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I think there is ONE rather simple step that could allow much of this to be done in various ways to suit a multitude of uses.
Make the repeat guest counter an available field in both templates AND triggers. The field already exists, it's here:
This would allow TRIGGERS to filter on values over or under a certain value and, in my case, allow email and SMS TEMPLATES to show the counter value. I want my team to know when they get a text message how many prior bookings a guest has had. Ex: LastMinRes: Guest Name (number of prior bookings)
However, this field is the total number of bookings, both prior and future. While I think it is still very helpful to round this out, add
Ideally, these should be part of all reports that include a guest name. Even if optional, a daily or weekly check-in report should likely have this information available.
Any update on this integration? Seems to have fallen through the cracks
Add the ability to copy photos including their captions from one listing to another. Either one at a time, multiple at a time, or all at a time.
Also allow us to mass delete the same image across all listings.
It would be nice to have a feature that will automatically resend a system message if the first one wasn't read (open). Many times guests contact us looking for documents and I have to go back to the messages and manually resend since the first one wasn't opened.
Add the ability to create a URL for each booking that a guest can use to trigger a booking cancellation in accordance with the cancellation policy. We can use the URL to add a button to a website or a link in email.
This way the guest can automatically cancel without staff spending labor hours dealing with it.
Hi
It seems that when the guest was moved from booking.com to a direct booking with us, a new code was generated for that stay. Since it's the same guest staying in the same unit, is there a way to prevent this from happening?
I think it would be a good idea to implement a feature to avoid situations like this, where two codes are generated for the same guest, as it could cause confusion regarding which code they should use.
Thanks!
Not that I have seen yet... We need it for things like people parking in the wrong space, notifications for power or water being turned off for maintenance, things like that... I have not seen anything short of what has been described by Ken.
So is this option available? I don't see one yet.
It's been six months since this response. Any update on integrations?
BnBTally is the best accounting implementation for AirBnB (and VRBO if you are not on a PMS) that I have found. It becomes a little more complicated when you have a merchant account and are processing your own CC.
Since the deposit feature didn’t exist until now I setup my system to process similar to BnBTally syncing with Stripe and my Bank Feed. It’s not perfect as OR doesn’t open up the financial data in their API. I can try to put together a post of how I do it in the next few weeks. Would love to get better support from OR for improved accounting.
Hey Ocean Zen,
I've read your post, and I agree with you for the most part. I say "most" because there are some things that I don't understand, most likely because I don't have the accounting knowledge to parse those parts out. If you don't mind, could you please clarify some of these things for me?
...In the current implementation it is considered paid because the customer has paid it and when it is deposited in your bank by AirBnB it will be processed as a deposit by OR.
If GAAP accounting processes were followed those funds should be put in an “undeposited funds” asset account that would represent all the funds that AirBnB is holding on your behalf
Am i wrong in saying this is actually how it currently works? On my (granted, pretty simple setup) the invoice payment uses "undeposited funds" and the date on the payment is day or two (maybe) before the date when the funds hit my banking account. during normal year, not a big deal. if is going to cross to next year (i run my business on cash basis) than i will have a problem, but i do check for that manually.
"... those funds should be put in an "undeposited funds" asset account that would represent all the funds AirBnb is holding on your behalf"...i believe that is how it works right now. for me, "undeposited funds" hold all the funds for all the OTA's are holding on my behalf
It doesn’t help that QB doesn’t support more than on Undeposited Funds type account so one has to create other types of accounts as Undeposited Funds and if so can’t use the Deposit feature of Quickbooks.
This one went over my head...more than one "Undeposited Funds" type account? is that even something that QBO supports? not sure what is the use case here assuming i even understood correctly what you said
I have requested several times that we setup a committee of users that have expertise in accounting and finance so we can create a solid roadmap for the QB integration.
Yup, i do recall that time and i completely agree with you. Not sure what is OR doing about this. I do see improvements to QBO integration, but, with all dues respect, the way those improvements work do seems to point to a lack of accounting expertise as you have pointed out many times.
The new deposits feature has been rolled out which is great to see effort but unfortunately it seems to have lack of forethought and planning from an Accounting perspective - not sure who is providing the guidance to product development but I believe that the implementation could be better. Especially for advanced users that have multiple currencies and multiple payment methods. Maybe OR core customer is the Mom and Pop so it doesn’t matter
Agree on the first part. I'm one of those "Mom and Pop" and the new deposits feature is not working for me. I'm not even sure what exactly is the use case OR thought about when they implemented this. The rest of your points here, not sure i'm parsing. i understand the words, i'm just not sure what are you referring to. (the multiple currencies and multiple payment methods part)
For me, the biggest pain point is that i need to manually match the invoice payments to banking transaction so i can add the missing expenses and run validations (check the invoice and payment dates to make sure they do not cross into next year or the other way around, adding CC charges, or AirBNB charge..so on). i was hoping the new deposit feature will help me here, but the OR gods decided (why???) to not allow me to use COGS for expenses in deposits. seriously...
Alin
Ocean Zen, thank you for responding. I do need to follow GAAP. How would I turn off the Automatic Airbnb Payments? I can't show that I have " received money," even though I may not get the money for a year.
