Feature Requests

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After recent follow-up, I found that when using an OR website one does not have the ability to add tags and neither does one have the ability to add the ability for readers to "engage" with the blog via a comments section, please see this.

SAMPLE TAGS IN BLOGS

SAMPLE BOX THAT SHOWS ABILITY FOR COMMENTS ON A BLOG:  Cane we add this ability?

On lease agreements, typically adult occupants are jointly and severally liable.  I mention this in my lease agreements, but requesting a way for hosts to be able to capture this on what is a legal document.  If renting long-term and the primary guest bails, hosts should be able to go after all on the lease agreement for damages.  It also helps in general to be able to capture this information legally, especially when a request of government issued IDs are requested for all adult occupants.

same here.  Is there a temp work around for the gap removal?

@Chuck, I think your suggestion has great value. Pricelabs has a related feature that let's you define how many days you consider a stranded/stub period and automatically offers a discount on those days.  Your suggestion (if I understand it) it to offer an extra day when there is a free day or two in between bookings. If this could be automated in OR based on rules I do agree it would be an Revenue booster. I'm going to try this manually

@OR, even if you created a way to generate quotes for changes to reservations that the customer could accept and charge to card on filer (or push to AirBnB) if accepted it would be great.

I'm surprised nobody else is upvoting this one. When guests use their middle names or nicknames instead of their first names, like me, I want all my messaging to address them by that name. Especially with no middle name field, I am left to having to write in notes what their real names are and then put their nicknames in the first name field.

I would expand this to also allow only guests or inquiries with certain tags or conditions, such as a prior guest, if not already available.

I second this!

I can't tell if I requested to be added to the Beta group long before or not, but I would like to be if not.

Meantime, I found my property on Google Vacation Rentals, and see that they are being linked to Booking.com instead of my website. Is this Google partnering with Booking.com?

Regardless, when OR gets this set up so that all of its users that want to be are in GVR, will the connection to Booking.com go away so that travelers have only the choice to go to my website and not Booking.com?

Hi Sloanish,

Thanks for bringing this to our attention!

We integrate with SUPERHOG that provides guest screening which you can read about here:

https://knowyourguest.superhog.com/guest-screening/

They do not include address verification, but they could potentially add this feature.

We would like to filter the ability to filter travelers from Booking, Browsing, Photos or even just accessing Direct Booking Website based on geography.

Example: Enable the ability to not taking bookings from North Korea or Syria.

You could also block countries like Russia if you disagree with their occupation of Ukraine, or any other potential conflict.

Beautiful site, Alece!!  Thanks for the ideas.

Hi Chuck - we went ahead and added it to the Actions dropdown on the Vrbo API page (and some other channels) too. Enjoy!

I cannot stress enough what a difference this has made to the number of reviews I get in return!!!

Please write in to the Helpdesk with more details so we can investigate - the 2FA code should be sent to your email automatically.  You may need to check your spam folder though.  And, once you have successfully logged in, you should not need to verify a code on the same device for 30 days.

I believe we recently got the spec from Vrbo for beta dev and testing.

Hmmm @sloanish, I am not sure I understand your reply. 

Specifically "...IF you separate this from the bookings".   The whole point of this feature is to be part of the bookings.  For example, I need renters to take the trash out Thursday nights.    If there is a current booking that spans Thursday night, I would like a reminder message to go out to them to take the trash to the road.  This needs to go to the email on the current booking.   If no bookings are present on a Thursday night, then I would not want to send a message (since there are no renters to send a message to).  Therefore I don't see how you could separate this from the bookings.

I think that is the whole point of this thread - to send a reminder to a booking email IF a day of the week is met during their stay.  If I just simply want a weekly email to go out to ...say ... my cleaners, then I can easily set that up in my regular email program or another sort of messaging program as it does not care about bookings or who is currently booking my property.

Glenn

Thanks for the response Ken. Do you have any idea on timing?  I know OwnerRez probably gets hundreds of suggestions.  There is already a place to check boxes for check-in and check-out days and an area to adjust day gaps for changeovers, but just need to have those two together!!  I'm probably over simplifying the code side of it!

Thanks

This is planned, hopefully for sometime this year.

This is planned, but, not for the immediate future.

It would be tremendously helpful to have additional filtering capabilities on the CRM inbox page.

Right now, if I want to see all sms messages that have come through, I have to manually scroll through page by page on the inbox page.  Adding additional filtering capabilities would simplify things a lot. Filter examples:

-Message type (i.e. SMS)

-Channel (i.e. Airbnb, VRBO, Booking.com, direct, etc)

-Property

Currently these are the only filter options available on the CRM inbox page:

Please add us to the beta test group for Google Vacation Rentals as well if possible. We're very interested in this and have a Google Business Page which we heard may be removed at some point because Google is pushing all vacation rentals this direction. Thanks.

At the moment we can only set as % the property manager fees.For some owners,especially the ones who use the property 2-3 months or the year we charge a flat monthly fee on top of the % booking fee.

@Ryan H, you are not wrong, Vrbo API connections were quite slow, about a year ago. Luckily, they are now quite quick, a few days, up to a week, or so, is the norm, depending whether you are adding a new property to an existing connection, or creating a new connection. 

I found this topic b/c I am looking to do the same thing, but I see this feature request as more of master capability across trying to automate a lot of manual processes. To me, it seems OR is missing the way to automatically tag bookings based on events. My biggest headache right now is every guest (several properties) seems to want to request early check in and late check out, so trying to figure out a way to charge, but need to automate it all. 

This would be nice.  I was just telling someone on a FB group that the ability to automatically shutoff thermostats when a booking ends (per the OR booking) didn't exist anywhere, as far as I know.  Lynx comes close, but I don't think they have the shut off option.  SmartThings integration would be excellent.  I'd love to be able to shut off the AC and all the TVs automatically.

As someone who left Lodgify about a year ago, you won't regret it!  Better support, US based servers and event triggers that happen in your timezone, NOT Lodgify's UTC timezone.  Plus I'm paying less for 6 homes than I did for 2 with Lodgify... and no annoying annual contracts.  When I moved over, VRBO was running very slow on moving API connections from one PMS to another, so when you're ready to pull that trigger the sooner you get started the better.  Plus contact VRBO for their current timeline.

Yes! I am hoping to have this feature too! 

There should be a way to organize widgets by name. I was kind of surprised that this was not an option. 

We’ve offered a suggestion to add “pending” security deposit transactions to the “Booking Name Crosscheck” report. This would make it very quick to cross check e-signed lease agreements with posted. Security deposits. Right now only processed transactions show up on that report and not pending security deposits. This helps confirm that reservations that come through channel platforms, such as Airbnb and VRBO have direct security deposits, and lease agreements filed. 

We get 2-3 spam calls per day on our SMS number. I have the number labeled "OwnerRez Guest" so I know to always answer when it rings, but unfortunately 9/10 times it's just a spam call. 

The Wordpress Plugin y'all have created seems to have made it relatively simply for Wordpress users to integrate OR into their WP website for direct bookings. Have y'all considered doing something similar for Squarespace? While Wordpress is generally for the much more technologically advanced, Squarespace is much simpler for the average user to customize their own website. Having a Squarespace Extension similar to the Wordpress Plugin would make an ENORMOUS difference!

Better yet— rather than any type of formal integration with Squarespace, offering embed codes or additional widgets for property description, details, amenities, and photos would solve this need for anyone using any website platform.

I've made great progress building out a Squarespace site, but I can't effectively take it over the finish line without the ability to have embed codes or widgets for those remaining items. Wondering if something along those lines is at all in the works or if I should just give up on that hope altogether?