Feature Requests

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This really doesn't help when none of this shows in the calendar we are viewing when we are creating quotes!!!!!

I need to see this stuff when I'm preparing quotes for guests. I also need to see availability for ALL of my properties, and to be able to prepare multiple quotes for multiple properties in response to a single inquiry.

While we're on the subject...

Could we please have the facility to add multi-day holidays, or seasons, to the calendar instead of individual days? I'm currently adding two different two week seasons to each of the next two years, and it is really tedious to enter 14 individual days for each of them.

And please duplicate holidays so that they can be easily edited for subsequent years?

Thanks!

It is in the roadmap for later this year.

Several different ideas are in this one Feature Request. But I wanted to point out you can create custom Holidays if you want them to be guest-facing (when on your Hosted website or on OR Widgets on your external site). For example, I created a custom holiday with 2 occurrences (back to back - 2 days) as being NCAA Tourney days. You can apply the holidays to all or specific properties. Here's what that looks like on the mult-calendar widget:

They show in-app on the Month or Ribbon views:

Hello all - while there is not a native Files area under Property, you can create custom field types for Property (and choose File as the format) and then upload documents under Custom Fields for each property. You can create as many as you need and title them as you see fit. Read more about custom fields here.

No movement as of yet. We're working on things we have access to: Vrbo Reviews and having surcharges go by category. Those are the next Vrbo things up on the roadmap.

I think there may be some misunderstanding here.  The Airbnb host fee is indeed included in the Booking information, on the Transactions tab, assuming you are using either Channel Bridge or our Airbnb API connection to bring the data in.

However, it is true that, at present, the host fees are not transmitted into QuickBooks.

PLEASE PLEASE see if you can have the AirBnB host fee as a separate line item that will sync with Quickbooks Online. 

Like the above poster, I have to go into every single invoice on Quickbooks and add the host fee as it shows a guest balance on each invoice for the amount of the host fee. 

Thank you! 

This is a great idea, Alece! It really deserves more votes!

We are currently working through redesigning and modernizing all of the guest/booking forms. The first two completed were Guest Reviews and Travel Insurance (i.e. when using {BUTRAV} purchase link).

Once that is complete, our plan is to bundle them up into a portal that guests can use. What that fully looks like is TBD but similar to what was described here in this feature request. No ETA on the portal but the prerequisite is in active development.

In Airbnb I can set a pre-booking message for each property that the guest has to agree to before booking. Typically I put to contact us before booking if they are bringing pets and another note about letting us know if they want a pool heated. In OZ I only see the pre booking message under the Airbnb API and not per property.

Is there a way to set up pre booking message per property in OZ?

It would be significantly clearer to all guests if you would rephrase the third sentence to give this power to the business.

For example:
"The security deposit for this booking is due by Aug 21, 2024. If it is not received by then, your booking may be canceled. It is your responsibility to make sure that we have received security deposit by the due date which includes any time that it takes for the check to clear with our bank. Please contact (business name) if you think your security deposit may not arrive in time."

Thanks for the catches on the misspellings and grammar in that 4th sentence! We are releasing an update tomorrow to fix. We left the sentence you bolded in there for now as others back in the day had requested such language.

The right to cancel is still there though due to the first, second, and fourth sentences. If a guest contacts you regarding this, you have the right to believe them or not that the "check is in the mail." You may still cancel or you could ask them to supply a credit/debit card for the security deposit (whether a hold or refundable one), sending them a request link to schedule one via such methods under the booking's transactions.

As I mentioned in another post to your question, the guest/booking forms redesign is ongoing, and we're working through the rest of them this year as quickly as possible. We'll keep user customization of this section in mind as we go forward.

Cell phone is now the required number field. The other number fields are not required.

Thanks for the feedback. We are working our way through the Guest Forms, redesigning each one. The first two completed were Guest Reviews and Travel Insurance (i.e. when using {BUTRAV} purchase link).

When we get to the Guest Contact info (i.e., point-of-contact) form, we'll keep this in mind. We may finish the full redesign of all booking forms first and then come back and work on allowing users to customize certain things.

So how would you print a customer a professional-looking receipt when asked, either for a transaction or all payments? Emailing is many times not applicable. I’ve found two ways and they don’t produce a professional receipt. Printing from a transaction payment is gives an incredibly basic page, lacking any logo or company information. Printing from an email includes the email to/from/subject header. 

Why is this so complicated to create? I’m basically asking for an email template, minus the email to/from/subject lines, that uses codes to populate the information. 

Thanks for the nudge. This is our 2-year-long project(!) and it kept growing in scope, which is unlike anything we normally do. It was hard to find a cutting-off point to release with, so we kept allowing the scope creep to help get it right. Well, that time is nearing (the get-it-right part).

