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Hey Lianne!

We have some integrations that might allow you to use a digital guidebook. You can check out the different guest communication integrations we have and see if any of them have what you're looking for: https://www.ownerrez.com/integrations#GuestCommunication

If you have additional questions, reach out to help@ownerrez.com

Hello Everyone,

I am wondering if anyone is using a digital guidebook in their properties.  I would like to explore this option.  I would like to be able to upload our House Rules, Check out check list, souvener / merchandise links, and local information such as resturants etc.  Idealy, I would love it to connect with our Owner Rez website blog, and check lists etc... so that when I update in OwnerRez, it will automatically update on the digital device.  

I would like anyones recommendations, suggestions etc. on what you are using and if it integrates well with OR.

Thanks so much!

Thank you Ed!

Its my turn to help you.  There is a button labeled Via.  Click it you should see all your options.

Thanks Renee I actually went down that path but didn't think it through far enough to realize the select unmarked would toggle to "marked"

I appreciate it.  All is good now.

Found it - it's also explained in the support post that was just sent out.

Overall love the new look!

Hi Ed,

Certainly it would be a lot of work to mark 350 conversations as read! 🤯 But we do have a batch "mark as read" option in the inbox.

Select the filter to limit the list down to only unread threads then use the top "select all" checkbox and "mark as read" action to mark a bunch in one go:

This won't get 100% but should be able to complete a few hundred fairly quickly. If you have trouble finding all the unread messages, be sure to check the "All Mail" folder incase some are already archived.

Can't figure out how to message someone via SMS vs a portal. Used to be an option to choose what method to communicate through and I don't see that anymore (or can't figure out how to change it).

There's a filter to list all unread msgs. Click the box at the top and then click the envelope (it's not super obvious) to mark them read.

The new service looks great.   Love that it confirms with well run mailbox and has an indicator of the channel easily viewed.

I was shocked to see 350 unread emails.   The ones now listed unread seem random I'm curious why they were chosen.  More importantly do I have to go click all 350 to turn them back to read or is there a better way.

Alece - You should submit a feature request to get a shortcode added for this - sounds like others might like to have it as well.

@Suzee -- I understand it shows in the long property description section if included there (as I have it now). For aesthetics and readability, it's far superior to be able to separate out this information. Disappointing to discover so many shortcode limitations in this regard. 

@Suzee -- I understand it shows in the long property description section if included there (as I have it now). For aesthetics and readability, it's far superior to be able to separate out this information. Disappointing to discover so many shortcode limitations in this regard. 

Hey there Alece,

Although we don't have a widget or shortcode to generate the house rules, you should be able to put them into the property description, which should sync over via shortcodes if you have a WordPress site. Feel free to write into help@owerrez.com if you'd like us to take a look at your account.

Is this still being worked on or is it resolved? I really need this for snowbirds. 

Hey Brent,

Vrbo supports this via a new API that OR doesn't talk to yet. We do have plans to get Vrbo's new API introduced in the future, but no ETA on that yet. Right now, we're still integrating with a version of their API that does not support this feature.

Keep an eye on our Changelogs for future updates!

https://www.ownerrez.com/support

Has anyone figured out how to insert a widget or a shortcode that displays the House Rules for each particular property? 

VRBO now allows you to set different cancellation policies for different times of the year.  When I called them they said I needed to set that up through my PMS.  I do not see that kind of flexibility on OwnerRez when I go to create a new cancellation policy. Settings-Rules-Cancellation Policies.  Has anyone set this up or know how to?

Thanks

Brent

I recently had a guest raise an issue during their stay regarding a hot tub that wasn't clean when they arrived. Specifically, the hot tub was cleaned the day before they arrived, but my technician missed some of the grime that can form near the waterline. Very frustrating. The guest let me know it was still dirty at 4pm the day after they arrived. I immediately had it cleaned the next morning at 7:38am. I asked the guest "how does it look?" I received no response from the guest, and instead the guest decided to file an issue with Airbnb support.

Airbnb support allowed them to cut their stay short and depart early without consulting me, the host. They said I violated the "cleanliness" guidelines for hosts. They decided to refund the guests 30% for the two nights they already stayed plus 100% of the remaining 3 nights left in their booking. This amounted to a difference in payout of $868.

Given that I have a signed agreement with them, just using the standard OwnerRez agreement, it seems I have grounds to hold them accountable for the monies owed, regardless of Airbnb's lateral decision making, correct? I do have a card on file for these guests. At the very least, I could charge them an "Early Departure fee", no? They haven't written a review and if I were to assess them for any charges, it would surely be after the 14 day review period is over so they don't take their frustrations out on me.

Interested to hear community thoughts on this one.

Thanks!

Aaron

Does anyone have experiences to share about RentByHost.com? I’m being courted to list with them for their intro offer of $199/year, no additional fees. I’m not inclined to consider this as there’s no indication that guests in my area are using the listing service, but thought I’d throw the question up here in case anyone has insight. 

I have been a user of Lynx for four years now.  I have started transitioning my properties to a model where Lynx is not needed.  I went to cancel the first property earlier this week and was informed that they would not be issuing a refund.  They make you pay for the year upfront and I had just renewed the service three months ago in June.  It is for this reason that I now formally withdraw my prior recommendations of Lynx and now recommend that you do not use their platform.

Ryan

If so, would you care to share your website for inspiration!?

Hi there we just got a booking for 3 nights during Christmas break when we have a min of 5 nights set up from Dec 20th 2024 to Jan 4th 2025 anyone know why this might of happened?

Ken,

These are zero revenue cancellations and I don't want them showing up on the owner statements, hence my question.  I have found out how to do it now.

Gale

In many cases, they should flow through to owner statements - for example, if the guest cancelled at the last minute and wasn't entitled to a full refund, the revenue would presumably still appear on the owner statement.

In other cases, the cause is that the cancelled booking was not correctly adjusted to update the Charges to whatever is appropriate (maybe $0, maybe half) per your cancellation policy, so the booking financial data is wrong and therefore showing incorrectly.

If you have specific examples of bookings that are not handled properly, please write in to the Helpdesk with an explanation of what is wrong, and we can analyze why that is and what needs to be changed to correct it.

How do I get cancelled reservations to not flow through to owner statements?

Yes, completely dead. We have a few properties around Phoenix/Scottsdale, been a rough year. We have been doing this since 2004, way before ab&b was on anyones radar.  To many properties out there, people getting desperate, dropping prices, and still you see the vacancy on the calendars. Just have to ride it out and have reserve money to pay the bills.  Everybody was high on vacation rentals, now the high has worn off. 

If you have a property on VRBO, but instant booking is not on, it will not be ported over to Expedia from VRBO.

Instant Booking on VRBO is a mandatory requirement for any VRBO property to appear on other Expedia sites.

Yes. Around July 1st of 2023 was like a light switch. Bookings just started drying up everywhere.

Search AirBnBust online and you will see lots of news articles about it. Inflation and high interest rates are driving guests away from travel right now.

There isn't any native functionality to do that built into OwnerRez.  I'm not sure, but, perhaps it might be possible using Zapier?

https://www.ownerrez.com/support/articles/zapier 

Good morning 

wanted to see if I can creat a trigger to a specific word of it got texted or email to us

how can I do that?

thanks