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One of the main advantages here was to save money for guests, but with all the increases I now have to somehow figure out how to pass on these spikes to guests. That is exactly the opposite of what originally OR was meant for, for me.
@Jake
Thank you. I have been renting since 2008, I have four properties and I can do direct bookings. What I need from OR are the things that I have mentioned and not much more.
I know about savings versus big sites such as Airbnb and vrbo. I've been renting before Airbnb existed and before VRBO/HomeAway started to go crazy with all their fees.
Ella
@Ella,
I don't know what type of property you have, but you may potentially be able to grow your business by leveraging dynamic pricing and shifting more of your bookings to your direct site vs. OTAs. OTAs are great to get new customers, but once they have their first positive experience, and you have captured their email, phone, address info through the legal agreement, you can then market to them directly and offer lower pricing to them, while collecting more on your end by everyone avoiding the OTA fees. In my case I have set up pricing such that direct renters save 9-10% vs booking in AirBnB and VRBO, we make about an extra 5%
I can't stress how much money folks leave on the table by NOT using Dynamic Pricing! We tend to undercharge during high season and overcharge during slow periods, not to mention the demand and pricing differential for weekdays vs. weekends vs holidays!
Oh, and I forget to mention the seamless integration to the payment processor that OwnerRez offers. I started with Stripe, since it was easy to set up, and now use https://www.ascentpaymentsolutions.com/. Their application process is fairly involved, because they evaluate your financials, but once set up, the fees are lower vs. Stripe and others who charge a set ~3% of the payments processed.
As far as I can tell, OwnerRez caters for any short term rental owner from 1 property to those who have hundreds of listings and everyone in between.
Here is what I do use OR for: -- linking calendar FROM here to other websites (not vice versa)
- very few direct bookings, payments, security deposits via my payment processor, rental agreement and emails.
Thats it, I believe.
@jake
From the things you've listed here are the things I do not use (most of the ones that you listed)
Integration to AirBnBn, VRBO, Booking.com and others
Integration to dynamic pricing (PriceLabs)
Integration to locks for auto code generation (GetLynx)
Direct booking site
Guest communication (direct site and AirBnB; hoping VRBO will be enabled soon)
Thanks. Sounds like you're using features that not all need, yet joined many years ago for the features present then. I do not need most of the things that you use but would like to stick around. However, the price does not justify it. Again, to each its own, but I'm wondering WHO is OR catering to currently.
I first began with OwnerRez in 2014 when making decision to self manage our vacation rental cabin.
One property -- OwnerRez was just beginning. In 2018, my brother-in-law asked me to manage his cabin -
beside ours- for several years, 2 properties. He sold his cabin - so back to 1.
Also listed on VRBO (now Vrbo) which as of this year, has taken over monthly sales tax to the state.
I like having OwnerRez for the reports - the calendar - the messages - and complete control of photos
and sending links to guests.
I absolutely hate having to get a security code now in order to log in.
OwnerRez is a good site. Also host my website.
@Ella,
I have been with OR for a little over a year, have 2 condos which we rent separately and together (so 3 listings, technically).
I find OR brings tremendous value, despite the price increase, specifically:
I have not tried SMS messaging yet, and other features.
Overall OZ has been at the core of my short term rental tech stack and I could not run my business without this amazing software and the great email support from the team.
I don't consider my business large by any means. Right now this is a part time gig with potential for more growth if we decide to add more properties or manager others' listings. With this software stack, with Owner Rez being the central hub, it would be very easy for me to add 2-3 listings to help other owners grow their business profitable for them and me.
By the way, if anyone is interested, please contact me at jake@whitemountainsgetaway.net.
Perhaps after so many years of us backing up, giving great opinion and feedback on Facebook and everywhere else, the time for Little folks has ended? I'm not sure, since I'm seeing so many different opinions: who is it that or is now best for OR?
It does seem that it's changed, based on replies from quite a bit of others as well?
Perhaps that part needs to be clarified: which vacation rental owners is OR catering to now?
@Jubilee
If you don't mind, How long have you been using OR, what features do you use and how many properties do you have?
