Feature Requests

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[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Smart reviews)]

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Critical Feature Request: Granular Staff Permissions)]

One of the biggest things currently limiting our ability to scale within OwnerRez is the lack of granular staff permissions.

We are hiring a full-time marketing/listing manager to build and optimize listings, manage photos, amenities, SEO, and channel setup. However, there is currently no way to give them the operational access they need without also exposing sensitive financial reporting, PM/accounting pages, owner statements, and company revenue data.

Right now the permissions are too all-or-nothing:

• Calendar-only access is too limited
• Operational access exposes financials unnecessarily

As management companies grow, we need role-based permissions that allow us to separate operations from accounting and financial visibility.

Requested features:

• Hide financial reporting
• Hide PM/accounting pages
• Hide owner revenue/payout data
• Create customizable role-based permissions for staff

This is becoming a major bottleneck for scaling companies and safely delegating responsibilities inside OwnerRez.

If this would help your company too, please upvote so OwnerRez can prioritize it.

Hello OwnerRez Team,

I’d like to request support for full block lifecycle management through the API (v2).

## Current Limitation

When working with blocks (is_block = true), the API currently does not allow:

- Deleting a block
- Converting a block into a real booking

Attempting to convert a block results in:

{
"messages": [
"You can't change booking type via API."
],
"status": "bad_request",
"status_code": 400
}

## Why This Matters

In real production environments, blocks are often temporary and part of automated workflows, such as:

- Pending reservation holds
- Maintenance scheduling
- External partner synchronization
- Availability locking during payment flows

However, real integrations require the ability to:

- Confirm a block → convert it into a booking
- Cancel a block → remove it and restore availability

Currently, this forces developers to:
- Use manual UI intervention
- Implement unreliable workarounds
- Break otherwise fully automated booking flows

## Industry Expectation

Most booking systems and channel manager APIs support full inventory hold lifecycle operations:

- Create hold/block
- Confirm hold → booking
- Cancel/delete hold

These capabilities are critical for:
- Preventing double bookings
- Supporting real-time integrations
- Building scalable automation systems
- Enabling partner API ecosystems

## Requested Features

1. Delete Block via API

Example:

DELETE /v2/bookings/{id}

Or any dedicated endpoint for removing blocks.

2. Convert Block → Booking

Allow updating a block into a normal booking through API.

Example:

PATCH /v2/bookings/{id}

{
"is_block": false
}

Or provide a dedicated conversion endpoint.

## Additional Notes

This feature would significantly improve API completeness and reduce dependence on manual operations.

For integration-heavy systems like ours, this functionality is extremely important and would unlock much more reliable automation workflows.

Thank you for considering this request.

Daily option is missing, would be nice to send myself reminder daily to clean the property until tag is removed

Daily is handled by selecting the Weekly option and selecting all the days of the week. And then use the Tag condition.

Daily option is missing, would be nice to send myself reminder daily to clean the property until tag is removed

Is there an update on this and whether it will be a beta first? Thanks!

All the praise hands!! Thanks @Bri!

Rezzy delay is on the way! While I don't have an ETA to provide at this time, we did get the feature work drawn up and it should be moving into development fairly soon.

Very interested...

Please add this button/feature for those of us who are OCD. Thank you! 

This.  Airbnb has been offering this feature for a long time and I am amazed it is not offered already here.  

As the title says.  This is a setting that Airbnb offers now and is no longer available to me now that I am using Owner Rez.  This should be added immediately as it is incredibly valuable.  

Also request here with better description: Request for Separate Booking Window Lead-Time for Instant Bookings vs. Inquiries - Feature Requests - Forums - OwnerRez

I've been rather aggravated that a lot of the API fields that I would find extremely useful to access on our website are not exposed through the WordPress plugin shortcode.

The documentation for the WordPress plugin claims, "For a complete list of available fields, see the JSON Response Format on the API endpoint." However, most of the listed fields are actually NOT available, as can be easily seen when listing them out using "json='true'".

So I'd like to request that reality be brought to par with the documentation: if it's listed as an available API field, that it actually be available via WP.

To be clear - I’ve already implemented the urgent contact form on our web site, and have Rezzy enabled during off hours to provide the link to it if there’s an urgent issue. All I’m asking for is the ability to direct Rezzy to remain silent unless the guest message matches one of my pre determined directives. 

I would like to be able to give Rezzy a directive to ONLY respond if the guest message matches a specific directive. 

For example, I’d like Rezzy to step in and provide a link to an urgent contact form if the guest is reporting an urgent matter (ie lockout, utility failure, leak, etc). 

I can setup a Directive for Rezzy to watch for these types of messsages and provide the urgent contact info in those situations - that works great. 

but I’d like to be able to tell Rezzy to be silent in all other non urgent situations instead of needing to have it enabled to chat about anything all the time just to handle urgent requests. 

I have been working on creating owner statements and wish there was an option to roll up booking related expenses by category.  Listing out each fee separately makes it hard for an owner to see a snapshot of what they're spending on each type of fee at a glance.

It would be super helpful if we could add dates to tasks.  I found myself making tasks and never completing them because there is no system.  For a maintenance task, it would be great if I could create a task and schedule it for my maintenance person for the next check-out date.

Wonderful update,  thank you!!!

Amazing! OR is almost to the point where I can drop my operations software!

Big ask would be triggers for task creation with different templates and to be able to generate door code for tasks using the last 4 digits of the service providers phone number. 

It’s in the upper right NOTIFICATIONS. Ours already turned on. 

Great feature.
I'm Workflow & Devices > Door Locks > Schlage (my locks)
but I don't see this Notification box in your screenshot. 
Can you show the steps?

To set up the notifications you want, look under the Notifications menu item in the User Profile menu in the top-right corner. By default, First Action Is Attempted by Guest and Low Battery Warnings are enabled. You can also turn on Any Action Is Attempted by Guest.

To set the battery level you want to be notified at, that is under the Schlage Lock integration settings - Settings > Door Lock Integrations > Schlage Home > Change Button

This is awesome! Thank you so much!

Just curious, if you have Schlage locks that aren't mapped to a property because we don't need the codes changed (e.g. owner's closets), is it possible to get notified about low battery alerts for them too?

I haven't personally tried that, but yes, it should work as long as the lock is active in your Schlage account. If you click the Change button next to Property Mapping, you can see all the Locks' battery levels are present in your OwnerRez account (not just those mapped to properties). So they should send you a notification. Give it a try!

Great feature.
I'm Workflow & Devices > Door Locks > Schlage (my locks)
but I don't see this Notification box in your screenshot. 
Can you show the steps?