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Feature Request for next Schlage integration update!!
We have been having issues with our locks disconnecting randomly - seems to happen if the wifi goes out or has an issue. We only find out that the lock is disconnected once the guest arrives and... their code didn't get programmed because the lock was disconnected.
It would be REAL helpful if there was an email or a notification that went out as soon as the lock experienced a connection issue so that we could troubleshoot proactively ASAP. Maddeningly there doesn't seem to be this feature on the Schlage app... but if OwnerRez could send out an email notification as soon as a lock had a connection issue, that would be extremely helpful in preventing very stressful guest moments.
If anyone knows of a better way to deal with this that currently exists, I'm all ears!
Currently Airbnb has updated their platform and gives us the option to give a cover photo that appears as a square on their search, but doesn't appear inside the listing. We would like the ability to have that cover photo in OR. We would like to be able to select which photos sync with each platforms, like we can with descriptions, titles, etc.
Hi Maartje,
Something like the following should do the trick,
.date-holder { display: none; }
.size-holder { display: none; }Be sure the widget is set to allow inquiries without dates or hiding the dates will just create an unusable form. If it's still giving you difficulty please feel free to reach out to our helpdesk and we'll see if we can provide more precise help.
~Caleb
Hi Scott,
How do you get direct bookings via Google Search? Are they looking for your name, location?
Hi,
I wanted to jump in on this discussion to just mention that OwnerRez does also have an Open API. This means that third party apps are free to build an integration at any time they can check pricing (potentially even store the prices on their side), and then use that to create a clean comparison widget against Airbnb/Vrbo.
https://www.ownerrez.com/support/articles/api-overview
This would be typically be up to the apps discretion of course. In any case thanks for the wonderful ideas everyone!
~Caleb
I have a list of templates that go out to my guess with various triggers, the one trigger is set for one week out from their stay, this sends them the house manual and other material to prepare for the stay. In instances where they book less than a week away from the date, this trigger won’t send out. I would for there to be an option in the triggers where it will have a default trigger if it doesn’t meet the initial requirements. I see there is a retry option on there, but I was having some trouble figuring that out.
Ok, and may I ask why? what is wrong with using an embedded OR quote widget that already does all that? You can see example on my non-OR site > smoky-mountains-cabin.com/AE
I'm trying to hook up my direct booking site to OR. We are creating our own quote widget using react so that it works seamlessly with our page. I'm trying to allow a guest to define number of guest, booking dates, and for us to retrieve price breakdown. From reading through the API, it doesn't seem like this is possible. We're actively in development and need help on this asap. Thanks!
With the recent changes in profiles and access, there needs to be a way that the account owner can designate an administrator with the exact same access as the owner account.
A lot of account owners have people who handle all the settings, setting up team access, setting up the custom account fields, and even entering in a new payment method or adjusting the billing area. It defeats the purpose of having unique logins if the admins have to login as the owner to make some of the changes.
I work for 4 vacation rental companies and 3 of them use OwnerRez. None of them navigate software well when it comes to settings. Having to bounce logins makes OwnerRez harder.
Please add this feature.
We would like to see tags able to be set on Emails.
Thank you.
You can't do it on Airbnb when having everything fed to it via API.
The {QHCTAB} for the quote emails has 2 links on the bottom. These are both text links and easily overlooked. I'd love to see them as buttons instead + be able to control the button and text colors.
Right, this is the reason I am making a request for this feature in OwnerRez. It’s complicated to manage this by marketplace and can be tricky. It would be great if this was a feature in OwnerRez.
You can do that on Airbnb by changing the name of your cleaning fee to something like a management fee. Airbnb then rolls the fee into nightly rent:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-rules-settings
There is a way to play with fees rolling into rent on Vrbo; it's a bit more complicated. You need to assign that fee to roll into rent and adjust your pricing display preferences.
It's so pathetic that Google is not available on OR yet! It has been years since they have been talking about it and at least one year since they said it was immanent. I am so tired of all these other useless integrations etc.
While it is frustrating, I would not say pathetic. I hope you are aware that unlike other integrations that build their interfaces INTO OR, this one is where OR has to create connections into GVR, with its own unique set of challenges.
Another point is that if you are listed on Vrbo, Booking.com, Tripadvisor, and perhaps some other OTAs, chances are that your rentals are ALREADY on GVR under those brands. Did it make a world of difference? Please let me know, but it did not for me (I have Booking.com and used to have Tripasvisor listing there, as well as some others that feed into Vrbo).
Have you gone on GVR and tried to use the interface as a traveler? If you did, you will probably see what I saw: it is clunky, not VR-friendly (geared toward hotels), and it will be a sheer miracle for a traveler to find a VR there.
The high expectations of GVR may be misplaced and it just may end up being yet another "useless integration".
We need a simple way of rolling our cleaning fee into nighty rent. The market is moving toward a "no cleaning fee" mentality. The appearance of no cleaning fee to a traveler is appealing. However, we all know nothing is free. I feel that if we had a way to roll the cleaning fee into the rent, automatically, it would be VERY beneficial.