Today, we are pleased to announce that we have received Elite Connectivity Partner status for 2023 with Vrbo for the third year in a row! Only a small handful of companies qualify for Elite status out of more than a hundred integrated partners.
Just like 2021 and 2022, this recognition underscores our focus and commitment to maintaining the highest possible connectivity with Vrbo. We work hard all year long, advancing and sustaining this connection to empower you to serve guests better and grow your business on Vrbo’s global travel platform. We qualified for Elite Partner status because of our commitment to the following:
To be clear, Elite status is not a list you can pay to be included in. Vrbo constantly measures partner performance across many metrics - server uptime, speed of responses, booking quality, listing quality, error rates, etc. - and meets with our team regularly to discuss. Only those that meet the highest quality across all those metrics, across a long period of time, are given Elite status.
This year we have some exciting updates coming later this year. We are currently working to implement the brand new Vrbo Messaging API into OwnerRez and can't wait for everyone to be able to start using this. We'll be sure to make an announcement once this is released!
We want to say a big thank you to Vrbo for all the work they've done with OwnerRez and their commitment to the vacation rental industry. To: Shelby, Stacey, Gavin, and the gang - a big thank you!
Your prices are reasonable for the services you deliver.
This is a steep increase for me since I use all the features, I'm a very small business not a luxury home. I'm in an area that trying to recoup the fees through rate increases will put me much higher than the competition. The current rate is already a bit high for me. I will most likely have to remove a few features to account for it.
The charge per booking was $2.50 from what I remember, and it was lower based on number of bookings. Granted, the first price model change made the price more reasonable for most, but that is no longer the case for a while.
Thank you for everything you do for all of us users! I don’t mind the price increases at all. It doesn’t hurt to factor in for 1 property a $1.34 per night increase to rent to cover the OwnerRez fee or allotting that much to it but to just be able to streamline my rental agreements and Photo ID uploads makes my life so much easier. I love seeing all the new updates and continued changes to making using OwnerRez easier and efficient
I absolutely love you don’t charge a per booking charge bc even at 1% per booking would be double, triple, and quadruple the $40 for the first property charge.
Thank you for being a great company!
Well, butter us up and call us leprechauns because we've got some St. Patty's Day shenanigans🍀(er, product updates) brewing! Green is the OwnerRez color, after all!
As you celebrate St. Patrick's Day with a pint (or two) 🍻 of green beer, rest assured that OwnerRez has been jigging harder than a team of Irish step dancers to improve our software. These latest updates will leave you feeling luckier than a four-leaf clover.🍀Even though this March 15th release with 25 updates doesn't seem to be the most exciting, know that upcoming future enhancements will have all of us feeling like we've got the luck of the Irish on our side.
So don't be a wee bit shy, grab your pint 🍺 and let's dive into this grand bit of craic worth more than a pot of gold! 💚
Reviews for your properties can benefit your vacation rental business, including increased visibility, improved credibility, valuable feedback, and a powerful marketing tool. Positive reviews from past guests can help build trust with potential guests and increase their confidence in your property.
As I mentioned in the last product update, review syncing is becoming available across more channels. OwnerRez users with properties API-connected with Florida Rentals can now sync their earnestly sought-after OwnerRez reviews with their Florida Rentals listings now that they have wired up the functionality on their end.
Users can Include Reviews by navigating to Settings > API Integrations and achieve either of the following.
At the bottom of the page in the Options section, users can choose to Sync my reviews from OwnerRez by selecting the checkbox.
Learn more by reading our Reviews Overview and FloridaRentals.com Setup & Connecting support articles.
Add Case to Vrbo Channel Bridge to Treat Booking with a Payment That is a Fee Only With $0 to the Owner as Cancelled Full Refund. A user experienced an edge case where Vrbo was showing a canceled booking with a payment that was only the guest fee to Vrbo. But then the payout amount was $0 to the owner, leading to a checksum violation in Channel Bridge. OwnerRez has added additional checks to avoid this type of Vrbo data feed error violations in the future by treating the booking as canceled and fully refunded, which skips all checksums and zeroes it out, thus bypassing that error.
