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Unless I'm missing something, which isn't out of the question, you make changes to description layout within the OwnerRez override you must create, otherwise it will pull the text in as the default description with no layout other than the font/color selected in the Theme/Layout section. Headings, subheadings, etc go away.
I understand that layout changes can be made with CSS/HTML changes, but there should be more customizable options in the override to allow those changes to be made without having to change CSS/HTML
Stripe offers 3DS credit card processing. When using 3DS and a guest extends or a security deposit is reauthorizes it creates a MIT contract. That contract can be used on subsequent transactions.
However if the MIT contract is canceled the mandate.updated webhook must notify OwnerRez that the card cannot be reused.
Just like when stripe sends notification that a card has failed. Stripe also sends a notification when MIT contract has been terminated.
Without the mandate.updated webhook hosts OR would continue with the processing with realizing it should have been cancelled.
That is why is absolutely critical to make sure and verify if you currently have compatibility with Stripes mandate.updated webhook.
Hi Nicole,
Could you provide us with a screenshot to go along with this request? I'm having a little trouble understanding what you're looking at / for.
You can change the font of your website in the hosted site's Theme & Layout settings. Testing in my own account, changing the font there also changes the font of the descriptions for each property. You can also adjust text colors in the same area.
This is a no-brainer, and I’m not understanding why OR has the ID associated with the booking rather than the guest.
I also find it astounding that I am only the third person to upvote this!
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
I started to use Rezzie but then stopped. Didn't like a lot of aspects about the answers and it took me more time to edit them than to answer myself or to use my templates.
I’m not mad at the AI upgrades. It kinda kicked OR into the stratosphere (even though we had already partnered with another AI messaging service before OR launched theirs).
But Google Meta Search would be huge huge for us.
All my listings show on Expedia via Vrbo. Don't yours?
I gotta chime in here too! Really hurt losing access to Expedia Partner Central and Google Hotels when we moved from Lodgify to OwnerRez for a botique hotel.
Trying to get set up on Google Vacation Rentals instead but it's just not quite designed for multi units at the same property...
Way more important than the AI bells and whistles!
We are huge fans of OwnerRez and are actively searching for a hotel PMS just to be able to list on Google Meta Search (Google Hotels). I would much prefer stay with OR and build here, but it is a fundamental requirement for a boutique hotel to be able to market through Google (Meta) Hotels. Expedia would be amazing too ;)
This would be a big buildout if OR needed to add “room types” and things of that nature, but all of our boutique inns have unique rooms; no room types, so it’s essentially a grouping of short term rentals.
I want to echo this strongly. Google Hotels is a critical discovery channel, especially for hotel-like, inn, and multi-unit properties. Guests increasingly start with Google Maps / Google Hotels, not OTAs.
I’ve seen the same dynamic elsewhere: when pricing and availability are properly synced into Google Hotels, booking volume and booking quality materially increase. Losing that channel because of missing native integration creates real opportunity cost, particularly for properties operating beyond single-unit STRs.
I’m actively onboarding a new property that would benefit significantly from Google Hotels exposure, and native OwnerRez support here would meaningfully influence how we route inventory and prioritize direct booking efforts. This feels like a feature that unlocks outsized ROI relative to implementation effort, and I’d strongly encourage prioritizing it.
I strongly support this request. I’m in the process of onboarding a new multi-unit property with multiple room types under a single address, and the lack of true hotel-style inventory management is already a material constraint.
Managing shared availability, centralized pricing, and reporting across similar or variant units is foundational for this type of asset. Without it, operators are forced into workarounds that introduce operational risk, reporting inaccuracies, and unnecessary overhead — especially at scale.
This functionality would meaningfully expand OwnerRez’s viability for larger, hotel-like properties and mixed-unit portfolios, and would directly impact my ability to efficiently operate this new property within the platform. I’d strongly encourage prioritizing this on the roadmap.
Also, AirBnB long stays are very difficult to manage and it is all on their terms so we do not offer long stays on AirBnB and therefore we have to turn it off on all channels to manage this.
I would like to see guest sentiment as something that could be a variable for zapier flows etc
that way if we're doing any kind of email marketing etc, we can know ahead of time who to exclude
I generally wouldn't want to send more things to someone who complained the whole rental
So having guest sentiment as a variable as a good/bad/neutral would be awesome
There are fonts and colors available for hosted sites, including the Google font library, that are not available for the description overrides that feed into hosted sites.
Please add additional fonts in the overrides to match selections for the hosted sites, and add the ability to choose custom colors for fonts and backgrounds.
This is to help us ensure brand consistency across hosted sites.
Thank you!
I agree — The limitations of the fields that provide the totals now are less than ideal. Our workaround was to provide additional context via our theming settings. Sharing in case it’s helpful for you as well in the meantime…
Wow thank you. I had no idea we could do this in theming settings. I’ll take a look.
Although I still need to include gross bookings for the month somewhere so still need the notes section :)
I agree — The limitations of the fields that provide the totals now are less than ideal. Our workaround was to provide additional context via our theming settings. Sharing in case it’s helpful for you as well in the meantime…
I think a better option for this and less risky for us as VR operators is the ability to add BNPL providers ike Klarna or Clearpay (Afterpay) in the or Paypal Credit.
