Feature Requests

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[This topic has been merged with another topic (Make a invoice using the tools of a booking but optionally without date or property).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Allow an booking to be created that is like an invoice and does not have to check for availability)]

@PacViewLodging

I stumbled upon this and have some thoughts from my own experience. Would be great to connect and talk about implementation as I think we both have utilized this heavily. I was in the BETA for hubitat and had made some custom modifications to better serve my use case, such as prefixing guest codes with a G: so they are easy to identify.

I will say I think many of your asks are possible, but likely not in scope for OwnerRez. I have made many of my own automation and I have considered offering them out to others or consulting for others to help benefit from my own findings.

1. I recommend handling this in Hubitat. It is out of scope for OwnerRez imo. I use BatteryMonitor which was installed via Hubitat Package Manager and can be configured to send details to a notification device.
2. I have notifications set up so it sends me an email on every unlock, including manual. When needed I can sort through the history. It is dependent on internet connectivity and the lock communicating back to the hub properly but I think that is required for all cases.
3. Kind of falls under the previous one for me. I have push notifications turned on in hubitat and when I see a door unlocked but know it isn't booked, that is a red flag. I haven't built in anything to bring more attention to it if not in use but I think I could get there if needed. I have another automation that puts the hub in rented mode based on the calendar so I could do a rule machine to handle that.
4. That does sound great. I would love first use as well but again I think that falls on hubitat versus ownerrez. If using the custom field definitions per property for this, how would it trigger something in ownerrez?
5. This is a scaling issue that I don't think Hubitat every considered. I have some thoughts on how to possibly do this but it depends on doing some central management and connectivity.
6. Interesting, you set a code for an owner block? I have permanent codes for most vendors but that makes sense. To play devils advocate, how should this be handled when there is a departure or arrival that overlaps? Should the vendor have access during that booking window?

Send me a message if you want to talk more on this privately.

Our staff uses the booking screen frequently to view what is happening today.

It would be very helpful if there was a TODAY button.

So you click it an only see todays arrivals.

And as I type this it would be great if there were buttons for YESTERDAY TODAY TOMORROW 

 I know I would use them all the time.

Yes, there are daily reports to view the bookings but very often we need to view the reservation which when using the report often requires rerunning the report especially if you are reviewing multiple books.

Could I ask you to write this up for the Helpdesk to take a look at? Feel free to reference the Feature Request URL when doing so. 

I'd like for them to take a look and see if there's anything amiss here. If you could also include the details of what you're trying to accomplish with the trigger, that'll be helpful.

Thank you!

Thanks for the feedback, Donaven!

Tag Automations are still in in the early stages of development, and we're actively gathering feedback like this to shape their future. Expanding auto-tag functionality to work with guest records, like it does for Bookings currently, is definitely something we'd like to include in the future. 

In the meantime, you can create a tag and have it apply automatically to the booking. When you see a booking with that tag, you can manually apply it to the guest record as needed.

I know there is a request to have pictures listed by channel.  But I was looking at rotating through some pictures too.  Would it be possilbe to make it where a picture is still on your system, but saved, not live.  Then I can rotate in and out.

This would be great!

It would be great if we could see the current messages, as they are, but then have a way to see what is scheduled to be sent in the future.  And maybe even a send now button to trigger it sooner.

I manage 38 properties. When reporting lodging taxes, it would be nice to have the option for the tax report to broken down by municipality. Even if you made it able to be run by tags, I could tag each property by municipality. This would save me much spreadsheet work!

Could you please elaborate on how this workaround is done?  Sounds like something I need to do. 

Hi Brie,

This does not resolve the issue unfortunately - after 11pm owner rez does not trigger any messages (if they sign the rental agreement after the last batch has gone, that triggers the check in instructions), and the guest does not get the message with the check in instructions  until the morning, which is obviously not a solution!

Is there anything else that can be done on this seeing that now you can choose up to what time per cahnnle for last minute bookings?

Thanks

It would be nice to be able to download all property photos at once. Often they are uploaded from co-workers computers and everyone has different properties saved on their computers. Some of those employees don't even work for me anymore. It would be nice to be able to get them all at once so i can put them in a shared folder for future use. 

I am constantly getting replies to gap night offers, asking how much will that be for the night. If i send out a gap night offer email and I offer a 25% discount, it would be great if OR could automatically calculate that rate, apply taxes and fees, and add any vrbo or airbnb fees. Then send that total in the email with the offer discount. 

Yes this would be especially helpful for guests on the do not book again list. it should flag their booking and highlight it so you can see it on the ribbon. 

I agree this would be a great feature - it makes accounting with different LLCs difficult. 

Hi Peter,

The most recent update is what I shared on June 12th above. I'll pin that reply in this thread so it floats to the top.