Add Extra Availability Push for Airbnb and Booking.com Cancellation/Void to Ensure Calendar is Reopened Immediately. The property calendar is blocked for reservation request dates during an Airbnb reservation request process. However, if the reservation request was rejected, the property's calendar didn't automatically open up to allow for other bookings. OwnerRez has modified this process to clear the reservation request now when the reservation request is voided, allowing the property's calendar to open up and display the correct availability immediately.
Alert User When Secdep Couldn't Be Released Because It Was Charged Back. If users experienced a security deposit (secdep) hold chargeback by the cardholder, the OwnerRez system would get stuck spinning and attempt to release it daily. To correct this issue, we have added a counter for the secdep for attempted auto-release counts. After three failed attempts, the user will receive a system alert letting them know we could not refund secdep and that they must address it manually.
Clear Platform Email Address for Old 2019 Airbnb Bookings Where It Was (no email alias available). OwnerRez has removed/cleared all 2019 and older Airbnb platform email addresses that were (no email alias available) from the system. It was determined that since they were not helpful to users, they should be removed.
Create a New Lynnbrook Method if Using a Saved Card From a Different Payment Method. We ran into an issue where a user initially had one Lynnbrook Group gateway (OwnerRez payment method) for all their properties but then split each property into a separate LLC. In doing that, they removed the old Lynnbrook Group payment method and created a new Lynnbrook Group payment method for each property but there were payments associated with the old payment method and upcoming payments on the new split-out methods. To fix this, we check to see if the Lynnbrook Group "charge method" associated with a saved card was created for the same Lynnbrook Group payment method that we're now attempting to charge for the new scheduled payment, etc. If not, we create a new Lynnbrook Group "charge method" on the current Lynnbrook Group payment method, use that, and store it as the current Lynnbrook Group "charge method" on the card on file rather than reusing the old Lynnbrook Group "charge method" like we used to.
Don't Allow Adding an Airbnb iCal if the Property is Connected via API Already. OwnerRez disables Airbnb iCals when the associated property is API connected on a listing channel. However, it was still possible for users to manually add them later, leading to booking requests getting blocked and other problems. We have added a FinalCheck on the CalendarSync that checks for any active Airbnb API-mapped property and no longer allows any Airbnb iCals that match the property to be added/updated if the sync is active.
Don't Allow Adding a New Cancellation Fee For a No Refund Cancellation. During the booking cancellation process inside OwnerRez, if the No Refund radio button was selected, the cancellation fee section was grayed out as expected, but the Add New cancellation fee link was available. This has been fixed.
Fix Error When Viewing All Properties For a Vrbo Channel With Properties That Were Never Linked. When attempting to view all properties for a Vrbo channel, there was a crash when some properties had never been linked to the channel. That has been fixed.
Fix Google Maps API Warning on Geocoding. During the new OwnerRez property setup process, we were receiving Google Maps API console errors. This bug has been fixed.
Flag Airbnb Listing Published on Status Check If It Wasn't Before. There was an edge case where an Airbnb listing wasn't recorded as ever published but was published. Users can now preview their Airbnb API-connected property status by navigating to the far right Actions column and selecting Check Status from the Actions drop-down list to detect and fix accordingly.
Improve Vrbo iCal to API Transition. During the OwnerRez Vrbo iCal to API transition, some users were experiencing iCal errors. OwnerRez has tightened up the transition using the determination of active Link Access Protocols (LAP) to improve the Vrbo API connection process.
On Vrbo CB Import, Handle Case Where RDD Amount is Subtracted vs. Added for Checksum. This was an edge case where a user experienced a Refundable Damage Deposit (RDD) amount displaying as a subtraction on their Vrbo Channel Bridge (CB) import rather than displaying correctly. This bug has been fixed.
Only Block Airbnb Publish for Location Updates. In a recent release OwnerRez started blocking Airbnb publish when there was a pending sync to ensure that users didn't publish something during a pending update. This frustrated users because they'd change something, and the system wouldn't allow those changes to publish. The point was to keep users from publishing when fields, such as location that cannot be changed after publishing, hadn't been synced yet, so the block was changed to do just that.
