Feature Requests

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I submitted something similar, they need to increase the places you can use Custom Field Definitions.  It would make them way more powerful.

 

https://www.ownerrez.com/forums/requests/integrate-custom-field-definitions-into-the-rezzy-faq-section-for-enhanced-automation#83217

A better and faster integration would be to hook into Home Assistant.  That will give you everything that they can see.  Their entire project is integrations with Smart Products.  The only requirement for hosts would to put a RaspberryPi($35 one time fee) in each home.

 

 

This is a HACS integration for Home Assistant that already can hook into a iCal feed

https://github.com/tykeal/homeassistant-rental-control

 

 

With OwnerRez support it can be done in a more official way.

A powerful enhancement would be allowing the FAQ editor to access and insert data directly from the Custom Field Definitions section.
This functionality centralizes all unique property information, ensures data is managed from a single source (eliminating duplication), and drastically improves the utility of the AI assistant (Ressy) by providing it with dynamic, up-to-date information for answering guest questions.

 

 

 

 

 

Putting Property Custom Field Definitions into Guest Instructions would also be great as well.

I'd like to reopen this request: https://www.ownerrez.com/forums/requests/ability-to-schedule-different-descriptions-or-photos-for-posting. It was closed as a duplicate of the request for seasonal photos. But I think it's extremely important to note that we're not just request seasonal photos: we'd like EVERYTHING about the property to be seasonal. This includes all the description and location boxes, the cancellation policies, guest instructions, FAQs, etc., not just photos.

The iCal import limitation you’re seeing is a known issue with FurnishedFinder. They only accept iCal links from Airbnb and Vrbo domains, which unfortunately means an OwnerRez export iCal can’t be used with their site.

 

You can import their iCal into OwnerRez, but you can’t export an OwnerRez calendar back to FurnishedFinder. If you're using Airbnb with an API connection, the Airbnb export iCal remains available, so you can use that as a workaround.

 

With Vrbo, it’s more restrictive — when you have an active API connection, Vrbo disables all iCal functionality, so there’s no way to push availability from that side to FurnishedFinder.

 

FurnishedFinder is aware of these limitations. Many users have reported it, and we've had prior conversations with their team about potential integrations. I wish I had a better solution, but at this time the restriction is entirely on their end.

 

You may want to reach out to FurnishedFinder directly and request broader iCal support. The more user feedback they receive, the more likely they are to expand compatibility

Is there a way to link OR calendar to Furnished Finder website? 

We have Terms of Service as a menu option on our Hosted Website BUT I was noticing yesterday on the booking widget just below the opt in questions is the required disclaimers for text messaging... and then the links to TOS and Privacy... but they go to the OwneRez Help Topics for those items... Our customers have no clue who OwnerRez is and we regularly get messages from them about getting redirected to a different site.... (the Booking Cleanup Form Link)   This is an area that we need to be able to link to something that we create in Legal Agreements so our guests using that form do not end up at an OwnerRez help document.

I built this in Loveable, website is API connected (through the wordpress plugin) and can sync. Used Mapbox which is free. Can do exactly what you are describing in loveable for sure.
https://goodmorningrentals.com/our-homes?view=map

Adding this feature to the WordPress plugin would really raise the value proposition for using the plugin, especially for users with multiple properties in a region.

Filter by amenity in the search and only see pet friendly properties, or properties with hot tubs.

Use a custom property field allowing search to filter by Region/city if desired.

A map pin that brings up property data on hovering would be perfect, especially if the property popup displays customizable field codes like occupancy, beds/baths, photo, and amenities if selected.

Or does anyone know of an OR partner offering an integration that already does these things?

Thanks for the feedback Austin,  Currently the field codes are not in the "Codex" of knowledge that Rezzy has about a booking.

Below is an example of the information that Rezzy currently has access to for a specific booking.   Additionally, it of course has property-level knowledge and info about the Guest.  But a Review link would be specific to that booking.

I will make sure the developers see this idea, and perhaps it can be added into what Rezzy knows about each booking in the future.

Keep the feedback and ideas coming!!

