Feature Requests

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The filter forms are very long.

It would save a lot of time also to have the Cancel and Apply buttons at the top of the form

Looking at moving to Breezeway from OpertoTeams and  still they only pull the booking notes.  This is why I NEED NEED the ability to add a field to the booking notes in OwnerRez.  

This way Breezeway will get the dog name allowing me to use technology to be personal. We write personal notes to the guest and a separate one to their DOG I've setup a custom field in OwnerRez Dog Name (BXDOGNAME)

I would be happy if this was just a tool that we could use in OR dashboard, not a widget.  We do a lot of price steering and sometimes send traffic away from direct booking and into VRBO or AirBNB depending on how our search ranking is working.   Having the rate channel tester display all channels and diret at the same time is a no brainer.  Right now it is three tabs on a 38 inch monitor.   We need a way that we can verify our steering strategy.  The VRBO Rate Tester should also include the VRBO service fee which is missing in some cases from the Channel Rate Tester.

Currently in order to send a Quote to a guest trying to potentially direct book, the user must select one property at a time in order to send separate quotes.  A multi select tool would be beneficial in order to send multiple quotes for the potential guest in a streamlined fashion.

Currently, I do not see any options to pull detailed or summary reports on guest demographics -- such as the state in which they reside.   I'd love to see this type of report in order to aide with advertising/marketing within those markets, if so desired.

I desperately need this tool. As an owner of seasonal and large properties, my guests coordinate far in advance as groups to book. I cannot rebook in short time window that VRBO would call "moderate." But I can work with the moderate and flexible windows in slow seasons. This flexibility is imperative as VRBO limits my views for searches by arbitrary cancel periods and I need more flexibility in slow season.

It would be great if we had a feature to automatically accept changes to the guest count. We are frequently asked to change the reservation through Airbnb and it would be nice if this could be handled automatically especially when there is no charge to do so..

Thanks!

-J

PLEASE add this feature. Tracking owners, their cleanings, and invoicing correctly for such is a nightmare sometimes. 

"Hello!

Owner booking work has already been tasked out internally. All we're waiting on now is to be able to slide this into development as soon as some space opens up on our boards. We've got a lot of irons in the fire!

Thanks for your patience here. We'll change the status of this request once it goes into active development, which shouldn't be much longer now!"

Can you hire some more devs? this was a response from March. 

We have hired new developers very recently, and while it takes time to get them up to speed on our platform, we're excited about the additional capacity.

Owner bookings is currently planned for this quarter, though timelines can shift as priorities evolve. I'm optimistic about our progress but want to set realistic expectations. There is no ETA I can provide at this time.

Today I was on a long drive, and thinking about the functionality we desire to have around soliciting Guest language preference.  Given that I have set up tags in Ownerrez for "French" and "English", (though other languages may be added): I was wondering if we could have you (Ownerrez) set up a widget that would allow us to solicit input from Guests on tags like this.  In our case, as early as possible in the booking process I would like to solicit Guest selection of language preference through an auto-sent email such as those used for the Renter's Agreement and Point of Contact information solicitation.  In that email, or one related, I would want to use such a widget/URL to get Guest input on preferred language which would set the appropriate Tag, in this case the Language Tag.

Hope my idea is not to much off the edge!

Kees

"Hello!

Owner booking work has already been tasked out internally. All we're waiting on now is to be able to slide this into development as soon as some space opens up on our boards. We've got a lot of irons in the fire!

Thanks for your patience here. We'll change the status of this request once it goes into active development, which shouldn't be much longer now!"

Can you hire some more devs? this was a response from March. 

More option for staff access in general. Its almost all or nothing with a couple options in between. Staff access should be much more customizable. 

I agree, currently we use excel and its tedious.

Message template...the above is the html for the body of the template... click on the <> in the editor to paste it in 