Once we know Recurring Expenses is moving into development, we will share the news here. There's no definitive timeline that I could provide at this time.

Is there any updates on this feature? It has been "planned" for quite awhile now.

I created a custom payment link in stripe. There are work arounds. Was a suggestion for an improvement.

Have you taken a look at our custom payment options? You can set these up to be available to your guests to pay for their stay. Here is a support article showing you how to set up custom payment options:

https://www.ownerrez.com/support/articles/payment-processing-methods-custom-options

This video will also show you how to set up custom payments. While we've recently changed the screen layout, the instructions remain the same.

https://www.ownerrez.com/support/articles/custom-payment-video

Thanks for the request, Shannon!

For a current workaround, you could change the zoom on your screen to be something smaller than what it's currently set at. For example, the tags column doesn't disappear on my screen until the zoom gets to be over 125%, if I set my zoom at 80%, I can see all of the booking columns on my laptop screen. That doesn't work for everyone, although it's an option.

You can also export your bookings list to an excel file and manipulate the columns there, making the columns wider or narrower.

Hi OwnerRez Team,

I’d like to request a critical feature upgrade to better protect hosts from chargebacks on both direct and Airbnb-linked bookings:

Automatically attach each guest’s signed rental agreement (PDF) and booking metadata to all card charges processed through OwnerRez — including those tied to Airbnb bookings (e.g., security deposits or damage holds) — so that the documentation is preserved and auto-submitted in the event of a chargeback.

🔐 Why This Is Crucial:

• I recently lost a $1,700 chargeback because I accidentally submitted the Stripe dispute without attaching the signed rental agreement, and there was no way to correct it afterward.

• The agreement was signed and stored inside OwnerRez, but not linked to the charge itself — meaning Stripe never saw it.

• While most protections are focused on direct bookings, Airbnb guests can still file chargebacks on security deposits or incidentals charged to a card on file through OwnerRez. These charges need the same level of documentation support.

• Without auto-attached agreements, there is always risk of:

   

  • Human error during dispute submission

  • Missed deadlines

  • Losing otherwise winnable disputes due to technical gaps

   

✅ What This Feature Should Do:

1. Automatically attach the signed rental agreement to any charge processed via Stripe, Authorize.net, or other payment gateways — including those tied to Airbnb or Vrbo bookings where OwnerRez is holding a card on file.

2. For chargebacks:

    

   • Either auto-submit the agreement, or

   • Present it for easy manual approval with all metadata pre-loaded

    

3. Include timestamped metadata: booking details, check-in/out dates, guest info, and agreement signature time.

4. Ensure these attachments persist for security deposit holds, cleaning fees, and damage charges even if the booking originated on Airbnb.

🧠 Who This Helps:

This would benefit:

• Hosts with direct bookings

• Hosts using OwnerRez to collect damage deposits or hold cards on Airbnb stays

• Anyone dealing with increasing fraud and chargebacks across platforms

Thank you for considering this. It would be an incredible safeguard for professional hosts and elevate OwnerRez above any competitor in terms of chargeback protection.

Sincerely,

James DeFazio

DeFazio Rentals LLC

third party apps that dont generate in the moment of booking. Some take time to process codes, links etc... so having a feature that allowed a touch stay booking guide link to generate, THEN send a triggered email, message, etc would be helpful. 

the old booking reports when you hover your mouse over the field it would show % up or down of property, $ amount up or down. Please add this back with the new booking reports format. Or in that case any and all reports that had this feature. 

It would be nice to be able to have tag automation on the contact level and not just the overview level. 

I added a feature request if you want to add your vote to mine.
https://www.ownerrez.com/forums/requests/add-tag-automation-for-guest-tags-and-property-tags-fields#79395

One of my most common uses for tag automation is tagging the guest as a good or unwelcome guest and it would be nice to be able to set up an automation if guests leaves a bad review, tag the guest (not the booking) as an unwelcome guest.  Just as an example.

Absolutely... I was expecting this with tag automation, but apparently they only deployed it at the booking level.... I want a tag automation if guest leave <4 star review, tag guest "unwelcome" etc etc.

Great suggestion! I could see us adding a column for commission that is the aggregate of all commission expenses in the statement grids. That would be very useful. We'll discuss this internally and see what we can cook up.

Hi,

I deal with many customers from around the world. 

I would like Apple Pay and Google Pay enabled, or/and the payment options can be chosen from the payment dashboard in Stripe.

Apple Pay has many advantages, including extra protection against fraudulent cards. For example, a card from Sadia Arabia, Stripe, could not verify the CVC or address, and blocked the payment for being high risk. However, Apple Pay would allow the payment to go through.

Please reach out to Nuki and let them know you'd like them to integrate with OwnerRez! Often they need to know there is interest from users of their product before they are willing to invest development time into an integration project.