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Thanks for all the comments and votes for this request. 

If you have a second, can some of you that have voted and commented on this share some specific details of what you send (or would like to send) to your staff each day? And specifically, how that differs from the current ribbon calendar and list of bookings that the cleaner or staff member could be given access to already via portal. 

We agree that scheduling and automating the sending of reports would be useful, but it's unclear what the big difference is between doing this and simply providing direct access to the calendar for portal users.

Is it a matter of the type of data you want to share, that's currently not available on the calendar? 

Is it that some of your cleaners don't use smartphones or aren't good at accessing an online portal?

There is a "Current" view on the bookings menu that portal users can access to see what's happening today across all properties. 

If you have examples of exactly what you would send, please include that. Like an Excel file or screenshot. 

Thanks for your help.

I agree, we need this too and want to protect sensitive information! The team access as it is currently is not sufficient. We really need more options on what we allow our users to access. 

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

+1 — We definitely need this. It would make things much smoother for the team and improve the overall guest experience.

Hey there!

It's our understanding that hosts and guests have 14 days after departure to leave a review, and they aren't shown to either until those 14 days are up, or both have left a review (so if you write a review, the guest won't see it until either they write a review or it reaches 14 days after departure, and vice versa). It looks like that's still the case, but they might have made it so that the timer is no longer shown. They have this support article that goes over how long hosts and guests have to leave a review: https://www.airbnb.com/help/article/13

When you're writing a host review in OwnerRez for an Airbnb guest, you have the option to delay posting it until right before the deadline. This way, the guest cannot retaliate if you leave them a negative review. We have this support article that goes over it: https://www.ownerrez.com/support/articles/reviews-delayed-posting-bad-airbnb#delayed

This really needs to make it into the app. This is a core need to improve the guest experience. While a nicer interface looks great, improved functionality should be higher priority. 

Can we please get this into Planned? 

Would really help our cleaning and maintenance crews lives easier and thus improve our guest experiences. Please, please! 

Hi Hayden!

You should be able to do this by providing the property's iCal link to the tradespeople, and they can add it to their calendars. To get the property iCal, go to Properties > click on the property name > click on Calendars > click on the Calendar Export tab. From there, you can get the default iCal link and provide it to them, and they can add it to their calendars. When testing it on my end, any bookings showed up on my calendar as bookings, and blocks showed up as blocked off, so they should be able to see whether or not it's a block. 

[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Report Access Permissions)]

That is correct. Let's say an email is sent, I'd like to request a trigger based on that event. Specifically, id like to have a trigger that sends a text message reminding guests that they have received the access instructions as soon as the access instruction email is sent.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Hello!

Could you please expand a bit more on what you're looking to do? Is it that you want the trigger to send the template if another email template that's already been sent has been delivered to the guest?

[This topic has been merged with another topic (Automated way to send text reports (by email)). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Scheduled reports)]

The limited access a team member with admin level access to Personal Access Tokens creates issues for business partners to operate through one Ownerrez account. At the admin level, there should be a way to create a PAT that can be used without being logged into the primary account. Otherwise, what is the point of admin level access if it isn't truly the same level of access.  

Please add this feature so that an admin can have true admin level access. Or create another level of access, such as co-owner, that is equal in access so that if partners need to run a business together with Ownerrez they can.

Thanks,

David

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

I am interested as well

Great to hear! Thanks, Bri!

Hey Alece,

We have a fix in the works for this. We won't be allowing manual modification of booking sentiment, but here's what we are working on to improve this experience...

Booking sentiment analysis will better evaluate guest tone and satisfaction rather than marking bookings negative simply for having open or unresolved items. Cooperative guests who politely ask questions or make requests without expressing frustration should receive appropriate neutral or positive sentiment scores.

No ETA on a fix at present, but dev has done the heavy lifting and we'll get it to our testing team as soon as possible.

Kelly how are you doing with it now and who did you end up choosing? 

—Shelley @TheVictorianInnBB

Request: With the new Portal/Staff User Tasks rollout (First Look: Bring your team into Tasks), please add a team member filter to the Task Updated and Task Resolved notifications so they can fire only for team member activity — not for actions I take myself. Ideally each notification type could be toggled independently.

Current behavior (per OwnerRez support): if you enable either notification, you get pinged for everyone's actions, including your own.

Why this matters:

I don't need a notification every time I add a note to a task or mark something complete — I just did it. The notifications that actually matter are the ones telling me a team member, cleaner, or maintenance worker completed a task or left a note I need to see.

Getting pinged for my own activity buries the team-member updates in noise, and the more I use Tasks to delegate work, the worse it will get. A team member filter (e.g., "All users" / "Team members only" / "Exclude me") would make these notifications actually usable as a team workflow tool — which is what the First Look announcement positions Tasks to be.

Hi Viktor,

Thanks for sharing this, and for linking to the NTAK requirements, that’s really helpful context.

We completely understand how important this type of reporting is. When it’s tied to government compliance, it’s not optional, and having it automated makes a big difference in day-to-day operations.