Optimize Airbnb Channel Push by Skipping Cases Where Nothing Has Changed. OwnerRez has optimized the Airbnb channel push sync by allowing the index to skip properties that have experienced no changes, such as rates, bookings, photos, descriptions, etc.
Optimize Lock Integration Index Page By Removing External API Hit. The view page for lock integrations listed all locks when loaded. It used to do this to find lock names, but a few years back, we started storing them on the OwnerRez side. However, the page still downloaded all lock integrations even though it didn't need to. That's been removed, making things load snappier on that page.
Optimize New Ribbon Precalc Length to Speed Up Display of Long Bookings. Some users block their properties for ten years or longer, which caused the new Ribbon Calendar to take a long time to load due to the precalculation of booking data. We have optimized it to only precalculate up to a point for longer bookings/blocks. We recommend users set their property's booking window to handle this need rather than placing years-long blocks. Users can accomplish this by navigating to Properties > Rules > Booking Window.
Remove Legacy Booking.com OwnerRez Tax Calculation Mode. Booking.com opens up a property's calendar upon booking cancellation by default. Still, this process can cause double booking problems because the calendar is occasionally open even when OwnerRez thinks it's closed. We have corrected this bug so that upon a Booking.com cancellation, if the booking is already canceled or isn't linked to the calendar, we clear the Link Access Protocols (LAP) availability to make the system push availability again.
Show Preview Rates for Feed Based Channels as Well as Direct Sync. An intrepid OwnerRez user pointed out that you could only preview rates for specific listing channels like Airbnb, Booking.com, and TripAdvisor, but not Vrbo and other "pull" channels. So we've added the preview shortcut for Vrbo etc. as well. Users can now preview their Vrbo API-connected property rates by navigating to the far right Actions column and selecting Preview Rates from the Actions drop-down list on the API channel's properties tab.
Show Saving Spinner on Grid Batch Tags Save Button. For some reason, the spinner on the Save button was not "spinning" while users saved batch tags. This bug has been corrected and the Save button now spins as expected.
Update ECBYO Instructions Email Address. The Emerald Coast By Owner (ECBYO) email address on the API integration instructions tab was updated with a different ECBYO email address.
Update WP Plugin to Refer to the WP Premium. OwnerRez displayed generic and unhelpful connection error messages related to the WordPress Plugin. Corrected connection error messages will now refer to the WordPress Plugin premium feature and the IP address in the blocked message for additional and more accurate information for our users.
Use 400 Status Code for Validation Failures on Legacy API. We experienced some dynamic pricing partner update requests causing validation and HTTP status 500 errors with min nights values higher than the property max nights. We now return the proper 400 status code to respond to these requests.
When Regenerating a Manual Door Lock Code, Don't Reuse a Code From a Different Manual Door Lock. There was an edge case where regenerating a manual door lock code for one lock could reuse a door code from a different manual lock, leading to confusion. This bug has been corrected so that manual door locks will only reuse their own codes.
Telephone support is available for VRBO - but answers are not always correct.
Agents have the flow chart - ask name, listing number, email, phone number, permission to
access the account - then reason for call. Answers are standard - one way to take care of
thing — but when I take the time to think about problem - usually realize there are other solutions —
Another way to handle the issue. Live person on the phone may not have experience with the website -
may just be reading from flow chart.
Considering that owner as it’s definitely not user-friendly if you’re going to increase the price, I would hope that you would increase the tech support. Dealing with Ken bot is not optional for me. At this point I work four jobs to support my family and I’m trying to grow my cohosting business. I don’t have time to read through all the articles and even if I had the time the whole purpose of a property management system is to make our life easier not more difficult. Live 24 seven tech-support or at least 9 to 9 tech-support would be much appreciated at this point.
Sorry about the typos/grammar. I clicked "submit" before correcting my post
I join the frustrated. I remember still when OR was based on a small fee PER EACH BOOKING, with promises that the first users will not see increased fees, as a gratitude of being sort of beta users. That obviously ended, multiple increases have happened since.
