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Please add this request! It takes too much time to sort through all the gray message to find which ones say will be sent. Definitely a yellow or amber color would make a ton of sense in your traffic light them of color coding.
I agree! This would be a great feature. I struggle with this too.
Would love to be able to retarget my gusts in a year after they stay. I think it would add great value. However, there is no guarantee that the past guest would rebook. So, I don't want to spend money on mail chimp or anything else like that.
Since they have stayed with us, aren't they automatically opting in to us emailing them again? What if we put something in our rental agreement that says you agree to receive marketing in the future. Would that suffice?
I'm not sure why a trigger is limited to no more than 30 days after check-out. I'd really like to send my guests some follow-up messages later than that, inviting them back and giving them a special offer. Can you not let us create further-out triggers?
I too would love to retarget past guests. If I have a guest that is celebrating an anniversary, I would like to send them something in about 10 months asking them if it's time to get away again for another anniversary celebration. Or just send them a happy anniversary email a year after they stay.
If you find the registered mark on a symbol copier site and copy it, you can paste it into the description.
Here's an example -- you should be able to select this, copy, and then paste into the description:
®
Note that many listing sites strip out symbols, so it may not go through to the listing site, depending on how they handle symbols.
One other thing you can do is use parens to form the circle, like (r) -- that's not a separate symbol so should go through everywhere.
Trademarks are suppose to be in all business advetisements where the initial company name appears.
The trademark symbol can’t be placed in the description on Ownerrez
We need to be able to copy and paste the R surrounded in a circle trademark symbol.
The engineer at Ownerrez said it is not possible at this time.
Thank you!
INBOX - In the short time I have used SMS and the INBOX I have had the need to find a message and if the ability to search for a string would be great..
It handles single-lock properties just fine — it’s only when there are multiple locks at a property (front/back doors) where it gets clunky. I’m assuming yours that you’re referring to is a property with only one lock?
I would look at your settings. I have Schlage and it sends the door code, but doesn't include the lock name. Mine looks just like your second message.
Shawn, I think this suggestion merits some re-evaluation. There seems to be 2 common issues with SMS. 1) Sending an SMS to a non-valid number which hopefully then generates a bounce, and 2) An inbound message from a guest or other user TO the registered 10-Digit Number of an OR account (the 10DLC / Long Code).
Under #1, which is what this user suggested occurs - then OR be able to send an EMAIL message in only 1 time when a bounce occurs. Under this situation, an infinite look is not possible. This ideally would be put in place whereas an "alternate trigger" when a bounce occurs. For example, Send Door Code via SMS, If Fails, then Send Door Code via Email.
Under #2, it would be very helpful, if a third part (guest or other) send an SMS to a registered OR user account (10DLC / Long Code) an auto-reply message be sent back as an option - so the guest could be reminded hot to get support (rather than sending unreliable messages to the OR user account via the Long Code.
I won’t name any other PMS or software because Owner Rez support seems to remove my posts if they mention anything else by name and I don’t want this thread to get taken down. But basically every other PMS I am aware of has this functionality. It’s absolutely vital. I changed from one to Owner Rez and shopped around a lot of platforms. This is such a basic feature I didn’t even think to look if OR had it. I was flabbergasted when I went to make my final changes from one PMS to OR with regards to messaging and I couldn’t. So now I have been stuck for 6 months paying for 2 PMS because I can’t just leave behind my staffs access to messaging and I refuse to give them access to everything in the business.
This has been in plan stage for 3 years. Why wasn't it prioritized in the release announced today.
Asking again for some kind of update. This is an essential function. It is not realistic to give virtual assistants or guest support specialists access to my entire business software. They need access to only the inbox/conversation features. I can't go much longer without this feature. I am still running another PMS side by side with OwnerRez strictly because I have to give my staff access to messaging.
@Edward: which other PMS you're currently using that give your staff access to messaging?
We need more flexibility on portal user access. Our cleaners need to know how many guests we have on each reservation which gives our cleaners info on number of linens used etc etc Also the cleaners need access to guest communication. It is because often times guests will verbalize potential problems (example: mold in the shower) which cleaner can automatically identify by reading the messages. Guests oftentime let us know that they are going to depart earlier which also gives our cleaning crew flexibility on when they can start cleaning.
