General Help and Questions

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Is there a way that the default is expanded?

So it shows this instead?

And is there a way that the default flag for the phone # is Canadian??

Same day triggers typically will work, but there are many variables that can cause it to be quite a precise process. In your case I'd actually recommend emailing into our helpdesk with the property details and a current or recent example of the triggers you're working with so we can take a look.

~Caleb

Hi

I am new to OwnerRez have just completed the VRBO API integration (which took over 3 weeks because VRBO were so slow). They told me now the guest will no longer pay the guest service fee and I will pay VRBO a commission of 13.5% going forward for all VRBO bookings, which will be invoiced each month. However when asking them if they can invoice me separately for each property (so I can then easily send individual invoices to each property owner for payment), my VRBO account manager said he wasn't sure but he asked around and was told no it must be a gross monthly invoice for all property commissions in one. I am using VRBO Australia (locally called Stayz.com.au)

I was just wondering if any other property managers know of a way around this with VRBO to get their monthly commission invoice per property rather than all properties rolled into one invoice?

Thanks Annie

We are looking to do the same thing. Rent out whole space or just rent out rooms. Following

Yes, this is normal, because unfortunately, Airbnb turned off their proxy email system last month.  The only way to communicate with Airbnb guests initially is via their own Airbnb internal messaging system.  Fortunately, OwnerRez integrates with this system, so, you can configure OwnerRez to send a request to Airbnb guests to sign your rental agreement.  That signing process, in turn, collects the guest's real email address, which can be used thereafter as with any other booking.

Here's general guidance:

https://www.ownerrez.com/support/articles/request-airbnb-guest-contact-information

In particular the green box:

https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement#html

https://www.ownerrez.com/support/articles/channel-templates

For my last few bookings from AirBnB, the guest platform email is not being populated.

This has caused my automated messages not to be sent.

Is anyone else having this problem?

Yes, that's accurate - you'll need to write in to the Helpdesk with the email address of the new Vrbo account you want to connect to (or create).

Hello, I have a property that gets mostly next day or same day bookings, sometimes with only an hour between the booking request and check in. This only becomes an issue when dealing with OwnerRez channel triggers for auto messages. Currently I have my welcome message and guest instructions, which include wifi password and how to get into each unit, triggered to send one day before booking and with a partial of the payment received. 

If the booking has been requested a few days in advance everything works fine, but if it's next or same day, none of the messages go through because theres not enough time between the request and check-in, and because even though the payment goes through on AirBNB and VRBO, it doesn't register on OwnerRez. I still have bookings that came from AirBNB that have been fully paid, that OwnerRez still says needs to be paid off.

How do I get the triggers to work with same day bookings?

I am trying to add a new listing for Vrbo and connect it to Vrbo.  Upload all the info on to Vrbo. How do I do this?  It says I have to contact support for second listing. All the info for my Sea Pines home is on OwnerRez. 

Thanks. 
Claudia

Currently there isn't a means internally to do this, we've talked about this several times in the past and I have confirmed with our engineers it is planned, we just can't give an ETA at this time. 

There are manual methods such as exporting the report and sending it in an email directly, however the automatic portion is what we're still missing.

~Caleb

Does anyone have any advice for the best software to use for obtaining signatures in an online doc format? I know I can use OwnerRez for VRA's but they've said I can't use it for an Owner Contract.

Hello! You are correct - there is not. Developing to save field codes inside of Airbnb House Rules is not as easy as it seems.

Most users' house rules are pretty static and not changed much, so users usually just create custom field codes for those types of needs. In this case, using Property type field codes.

-Shawn

Hi Katie,

Not directly no, however there are workarounds. A common one would be to create a custom template/trigger, we briefly mention that here: https://www.ownerrez.com/support/articles/third-party-communications-options#custom-trigger

If you're having trouble with the specifics of setting that up, please feel free to email into our help desk and we'll see if we can help guide you to what you're looking for.

~Caleb

I must be missing something that should be obvious. How do I schedule a report to be sent via email? Something simple like the "Booking" report being sent daily via email?

Want to send daily at a specific time to specific people. Is this not an option? 

Is there a way to modify the fields displayed in a 3rd party alert?

They are working great but there is additional info I want to include in the alert. Is there a way to do this? 

Thanks! 

No problem. I responded to the email with the list and order. 

Thanks! 

Hi Katie:
I found your help desk ticket from Tuesday and reached out.

I need to add 3 more API connections for VRBO. I have submitted multiple tickets and have not received a response from OR. Can someone here help point me in the right direction. I've been waiting for almost since Oct 6 and still no response. Can someone help? Am I doing something wrong? 