<primary-booking>
Booking ID/Number: ORB15546486
Booking Status: Mid-Stay
Booked UTC: 2025-09-23T04:00:00Z
Days until departure: 3
Cancellation Policy: No refunds; Grace period with free cancellation for 48 hours after booking if arrival is at least 72 hours away.
Channel: Airbnb
Payment Status: Overdue, Zero Paid
Security Deposit Status: None
Renter Agreement: Unsigned
Review Status: Not Eligible
Payment Terms: 50% ($407.50) deposit at booking, balance due 30 days before arrival
Security Deposit Terms: $300.00, hold, reserved 1 days before arrival, released 7 days after departure
Property ID: ORP346807
Arrival: 2025-12-02 (Tuesday)
Departure: 2025-12-07 (Sunday)
Check-In Time: 3 PM
Check-Out Time: 11 AM
Guests: 8
Adults: 4
Children: 4
Pets: 1

</primary-booking>

Given all platforms like Airbnb and VRBO are moving to a "one pricing model", it makes rates increasingly difficult to calculate. When a client asks us for the rate that a reservation was booked at, we have to backout quite a few numbers in order to give them an idea. To further transparency, it would be great if portal users had access to a "rate calendar" just like we have access to for their own property's so they can view the rate at which reservations are booked by the guest. 

It would be very useful for me to have columns for Property and the dates of the reservation when it displays the results of an import VRBO Commissions action. Example: When I see that one won't import due to PM lock, I have to open the booking link in a separate tab which feels super clunky. (this is caused by VRBO not properly billing everything within the most recent month and including the odd flyer from a preceding month). This would be especially useful when there are multiple line items that failed to import due to PM lock. Because I only need those 2 pieces of info to know what the next step is regarding those charges (manual expense recording in PM module).

Is there a way for Rezzy to "read" fields?  Example Directive: "if a guest asks where to leave a review, send the {BUREVIEW} link" and the link populates to the raw link as https://orez.io/v1/r/79786f13e140421d826d7632acaa55fb

Another example directive: "if a guest says they can't find the Renter's Agreement or asks for it to be resent, send {BUFIXUP} and the link populates to the raw link.  
Basically, give Rezzy the ability to understand field codes.  

This ability to read and understand field codes would reduce my "tasks" by 15%! 

You can prevent your processing fee from being displayed by setting it to be treated as rent: 

 

Pricing preferences and Surcharge set up 

 

We need the owners statements to be able to track the deposits remitted to an owner and a cohost to have owners statements that reflect correct financial figures and be able to use the owners statements monthly. 

Hi - we were asked about a gift card toward our rentals today - would love to see this as an option in OR!

Love this! Another version would be to allow for lock automatons linked to a message template trigger. So when I send the "Cabin Ready" template message, it triggers the Lock Code to become active at that time. 
For the cleaner check-box idea: Our cleaners use Resort Clean, so unless Resort Clean integrates with OwnerRez, I don't think it'll solve my problem. Also some of our cleaners forget to mark the clean as done until hours later.

I ended up making a Microsoft Word template with my logo, etc. and then I copy/paste the receipt info and guest info.

I really think this feature would not be hard to make available as all the data is there. Email receipts do not give the full picture and are not always satisfactory. Let alone unprofessional. 

Please ignore the photo request on quotes. I am new to this PMS and have found how to add the photo to a quote.

Seems like so much push-back from OR - why? I often have guests who would like to see an invoice that shows their dates are correct, the amount they were charged and paid. If that is already available - please tell me where it is so I can simply print it. If that is not available, can you tell me the best way to put that together on OR myself? I use OwnerRez becuase it has a lot of moving parts so it seems unlikely that something so simple would not be available.  I know personally, I don't 'vote' for everything I need but my money says hosts would definately appreciate being able to do this. Please point me in the right direction if this is an easy thing to do already. Thanks! Lisa

 

Great ideas, Laura! I'm moving this over to our Feature Request forum so that it can be upvoted by others who may also find this beneficial.

Hi Laura,

Thanks for this! I've moved this over to the Feature Request forum. Feel free to share it with likeminded users who would be willing to give it an upvote!

Seems like an unsend option would only work if there were delays in sending built in (like sending after X minutes so the responses don't feel so AI generated). That's something we're already working toward, and your request is good food for thought for a follow up iteration.

Hey Elliot,

Thanks for this! I've moved this post over to the Feature Request forum for consideration. Feel free to share it with likeminded users who would be willing to give it an upvote!

We love the "task" capability.  We would like to add new categories of "Welcome Booklet" and "Create Property Listing".  Can we also have a "due date" to assign to tasks?

We’re enabling auto-replies today, but we’d like the option to retract a message if we’re not satisfied with Rezzy’s response. Airbnb currently allows us to undo a send. Can this functionality be added?

I've seen a need for this feature as well. Specifically, as we wait for seasonal cancellation policies to become fully integrated with VRBO, I would like to add a note where the cancellation policy is listed indicating that the policy varies by season and is available on our FAQ page and in the rental agreement.

It would be nice to have a text box where we can enter notes on each step of the new booking page.

I've seen a need for this feature as well. Specifically, as we wait for seasonal cancellation policies to become fully integrated with VRBO, I would like to add a note where the cancellation policy is listed indicating that the policy varies by season and is available on our FAQ page and in the rental agreement.