Since the changes to the owner statements in November we are no longer able to use the totals boxes as they show the incorrect data. I need to be able to write the gross bookings for the month (not ones shown previously), the total expenses and the payout to owner
I am writing it in the notes box like this:
Property 1:
Gross income:£2,612.91
Total Expenses: £1,403.51
Owner Payout:£1,209.40
Property 2:
Gross income: £2,410.02
Total Expenses: 1,545.09
Owner Payout: £864.93
Total for payout (combined) = £2074.33
But it is displaying on the statement as below which just looks confusing and hard to read:
Notes
Property 1: Gross income:£2,612.91 Total Expenses: £1,403.51 Owner Payout:£1,209.40 Property 2: Gross income: £2,410.02 Total Expenses: 1,545.09 Owner Payout: £864.93 Total for payout (combined) = £2074.33
It would be great if you could change format of the text as well. but the main thing is the ability to add line breaks. I tried doing this using the <br> but it caused a error page.
Does anybody have other recommendations of how to have a waitlist on their website? The RedCarpet Waitlist feature doesn't work anymore, I contacted RedCarpet and they weren't sure but also weren't invested in the feature, they just recommended I pay for the subscription.
The standalone waitlist function was rolled into our WatchDog app which combines three automation tools; Waitlist, Property Status, and Cancellation Manager. We've actually added new features to the Watilist tool including a customizable button builder. It generates a code snippet that you can drop into your website and sends guests to your custom waitlist site. Also, your site url now includes your business name and your waitlist page header uses your own branding. Here's the link to our waitlist site: waitlist.forourguest.com/potomacadventure/w
The full WatchDog bundle is free for a single property and 1.50/property for unlimited properties.
Does anybody have other recommendations of how to have a waitlist on their website? The RedCarpet Waitlist feature doesn't work anymore, I contacted RedCarpet and they weren't sure but also weren't invested in the feature, they just recommended I pay for the subscription.
Me too! This is a big problem for us as a UK PM. Owners need to see the Gross revenue, total expenses and then net for each month.
Since the upgrade in November the total summary at the bottom is even more incorrect. It now shows net bookings (after all booking expenses are taken off) it then shows expenses as £0 even though there is a big list of booking expenses and then it shows net to owner.
We NEED this for UK tax purposes.
Even if we could just have the ability to adjust the columns that show up in the totals box so we can choose what to display, like we can with the rest of the Owner Statement.
My owners can't refer to the Booking Revenue at the top because if there is an expense from a booking from a previous month it shows that in the bookings which then over inflates the gross booking revenue as it double counts the income.
If this would be at all helpful to you PLEASE vote for this as I've had numerous comms with OR about it and their solution is for me to use a calculator and write these totals in the notes section of each statement!!!!
Imagine how long that would take with owners who have 11 properties?!!!!
I use a template set up like this:
Hi {CFIRST},
Thank you for booking with YorGuest. Please find below the requested receipt for your records.
Please note as the owner of the property is not VAT registered no VAT is payable on your booking.
Charges: {BTAMT}
Paid: {BTPAY}
Owed: {BTOWE}
Number of nights: {BNNGHTS}
Date of stay: {BARR} - {BDEP}
Number of guests: {BNGUEST}
{CFULL}
{CADDRM}
{BCTAB}
Billing activity
{BBACT}
Thank You!
Kind Regards
YorGuest Team
Sadly though I do get guests coming back asking for a PDF version which I obviously can't supply. I just tell them to go to print in their email programme and save to PDF. Not ideal but better than nothing.
I have a footer on all our emails with all our company details including company number, registered business address and VAT number. On the header of our emails I have our company logo so at least when the guests do print to PDF it looks a bit like an invoice.
If I include our PROCESSING FEE under Rent, the guest views it as a higher rate and this will not work because as a comparison, we will seem much much higher than our competition. This is a HUGE stumbling block for us at this point.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
We need the ability for portal users to add or edit tags. This will allow to create custom workflows for guest messaging. For ex: a cleaner has been given portal access, after cleaning is complete they can add "Cleaning Complete" tag. There can be a workflow created, where when this tag is added the message is sent to next guests indicating that rental is available for check-in.
Tags can be added for other things as well, such damage, supplies needed etc.
Hi there!
What you're asking for is essentially payment schedules, so I'll merge this feature request that direction. If you'd like to add any additional details on how you'd prefer to see this feature function, feel free to add a comment on that thread!
[Another topic was closed as a duplicate of this topic (Variable payment schedules based on (1) how far in advance booking is made or (2) length of booking)]
With the vacation rental industry so oversaturated, high inflation and more cost cautious customers it would be very helpful if we could offer direct bookings different payment options. What I'd personally like to do is set my payment options like this.
For reservations that begin 0-89 days after the booking is made - give the option to choose to pay in full or break into two payments.
For reservations that begin 90+ days from booking date - allow customers to choose between paying in full, two payments or MONTHLY payments (with the last due 30 days before check-in). If they choose monthly, I'd love the monthly payments to be collected automatically (even if they aren't for the two payment option).
For people who are not great savers or are careful about not racking up interest payments on credit cards - this could make the difference in being able to secure a reservation or not.
Similarly, from reading previous feature requests, a similar rule could be created to allow the option of monthly payments for multi-month reservations.
