Feature Requests

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Net rent value, is one of the only values you see when you click into a reservation - but there is no way to include this value in the PM statements.

Would be extremely important as this value actually equates the actual payout received from a platform. So it is used to check bank payments as well as to tell owners the "true" total payout received from airbnb or booking.com, after platform fees.

We really need to see more flexibility in these reports. I want the option to exclude taxes and other line items from Owner statements entirely. There is no reason for me to include taxes collected and taxes paid in an owner statement since I as the PM handle all this in my own operations accounts.

The expenses and options also make no sense. 

I have transaction fees set as paid from Ops, so the owner is not paying these fees. However when I run an owner statement these still show up as line item expenses and are still deducted from their total payout. This is completely illogical and defeats the purpose of marking them as paid from ops. What does it matter which option I select if both are going to result in the owner being charged for these expenses?

How do I get the owner payout report to actually reflect only what they need to see?
And calculate items correctly?

Hi Austin!

If you need to unlist your listings at certain times, you'll want to go to the channels and hide/pause those listings until you're ready to list them again. When they're hidden/paused on the channels, they should no longer show up anywhere for the guests to see. For Vrbo, they have a hide option to hide it indefinitely or pause it for a certain amount of time, and then republish it automatically. If you have a set time for when it should be republished, you can use the pause option to have it republished automatically. It appears Airbnb has a similar feature, where you can pause it temporarily to have it unlisted and set it to be republished automatically.

If you have a hosted website, you can remove it by going to Settings > Hosted Websites > click on your site name > click on Change Settings. On the following page, click the drop-down next to Properties, uncheck the listings you need to remove, and save the changes. You can go back to the same spot to re-include them once they're ready to be listed again.

Please reach out to help@ownerrez.com if you have any questions!

Sorry - I'm new. It's open for voting? Where do we go to vote? 

I'd SO love a quick pin / favorite to PM Expenses!

I use 3rd party software that takes up to 10 mins to create a customer and unique links for the customer- I really need an option for a delay sooner than “next day”- ideally can set the minutes, but at least setting hours would be helpful 

Yes, this would be great! This would be especially valuable when moving back and forth between desktop and mobile. For example, I spend a lot of time finding the Channel Integrations menu which on desktop is in a second column vs needing to scroll a lot to get to it on mobile. I would ask that anything we add in this area also be optimized for mobile use. Thanks so much!

Thanks for submitting this request!

It's open for voting, so feel free to share this thread with likeminded users who would also find this useful.

Hi Pam,

What type of Custom Fields are you applying? A Booking type Custom Field, for example, would not be associated to any one property, whereas a Property type Custom Field would be.

[This topic has been merged with another topic (Triggers that can be sent after x number of hours).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Delay Immediate Trigger by 5 mins)]

Hi there,

This request more closely aligns with this request here, which I'd suggest giving an upvote - https://www.ownerrez.com/forums/requests/triggers-that-can-be-sent-after-x-number-of-hours

A delay on an immediate trigger is not the solution. That would defeat the purpose of it being immediate. 😕 But I do understand that in particular situations, there may be some content that has not yet had a chance to populate. Being able to fire a trigger X number of minutes or hours after, as opposed to days, would be the ideal approach. That's something we're certainly interested in accomplishing, but have not yet had room on our roadmap open up so that we can get this into development.

It would be great if there was a way to grant access to only the Daily Checklist while restricting access to other reports. Our property managers would love this.

Thanks for submitting this request, Kristina!

Feel free to share it with likeminded users who would be willing to give it an upvote if they'd also find this useful.

I'll address this with the Support and Documentation teams, Alece. Sorry to have sent you this way. 

What Steve said here was actually news to me as well. We'll see what we can do to improve on these processes moving forward.

I emailed Schlage earlier this week as well. But I wish that had been conveyed when I emailed OR support rather than being instructed to write up a Feature Request for it. 

If Schlage adds the Arrive to their API I am sure we would gladly add support for it.  However, per Schlage's documentation, the Arrive is not currently a supported device in their API.