For those that do not need or WANT to use features that are now a "whole package" and "value", there is no value. I have chatted with you guys about perhaps offering a lower rate for those that don't need all these features, but in turn was made feel bad for not using them. If I don't need/want them, why would they matter to me?
I've been a part of OR for multitude of years and it's a shame that this has not been considered. The price increase is significant for me and I do not need to be told what features are offered that I won't use, with the increased price if I don't if I'm not interested in using them. It really would be nice to offer a basic for those with that don't need such at more reasonable price. Thanks.
We are pleased to announce our integration with ChargeAutomation to offer OwnerRez users a FREE online check-in tool to collect Guest ID, selfie, documents, custom questions, e-signature & personalized guest portal with guidebook.
ChargeAutomation is a globally-recognized leader in collecting Pre-Arrival Info, reservation deposit, balance, damage deposit & and upsell services. Guest experience starts from the moment a reservation is made. By creating a frictionless pre-check-in experience, ChargeAutomation creates a Seamless Digital guest experience for vacation rental property managers.
FREE! Check out their pricing page to learn more here.
Get started with ChargeAutomation by visiting the ChargeAutomation website and checking out the OwnerRez support doc for how to integrate OwnerRez with ChargeAutomation.
On Thursday, 3/16, join us live with Touch Stay to discuss how our integration makes light work of clear and catchy communications that get read by guests, maintains their excitement for the stay, and keeps reviews glowing.
Who needs another tool to make their lives easier and their guests happier? Anyone not yet using a digital guest welcome book. Hear from Tyann Marcink Hammond, Touch Stay's "Queen of Guest Experience," on how she uses OwnerRez and Touch Stay to combine the art of hospitality with tech and welcome happier guests, attract direct bookings, drive repeat business, and build an efficient business with a recognizable brand.
Key takeaways:
The session is free to join, but you must use the Touch Stay webinar link to register.
You can find all our upcoming and past webinars on our Webinars page.
Thanks Shawn and Ken. I LOVE the new calendar-- it is so much easier on my old eyes. And thank you for letting me know I can toggle back and forth to access the filters I need.
Hello MB - if you're speaking of the Ribbon Calendar and if you need that particular filter, you can revert (or toggle between) the new ribbon and the legacy ribbon for now here: https://app.ownerrez.com/account/preferences
Read up on the latest regarding the new Ribbon View here.
Yes, the new ribbon display is missing many of the filters that the old one had, but, they'll be added back in the next version. In the meantime, you can revert back to the old ribbon with all its filters if that works better for you.
RE: Cleaning date: I could previously search by 'has cleaning date: yes or no' but that option is no longer visible since the calendar update. Am I missing it? It has created a lot of issues with my workflow to have that disappear on me ...
Happy International Women's Day! 💚 Oh wait--that was yesterday?! 🤦♀️
We were so into National Procrastination Week that it slipped right by us! In all seriousness, OwnerRez would like to honor and celebrate the vacation rental industry achievements of women.
We recognize the importance of gender diversity and women's contributions to the travel and technology industries. International Women's Day reminds us to reflect on progress made toward gender equality and the work that still needs to be done to ensure that women have equal opportunities and representation in the workplace. We believe that empowering and supporting women in tech is the right thing to do and leads to better innovation and more successful businesses. A special nod to those on our team here at OwnerRez!
P.S. Don't go back to procrastinating just yet. Please read on for the 18 updates from our March 8th product release -- a bunch of channel listing enhancements, cleaning trigger additions, improved sidebar menu behaviors, and more.
In OwnerRez, it was sometimes unclear how to publish listings or tell if listings were published. We improved the published status in these ways:
For Airbnb and Tripadvisor, we have clarified the process of publishing a property listing by breaking up the drop-down list into two drop-down lists, one for Change Property Mappings and one for Change Listing Status.
The Change Property Mappings drop-down list now only includes the following.
The example below details the Change Property Mappings drop-down list on an Airbnb listing.
The new Change Listing Status drop-down list allows users to either Publish or Unpublish their listing, as detailed in this TripAdvisor example. Note: on Airbnb, you can also Delete (but be careful with that one!).