That said, I do want to be transparent. At the moment, we don’t have a large user base in Hungary, so building and maintaining a direct NTAK integration would be a fairly significant development effort for a relatively small number of accounts. Because of that, it’s not something that would normally be prioritized on our development roadmap.

We’ll absolutely leave this thread open and track interest. If more users in Hungary (or nearby regions with similar requirements) chime in, that can definitely help increase visibility and priority over time.

In the meantime, there are a couple of workable paths:

• You should be able to use OwnerRez reporting to export the required booking and guest data to a spreadsheet, and from there either manually upload it or automate submission to NTAK depending on what tooling they support.

•You could use our API and setup your own integration where you get all the booking data via API, and in turn submit it to the Government using thier API documentation.   With the help of AI, creating custom connections like this are easier than ever for users.

• One of our integration partners, Chekin, is listed as a certified provider in the link you sent for handling these requirements. Since we already integrate with them, you can pass booking and guest data from OwnerRez to Chekin, and they can handle submitting the required information to NTAK on your behalf.

You can read more about that integration here:
https://www.ownerrez.com/support/articles/chekin

Appreciate you bringing this to us, and if you’re currently managing NTAK reporting in a different way, would love to hear how you’re handling it today.

- Steve

See: https://info.ntak.hu/en/softwares

I know I can get the information by running reports and all that. I'm just asking that there be a quick A/R reference on their info page. By far the most important info I need to know about anyone I'm going to the Contact center for is When are they booked? and How much do they still owe?

I autotag bookings depending on day of the week. The tags are associated with a booking (e.g. Cleaning Person 1). I have 2 cleaning persons, and I want to give them access to the portal view, so they can see their upcoming bookings. I do not want them to see the bookings that do not belong to them. If i give the cleaning person access to the portal, they can see all the bookings. I want to be able to associate a default view filter by portal user that the user cannot modify. 

Hey Elliot,

Have you tried exporting your Bookings List view?

To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (assuming you're not already in List view):

Once you're on the list view, use the Filter option to tell the system what date ranges to encompass, or whatever filters you'd like to sort by. Maybe Name of the guest, payment status, etc.:

Next, use the Export button to export that file. You can either download to excel using the Export button alone, or us the dropdown arrow to choose your file preference:

Is there anyway to add the box where it says something else for bad reviews on Airbnb? Now that they stopped their timer for the reviews I want to utilize the wait until last min feature to post a review but I’ve just been using a generic statement like thanks for staying and then putting the info under something else so other hosts know and the guest doesn’t know to try and retaliate.

My use case for this would be:

• Creating a task for me to program lock codes when I receive a specific type of booking. My lock programming is currently automated via Airbnb right now, but I just listed on VRBO and my direct booking website too. When bookings come in via VRBO for example, I have to remember to manually program the guest's door code. I know there is an add-on that automates lock programming, but I don't get VRBO bookings that often, and I don't have a ton of listings yet where it makes sense to pay for this automation just yet. Having the ability to create a task based on that trigger would be great for me.
• Creating a task for me to adjust the thermostat when a guest checks out, when I have maintenance scheduled, etc. I know (again) there is software to manage thermostat adjustments when guests check out, but this is another software add-on I'm not ready for due to my small size.

I just discovered that I can create rules to apply tags automatically--it would be awesome to have the same feature where I can create rules to generate tasks.

I wanted to put down some thoughts on the Accural vs Cash issue

The bottom line for me is that I think bookkeeping should align with reality.

When someone puts a deposit down on a rental on February 1st, that money is not yours. Even if you have a no-refunds policy, it is still a liability account (Guest Deposits) that you owe the guest.

When the rental is completed, you can convert that liability into rental revenue, as you have done your part of the bargain.

I think that recognizing the rental revenue on the check-in date is too soon. You still have to provide all of the accommodation.

Here is what Rezzy has to say about Accrual vs. Cash

My one quibble is to set the invoice date to the guest's arrival date.

The invoice date should be when the cash comes into the liability account (Guest Deposits).

The invoice date should not be controlling anything to do with when the revenue is recorded. It is simply the booking date.

 Rezzy AI

Accrual and cash accounting are two different methods of recognizing revenue and expenses:

Accrual Accounting records transactions when they occur—when revenue is earned or expenses are incurred—regardless of when money actually changes hands. With OwnerRez's QuickBooks integration, your bookings, payments, and deposits flow into QuickBooks following accrual accounting rules. For example, if you set your invoice date to the guest's arrival date, QuickBooks won't recognize revenue until the stay begins, even if payment was received earlier. This method provides a more accurate picture of financial performance, especially for larger operations.

Cash Accounting recognizes revenue and expenses only when money actually changes hands. If you configure your invoice date to the booking created date instead, QuickBooks recognizes revenue immediately, which mirrors cash-basis reporting.

The key difference: accrual accounting matches revenue to the period when the service is provided, while cash accounting matches it to when payment is received. For vacation rental businesses using QuickBooks, OwnerRez recommends configuring your invoice date to the arrival date to align with true accrual-basis accounting and ensure your reports reflect when guests actually stay at your property.

I would like to here your thoguhts on this - hopefully OR solves all of our issues someday.

PS -