Hi Meredith,

We have a short article with a video guide on this subject here: https://www.ownerrez.com/support/articles/properties-importing-listing-details-from-airbnb-vrbo

In short the import only pulls public information from a public URL.

~Caleb

Hi Holly:

Assuming you are API-connected to Vrbo, the detailed answer depends, in part, on whether you are Instant Book or Request to Book. I read your question about the inquiry/quote to mean you want to adjust the pricing to discount the stay. If you are not adjusting pricing, the guest can simply book, no quote and approval are needed.

If you want to change pricing:
If you are Request to Book, you and the guest can message back and forth and agree on a price. Simply edit the booking amount before confirming and collecting the payment.

If you are Instant Book, you have several options, once you've agreed on a price:
 A} Allow the guest to book and refund the overpayment if there was only one payment scheduled; otherwise adjust the pricing and the final payment will adjust automatically
B} Go into the rates calendar; edit the pricing and minimum nights to match your discussed amount; sync those changes to Vrbo and let the guest book (anyone could book those prices, so do it when the guest is available to act quickly.) If you use dynamic pricing, either adjust on that site and force a sync, or adjust pricing on OwnerRez, knowing that it will disappear the next time pricing syncs, and expect the guest to book immediately
C} Go to Properties>Rules and change the rule to NOT charge the card at the time of booking, allow the guest to book, adjust the pricing, run the card, and then change that rule back

It is in fact not possible to do what you want.

 - You cannot send the quote manually and bypass Vrbo, even if you wanted to, because Vrbo only provides the guest's real email address after they book.  Prior to booking, they only provide a proxy email that automatically filters out any links, phone numbers, web addresses, or other potentially identifying information.  That's why you can't send a regular OwnerRez quote.

 - At present Vrbo does not have a custom-quote API interface, so it is not possible for OwnerRez to configure a quote that can show up at the guest's end as a regular Vrbo quote for them to book.

 - And, unfortunately, Vrbo also doesn't allow you to create custom quotes in their control panel for API-connected properties.

We do have regular discussions with Vrbo about our client experience, and, they are aware of this gap in functionality.  We'll continue to push for that capability to be added.

The most effective workaround is to tell the guest to go ahead and book at whatever rate Vrbo presents them.  Then, once the booking has been made and appears in OwnerRez, you can make any desired changes to the Charges in the Booking in OwnerRez, since at that time OwnerRez will be in full control of it.

Hello,

Not seeing this problem easily answered on the forums. 

I received a Vrbo inquiry from a potential guest. I attempted to create a quote for the inquiry but OwnerRez doesn't seem to want to send the quote through the API connected channel. I can't figure out how to do that or if it's possible. I did not want to send the quote manually and bypass Vrbo.

Additionally, I attempted to respond with a quote within Vrbo itself. Vrbo is supposed to have the ability to send a pre-approval or quote within the native inbox, but for some reason those features are missing from the inquiry. I suspect they are removed since I connected the listing to the OwnerRez PMS, but I'm not sure.

I'm going to have the guest actually request to book instead of contacting host. That's my interim fix. Any clarification on what is happening and what I should do?

I was told when I signed up for OwnerRez, that I could just import a VRBO listing from the URL, even if I wasn't the PM on that listing. I was pretty skeptical about that because of photography ownership but asked a few times for clarification and was told that it was an legitimate practice. Does anyone know anything on that topic?

So if I stay logged in to Airbnb can I still message guests on there? Will it send me their messages still? 

Yep! And the messages will still come into OwnerRez, even your replies if you reply via the Airbnb app.

So if I stay logged in to Airbnb can I still message guests on there? Will it send me their messages still? 

So the only way to get alerts if Airbnb is linked through api is through email correct? I have 8 properties and people need things and answers right away. I get so many emails especially when sleeping. I would def miss things esp late at night if it’s only through email. Is there any other way?

Browser Push Notifications are currently in R&D (research & development). So that will help!

For now, if Airbnb specifically, you can stay logged into the Airbnb app on your phone to receive push notifications. The same applies for Vrbo using the Vrbo Owner app.

hi everyone, just want to ask if there is a way to get notifications from ownerrez sent to my team as well? not just the host? thanks in advance

Team Alerts (for Staff users) is currently in testing!

News on which piece in particular? 2022 did bring some big accounting things.

We are currently pushing hard on large PM work (which includes how expenses are handled and also includes some reporting changes), other accounting things, and lots of other stuff.

So the only way to get alerts if Airbnb is linked through api is through email correct? I have 8 properties and people need things and answers right away. I get so many emails especially when sleeping. I would def miss things esp late at night if it’s only through email. Is there any other way?

Hi Tarki:

Thanks for raising this issue. Our engineers have spotted the problem & are in discussion with Airbnb to remedy it in the next few days.