This new drop-down list is available for Airbnb and TripAdvisor API-integrated Channels since both support these listing status features.
Learn more by reading our API Integrations Overview support article.
Lost TV remote? Broken window? Besides our Damage Protection program, security deposits provide a way to guarantee that you'll be able to cover any damages. Vrbo API-connected properties have been able to specify whether the security deposit is included in the Guest Charges and displayed during guest checkout for a while now. Or you could choose the option to just mention it in your house rules and have your totals display less. As long as the specific listing site supports it, OwnerRez has implemented the same security deposit display options for other API-connected listing sites.
The enhanced security deposit display options are now available in OwnerRez on the API settings page for each. First up will likely be Florida Rentals.
Note: these channels will have to add support on their side to reflect the setting accordingly.
When connecting (or editing) any of these API connections, users can select the following from the Security Deposit section within the Credit Card Payments section.
Schedule a security deposit using OwnerRez property rules by clicking the checkbox.
The above channels' API settings page security deposit sections are identical except for the listing channel name. See this example from Florida Rentals.
Want to learn more? Read our Security Deposits Overview support article.
OwnerRez users work extremely hard to get reviews. And if you're like most users, you ask your guests to post reviews after every booking, but only a tiny fraction do. Building a good list of reviews can take a long time, and the more you have them, the stronger your reputation (and easier your marketing) gets.
Having your reviews displayed on your API-connected channels adds to the legitimacy of your vacation rental! We're pleased to announce that one more channel is syncing/importing your OwnerRez reviews to their channel--Houfy! HOUFY derived its name from "HOUse For You." Not only is Houfy currently free from service fees for both hosts and guests, but it is a platform for book-direct vacation rentals, with over 55,000 properties worldwide.
While setting up (or editing) their Houfy account, OwnerRez users now have the option to Include Reviews.
Interested in learning more? Watch our Houfy Setup & Connecting support video.
OwnerRez keeps getting better and better! Last week we rolled out our new Ribbon Calendar with the nifty navigation handle, and this week we've subtly improved the in-app sidebar menus' behaviors!
At the bottom of the page, notice how the lower left hover link moves to the right when you hover in the lower left side of the menu when it would previously block other menu item selections. See how the scrollbar snaps to the center when you click on the upper or lower menu items in the sidebar menus? Previously you might select a menu item, and it would scroll the sidebar menu would snap to where the thing you were on was no longer in view. Subtle, but much better!
Keep in mind that these sidebar menu behaviors may act differently depending on your device, browsers, operating system and display resolution.
One of the most powerful advantages of using OwnerRez is utilizing our channel management API connections with large Online Travel Agencies (OTAs) such as Airbnb. In this release, we updated our Airbnb API to a newer version under the hood providing our users with a range of benefits, such as improved performance and enhanced security.
Learn more by reading our Airbnb Overview support article.
Triggers?! Who doesn't love a trigger? Users can schedule their custom Messaging Templates to send by using the Trigger feature to determine when it will be sent. You can configure the Trigger to send the Template a certain number of days before/after arrival or when a specific event occurs.
Users can set their triggers by navigating to Settings > Messaging > Triggers.Click on Create Trigger.
Yeah, yeah, yeah, you say. We all know how to create triggers... But has anyone ever experienced the agony of ensuring that cleaners are aware of any booking changes affecting cleaning dates? Or maybe the Owner needs to know when their property will be cleaned, especially before or after blocked-off time? OwnerRez has addressed this by adding two new triggers to the list of trigger event types!
Presenting the Blocked-Off Time cleaning date changed event trigger.
And the Booking cleaning date changed.
Users may also notice that the option to allow the Trigger to send multiple instances of a message was removed. Why? Because it was confusing to users, especially since we had language stating it was "not recommended." We discussed this internally at length and ultimately decided event-based triggers should always fire, even if it is multiple times during a booking.
Learn more by reading our Email Templates support article.
Accept Vrbo Surcharge Amount on Booking Even if Amount is 0 in OwnerRez. OwnerRez experienced an edge case where a Vrbo booking crashed due to an incorrect surcharge added. OwnerRez has corrected this bug to accept and validate Vrbo's booking surcharge amounts even if the amount is 0 as long as the surcharge is a positive number and a discount only if a negative number.
