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+1 to this feature request. I jumped on the forum searching for the same thing.
VRBO sends audit failure notifications daily while I have photos containing text. I want to be able to edit the photo list and toggle which OTA or all OTAs.
[x] All OTAs
[ ] AirBnb
[ ] VRBO
[ ] Hosted Website
[ ] ...
Thanks for your consideration!
Agreed. I am in the same boat with floorplan images and one image with listed nearby activities that VRBO will not allow. I'd like them to be within the first few images on Airbnb but cannot do this or else they will get pulled for VRBO. It would also be nice to choose which images get pulled for VRBO and which for Airbnb so I can control the order better as well.
I agree. Just started with Owner Rez and 10 reviews (at least for my guests) is extremely lengthy. People don't want to scroll past such a long amount of text to get to the next section on my site. I only have one property so on each page of my site, I have a container for reviews (in case they missed it on another page). It would be nice to have a way to limit the reviews AND possibly an even smaller widget that just shows a summary of reviews or a total rating, etc so we have options on different pages.
Need "get 10% off your first stay" too.
I would like to be able to permanently delete triggers and templates that haven't been used in months or years. I realize that I can disable them, but I have a pretty long list and it gets confusing and cumbersome when I'm adding new items or having to sort through disabled items.
Not ETA I can provide at this time, but it was tasked this week and we look forward to seeing it roll into development very soon.
Hurray! This is much needed. When do you expect it to hit production?
PLEASE add a "review written" condition option for triggers! This is so crucial so that we're not reminding guests who have already submitted their reviews!
Hey, Alece!
We have plans to incorporate a "No Review" option with regard to reviews in trigger conditions. I think this will serve the purpose you're looking for.
This integration will do a long ways towards unifying our inbox. Any updates, now that it is almost April?
Had a failed text message today (did get notified) but it doesn't show as failed in our InBox. That would be great to be able to see.
I was able to find it in the person's "conversation" page. It would also be useful to know the reason it failed. When I googled the error code looks like the picture in the text msg was the issue?
So many crucial elements are needed to be made available via widgets -- including a map for search as well as a map for individual property pages showing the home's location!
Agreed. We have the same issue.
I have several photos that have text and are allowed on Airbnb, but not VRBO. Has this feature been created yet so I can filter?
Hi Shannon,
This request was closed, and all unique votes here were moved over to the main thread on this same topic - https://www.ownerrez.com/forums/requests/select-which-photos-are-sent-to-the-difference-channels-and-our-own-website
At this time, there are no plans to build out this feature. I suggest sharing the request linked above with likeminded users who would be willing to give it an upvote. Our Product and Dev teams rely heavily on votes to determine what will make it on the development roadmap in the future!
I have several photos that have text and are allowed on Airbnb, but not VRBO. Has this feature been created yet so I can filter?
Any ETA on this feature??
This request has been merged into the related topic https://www.ownerrez.com/forums/requests/trigger-on-incoming-review-based-on-criteria
All unique votes from this thread have been accounted for on the request linked above.
[Another topic was closed as a duplicate of this topic (Invite Well Reviewed Guests to Direct Booking Site)]
This topic is being merged into related request https://www.ownerrez.com/forums/requests/repeat-guest-tag-automation
All unique votes from this thread will be accounted for on the request linked above.
[Another topic was closed as a duplicate of this topic (Trigger Criteria filter for return guests)]
No, I don’t charge a fee on taxes. I don’t think a flat fee on revenue is that unusual of a model, as OwnerRez supports it. Many other PMs charge a similar flat fee. Yes, that’s how we do VRBO fees too. It works….but it todays day and age of software capabilities there is no reason it should be that manual. Being able to have a recurring 5% fee added to every VRBO booking would easily solve this. This feature has been requested for 6 years.
Is there a way to trigger a channel message to be sent immediately after our auto 5* review is written? It appears the triggers in this request are for guest reviews (which would also be helpful). Any suggestions?
Hello, yes, that is correct. I'd like an AI chat support agent available as an OR user. Glad to see it's currently in development.
You are correct, it sounded like you weren't aware of these components. Interesting business model for sure. I would assume any taxation is not included in revenue to the owner?
Vrbo fees are a pain... we currently use the Import/Export feature on the Tools Menu. We export from our VRBO statement page the CSV file of the fees and then use the Import Vrbo Commissions option to import those fees into the bookings... but they would be a booking expense not an owner expense as it seems that you need.
What you just described is the current way that OR works and not what this thread is about. Agreed, this would also help for recurring expenses like landscaping, tech, etc.
What you sent along does not work for many business models. I don't collect the cleaning fee and keep it. I charge a cleaning fee per reservation. It is not always the same as the cleaning fee charged to the guest. All income is revenue and I charge a flat fee on all revenue, including cleaning fees. I also have to charge other fees per booking that the guest does not pay - i.e. linen fee. Regarding the booking fees, it is a known OR limitation that it cannot properly pull in VRBO pay per booking fees. A recurring expenses feature would allow a 5% VRBO fee to be charged to every VRBO reservation. This is not currently possible including in the screenshot you sent.
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Edward, not sure if this will be helpful or not, but the surcharges can be configured. I suspect it requires that the PM module be turned on but you can choose to handle them appropriately. Here is a cleaning fee where we get the entire amount... It never even appears on the owner statement. Guest pays it and it comes to us. We run the PM statement to get what our total payouts from the owner should be.
And then on the owners you can decide for each owner how to handle the channel fees. This one is an example for an Owner setup to deduct that channel fees from the owner. And of course you can choose to show it or not.
I believe that this thread is more related to those things that happen over and over each month but are not really related to the booking themselves...at least that is what I thought it was. Like fees we charge for tech or landscaping or window washing, etc... it happens month after month for a property but is not tied to a booking.
Edward, not sure if this will be helpful or not, but the surcharges can be configured. I suspect it requires that the PM module be turned on but you can choose to handle them appropriately. Here is a cleaning fee where we get the entire amount... It never even appears on the owner statement. Guest pays it and it comes to us. We run the PM statement to get what our total payouts from the owner should be.
And then on the owners you can decide for each owner how to handle the channel fees. This one is an example for an Owner setup to deduct that channel fees from the owner. And of course you can choose to show it or not.
I believe that this thread is more related to those things that happen over and over each month but are not really related to the booking themselves...at least that is what I thought it was. Like fees we charge for tech or landscaping or window washing, etc... it happens month after month for a property but is not tied to a booking.
It’s a huge question mark why the breakdown of price per each booked night isn’t native to this app, and why fixing this wasn’t top priority years ago.
Who goes to buy anything else and both seller and buyer get to see only the total and not the breakdown?
Hey is there any update on this feature? I have had a few booking ask to reduce their stay and it ca be impossible to reduce the rate correctly when using dynamic pricing because the rates change daily.
Agree - I also would like an AI agent that I can train on my portfolio of properties and their owner manuals. It could then answer most common questions.
Hey Sloanish,
I take Nathan here to mean that he'd like an AI chat support agent available as an OR user. Sounds like what you're looking for may more closely align with this Feature Request which is already in development at this time:
https://www.ownerrez.com/forums/requests/chatgpt-integration
Preach! :)
