Feature Requests

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I recently had a booking that in retrospect seemed suspicious. They tried to book a second time a few days later and Stripe flagged the charge as fraudulent and blocked it. (They used the same name/email but different mailing address and cc #). I added them to the banned guest list and also was able to block them on Stripe.  Stripe has a button "add to blocked list." This seems like another tool to help avoid bad or fraudulent guests.

yes I've been asking for this basic functionality for a couple years now. It's incomprehensible that we can't see all the properties at once when determining prices and state length and turnover rules. I'm actively looking at a replacement for this platform based on this alone.

Why was this closed? I'm interested as well. OwnerRez checkout offers no new-age technology; it's like we are stuck in 2005. Stripe, and I'm sure the other payment processors, have similar features that can be added, like Google Pay, Apple Pay, and Affirm, and the others we are missing out on big time in this new day and age. Your other competitors already have this, like Guesty, Hostaway, and Hospitable.

Thank you Bradianna! I wasn't aware of the other companies who already have this capability. I like OwnerRez and would hate to switch but I feel some of my properties are missing direct booking opportunities because it's more payment friendly for them to use VRBO or Airbnb. Having a buy now pay later option is already affecting my bookings. Also other competitors have more options than just a credit card. I would like to see some enhancements soon! 

Why was this closed? I'm interested as well. OwnerRez checkout offers no new-age technology; it's like we are stuck in 2005. Stripe, and I'm sure the other payment processors, have similar features that can be added, like Google Pay, Apple Pay, and Affirm, and the others we are missing out on big time in this new day and age. Your other competitors already have this, like Guesty, Hostaway, and Hospitable.

Hi Peter,

Good news, there is already a pause function available today that can be used manually.

When you're in the Inbox viewing a conversation, you'll see a toggle next to Rezzy Responding in the upper-right corner. Clicking that toggle allows you to pause Rezzy responses for a selected period of time, preventing Rezzy from replying while you handle the conversation yourself.

Personally, I find that a temporary pause of an hour or so is often enough to address most situations. For more sensitive cases, you can pause indefinately and simply take over the conversation and leave Rezzy paused until you're ready to re-enable it.

That said, I do think your other suggestions have merit. In particular, it could be useful for Rezzy to automatically pause when sentiment becomes highly negative, or when a conversation is explicitly escalated to the host. In those cases, a notification could be sent to the host letting them know Rezzy has stepped aside and that it's now up to them to continue the conversation.

Thanks for the suggestion!

Please add a Pause or Hold Response button for Rezzy AI that allows the AI to temporarily stop replying in a conversation when either of the following occurs:

1. The guest sentiment turns negative

2. The issue has been escalated to the host

Reason for Request

When a guest becomes upset or a matter has been handed off to the host, Rezzy should not continue replying at the same time the host is also responding. Dual responses can confuse the guest, create mixed messages, and make the situation harder to resolve.

Desired Behavior

When the pause feature is activated:

• Rezzy stops sending automated replies in that thread

• The host can take over communication without interference

• Rezzy resumes only when manually re-enabled

• The pause should remain active until the host clears it

Benefits

• Prevents conflicting messages

• Improves guest communication during sensitive situations

• Reduces confusion when the host is actively handling the issue

• Helps maintain a more professional and consistent guest experience

• Gives the host full control during escalations or difficult conversations

Suggested Trigger Options

This feature could be activated:

• Manually by the host

• Automatically when a negative sentiment threshold is detected

• Automatically when a conversation is marked “Escalated to Host”

Summary

A pause function would make Rezzy more effective during high-risk or sensitive conversations by ensuring the host and AI are not replying at the same time. This would improve clarity, reduce confusion, and strengthen guest confidence in the support process.

Airbnb offers guests the option to specify a specific check-in window to let hosts know a more accurate time that the guests are planning to arrive.  When guests choose to specify a check-in window, these values override the Latest Check-In Time value on the booking.  So if my property is set to allow a Check-In Time up until 11 pm, but the guest says that they will be arriving between 4 pm and 6 pm, my Latest Check-In Time value gets overridden to 6 pm.  This is problematic because my guest arrival information uses the {BCHECKINTIME} field code and it tells the guest that my check-in window is now 4 pm to 6 pm, which is incorrect.  It makes the guest think that they now have to arrive by 6 pm, even though they have until 11 pm.  The Latest Check-In Time value for a booking or property should never be overridden by guest-provided values from Airbnb.  If OwnerRez would like to display the guest-provided estimated arrival window times, these values should be stored in a separate data field and not impact the {BCHECKINTIME} field code or the Latest Check-In Time value for a booking or property.