We do this-not sure if that is what you mean - 

 <p style="text-align: center;"><img src="{MYLOGOIMGURL}" alt="" /></p>
<table style="width: 100%; border-collapse: collapse; border-style: hidden;" border="0" cellpadding="5">
<tbody>
<tr>
<td style="width: 50%;">
<pre><span style="font-size: 11pt;"><strong><span style="font-family: arial, helvetica, sans-serif;">{MYCO} @ {PXHOTELID}</span></strong></span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">{MYEMAIL}</span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">{MYPHONE}</span><br />--------<br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">355 SW Highway 101</span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Depoe Bay, OR 97341</span></pre>
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<td style="width: 50.3734%; text-align: right;">
<pre><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>INVOICE/STATEMENT</strong></span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">For Booking: {BID}</span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 8pt;">Printed: {ZCURDATDAY}, {ZCURDAT}</span></pre>
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<p>&nbsp;</p>
<table style="height: 18px; width: 100%; border-collapse: collapse; border-style: solid; border-color: #000000;" border="1">
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp; <strong><span style="color: #999999;">Guest Information:</span></strong></span></p>
<pre style="padding-left: 30px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 11pt;"><span style="color: #333333;"><strong>{CFULL}</strong><br /></span><span style="color: #999999;"><span style="color: #333333;">{CADDRPRIMEM}</span><br /><span style="color: #333333;">{CPHONEPR}</span><br /></span><span style="color: #999999;"><span style="color: #333333;">{CEMAILPRIME}</span></span></span><strong><span style="color: #999999;"><br /></span></strong></span></pre>
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp; <strong><span style="color: #999999;">Booking Information:</span></strong></span></p>
<p style="padding-left: 30px;"><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif;"><strong>{BNNGHTS} Night Stay</strong></span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 11pt;">Booking Made:&nbsp;{BCRE}</span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 11pt;">Arrival Date:&nbsp;{BARR}</span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 11pt;">Departure Date:&nbsp;{BDEP}</span></p>
<p style="padding-left: 30px;">&nbsp;</p>
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<p>&nbsp;</p>
<table style="width: 100%; border-collapse: collapse; border-style: hidden; float: left;" border="0" cellpadding="5">
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<td style="width: 35.0315%;" valign="top">
<p><strong><span style="font-family: arial, helvetica, sans-serif;">{PDISPNAME}</span></strong></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><img src="{PIMGURL}" alt="" /></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;">{PADDRM}</span></p>
</td>
<td style="width: 64.9685%;" valign="top">
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span style="color: #999999;">Charges:</span></strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">{BCTAB}</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span style="color: #999999;">Payments:</span></strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">{PAYCOL}&nbsp; &nbsp;{PAYTYPE} -&nbsp;{PAYCCNUM}&nbsp; &nbsp; &nbsp;{PAYAMT}</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">{BBACT}</span></p>
<p style="text-align: right;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: #999999;"><strong>Total Charges:</strong></span>&nbsp;&nbsp;<span style="font-size: 11pt;"><strong>{BTAMT}</strong></span></span></p>
<p style="text-align: right;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: #999999;"><strong>Amount Paid:</strong></span>&nbsp;<span style="font-size: 11pt;"><strong>&nbsp;{BTPAY}</strong></span></span></p>
<p style="text-align: right;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: #999999;"><strong>Balance Due:</strong></span>&nbsp;&nbsp;<span style="font-size: 11pt;"><strong>{BTOWE}</strong></span></span></p>
<p>&nbsp;</p>
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<p style="text-align: center;"><span style="font-family: 'arial black', 'avant garde';"><strong>Thank you for staying with us!</strong></span></p>

So exciting, y'all!!

You are very welcome, Nathan, and this is just the tip of the iceberg!

What we are working on will blow you away!  Imagine Rezzy being able to look at your account and tell you specifically, based on your settings, why something is wrong (eg. why a booking has the charges it does). Coming soon!

On this topic - Can anyone share an email template that I can use to generate a "folio" type report for the guest?  I'd love something nicely designed that includes details of the stay, the charges, the payments, etc - all together in a single table or email.

Anyone have something like this they're willing to share?

Hey Tony - Welcome to OwnerRez!

This is a Feature Request and is still garnering votes. No decisions have been made regarding this Feature Request at this time. 

Be sure to share this with other users who may be interested in this so they can also vote for it!

Ok.. I put that in about 3 years ago under this request.

https://www.ownerrez.com/forums/requests/common-photos-linked-to-multiple-listings#68300

Hi Jason - not in this initial release.

This is huge, thanks OR team. I just tested it out. I think a lot of people are going to be happy :)

You can now chat with Rezzy via the OwnerRez Support Center! This went out in today's release. 

If you'd like to jump straight into a chat with Rezzy without searching in Support Center first, you can do that here: https://www.ownerrez.com/support/chat 

The chat preserves conversations for future reference and provides a seamless way to continue conversations started from search results. 

Hey skinorth,

I do believe this would be a very complex feature if we did decide to take it on at some point in the future, but it's a great suggestion. Feel free to write that up as a separate Feature Request and share it with likeminded users!

Do you know if this upgrade will also include the ability to generate generic photo albums that could be applied to multiple listings?  i.e. if you have 20 listings all next to a ski resort and wanted to apply a bunk of photos to every single listing that is at the ski area they could be in a folder labeled "Ski Area" photos?

Development is underway! This will include an option to "hide" photos from specific listing channels should you choose to do so, and OwnerRez Hosted Websites will be included in that list.

Once development is complete, it will move into testing. This may take a few more weeks as the project as a whole is a large undertaking. Rest assured, we are as eager as anyone to get this out soon!

This is the best answer ever!!

The specific challenge we have is to automatically query Guests when new bookings arrive for Guest language preference.  We are in the Province of Quebec where it is a strong legal requirement to serve our Guests in French.  English we handle no problem.  When bookings arrive there seems to be no way to tag each Guest with their language preference.  We need to send out our automatic channel, SMS and email messages in the language preferred by the Guest.

Ownerrez, of course provides us the ability to set up triggers to send auto messages and emails based on Language Tag content.  Thus we can send out French or English messages based on the Language Tag.  The challenge is to populate the Language Tag content automatically and immediately when a booking hits the system.  That is our challenge!

Given that bookings arrive from multiple sources: Airbnb, Vrbo, Booking.com, custom websites, etc., I understand this is a challenge.  But short of polling our Guests individually and populating the Language Tag manually, there must be a way to facilitate this process! I am not asking for 100% effectiveness though that would be beautiful!

We are ourselves searching for effective ways to do this short of an entirely manual process.  What can you do to help?

If possible, it would also be wonderful to put photos on "hide". Maybe they are seasonal, for instance. This way I don't have to add them back in, but can just hide their place... Even better if I can set dates of when to show which photo. That might be blue sky, but why not!

Is there an timeline for when we should be able to pick and choose photos per channel/website? I’ve had to remove several photos from several different properties because they do not conform to VRBO standards ( which they do, but VRBO can’t seem to figure that out). I’d like to be able to push these out still to website and other channels. TIMELINE?