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Hey Bria!
Did you just do that just now? Afraid of doing it as might cause it to get delayed so just checking in
Hi
My property with OwnerRez is not visible online. On Ownerrez it says Active and Synced.
@BSG - Saw your ticket, and I believe it has been fixed.
@Bria - Please write in with specific details so we can investigate.
Ken, I sent another email explaining the situation. It's blocking me from booking guests for tomorrow.
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Ken my listing is still not up.a lot of people think theirs are up because when youre logged in as host, the listing shows fine, but when you check in incognito and open your link, it still showing the error..I appreciate everyone working hard... but 48 hours of outage with no resolve to 100% of the people is just really really disappointing.... we are losing revenue by the minute as post christmas is the busiest booking time for the following year.
@BSG That sounds like a different issue. Please write in to the Helpdesk with full details so we can take a look.
My listings are visible but I still can't get a booking that canceled yesterday during outagein Airbnb off my OR calendar and I'm losing two possible bookings for tmrw because of it. I've tried everything I know other than disconnect from Airbnb so I can cancel or delete it. I can't alter, move, cancel or delete this booking. Can someone please advise, I've had a guest waiting to book since 11am this morning. And no fix for this particular issue.
For those with Airbnb API-connected properties that aren't working for no obvious reason - where OwnerRez says the property is fully synced and online but you can't actually browse it on Airbnb - please see the FAQ above.
Ownerrez did an amazing recovery and quick turn around. We so appreciate the dedication and talent of your team!
I checked on the airbnb account and my listing says "Activated" non-the-less when I sent the link to a guest trying to book, he says he can't opened. I called airbnb and they say the listing is not active due to problems in OR. How can I just unlink it? it is a very important weekend and I am still with no bookings.... who can help me???
I hate when tested updates cause problems for no apparent reason. Seen that before in my corporate IT days. Never fun. Thanks for working to get this resolved. Might I suggest adding an out-of-band communication method to notify users? I found and checked your twitter, for example, but there was no message there about the outage. Maybe having a third party system like that to notify users of the outage and attempts at remediation would be useful in the future?
Thanks to your operations teams for coming in on vacation to get the problem fixed!
Hey flagging here … mine was synced about 2 hours ago. I just checked now and my Airbnb listing was completely disconnected from ownerrez and I had to add it again.
Even though it says synced with Airbnb and have done several times today, the new info is not showing up on Air
Thank you for your efforts in fixing this issue as quickly as possible!
I just tried to download AirBnB data through Channel Bridge, and it wouldn't connect. Does this have to do with this issue as well?
Thanks again for being on top of this and for the transparency - it is very much appreciated!
Florian
Thank you to the OwnerRez team for your dedication to resolving this issue and communicating updates to everyone. Greatly appreciated! Also shows how we all become dependent on other providers for our business tech stack. This definitely highlighted the need to at least do a weekly backup of our calendars and guest information just in case. Thankfully I had template messages saved elsewhere so I was able to manually send an email to a guest that booked last minute yesterday morning during all this chaos.
Ken it is Still not showing …. Anyone else ? Been almost 48 hrs since this ownerrez maintenance snafu started and 24 hrs since this issue triggered Airbnb to hide listings… is there any new update ? This is reallt costing us a lot of bookings missed … we have people who are wanting to book and can’t… I know issues happen and we understand that but the frustratingpart here is how long it is persisting considering how mission/time critical this service is to all the users .
Our listings are showing synched with Airbnb as of 3 hours ago, and our listings are still hidden on Airbnb.
@Brittany Any action made in OwnerRez (changing a photo, updating a rate, changing availability) is already queued to update on the Airbnb side. It may not have happened yet because the channel queues are running a good hour or more behind, but they are queued to happen and will happen when it catches up.
Now, if you're worried about that or just want some extra confirmation, you can certainly trigger a full resync and OwnerRez will add a "full sync" of everything to the channel queue. However, the full resync will wait in line behind everything else.
So what will happen is all of a sudden all of your stuff will update, both the waiting changes from before and the full resync.
Unless there's a significant and pressing issue, I would wait a bit longer and check later in the evening (or overnight, depending on where you're at) to see if the listing is still off. Check out the Airbnb channel dashboard in OwnerRez and the Sync Actions tab. We have a lot of transparency there on when your OwnerRez side changed and when e last updated Airbnb, including specific categories of content.
Today I synced my Airbnb several times but rate changes and season changes are not taking effect on Airbnb yet.
This is what Airbnb has said to me
"Even when the information looks correct in your software provider, changes to your account still need to be made through your software and not on Airbnb. We can only pull the information we’re shown by your software.
If you'd like assistance making updates, the best thing to do is reach out to your software provider. They're in the best position to help. Often, a simple re-sync of your software can fix the issue.I will be closing this message thread now, and I hope that is okay with you. We are here with you all throughout your Airbnb journey so if ever you need assistance or have any questions, please don't hesitate to reach out to us. We will be happy to help you."
Do we resync or just continue waiting it out?
Two more questions have been added, so please refresh again and read. Booking.com and triggering full resyncs for Airbnb.
@Angela I see what you mean, we are investigating.
Hi ken! Mine finally shows synced, but my Airbnb is still hidden . What can we do to have our Airbnb gets restored ? This is really making us lose on bookings
A fix for the Booking.com async issue is under way and should be completed today. More information will be added to the main post soon.
Hi everyone, we updated this blog post with a FAQ section. Please refresh and give it a read. We covered most of the questions that have come in the most, and we'll be adding more over the next 48 hours.
While I cannot deny this was a huge inconvenience I have worked in I.T. for over 40 years and all I can say to those who feel they were let down all I can say is, SHIT HAPPENS.
Sometimes no amount of redundancy will keep the enterprise up and running during a failure however restoring data back in time to the exact point of failure is not difficult though time consuming.
With that said thanks for keeping us informed throughout the day.
Wish you all the best
Please fix the problem with booking.com channel and be aware of it, since we've received overbookings from that channel today