It would be nice to have a text box where we can enter notes on each step of the new booking page.

I’d like to be able to edit the text on the OR booking page. 

Eg. Edit ‘Security deposit’ in Price Details to ‘Security Deposit Hold’ to avoid confusion with the rest of my comms. 

Security deposit and Security Deposit Hold mean different things. I suspect my guests are confused when they see it called Security deposit here when I refer to it as a Security Deposit Hold everywhere else.

The "RATE" column, that column should be eliminated as it serves no beneficial purpose. It’s not necessary to show those percentages. It’s just a reminder to the guest on how much they are being charged.

I’ve been successful over the last 8 years with my 9% processing fee with no pushback from guests. Highlighting the 9% will cause issues for us. I know I can hide in the rate, but I am already hiding the cleaning fee there.

Also, include the property photo on the quote. The guest may be considering several units and needs a reminder of which property this quote is for. Guests remember a photo more easily than a name or address. The property photo is only visible if they click on to move forward with the booking or more information.

 

Property: 16 Corner Store Lane Quote # ORQ5870418 Arriving: Aug 1, 2026,  Departing: Aug 8, 2026 Expires on Dec 6, 2025 Guests: 5 adults

Description Rate Amount Rental $6,071.00 $6,071.00 Room Tax, State & County $637.56 $637.56 FREE Linen & Towel Pkg $0.00 $0.00 Processing Fee 9% $603.77   Total: $7,312.33

Many OwnerRez users who connect to Airbnb via API are experiencing a significant operational issue: Airbnb is sending guest-selected arrival times (often earlier than the property rule), and OwnerRez automatically applies those times to the booking without host approval.

This is not an approved early check-in — it is simply the guest’s chosen arrival time during booking or modification. But when Airbnb sends that “arrival_time” field through the API, OwnerRez treats it as an actual check-in time and overwrites the default (e.g. 4 PM).

For hosts with multiple properties, automated workflows, and PMS-level operations, this creates serious problems:

• Cleaners and caretakers see incorrect check-in times

• Turnover schedules break

• Door codes and access automations may trigger too early

• Messaging sequences become inconsistent

• Guests believe their early arrival time is approved when it isn’t

• Staff gets confused and may show up at wrong times

• The host loses control over one of the most important rules: check-in time

OwnerRez already has several discussions and feature requests around early/late check-in (tags, ribbon indicators, upsell triggers, flexible editing), but none of them address the underlying issue: channel-submitted check-in/out times need host approval before they override OR defaults.

Feature Request: Channel-Override Protection for Check-In/Out Times

I am requesting a new OwnerRez setting that would prevent Airbnb (or any channel) from overriding property-level check-in/out times, unless explicitly approved by the host.

Suggested options:

Option A — Global or per-property toggle:
“Always enforce OwnerRez property check-in/check-out times; ignore arrival/departure times from channels.”

When enabled:

• OR uses property default times (ex: 4 PM / 11 AM)

• Channel-submitted arrival times never override those defaults

• The guest’s selected arrival time is stored as a note but does not change the check-in time unless the host accepts it

Option B — Arrival-Time Approval Mode:
If a channel sends a non-default check-in/out time:

• OR flags the booking

• OR does NOT apply the new time

• Host receives an “Accept / Reject / Reset to Default” action option

• Messaging, locks, and cleaning continue to use the default time until the host approves the change

Option C — Triggers & Alerts:
Trigger conditions when:

• A booking imports with a non-standard check-in time

• A channel modifies arrival/departure times
  Allow actions like:

• Email/SMS alert

• Add a tag

• Prevent lock-code generation until confirmed

Why This Is Needed

This protects OR users from unintentional operational disruptions caused by Airbnb’s behavior. Airbnb allows guests to select arrival times freely, and Airbnb sends them via API as if they were confirmed. Without protection, this breaks workflows for:

• Automated lock scheduling

• Automated messaging

• Cleaning teams

• Inspector timing

• Guest expectations

• Multi-property turnover management

OwnerRez is intended to be the “system of record” and the single source of truth. But currently, channel-submitted check-in/out times can silently override crucial booking fields.

What Success Looks Like

• No channel can overwrite check-in/out times unless the host explicitly approves

• Turnover, messaging, locks, and cleaners always follow OR defaults

• Guest-selected arrival time becomes what it should be: a request, not an authoritative booking change

• Hosts maintain full control over check-in/out rules

• Multi-property operators regain reliability in their operations

Thank you for considering this. I encourage other hosts who want tighter control over check-in/out times to comment and vote.