We hope to get it out early this year in an opt-in Beta (fingers-crossed). It won't help with 2023 tax/year-end reporting but we'll be working to have it be helpful for the 2024 reporting needs (no matter what month this year we get it released) for those that upgrade their PM module (which will be opt-in to start).

We really appreciate everyone's understanding and patience.

We'll update here as we can!

Thanks for the suggestion. We'll see how much interest there is via votes.

The OwnerRez system has long just emailed guests their Payment Received System Messages (which keeps the process fully automated for users), including a user's theming if they have it set up (w/ logos and/or contact info) whether in the header and/or footer. If you click the Send Email button, it will not show the Theming included. It gets added upon sending of the Email.

Users can also customize the System Message overriding it with a Custom Template to include additional info as needed - which looks like you've done quite a bit with the System Messages.

You can look in your Communication History under Tools menu to see all the Payment Received emails that were sent to guests and you'll notice all your Theming info is included (which looks to just be in the Footer).

Just checking when can we expect this feature available?

Development is almost complete, and then it will be on to Testing. We're aiming to get it out in Q1. Fingers-crossed!

We're doing a lot of work around Messaging this year (which will include some SMS updates), so more to come and we'll update here as we can.

WhatsApp is still down the road a bit, but something we're planning toward.

We have this on our Roadmap for this year! Stay tuned to our Changelog and Blog to see when it comes out.

There is a bit of a hole in our Triggers where you can only do Scheduled Time triggers as days-based. We're doing a lot of work around Messaging this year, so those things are up first but we'll keep this in mind to look at supporting hours and/or minutes-based Triggers in the future.

A notation showing the "2024 Men's Final Four Basketball tournament" could help explain to travelers who are asking why rates seem high for this particular weekend, if the event shows on the calendar it would help close the sale, no?

This request is specifically for hosts-only, to be able to indicate internal notes only. You're talking about a public-facing calendar, which is completely different. 

Unable to provide an ETA of any kind, but it is on our list to work on more this year. Read-Only was added last year and we have plans to add more tiered permissions as soon as we can. Happy New Year!

We really need this!  Team Access permissions would let us provide granular access where needed (e.g. Messaging is important in my case) rather than full admin access to everything, or ReadOnly access to everything.  This would be very helpful.

Read-Only is an available option for Team Access: Staff users.

We do have a Daily Checkin Report:

https://app.ownerrez.com/reports/bookingstayday

That shows arrivals and departures.

As far as outstanding payments and unsigned RAs, we do not have a specific report for that, but, you can certainly get a list of them.  Go to the main Bookings display, List view, and use Filters accordingly - you can specifically filter based on RA being signed or unsigned, payment status being paid in full, partially paid, etc., and many other similarly relevant booking parameters.

I could really use a dashboard that shows upcoming arrivals, departures, Renter's Agreements that weren't signed yet, outstanding payment requests, etc. Reports are a bit cumbersome for at-a-glance. And I haven't found a report that will show me outstanding payment requests and Renter Agreement's not signed. 

This brings up a good point. It would be ideal if calendar notations could be marked so that they are public (anyone can see them) or private (only we do).

We also need to attach a pdf. We have guests who do not have the internet and cannot open the link. 

A notation showing the "2024 Men's Final Four Basketball tournament" could help explain to travelers who are asking why rates seem high for this particular weekend, if the event shows on the calendar it would help close the sale, no?

Just as a follow-up to anyone reading this... We integrate with a number of third party device platforms that DO already support Yale Wifi and other Yale locks . RemoteLock and Jervis for instance.  Just wanted to mention this in case others came by and though there was no support for Yale.  There is support for them, just not with the OR direct-powered locks feature.

It would be nice to be able to enter custom text for blocked-off dates that would display on the calendar widget, so instead of visitors to the website seeing these dates as "Booked" or "Unavailable," we could enter unique custom text for each Blocked-Off calendar entry, such as, "Please call for availability," "Available for extended stay - call for details," or other things to that effect.

We often block off dates on our calendar to keep units available during our slow season for potential long-term stays. Currently, these blocked off dates appear on the calendar widget labeled as "Booked," just like our unavailable, booked cottages.

There may be other solutions, such as changing the minimum stay in various seasons, but I think this approach would be more flexible, and would prevent missed opportunities by communicating important information to potential guests simply and directly on the availability calendar.

Well... I gave it a good shot. At least I have a workable solution for my situation going forward. I wish you lots of luck with yours and hopefully a new feature will come out to provide what you need.

You've got my vote! :)