So I'd say it is important to add flexibility to your portal/staff access areas. As of right now I see that portal access does not give enough information to the cleaners and staff access gives WAY too much. It would be nice to have more flexibility here.
Hey Ken,
Thank you for work around. As such lets please accept the fact that it is a "work around" and it has its limitations. Using OR a hosts can certainly create a trigger and send this info to cleaners via email or messenger. However, it makes cleaners to hop between the software and email/messenger and it complicates things for them and for us hosts. Who worked as a STR cleaner would know how hectic things can get so we need ONE place for all the vital information for the cleaners. Moreover, the cleaners need also access to guest communication. It is because often times guests will verbalize potential problems (example: mold in the shower) which cleaner can automatically identify by reading the messages. Guests oftentime let us know that they are going to depart earlier which also gives our cleaning crew flexibility on when they can start cleaning.
So I'd say it is important to add flexibility to your portal/staff access areas. As of right now I see that portal access does not give enough information to the cleaners and staff access gives WAY too much. It would be nice to have more flexibility here.
Hospitable allows me to send an invite link to the owner of the Airbnb listing to API connect to my Hospitable account. This allows me to be a co-host of the listing, connect their listing to my Hospitable, and deploy every feature Hospitable has.
Having this feature on OwnerRez would be a game changer for my Airbnb Co-Hosting business.
100% agree Robert. I simply don't understand why this isn't a working function in OR.
It is impossible to look for one word that is wrong in the Templates. You have to go into each Template.
Come on people, Vote for this feature !!!!
Please allow us to search all of our Templates and Messages
Also
Showing should be sticky or default to 100. I constantly have to reset this to Showing 100 when I am looking for templates.
Our lists of these options are based on what is offered by the major listing channels. It wouldn't do much good for us to add a new one that isn't used anywhere else.
Of course it would. Independent operation at the highest level should always be the goal... not following the listing sites around like a good puppy dog who doesn't know any better.
Not all of us get the majority of bookings through listing sites. Our own sites and management systems come first. And if 'Listing Site Independence' is the goal (and it should be if anyone wants a profitable business) what the OTAs do should be secondary to providing the best experience and customer service directly to our guests.
If our PMS is doing its job, the needs of OTA listings and inquiries will be fully covered within the PMS's own scope. But the scope of the PMS should never be limited by what the OTA's do.
One can lead, or one can follow. Think bigger.
Absolutely this is highly needed in OwnerRez.
But in addition to the search function, it should be part of the Quoting system in general. ie When a guest makes an inquiry, all available properties should have a quote created for them, and the host has the option which of those quotes to include in an email response. In addition, it should be EASY to duplicate quotes, make minor adjustments to them, and include them as well.
This is even more important as sites now begin to include a 'I'm Flexible' function in their inquiry, where guests can ask for a range of possible dates. Any good quoting system will allow the host to offer alternative options to the guest, to eliminate gaps in the booking calendar, suggest other properties, and provide good, helpful service.
Guests don't always know what they want, and often are looking for options. A good quoting system makes it easy to provide them with choices, and helps to sell our product by providing different options and price points, such as the regular rate, the premium package for the same dates, the honeymoon package, etc.
Quoting on OwnerRez (which is a good management system) really needs to get out of the stone age. (Sorry, but a fair comment.)
This would be extremely helpful to have!
How can I change a booking's status from Confirmed to Completed? I would also want to hide or move completed bookings so that my dashboard shows only current or future bookings.
I'm asking for the name to be different from the name that is put in communications.
for example owner Brad Greidanus
but I want it to show Brad & Meghan when I send emails - owner statements
I have a very hard time getting the numbers go into an Quickbooks invoice. The taxes don't ever match.
I agree also. It is very hard to get the numbers from Airbnb to match quickbooks.
+1
we want team levels per assigned property!
we love OwnerRez but we all want these features and fast!
100% agree. At least provide 1) status update of general timeline for this functionality and 2) what are some recommended options that others are doing to work around this lack of functionality? Much appreciated as we love OwnerRez!
+1!!!
Asking again for some kind of update. This is an essential function. It is not realistic to give virtual assistants or guest support specialists access to my entire business software. They need access to only the inbox/conversation features. I can't go much longer without this feature. I am still running another PMS side by side with OwnerRez strictly because I have to give my staff access to messaging.
