owner statement, you should see an Already Remitted column that should have the amount that was inserted in the booking.
If you'd like us to look into it further, please email help@ownerrez.com.
Is there a way to add Average Daily or Nightly Rent to owner statements? Right now I show Nights and then the rent total, it would be wonderful if the next column could display what that average rate is so owners don't have to calculate on each reservation when looking over statement
Hi Lindsey!
If the owner would like to see a breakdown of the charges, including the rent, you could update the Financials for their Portal User access to Detailed Financials. This should add a Charges tab to the bookings on their calendar, and they can see the charges of the booking (rent, surcharges, etc). Although they wouldn't be able to see a breakdown of the nightly rate for each night, they would be able to see what the total rent for the booking.
If you'd like to change it, you can do so by going to Team Access > click on a Portal User > click on their Permissions. On the following page, you can update Financials to Detailed Financials, and then save the changes. The next time they log in, they should see a Charges tab on any of the bookings in their calendar. We have this support article that goes over what they can see with the different settings: https://www.ownerrez.com/support/articles/team-portal-access
That pretty much it.
the idea is to reduce data entry and have properties with identical data have some way to manage that once at a group level rather than copying and pasting manually for each one which is difficult with many properties.
thanks for looking and voting for this.
Merging this with another topic of the same. This way all the votes can be kept in one place. This is definitely a feature that has been a long time in the making.
We are finalizing changes to our PMv2 model, which is going to lay the groundwork that will allow us to do Recurring Expenses!
[Another topic was closed as a duplicate of this topic (Automate Requiring Expense)]
Oh I did not know about the option of the advanced selector in the rates calendar. That totally works! Thanks so much.
Please add a the ability to set up "recurring expenses" billed to owners on there statement so these expenses do not need to be added manually every month. Thank you.
Simply make the changes to the dates on the booking, and then change the charges manually on the booking. Then use the payment request template to email the guest. It will bring up an email that says ‘Here are the details of your reservation’ with all of the correct information in place. Modify as needed and send the message on its way.
Or have I missed something?
Hi there - yes same for me. I had a guest change their dates, resulting in rate changes, so I'm looking for a way to simply email them with the new breakdown of charges. I don't see any way to do that. I didn't do it in the Change booking screen because the New charges were not reflecting what me and the guest agreed on, so I wanted to just send the date change update and then manually go in and change the charges. Other than taking a screenshot, I'm not seeing how to send the new charge breakdown to the guest.
Thank you so much for posting this request. We truly appreciate you taking the time to outline what you are trying to accomplish.
I did want to share that much of the flexibility you are looking for is already available today. By adjusting your weekend definition under Property Rules, you can extend your minimum-night requirements to include additional days like Thursday through Saturday instead of only Friday and Saturday. That allows you to enforce a longer minimum even when a guest arrives on a weekday, which solves the Thursday-to-Saturday scenario you mentioned.
Additionally, the Advanced Selector in the Rates Calendar gives you even more precision. You can quickly highlight specific weekdays across a date range and apply custom minimums just to those days. For example, if you’d like all Wednesdays to require three nights year-round, that can be applied in just a couple of clicks.
With these two tools combined, most day-specific minimum-night patterns can be set or customized as needed, even if not globally across every property in one step.
That said, we always appreciate feedback that helps us refine the system, and I’ve logged your request so our team can review whether there are opportunities to simplify or enhance these options in the future.
Thanks again for the great suggestion, and please keep them coming!
Here is a video showing how you can adjust your settings to take advantage of different minimum-night combinations.
Setting Custom Minimum Night Stays for Your Property 🏡 - Watch Video
My last PMS had an ability to send guests an automated message that included a link to an online form (provided by the PMS) where the guest filled in their expected arrival and departure times. Those times then auto-updated the booking's check in and check out times--and my cleaner could look and prioritize cleanings or come early if a guest was leaving early. Once it was set up it all happened automatically--no need to manually collect and update/track/enter this information.
It would be great to be able to globally set, for example, a 2 or 3 night minimum for specific days like Mon-Thurs. There is a setting for longer minimums if the stay includes a weekend--but for API-integrated channels that only works if the arrival is on the weekend, so you couldn't use that setting to prevent 2-night Thursday-Saturday booking.
For example, if you have a 4-day gap--and you want to allow 2-day bookings to fill any gaps, don't allow that 2-day booking to fall in the middle of the gap (which then creates 1-day gaps on each side).
If you need the same field & same content shared across multiple properties, define is as account level field?
But wouldn't that then mean that the information is applied to ALL properties in one's account? I think the objective is to have custom field contents automatically apply to a group of properties within one's account, but not all of them. Admittedly this becomes a bit tricky... If one had the opportunity to create groups of properties within one's account for custom field purposes, how many groups could one create? And how many groups could a property belong to? Maybe that's not really a problem.
Maybe the request shouldn't be for "Custom Field applying to multiple properties" but rather the addition of a Feature called Property Groups, whereby Groups can be created which properties can be assigned to, and that the Groups can be used in triggers.
In the setup for the Group, there would be a field for Content that would work exactly like a Custom Field, and the contents could be sent to guests or used in the same manner as Custom Fields are now. The OwnerRez user could change the Group Field content once and this would change what the guests or other end recipient sees/experiences from the Custom Field for all of the properties in that Group.
At the same time, perhaps it would be helpful that tags could also be automatically assigned to all members of a group, allowing for more flexibility in what one could do with them.
In the property setup there would be a means for assigning each property to any of the Groups created by the user.
Hi folks! Kind of a nice-to-have feature, but thought I'd ask anyway. Can we have the bookings chart use the same colors that are selected for the calendar? E.g. if I choose green for "propertyA" on the calendar, the line should be filled with green on the bookings chart? It would be helpful when managing several properties and our brains are trained on what colors to look for.
Upvoted - would love this feature!
For all the talk about users owning their own data, I seem to be running into these export limitations an awful lot . . .
I get it that a lot of use cases don't need every field, but it would sure be nice to have a checkbox for, "No, really, I want ALL the fields!"
They really need this and the use of Custom Field Codes.
