Feature Requests

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Hi there Ken and Team 

Any update on this yet ?

Thanks 

Charles 

It would be useful if in the ROOM section where we put in the bed counts in each bedroom, if we could check a box that indicates "this is a bunk bed" instead of adding a number count. 

That sounds confusing so let me clarify the problem.  We recently had to offer a discount to a group because they were expecting 16 beds in a house when really there were 11.  The confusion came into play because  one bunk was Queen over Queen, another was Twin over Queen, both with trundles..... and we indicated 3 queen, 1 twin, 2 trundle, '2 bunk'  because they were bunk beds.  The system pushes that over to Airbnb as though that bedroom had 3 queens, 1 twin, 2 trundles, and an "additional" 2 bunk beds.  We need a way to indicate when beds are 'in a bunk setup' because it's not always twin/twin. 

Alternatively maybe the notation area in those sections should allow for more characters so we can explain weird things like that. :-)  Thank you!

Hello!   It would be helpful if we could add vcard files to templates to give guests the option to "one click" add us to their contacts.

When I tried this, the system said that the vcard is an unrecognized file type.  It would be very helpful to add the .vcf as an accepted input type in templates. 
Please and thanks!!

It would be great if the booking calendar could show the already booked dates as “booked” instead of “blocked” and maybe “selected” as “available”

I get called weekly asking if I can unblock the dates that are already booked by other guests because of the wording.

We Need AFFIRM OR AFTERpay . This will increase direct bookings

I would like a field code to a Generic House Manual so that common things such as taking out the trash can be maintained in one field rather than in every single property.

Something like {PINSTMANGEN} to compliment {PINSTMAN} which would be property specific.

I would also like these field codes to also have an option for a URL so that if the manual is lengthy (20 pages) it doesn't get dumped into one email.

Platt

Here is the template I use for the manual now.

Hi {CFIRST},

We’re so happy you’ve chosen to stay at the {PDISPNAME}! We’re here to help make sure you have a wonderful stay.

Below is the House Manual with valuable information on the home.

The first section or Web Link is for property-specific information just for your home.

The second section is General Information that is common to all Martha's Vineyard Rentals.

Save and share this email so that others can have easy access to this important information.

If you have any comments on the manual let us know via a reply to this email. Your vacation home is constantly being upgraded with new systems and appliances. Sometimes we miss a change. Please don’t hesitate to reach out to us if you have any questions!

Sincerely, 

The Vacation Rental Team

HOUSE MANUAL FOR {PDISPNAME}

{PINSTMAN}

I am surprised that no one thought this was a good idea.

The purpose is to be able to send guests a URL link to the property manual rather than the entire manual in one email.

Why would that not be a good idea to do?

Using these field codes put the whole manual in an email.

HOUSE MANUAL FOR {PDISPNAME}

{PINSTMAN}

[This topic has been closed as a duplicate of another topic (Duplicate Option for Templates, Triggers, Surcharges, etc.)]

[Another topic was closed as a duplicate of this topic (Having a Duplicate Feature for Triggers and Templates)]

[This topic has been closed as a duplicate of another topic (Duplicate Option for Templates, Triggers, Surcharges, etc.)]

[Another topic was closed as a duplicate of this topic (Ability to duplicate a trigger, or save-as another trigger.)]

I feel like I have already requested this before but I can't seem to find it.

I'm not sure why there isn't a duplicate feature for an existing template or trigger as it is tedious to "copy & paste" every line from each of these and recreate conditions especially when you have to do for both channel and email and where you may have multiple conditions, etc.

This seems easy to add and like low hanging fruit.

Can you please add?

Thanks!

Hi Michelle,

Apologies for the confusion!

Bri is correct that you can set multiple filter criteria for a single search. The system will work that way, however, the important factor is that these are AND criteria... meaning that all of them would have to be met. 

Your example of a partially paid balance and failed Security Deposit in one search would not provide results of all bookings that fit either criteria, it will only show bookings that fit both criteria.

If a booking is fully paid but fails Security Deposit, it would not show in those results.
If a booking is partially paid but collects a Security Deposit successfully, it would not show because it is not meeting all search criteria.

There is not an option of OR criteria searches at this time, that would require separate searches for each criteria as was mentioned in the support ticket.

I hope this clears some things up!

There is no ability to add tags to Contacts in mobile view. This has to be an oversight. Please fix this!

Please provide a general timeline of this feature. Is it planned this year?

I would like this feature also

I recently removed my cleaning fee to simplify the detailed charges the guest sees and potentially improve w/ the algorithm. While I can generally absorb the cleaning cost, it becomes challenging for 1- or 2-night bookings. Following a suggestion from this forum, I added a "Management Fee" as a surcharge in OwnerRez. I set it at $175 to cover my cleaner's cost. This fee is a fixed charge that guests don’t see; it’s hidden in the rate. For example, if my nightly rate is $100, a 1-night rental totals $275, and a 2-night rental totals $375. Slightly different than what you're referencing but might be worth looking into.

Is there any way possible to let guest book directly from the results when they do a general availability search? See my screenshot below = when we do just a general date search it responds with all the properties and their rate ranges that are available....BUT there is no booking option from that. A guest still has to go into EACH individual property page to look at it, then RE-REQUEST again if they want to book that unit.
That's very laborious and super old-school. I would think your system would be more advanced than that. Pretty much every hotel and small property website I go to, when you put in your dates/guests/etc and it returns the list of available rooms.....you can actually SELECT AND BOOK directly from that page the one you want. NOT have to be directed to that room page, where you then AGAIN have to fill out everything and go through the process to book it. This is an extra step, if people are just searching availability across the whole property, that might eliminate them booking. ???

We have added some pictures that include text because it really helps with common questions, and some people don't read descriptions but will read short text in the photos.

We have two sets of photos with text.  The first is a floor plan.  The second is a group of photos going over amenities in rooms.  I know this is included in the description, but we have found some guests just don't like reading that much text and consume the information best this way.

However, the text photos violate VRBO's terms of service.  However, they are permissible on Airbnb.

So the suggestion is to limit certain photos to not transfer over to every platform.  I could limit these text photos to just Airbnb and the website.

Hi Wesley - It's in active development. Two pinned posts at the top of this feature request topic share the latest and a sneak peak. We hope to get it into testing very soon.

The inbox will not show upcoming messages. However, you can see what is upcoming by looking at the Messages tab of a booking or the Trigger Forecast.

Did this just get dropped?  I would love this.  The post is from 3 years ago.  Any idea when this will roll out of development?

Also, would this inbox allow us to see the automated messages in line as well?  And then the future messages too?

A roadmap of updates would be really nice. However, I understand there's a fine line between being transparent with customers and limiting the knowledge competitors have about future plans.

It seems it has been planned for a really long time. Getting frustrated with OR with empty promises.

I bet it's coming out when the promised v2 PM area comes out and they said it would be by the end of 2024.

I see it is "planned", is there an update or estimated eta for the roll out of this feature?

I am waiting for this feature for long time,but at the moment,wiith expenses import sheet works very well 

This would be incredibly helpful! 

I will jump in with a Me too...

In the chat window I should easily be able to see basic booking info. The property especially, and dates of stay. It takes too many clicks to get to that info and on mobile it's even worse. Please put all the relevant information easily visible in here. I would suggest the Listing name, dates of stay and the guest's phone number.

Thanks.