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I will try this!
Is the receipt that is sent a PDF?
To send a receipt to your guests you can find this by going under "Transactions", locate the payment/s that were processed, click the down arrow to edit, click "open in a new tab", click the "email receipt" tab. However, it would be helpful if the email receipt tab would by directly under charges or transactions as a top header tab.
Hi folks! We have several properties that are all cleaned by the same cleaners. I'd like to be able to set up some triggers and reports to see when I have more than X number of checkouts on the same day, so I can be sure things are lined up to go and possibly pull in additional cleaners if needed.
Ideally we could do this by group/tag as I have 3 properties in one geographic location cleaned by one set of cleaners and 1 property in another location handled by another cleaner.
Triggers would be ideal. It would also be great to run a report grouped by tag to plan in advance.
Turns this month
Group | 8/11/2025 | 8/12/2025 | ...
Lake Properties | 2 | 3 | ...
Mountain Properties | 1 | 0 | ...
Thanks so much!
Well ... That was something that I really hadn't thought about LOL. You are awesome - Thank you!
Marking this one back 'In Development' as we've cleared a couple of hurdles on this effort toward WhatsApp for Business in the OwnerRez unified inbox!
You can also disable the notification for when the lease is archived. In OR dashboard, click on your initials in the top right > Notifications > turn off the lease archived email notification.
Thank you, Alece!
That's a great idea! Then I can just create an email filter to auto delete the original one so I'm not double dipping and getting overwhelmed by adding another email to my ever-growing InBox.
I agree! Lynnbrook offers several features that they've told me can't be activated in my account because OR doesn't allow for it -- the ability to pay homeowners directly is one of them! Another big one is their mobile wallet payment option.
As Lynnbrook is one of OR's preferred partners, it would be significantly beneficial to allow the use of all their features.
Hey Tammie! Just a suggestion: You could create your own message template with all the details you'd want, including the booking check-in date, and set it up to trigger when the rental agreement is signed.
If it would be possible to capture the nightly rates of these owner blocks, when they happen, that would be something additional we’d appreciate. Knowing what the rates are at the time of block off.
I'd love to have the check-in date added to the email that we get when a Rental Agreement has been archived. I'm waiting on some most of the time, and right now, when I get a notice that 1 has been archived, I have to go to the booking and see when they check-in.
If I could see who has paid for "pool heat paid' (tag created) from the ribbon quickly would be wonderful!
I came to request this!
Is there any way to get guests to input body counts (adults/kids) and pet count when sending guests a quote? Using the "send public link" function was suggested but while that does ALLOW a guest to update the counts, it is just an option. We all know guests don't read so I have little faith a guest is going to click on "change" and update the counts. Is there any way to require them to confirm people/pets during the booking process? If I send them a quote they don't even have an option. I hate having to email guests who inquire about a stay and ask them if they are bringing a pet so I can enter the quote correctly. Seems silly considering they are going to be required to input all their other information during booking (address, phone, etc.). Since including a pet adds a fee, I need the guest to include their pet in the process.
Thanks,
Tim
booking.com wants the square feet (or meters) of the home/apartment.
I do not see a field for that information. Can you please add it into OwnerRez?
Booking.com says
"We display your room size to guests on your Booking.com property page."
Some guests just can't do this. It is onerous and we should be able to turn it off.
I tried to make a new lease without it and it still wanted it.
Hey Tarki,
Wow! 2020! I'm scanning through some outstanding Feature Requests and realized we never circled back to you here! As I'm sure you're aware (five years later 😭 apologies!), you can control arrival and departure restrictions for specific days directly on the Rate Calendar.
For posterity, support content on this topic can be found here - https://www.ownerrez.com/support/articles/rates-calendar#arrival
Happy to help! I know from personal experience that locating and linking these duplicate / similar requests makes backlog grooming much easier. Good luck.
One more observation. This request actually contains requests for two very different but related capabilities. about 80% of the conversation is about the internal calendar. About 20% is about the customer facing calendar. A couple of people have talked about a desire to make portions of the internal facing notes customer facing.
I would love this feature to be able to make notes on the calander. Such as pool closure between October 10-November 10th for example. Would be super helpful.
It would be nice if there was a way to add personal notes directly onto the OR bookings calendar. For example, "pest control coming to spray", "set up decor for guests coming for bday celebration", etc. These are notes I keep on my iCalendar and have to cross-reference. I use Turno for cleaning services, and I wish there was a way to visually show on OR when a cleaning project is happening. My cleaners do not always clean same day of check-out, and I like to keep track. On Turno, the project can be moved to a different date, but on OR you have to click on the actual booking and read the date listed for cleaning. If there was a way to add a personal note on OR, it would really simplify things so I'm not having to cross-reference and compare 3 different calendars.
Yes I agree! Been wanting this feature for a long time!
This is something I specifically look for every time an update in functionality is released. I keep hoping. I keep voting.
I'd like to be able to remove the request for the guest to upload ID for some guests.
I’ve been telling guests to just upload anything and it will allow them to complete the booking process.
It would be good to remove the request like it’s possible to remove signing the RA and creating a security deposit/hold.
If I remove both those for some guests it's weird to insist they upload ID.
I sent a request to OR yesterday for help to solve this issue. After reading this thread I now realise it is not possible.
I tried many different options using Seasons and the only way I could make it appear as a 'note' was to adjust max nights which I don't want to do.
Please add my voice to others wishing to be able to add notes on the rates calendar.
Yes!!! I'd love this option too.
VRBO has integrated to add this to their 'insurance' options....could this be integrated with Ownerrez as well?
agreed - it's cumbersome to search through multiple threads with the same guest just because some communication was email, some channel, and some SMS. The conversation thread brings it all together letting you choose on the spot which thread to use. I think that until they link each inbox thread to be a complete conversation history with a given guest, it will be difficult.
The new inbox is very un-user-friendly, I hardly use it.
Do not remove the legacy messaging system, I think you call it "compose box" it's much easier to use, and has a clean interface.
Thanks
Fully agree.
Very exciting! Looking forward to checking it out. Thanks, Bri!
Hey Kim,
Thanks for submitting this request!
We actually have a UI overhaul in the works for your property Photos pages that should help you easily identify which photos are tagged and which are not. It's still a work in progress at this time, but I'll share an update here once that work is released in the coming weeks.