Enhance Permission Denied Impersonate Page. OwnerRez users designated as staff (mostly property management staff) and regular OR users using multiple accounts through portal and team accounts received permission denied errors during the Impersonate process. We streamlined the permission error process to redirect to the login page (instead of displaying the error page) with a message that their currently logged-in account doesn't have access to do that, and they need to log in to their primary account.
Fix Crash in LQA When a Tax Has Per Property ID, But None Are Populated. The Listing Quality Analyzer was experiencing a crash when taxes were applied to an account with no property ID attached to the tax. This bug has been corrected.
Fix Issue Where Inquiry Email Subject Wasn't Using the User Culture Setting. It was brought to our attention that a customer-facing {IDES} inquiry field code for dates in inquiry emails was not rendering the user culture setting correctly. This bug has been corrected so that the {IDES} inquiry field code for dates in inquiry emails will render and display according to the users' culture settings.
Remove Bambora, now Worldline, Test Charge Support. OwnerRez used to support testing credentials on payments provider Worldline by charging a test card and checking their response for "Card type not accepted." The expected response from Wordline on testing payment credentials has changed, and the test function is not currently working. Until we learn more, we have disabled charge testing on Worldline.
Render og:image by Default for Hosted Website Property Pages. When some users shared their OwnerRez Hosted Websites, we noticed that the property image was rendered incorrectly and only text was displayed. All OwnerRez Hosted Websites have a specific property image, so we decided that the property image (og:image) should be rendered automatically.
Return HTTP 400 Status for OAuth app exceptions (instead of 500). If users submitted invalid data to the oauth post action, it resulted in a 500 server error. All the cases in which we throw an OwnerRezOAuthException are consumer errors, not server errors. We have corrected this to default that exception class to HTTP 400 instead of 500.
Set active=false on Listing Feed if Property is Unchecked in the Vrbo Property Mappings. A listing channel contacted OwnerRez regarding a few failed booking attempts for a specific listing. It was determined that the listing, initially included in the feed, was deactivated by the user in OwnerRez. That listing channel has added the additional validation to verify that if the listing isn't returned in the index, the listing will be considered inactive based on the listing index feed.
Update Braintree API to Latest Compatible. A new version of the payment processor Braintree's software development kit (SDK) with new security enhancements was released. We upgraded to the latest compatible version.
Update Partner Logos/Names for Worldline and PointCentral. Bambora has a new name, Worldline, and a new logo. PointCentral has a new logo. Worldline's name and Worldline's and PointCentral's logos have been updated inside our app and in support articles.
Use Channel Name (If set) vs. Company Name in Vrbo Feeds. After optimizing our Vrbo advertiser index feeds last fall, we noticed that Vrbo displayed company names rather than channel names (if set in OwnerRez). This bug has been corrected to always show the Channel Name (if set in OwnerRez) in Vrbo.
Validate Min Age on Property Import. While OwnerRez does validate the minimum age when editing amenities, we realized it was not checking to validate the minimum age upon property import. This bug has been corrected, and the minimum age will now be validated upon property imports to ensure it can't be set to less than 18 years.
I feel like Ownerrez keeps glitching and is really slow to load and respond since this update. Anyone else seeing this?
Adding to my comment on the new ribbon calendar.... how do I filter by payment due/overdue, etc. and legal agreement signed or not?
Hey Tracy! While the new Ribbon View only allows for Property Filtering (for now), the Legacy Ribbon View continues to offer both Property and Booking Filter options. You can follow this link to change back to the Legacy Ribbon View.
Thanks for the updates - very nifty! I am wondering though if there is an easy way to filter by property like before. For example, I have five properties listed and often only want to view four of them. I can figure out how to do that now with the new calendar.
Our pleasure Tracy! If you are lucky and all four of your properties have one letter in common, you could add that letter to the filter box.But most of us will probably have to use the Property Filter covered in the Filter Options section of the Main Bookings Display support article.
