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With growing regulations (if your city hasn't been hit yet, please prepare) cities are banning STR or regulating the length of stays. We have one town around us that has made an ordinance of one reservation per week. OR does not offer a feature to automatically block the rest of the calendar week. Example: if we got a booking from Sun-Wed, it would be great to auto block Wed-Sat. The gap feature is the closest, however that doesn't limit to the calendar week. Thanks OR!
They grayed me out on payments by booking.com. Each time I submit a ticket, they apologize, and tell me they will fix the issue, then they send me a message asking to call the same number to resolve the issue. It’s pretty frustrating since at the same time they don’t collect cvc either so ownerrez can’t authorize any payment. So I am not sure what to do at this point. I understand it’s not your problem but wondering if you can do anything on your side to help hosts avoid booking.com customer support as much as possible.
Constant Contact and the new features are GREAT!
Hi Haydar:
The tricky part about the Booking.com is that you can be on Payment on Booking.com, meaning they function similarly to Airbnb. Or you can be approved for credit card details, however, if the Booking.com AI determines that a given property is "unverified" despite the system showing you are approved for credit card details, the AI overrides it and puts you on payment at arrival- as if you are a hotel with a front desk to collect payments.
You are then left to request the payment details directly from the guest via OwnerRez.
If you have a different issue wtih the CVC and ZIP code, can you write in to Help@OwnerRez.com and provide specific booking and property info so we can investigate for you?
What product is CC?
Our number one question is "what's your cancellation policy?" We waist so much time and resources with this question. A simple faq page template for hosted sited and short code for it should be a simple thing to get done.
THIS!
It would be so simple for OR to do this. C'mon.... do it!
I hate booking.com's technical support. Their extranet-customer service is the worst I have ever experienced. Unfortunately I do not want to un-list one of my properties there, because my property is ranked high on their website and there's a lot of demand. So I am stuck with them.
I have been trying to resolve an issue with payment processing, and for more than 6 weeks, I have been going through the same cycle: I call their support, they apologize for the issue I am having, they promise their payment processing department will resolve the issue. 2 days later I receive a message from their team asking me to call the same number I called in the first place. I tried calling them, or sending them a message through the extranet app, same cycle repeats.
In order for ownerrez hosts to deal less with booking.com support, can ownerrez request booking.com BY DEFAULT to enable collecting CVC code and zipcode for credit card payments? Currently by default they do not send it to ownerrez.
That will not resolve all the problems, but I believe it will significantly reduce our dependency on booking.com's terrible customer support.
I'm building a Wordpress website to take things to the next level from my current OR hosted site. It is *shocking* to me that as of right now there is no way to display the cancellation policy on each property page. To my knowledge, there is not a shortcode or widget that allows for this. This is so crucial for transparency and clarity with guests. PLEASE ADD THIS VITAL FUNCTION.
No ETA that we can provide at this time. The integration requires a WhatsApp for Business account, which has a cost associated with it, so the pricing model is TBD.
We'll be able to share more once we get the technical aspects working as they should.
CC has a TON more features, more hand holding, SM integration. I'm a convert!
It's great to hear that WhatsApp integration is in testing! Is there an estimate on when this might get rolled out for hosts to use? Will this be a free integration?
Thanks!
Stayfi is NOT a solution that I want yet we are forced to eat it
- can you explain that?
- what advantage is CC over MC?
It would be nice if there was a way to add personal notes directly onto the OR bookings calendar. For example, "pest control coming to spray", "set up decor for guests coming for bday celebration", etc. These are notes I keep on my iCalendar and have to cross-reference. I use Turno for cleaning services, and I wish there was a way to visually show on OR when a cleaning project is happening. My cleaners do not always clean same day of check-out, and I like to keep track. On Turno, the project can be moved to a different date, but on OR you have to click on the actual booking and read the date listed for cleaning. If there was a way to add a personal note on OR, it would really simplify things so I'm not having to cross-reference and compare 3 different calendars.
Hi Gus and Lindsey,
That's a great idea. In fact, we do have plans to implement such notifications! There's no ETA we can provide at this time, but please share your request with likeminded users who would be willing to give it an upvote. Those votes help us determine where there's a demand and where our dev work needs to be prioritized for future releases.
Thanks for requesting this!
Hello,
With the addition of "Lock Problem Notifications" in the January 8th update, we thought it would be great to see an email or push notification for low batteries on locks. Currently, we use task management software to remind us to look at all the locks once a week and replace the batteries when they are below 75%.
It would be amazing if there was a feature in OR that you could set your battery threshold and when the lock dips below the set percentage, it would send you an email.
Thanks!
Please offer the dynamic photo layout via WP plugin or widgets to match the look you've been offering on hosted sites since December 2023. The outdated carousel is the only option currently available for non-OR-hosted sites, and it's badly in need of a more modernized, updated look. It's disappointing that this still hasn't been prioritized or addressed.
I'm building a Wordpress website to take things to the next level from my current OR hosted site. I'd like to display House Rules as their own segment on each of my property pages. To my knowledge, there is not a shortcode or widget that allows for this, nor can I figure out how to utilize the Custom Field (PXHRULES) that I have created in OwnerRez for this.
I understand it shows in the long property description section if included there (as I have it now). For aesthetics and readability, it's far superior to be able to separate out this information.
Please add this ability via shortcode or widgets!
I would love to see the more modern/updated photo display available via WP plugin or widgets!
Expounding on this based on your recent blog post and my comment here:
It would be very beneficial if the native Damage Protection options could be applied to more than just Rental Guardian. I utilize another one of your integrated protection partners, however, you restrict all the built-in DP capabilities to only Rental Guardian. As long as we're with one of your integrated partners, we should be able to configure those capabilities to work with the protection vendor of our choice.
Hi Jennifer,
This is not something we offer at present. I've changed this forum post to a Feature Request so that you, and likeminded OR users can upvote it!
Messaging Preferences were released in January! More on that topic here:
Email preferences can now be controlled within the guest's contact record.
You can change your guests' messaging preferences by navigating to their Guest Info, either through the Guest Conversation > Contact Info > Marketing Opt-Out or the specific Booking > Overview > Guest > Edit Contact Info > Marketing Opt-Out. The contact must have a phone or email saved before the checkboxes are available on the contact.
OwnerRez suggests confirming any guest marketing preferences in writing before changing their preferences. This is the only area where you, as the host, can opt individual guests out of receiving marketing emails. Any email addresses of guests who have opted out of receiving marketing emails will be excluded from the Email List Report.
[This topic has been closed as a duplicate of another topic (Auto Snooze)]
[Another topic was closed as a duplicate of this topic (Snooze listing on airbnb based on time/date)]
Is there a way to have a field on the property page that updates the VRBO video field?
Currently the fields API endpoint returns a string of numbers, doesn't correlate to anything. Would be better if it returned the URL of the file instead.
I came to the features forum today just to look for this.
It would be so helpful in list view to be able to drag and drop column orders or hide columns we don't want to see in that view (per user).
It would be super useful to be able to like comments here in the forums (vai a thumbs up or a heart). It is a helpful way for users to add their agreement/emphasis to a comment without having to add their own comment that simply says "me too" or "I agree".
When posting expense by property, the list of properties in the drop down menu is sorted by owner. This is not needed. If you have to post by owner, that's the next drop down list. This list should be just the properties. There should be type ahead feature to find the property.
I would like to be able to set discount codes rules, such as "Next 3 to use" or "book by xxx" options when giving direct booking discounts to guests.