It really is not feasible to do this manually because you never know how many days a guest will book, so you cannot calculate this until the guest makes a selection. As an example, let's say you have your rates set to $200 per night with a cleaning fee of $100. If you choose to roll this fee into your rates to give the appearance of no fee, this is the way it would work below.
Software adjusts your rates based on your minimum nights settings. Example......
Doing it this way gets you the $100 cleaning fee by adding $25/night to the rate for only 4 nights (your min night setting), and anything over 4 nights booked, that $25 is discounted. This would work the same if you had a 2-night min or a 7-night min. The software would just adjust the rent equally for the min nights set, and then discount any days booked that exceed your min night setting.
I think this would give us an easy way to roll certain fees into our rates without a lot of thought. The OTAs already are starting to favor hosts with free cleaning and this will be attractive to guests as well, with no surprises at time of booing.
Anybody else like this idea?
It's so pathetic that Google is not available on OR yet! It has been years since they have been talking about it and at least one year since they said it was immanent. I am so tired of all these other useless integrations etc.
I'm really confused by the 'issues' being presented as limiting Google Vacation Rentals integration.
Would it not be possible to create a 'Google Vacation Rentals Widget' that MUST be used by those OwnerRez users in order to have Google VR integration? (If an owner doesn't want or care about Google VR integration, they don't use the widget, simple.)
The widget could even include code to verify its use and that it's on the correct landing page on the OwnerRez user's site in order to satisfy Google's requirements. Heck, it could even automatically feed back the landing page location to OwnerRez so Google's verification system always finds the widget in use where it's supposed to.
Or am I missing something?
(Please put me in the beta program ASAP too please. I don't use an OR website, but would for that purpose... it seems a reasonable cost to me. Inquiries that I get from those who found my website through google have a very high success rate.)
Hi Ownerrez! Anu update on being able to build our reports?
There is a difference between an optional item and a surcharge. Both need to be handled properly, and at the moment, OwnerRez doesn't do this.
We need to be able to present optional items WITHIN quotes, and have the guest able to select that item be included with their reservation or not, at time of booking. Simply showing an optional item as selectable by the guest at time of booking does not meet these requirements.
In the Orlando area, optional pool heating during winter months is the norm. It is essentially a 'standard' item, but it is still up to the guest whether they want to include it with their booking or not.
However, it is so common that guests routinely request that it be included in their quote when they ask for one; "Please send me a quote including pool heating and BBQ rental," is a common example. This means that they want to know how much the booking will cost with the items included. It doesn't guarantee that they want these OPTIONAL items are not. At present, there is no way to send the guest a quote with the optional items included in the pricing (so the guest can see the total they may be paying), where those optional items remain optional for the guest to include in the booking or not.
It should be a user selectable setting for OwnerRez users, that an optional item is automatically included in all quotes created for a particular season. But that item must remain optional so that the guest can choose to include it with their booking or not.
As things are, including an optional item automatically in quotes means that it is no longer optional. The guest no longer has the ability to accept or reject the option. This means that the 'optional' item is no longer optional, it has become a surcharge.
It is a gigantic waste of time to constantly edit every quote prior to sending it out to include optional seasonal items. But this is separately problematic, as doing so makes them a surcharge, and no longer optional for the guest. This makes no sense, and is a hassle and time waster for both guests and owner/managers.
There is a difference between an optional item, and a surcharge. A surcharge, if included by the owner/manager, is not changeable by the guest. An optional item SHOULD BE.
This is incredibly basic quote functionality. Can we please have OPTIONAL items that can be included in quotes?
Thank you!
Hey Chandler reach out to DirectBookingRequests they are working on a solution.
We have to have a meeting with them to discuss. This will take a little time to implement if the meeting goes well. We will put you on our “first contact” list when this gets resolved! We appreciate your excitement, support and patience.
And OwnerRez has been helpful YEYY
Hi Alece,
You're not misspeaking at all. The mentioning of booking.com was included as booking.com would be the main point of contention for this change to occur. Apologies for any confusion!
~Caleb
any update on this ?as it was going to happened on 2023 q2
Love to hear this Paul!
The only feature that I think could make it better is a button for the condo being ready to be checked in early that would bypass the grace period and update it to the current time.
The Settings menu is an access point for core OwnerRez functionality, and as such I go into that menu more times than I can count every day. Having it located front and center in the top menu allowed me to get to it immediately and seamlessly to carry out my business.
Now that it has been moved to the far right past the Help menu and search field and buried in a dropdown, however, that quick and seamless access is totally gone.
I personally see no reason to have it buried way over there, and it is not even logical.
Please put it back where it was!
Hi Annie,
For Airbnb we have a small article here you may find helpful, https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#age-limit
~Caleb
Putting Notes on the calendar would be a great feature. Maybe have it work like the "Block Off Time" feature except the option would be "Note" and simply capture text.
Hey Caleb, I may be misspeaking here, but I don't see the original post mentioning anything about Booking.com.
However, adding a time cutoff for same-day bookings for direct bookings certainly gets my vote!
Hooray!! Thank you!!
