Online booking forms streamline reservations, reduce back-and-forth emails, automatically capture guest information, enable instant confirmations, and operate 24/7. This allows potential guests to book immediately when inspired instead of waiting for business hours.
OwnerRez's Confirm & Pay form allows guests to book directly from your hosted website. What is the guest experience during the booking process? In this support article, we will walk through the guest booking process.
Booking Link
Depending on how they arrive at the Confirm & Pay guest form —whether through the Public Booking Link or your hosted website's Book Now form —potential guests will be presented with the Confirm & Pay guest form booking experience.
Confirm & Pay
When guests complete the "Book Now" form on your hosted website, they are immediately directed to the Confirm & Pay form.
Guests can expand each section (e.g., Contact Information, Travel Insurance) by clicking the + sign to make their choices or enter their information, then save.
Add-Ons
If you offer Add-on Services, they appear as the first section on the Confirm & Pay form. When saved or declined, the following section automatically opens.
Contact Information
The Contact Information automatically fills in the details your guest entered into your Book Now form, allowing guests to complete their address, city, and zip code. When saved, the Other Information section automatically opens.
Other Information
The guest adds their initials to the Agreement Initialing field and, if needed, uploads an image of their ID in the Other Information section. When saved, the Travel Insurance section automatically opens.
Travel Insurance
If you offer travel insurance to guests, the Travel Insurance section has all of our regular Travel Insurance form functionality condensed into the Confirm & Pay form.
Rental Agreement
Guests add their name to sign your Rental Agreement, and the Payment section automatically opens.
Payment
The Payment section lets guests enter a discount if they have one, add their credit card details, and click Confirm & Finalize Now.
Confirmation
The Confirm & Pay Confirmation page confirms that your guest has successfully booked your property and allows them to print this confirmation page.
Caveats
All payment methods must be configured for Direct Processing.
PayPal
Even if you have a Stripe payment method configured for Direct Processing, if you have a regular PayPal payment method configured, you will not be eligible to use the Confirm & Pay guest form.
Stripe
If a Stripe payment method is configured, your Stripe > API Credentials > Guest Cards must be set to Direct Processing.