Hi John,

We've been in contact with Furnished Finder in the past, but they weren't interested in an integration with OwnerRez at that time. I'd suggest contacting their support team directly to let them know there's user demand for it. If they decide they'd like to move forward, they're welcome to reach out to us at help@ownerrez.com, and we'll connect them with our Partnerships team!

I was wondering if Owner Rez can consider integrating with Furnished Finder.

Hi OwnerRez Team,

It would be extremely helpful to have the ability to export task lists to CSV or Excel. This would make it easier to track housekeeping, maintenance, vendor performance, and operational workflows across properties.

Helpful fields would include property, task type, assigned vendor/user, due date, completion date, and status, along with filtering by date range or property before export.

This feature would add a lot of value for teams managing multiple properties.

Thanks for considering it!

My guests use my Book@ to communicate with me and through my tech stack. On occasion, they send me message through book@ that I want to go throuh OR so my staff can monitor or just to have in the proper place and not in the lonnnnnggggg line of emails in my workspace.  I would like an email that goes to OR even if they have not replied to the correct thread.

This is an excellent request, and a challenge to provide.  For all other major listing sites, 'infant applicability' is a yes or no. BDC does not offer that. Instead, we have to provide a number that no other OTA supports.  Since we have to simplify the setup UI as much as possible for everyone's sake, the decision was made to send 0 for no, and 10 for yes, instead of adding a BDC-only field for the number of infants.

Should this decision be revisited?  This is the forum to help us decide.

Hi Alison,  I would say this is a valid request, except that I can no longer find internet or wifi anywhere in the BDC amenities. Maybe I am blind, but I went through the lists in the Extranet multiple times.  Also, please note that 'free wifi' is not one of the choices in OwnerRez Properties > Amenities..

The project is well underway, and just landed with our QA team in the last few days! While I cannot provide a precise timeline for beta or full release, things are moving along nicely.

We'll continue to post updates here as they become available.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

I help a lot of Owner Rez friends so I have a long list of accounts I can switch into but some I access far more than others. Please allow custom ordering of those accounts (or even just default to being alphabetical rather than order of most recently added) or allow us to "pin" frequently accessed accounts to the top. Thank you!

Good morning, all,

Have we (host) had any recent response or communication from OwnerRez on this topic (Buy Now Pay Later) and the ability to offer it via an API integration for direct booking checkouts? Airbnb guests told me about Klarna, and I'm seeing other hosts recommend options from years past that I'm not that familiar with, too. Can anyone tell me how they are using, or have experience with, something that can be integrated now, or be part of the checkout process for direct bookings?

Also, from a cost perspective, Klarna is already set up through Stripe, and it looks like they only charge the host 6%, while guests pay fees/interest. Please let me know if I'm missing anything or 

Thank you so much! 

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

[This topic has been merged with another topic (Buy now pay later options such and Paypal or other payment option integration solutions). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Klarna As A Payment / Check Out Option)]

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

I had someone reach out to me last night and tell me that my prices were higher on my hosted website than they were on Airbnb.  I knew that this had to be wrong because of the markup we have on our Airbnb listings.
So I went to our website and Airbnb's listing for one of our properties to see for myself.  What I discovered was that Airbnb is showing the total price (excluding taxes) while our website is showing the total price for a stay (including taxes).  This makes it appear that our prices are higher, even though they aren't. 
Is there a way to set our Hosted Site to display prices the same way that Airbnb is displaying total stay prices, or is this even a good idea?  It appears that Vrbo is doing a similar thing on their site as well, showing the total price before taxes.

Both of those tickets appear to have been submitted before I turned the new Rezzy changes on for you. I've let the support team know that I did that. 

Great, thanks for checking . Fyi, had one reply created by Rezzy after your turned it on, and Rezzy followed my rule of not providing amounts for Airbnb rentals (which failed in the past) 👍🏻

Both of those tickets appear to have been submitted before I turned the new Rezzy changes on for you. I've let the support team know that I did that. 

Thank you, Bri. I look forward to experiencing the update and, like Ariel, also hope it will bring some resolution to my open Rezzy-related support cases. 

For me, I'd still like an option to toggle on notifications (or, even more ideally, summaries with links) of Rezzy-handled replies. My ideal scenario is to have Rezzy answering automatically during overnight hours, with me having a quick way to review the messages it sent first thing the next morning. Even if/when Rezzy is eventually working "perfectly", it's basically like a hand-off opportunity where my overnight "coworker" is getting me up to speed on what it handled while it was on duty.