I used to use BNBTally, and I did not have any of these problems. Do you have a step-by-step guide for the proper workflow between Ownerez invoices and deposits and QuickBooks? I want to make sure that my Undeposited funds/ Clearing Asset account reflects the proper balance.
Hi! How do we go about putting our name in the hat for the private beta on this?
It would be helpful if we could tell guests in the Sports and Adventure section of the location tab that there are ATV/UTV trails nearby.
Since OR doesn’t follow proper accounting practices that is the way that the software is designed to work. In the current implementation it is considered paid because the customer has paid it and when it is deposited in your bank by AirBnB it will be processed as a deposit by OR.
If GAAP accounting processes were followed those funds should be put in an “undeposited funds” asset account that would represent all the funds that AirBnB is holding on your behalf. It doesn’t help that QB doesn’t support more than on Undeposited Funds type account so one has to create other types of accounts as Undeposited Funds and if so can’t use the Deposit feature of Quickbooks.
I have requested several times that we setup a committee of users that have expertise in accounting and finance so we can create a solid roadmap for the QB integration.
The new deposits feature has been rolled out which is great to see effort but unfortunately it seems to have lack of forethought and planning from an Accounting perspective - not sure who is providing the guidance to product development but I believe that the implementation could be better. Especially for advanced users that have multiple currencies and multiple payment methods. Maybe OR core customer is the Mom and Pop so it doesn’t matter
Having said that, to do proper GAAP accounting is not a straightforward thing and there has to be a balance between practicality, QB capabilities, and Accounting accuracy and that is the reason that these trade offs should include input from a working group.
Hi Paul,
I'm new to the Quickbooks Ownerez integration, and I have some questions.
I have turned the Airbnb transaction sync on, but I'm API integrated with Airbnb. In Ownerez, my future Airbnb bookings are shown as paid. It looks like it shows the date that Airbnb collected the payment. Also, in my Quickbooks, the invoices show as paid ( when the quest submitted the payment, " I'm assuming) even though I'm not getting the money until the customer checks in. I'm doing something wrong. Please help
Many owners are bombarded by spam emails that must originate from some entities scraping OR hosted sites.
Maybe have an option of a "contact us" form with Captcha that hides email but forwards email to an email designated by hows and host can decide whether to respond.
something like this
Changing our settings for minimum and maximum length of stays by booking channel would be extraordinarily helpful. For example, on Booking.com, they have no ability to customize what length of stay taxes are collected on, so if a guest stays for 30 days, in our states of business, we should not collect tax on this stay, but Booking.com will collect tax. They are unable to solve this on their end, and being able to set a maximum length of stay of 29 for this channel specifically would help us solve this problem.
Is this feature going to be available this year? Year end Owner statements are a must have for PMs.
Thank you for removing deposits PM lock, awesome job.
To me personally, this feature (deposits) is still not usable because i cannot select COGS accounts for expenses. I do recall somebody else mentioning this in this thread. Are there any reasons why COGS accounts do not appear in the expense account list?
Please add the Cleaning fee to the information in the Calculated Info sections of the General info page. You already have Guest # and Nightly Rate with overrides for them which is helpful. It would be nice to have a quick way to see the cleaning amount and change it if necessary.
I have 2 requests that I could see being beneficial for those of that use the blog feature of Hosted Websites.
Thanks for checking these out for improvements in the blog portion of Hosted Websites.
How did you set up your trigger? I don't see any way to base a trigger around the "problem guest" flag, name or any other piece of data. Thanks
**EDIT: Never mind! I found it.
When you look at the ribbon view, they are a different color. In the month view, you have only the option of having them with a pattern or solid. In the year view, bookings and blocks are indistinguishable. I agree with the OP that it would be nice to have the color code work for all views, not just the ribbon view.
Right now, AirBnB Alteration Requests do not flow into OwnerRez or get passed along to us in OwnerRez. This isn't a problem if you have just one AirBnB account you are managing, but it is serious problem when you are managing on behalf of multiple AirBnB accounts and are not notified of change requests by guests, such as requests to change dates, add/remove guests, or resolution center requests, or support ticket messages too. We have temporarily solved this by creating forward-only email addresses at our domain and changing every client's AirBnB account to those forward-only emails, but this is not going to be a viable solution for most hosts. It would be most helpful if OwnerRez could pass through Change Reservation requests onto us.
I would love to add our company logo to the Renter Agreement signature pages. Guests often express feeling uncomfortable being sent to a third party website to provide this and their security deposit information, and the additional branding options would help reassure them.
thank you. doing my research now.
Sometimes there are some situations that we need to alert site visitors about (such as major road closure or weather event in the property's area). It would be good is there was a setting for splash/banner/announcement bar across the website option.
Orez is not listening and I'm ready to move. What other PMS systems are recommended that have this functionality?
I'm pretty sure most all other PMS systems have this from my previous use and my shopping around prior to selecting OR. I currently have to use a 2nd PMS (Hospitable) on top of OR in order to do this, so I know they do it. Guesty, Hostaway, etc. had this capability.
