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  • Core Concepts » Guests » Guest Forms

    Online payment forms eliminate back-and-forth emails, automate payment collection, and give guests a professional self-service experience. Less manual work for you, more convenience for guests, and a professional guest experience throughout.

    The OwnerRez Payment guest form is available automatically for users of OwnerRez's new PayPal connections (/support/articles/paypal) and Stripe (/support/...

  • Core Concepts » Guests » Guest Forms

    Authorize security deposits to protect against property damage while reducing guest friction. Automated processing eliminates the need for manual tracking, and you only capture funds when necessary for actual damages.

    The OwnerRez Security Deposit guest form is automatically available to users of OwnerRez's new PayPal connections (/support/articles/paypal) and Stripe (/support/articles/payment...

  • Updates & Archives » Email Blast Archive » 2026

    Subject

    Clarifying what "deprecated" means for Converge users Body

    Hey [first name]!

    We've received some questions about our recent email regarding Converge, so we want to clarify what "deprecated" means in this case. Deprecated does NOT mean:

    * Converge will be shut off
    * You must switch now
    * There is a deadline to change processors

    Your existing Converge connection will continue to...

  • Payment Processing » Processors & Gateways

    Kicbac () is an OwnerRez integrated payment method partner for vacation rental property managers. Kicbac's approach is simple: what you see is exactly what you pay. By eliminating complicated fee structures and hidden markups, Kicbac ensures your hard-earned profits stay exactly where they belong, within your bu...

  • Integrations » AI

    Cortado () builds AI Agents that actually work. Respond instantly to guests, boost revenue with automated upsells and focus on growing your rental business, not your payroll. Cortado reads through thousands of historical messages, builds a bespoke, portfolio-wide knowledge base, and starts answering guest questions and generating new revenue in minutes, not weeks. Build cust...
  • Updates & Archives » Changelog » 2025

    * Avalara MyLodgeTax integration Wide Release!
    * Rezzy AI Improvements Private Beta

    * Add ability to pause Rezzy's automatic responses on specific conversations for a set time period or indefinitely
    * Add thumbs up/down feedback buttons to more areas, including tasks created by Rezzy
    * Ensure Rezzy respects pre-booking message channel platform rules
    * Improved assignment dropdown lists to onl...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Upcoming Improvement to Airbnb Reviews in Your OwnerRez Account Body

    Hi [first name]!

    We're reaching out with an important update regarding Airbnb reviews and an improvement we are making in the next few days to help strengthen your listing reputation and overall Airbnb performance. What's changing

    To help our users maintain strong review scores on Airbnb, we will soon begin turning...

  • Rezzy AI

    AI auto-responses offer immediate 24/7 guest communication, answer common questions when you're unavailable, boost booking rates, improve guest satisfaction, save time on repetitive inquiries, and help you stay competitive in the vacation rental market. You can add Rezzy AI schedules to respond automatically to guests, and additionally, you can specify which properties each schedule applies to.

    T...

  • Integrations » Other

    Reva () aggregates your reviews into a centralized channel, providing you with the visibility and control needed to drive actionable insights and improvements across your business.

    * Consolidate every review from every channel into one dashboard.
    * Leverage AI for advanced review categorization, tagging,...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Get Ready for the New PayPal with Venmo & Pay Later Body

    Hi [first name],

    We're reaching out to let you know that OwnerRez is upgrading our PayPal integration ahead of a December 2025 deadline.

    This upgrade is required for continued PayPal use inside OwnerRez and brings several major improvements, including:

    * Support for Venmo and Pay Later
    * Modern, streamlined checkout experie...

  • Integrations » Guest Communication

    Porter Hospitality () offers Wi-Fi access for guests, combined with an AI Concierge tool to answer guests' questions.

    * Steps for Integration (#integration)
    * What Happens After Setup (#setup)
    * Troubleshooting Tips (#troubleshooting)
    * Need Additional Help? (#help)
    * What Data is Transmitted (#data) Steps for Integration

    1. Access Integration Se...

  • Core Concepts » Discounts

    Strategic discounts can significantly boost your vacation rental's performance. When implemented thoughtfully, discounts attract more potential guests, encourage longer stays, and help fill gaps in your booking calendar.

    If you haven't read our Discounts Overview () support article, we recommend reading it first. While not comprehensiv...

  • Integrations » AI

    Transform your short-term rental management with Hostvana, a powerful and customizable AI solution. 🦾

    Hostvana's AI automates guest communications, manages access timing, filters guests, and coordinates cleaning and repairs, providing streamlined and efficient operation.

    * Key Features and Benefits (#features)
    * Steps for Integ...

  • Channel Management » Channel Integrations » Crewdogs

    Crewdogs () is a veteran-owned travel platform founded in 2020 for the military community, sometimes called "Airbnb for the military," with verified service members through ID.me. It has grown across the U.S. and abroad, supporting Permanent Change of Station (PCS) moves, Temporary Duty (TDY), government trave...

  • Integrations » Other

    The Right to Rent Collaborative () is a community of property managers working together to protect vacation rental homeowners' right to rent. With the Right to Rent Program, you can collect a nominal $2 per reservation from your guests and automatically donate it to Right to Rent monthly. The enrollment pr...

  • Integrations » Other

    Inhaven () offers a marketplace of dependable products from top brands at industry insider pricing. Using our checklists, setting up a property is simple. You can find the information you need on our blog and join a passionate community of hosts and brands committed to better travel. Inhaven helps you reach the hig...

  • Core Concepts » Guests » Guest Forms

    Online booking forms streamline reservations, reduce back-and-forth emails, automatically capture guest information, enable instant confirmations, and operate 24/7. This allows potential guests to book immediately when inspired instead of waiting for business hours.

    OwnerRez's Confirm & Pay form lets guests book directly on your hosted website. What is the guest experience during the booking proc...

  • Property Management » PMv2 » Owner Statements

    Owner statements for vacation rentals are vital for fostering a transparent relationship between property managers and owners, () detailing financial performance, income sources, and expenses like rental revenue and cleaning fees. If you haven't read the Owner Statements Overview (
  • Core Concepts » Discounts

    Strategic discounts can significantly boost your vacation rental's performance. When implemented thoughtfully, discounts attract more potential guests, encourage longer stays, and help fill gaps in your booking calendar. Popular discount options include last-minute bookings, weekly or monthly discounts, seasonal discounts during slower periods, and perhaps even early bird specials for guests who bo...
  • Integrations » Insurance

    Comprehensive coverage with seamless technology designed to boost revenue effortlessly - Powered by Tint. () SmartSTR Insurance™ ensures you're protected where traditional homeowners policies fall short with specialized insurance coverage for:

    * Guest-caused damage
    * Guest liability coverage
    * And bed b...