From Schlage's site:
https://schlage-res.zendesk.com/hc/en-us/articles/38277411142548-What-Smart-Locks-Are-Compatible-With-the-Schlage-Home-App
The Schlage Home App (Schlage’s mobile app ecosystem) supports these locks:



Schlage Arrive (BE459)
Schlage Encode (BE489)
Schlage Encode Plus (BE499)
Schlage Encode Lever (FE789)
Schlage Sense (BE479) (noted as discontinued)
Schlage Residential

Meanwhile, the Schlage Home API v2 (as part of the Allegion Developer Portal) specifically supports Wi-Fi-enabled Schlage locks:
https://developer.allegion.com/en/products/schlage-home/best-practices.html


The Schlage Home API only supports WiFi-enabled devices: Schlage Encode Deadbolt, Encode Plus, and Encode Levers.

I would recommend sending a request to Schlage directly.  The more customers they hear from, perhaps the quicker they will add support:
https://schlage-res.zendesk.com/hc/en-us/requests/new?ticket_form_id=33147315242772

I already have WhatsApp for business. Will I be able to link my existing account? I also have it connected to Conduit but I want to schedule messages for my international guests...

This is still needed! I'd like to have check in details sent 20 minutes after booking is confirmed so my lock codes have time to generate. This is specifically an issue for same-day bookings...

This is typically standard for most large applications, where there are numerous opportunities for change among multiple staff members. Especially when dealing with charging credit cards and receiving money. I'm surprised it's not with such a robust and industry-standard application like OwnerRez. This feature needs to be prioritized higher, given our current environment for scams.

Hey Jenny,

We're always happy to consider new partner integrations! Whether or not WeatherPromise would be interested in integrating with us, however, we can't be sure.

If you have a contact at WeatherPromise to connect with, you can send them the email of our Partnerships & Marketing team so they can write us expressing interest. That email is marketing@ownerrez.com

Hi! If we have a turnover booking where the check in booked same day we would like OR to automatically adjust the check in time for that guest to be a later time (we would choose 1 hour later but the more malleability the better). This setting could also apply if a guest had requested late checkout and someone else booked for check-in that day, we would like the checkin time for the next guest to automatically move back an hour.

What are our gross payouts per month from all bookings? Taxes can be a different report. Right now seeing our gross payouts each month is difficult. 

Have it be in a graph form like what Airbnb has. Shows what’s already been deposited and what is booked to come that month and future months. We want to see it all clearly on one page and not have to run a search or report. 

Currently on pages like the property details templated page, you can’t change the order of the widgets on the page. You’re also not able to easily remove items in the template that you don’t want. It would also be nice to be able to edit the template based on the device being used to view. Currently we can do that for the header only, but I want to be able to do that for the actual page content as well- specifically being able to change the widget order. In my case, I want to move the booking/inquiry widget below the property details when a guest goes to the property details page using a phone. Right now I can’t do that and I find it annoying and maybe a turn off for potential guests who want the info before booking. 

[This topic has been merged with another topic (Automated way to send text reports (by email)).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Report/Trigger on multiple turns on the same day)]

I would like to see it where we can choose to show the total for pm commission in the total box instead of Owner amounts. This is a perfect solution for co-hosting/booking agents who don't control the owners money but have expenses to add in for reimbursements. 

Hi there is there any update on broadcast?  This was 3 years ago...

I agree.  I am looking at other PM systems also that integrate with Marriott.  Hate to leave OR. 

Really want to stick with OR, but also looking into other options as would really like to get on Marriott's site with lots of listings in our area.  Please prioritize this!!!  

Schlage released their newest wifi keypad lock called Arrive, which has all the benefits of Encode but with physical push-buttons instead of the flat touchscreen. Unfortunately OR limits their Schlage integration only to their older Encode models. 

Please add Schlage's newest release, Arrive, to the lock integration. Ideally any new wifi lock they release should be automatically integrated in, otherwise you are forcing clients to use Schlage's older models rather than their latest offering. Seems silly that I was told to make a Feature Request for this, but alas here I am...