Trial Demo
OwnerRez
Forums »

Suzee S

OwnerRez Team Member
Joined April 2023
120 posts
Topic

General Help and Questions » Creating a quote for a certain price

Hey there! You can create a quote and then change the charges to mirror what you've agreed to with the guest. Here is a support article that will walk you through changing the charges on the …

(Posted Sep 10, 2025 11:43 AM)

General Help and Questions » How do I add an extra night via OR without going through Airbnb?

Tim - The proper and easiest way to add an additional night for an Airbnb guest is to do this through the Airbnb Resolution Center. Either you or the guest can go into Airbnb and request a change in …

(Posted Sep 3, 2025 11:09 AM)

Feature Requests » Owner Statement Confusion

Hi Derek - I see you also sent in a email to our HelpDesk and we are working on that for you. What you are asking as a feature request is already available to you in PMv2. We'll get that informat…

(Posted Sep 3, 2025 10:56 AM)

General Help and Questions » Achtung! Location: Sports & Adventure Activities show up as onsite Airbnb Amenities

Thank you for bringing this to our attention! It does show up on Airbnb under the Entertainment section of Amenities. I have requested our Property Field Quirks support article be updated to …

(Posted Aug 26, 2025 5:04 PM)

Feature Requests » Report/Trigger on multiple turns on the same day

Hey Kim! Have you also seen this Feature Request? It seems similar and you can also vote for this one if you agree: https://www.ownerrez.com/forums/requests/automated-way-to-send-text-reports-by-…

(Posted Aug 20, 2025 2:54 PM)

General Help and Questions » Pricelabs

Hi Habeeb - This is a question that would be best sent in to our HelpDesk so we can dig into the specifics. Please send an email to help@ownerrez.com and include an example of the quote we can lo…

(Posted Aug 20, 2025 2:36 PM)

Feature Requests » Timed Auto-Reply if No Response in 10 Minutes

Hey Karen, Also take a look at some other Feature Requests I found and see if they might be close to what you're suggesting! https://www.ownerrez.com/forums/requests/allow-email-triggers-to-be-se…

(Posted Aug 20, 2025 2:14 PM)

General Help and Questions » Channel Bridge down for 10 days

We recently released a new version of Channel Bridge, version 13.20, which has been working for most users. If you still have issues when using this version, please download the debug log and inc…

(Posted Aug 20, 2025 1:54 PM)

General Help and Questions » Direct message to forum member

As far as I know, you don't have the ability to directly message another forum member.

(Posted Aug 20, 2025 1:48 PM)

Feature Requests » Scheduled Trigger

The ability to be more granular with trigger times is covered in these Feature Requests - you may want to take a look and add your vote to these! https://www.ownerrez.com/forums/requests/be-able-…

(Posted Aug 20, 2025 1:07 PM)

General Help and Questions » How to Account for Payment Processing & Channel Commission Expenses when Channel Pays Owner Directly

I saw this answered directly in an email you sent to us, and thought I'd post that answer here as well in case anyone else is wondering the same! I understand your situation with co-hosting in a …

(Posted Aug 17, 2025 6:09 PM)

Feature Requests » Cleaning email report to cleaning company

Here are a few options for you if you haven't seen them: * Third party alerts - will send an email to anyone you choose when a booking is created, changed, or cancelled. * Custom Cleaner iCals -…

(Posted Aug 7, 2025 4:56 PM)

General Help and Questions » VRBO promotion

We did! You can already set up Early Bird Promotions and Last-Minute Discounts through the Vrbo API. The other components of the Vrbo Promotions feature is not yet configured to work for all API …

(Posted Aug 6, 2025 5:05 PM)

Feature Requests » Payment type surcharges & discounts

Hi Rick - Adding a discount for an offline payment type is currently a manual process. You can set up a manual discount and apply it to the booking once it has been confirmed. To place the admin …

(Posted Aug 5, 2025 9:15 AM)

General Help and Questions » VRBO payments through Stripe

Hi Sarah, When you are API connected to Vrbo, they only process the guest fee payment. Vrbo sends you the guest's credit card information and you are in control of payments. You process the paymen…

(Posted Jul 31, 2025 10:54 AM)

General Help and Questions » OwnerRez help needed: emails not going through to the guest

Thanks Alissa. We answered this question on the email you submitted to us. Without providing personal details here, your guest will want to check with their email domain provider to see if your i…

(Posted Jul 30, 2025 3:07 PM)

Feature Requests » Track Booked Rates by Night

Stacy - The Booking Detail report includes the Average Daily Rate and Average Daily Gross. Individual nightly rates are not yet available. https://app.ownerrez.com/reports/bookingdetail

(Posted Jul 30, 2025 8:24 AM)

General Help and Questions » VRBO CSV Commission Import Issues

Vrbo let us know they fixed this issue. They were not including reservation IDs in the download. They've said you'll see the fix with any new files they produce. Any existing files were not fixed…

(Posted Jul 29, 2025 9:15 AM)

General Help and Questions » Sending a contact email with template

You can export your contact information and use it to send marketing email manually or through your favorite CRM. Since our messaging system is meant to be for transactional messaging related to …

(Posted Jul 28, 2025 5:24 PM)

General Help and Questions » Google Vacation Rentals & Fraudulent Charges

Hey Jordan, Google Vacation Rentals is not necessarily the issue. Your listing does market your direct book website to a broad audience. That's good and bad. Bad because scammers look for propert…

(Posted Jul 23, 2025 5:13 PM)