Feature Requests

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No worries, if the booking is created less than 2 days in advance, the code will be generated right away.

This is not price increase per person, it’s the opposite. Booking.com has an optional price chart that lists reduction based on occupancy. We have six bedroom and have had 5 people up to 12, the table in booking.com lists total occupancy and allows for a reduction ifor a smaller party  For example an automated reduction for fewer guests. An example below  After API I could not find booking.com chart to take a photo if it.. 

occuoancy.   Reduction %
12.                  100
11                    97

10                    93

9                      90    

8                      

7…..

Booking .com summary…

Pricing per guest is a pricing use case where properties can specify prices depending on the number of guests planning to stay in a room. For example, an accommodation that can host 5 guests (maximum occupancy) can have a pricing strategy such that guests fewer than 5 can book the unit for a reduced price. This can help in maximising the inventory bookings.

Booking offers three pricing types that support pricing per guests pricing use case, namely:

• Derived pricing or rate-level occupancy (RLO)
• Occupancy-based pricing (OBP)
• Length of stay (LOS)

Currently when a new booking comes in i use the "notes"field to create a mini-checklist of everything i need to ask and badger the guest before check in.. A short list of like Did they fill in the security deposit? did they register with our HOA  community yet? Did they fill in the Docusign lease agreement? are they bringing pets? etc etc.... it is an extensive list. Is there a way to have a "check list" automatically generated per booking per property, that i can just click to check off as things arrive? Bonus Points, if this could be AI Driven through triggers to automatically remind (aka badger)  guests every 48 hours until they complete their tasks.  Either feature suggestion or ways to make this work as-is today?

Being able to assign certain messages to specific team members (and Ideally "Groups" of team members as well) would allow Property Managers with a team in place the ability to scale within OwnerRez.

This allows specific issues to be sent to the team member who can truly solve that issue or answer that question.  This also allows guest support to be grouped so that a PM in one market is included in the messages for their market (along with their VA's) and a PM from another market could be grouped into their property's messages as well.

Being able to mark a message as "Unread" would be a hugely beneficial feature for the Inbox.

This would allow hosts to keep messages in the "unread" status (Bold font in the inbox) while solving guest issues, so the guest message doesn't get "lost" in the shuffle of other guest messages which have been attended to and completed.

Currently done offline, but is a bit of a pain. 

Descriptions change often, especially in areas with High/low seasons, but also in areas that experience the meteorological seasons.

Would be nice to be able to archive a description or specific description block, then recall it later. This includes headlines.

Maybe asking too much but hopefully the value is there for a future feature.

Chuck

We would love this feature too - to be able to schedule an automated report to be sent out to specified recipients would be a really helpful feature!

Hey Paul,

 

Quick question for you, if our Schlage code is set to generate 2 days before booking, what will happen if we have a same day booking? Will it be ignored or will the integration still create and update the code?

 

Thanks!

I have the same question!  Any information about this?  Do we need to generate our own code if this happens?

I'm not clear in what way this is functionally different from how it works now?  It sounds like you're saying you want to price for full occupancy, and then offer discounts if you only bring fewer people.  The way OwnerRez, and all the major listing channels, work is to have a base rate at minimum occupancy, and then charge additionally for extra people up to the max.  Mathematically this works out the same.

In the offseason, or for unrented weeks, or last minute bookings - would like the ability to use a price scale based on occupancy, similar to what I saw on booking.com. This would allow us to continue to charge full price when at max occupancy, and have a reduction table when a group has fewer occupants. Would like to be able to turn this on by week, day, or a season

Would be nice to:
1) Have navigation arrows when opening Deposits records to move forward/back to the next/prior transaction.

2) Have names display on the report (yes I know there can be many names) but I think a lot of folks will primarily have transactions with 1 name.

3) An option to export to spreadsheet would also be handy. Many possible uses.

All this to make it easier to handle the Bank Deposit transactions in QB.

Hi All

I know you guys are bringing on more and more channels for us to use. I thought I'd give a shout out to a new one here in Britain. The tourist board Visit Britain https://www.visitbritain.com/en has paired up with TXGB. I would imagine a lot of your British customers pay for membership of their local tourist board. I am signed up to https://www.visitnorfolk.co.uk/ and https://www.visiteastofengland.com/ and they list our website on them.

It looks like they are going to use https://www.txgb.co.uk/ to consolidate it all into one search site.

https://www.visitbritain.org/working-us/txgb

If you could have a look at a possible integration I'd be grateful.

Thanks

James

I love the integration with Schlage but currently the toggle to “notify me when code is used” is default set to off, so I have to manually go to each code and toggle it on, which partially defeats the automation of the automatic code generation. It’s important to know when guests check in and the code usage notification helps. 

I would like to request for the “notify me when code is used” toggle is default on for each new code created. Thank you! 

Yes and no.

There is no "just sent an email" event that could be used to trigger an SMS message.

However, you certainly can configure parallel messages, in SMS and email, and have triggers configured to send them using the exact same criteria and thus at the exact same time, which would more or less create the effect you're looking for.

Is it already possible to send a text message when an email event has happened to let folks know that they've received an email from me?  Thank you!

I'm afraid this is fundamentally impossible.  That's because the capabilities of SMS text messaging, email, and for that matter, channel internal messages, are very different.  So it is not possible to simply convert messages of one type into another automatically - that's why we have three completely separate template types, so you can best use the attributes of the different types of messaging.

If you wish to send messages predominantly via SMS, you can certainly do so by setting up SMS-type templates for all common messages.

It would be nice if guests/potential guests could opt to receive all correspondence via text message in addition to email.  This would prevent the loss of communication that happens when emails are directed to spam folders.   

I asked for the ability to print out the spot rate calendar showing the block out dates with reservations--just like it shows in the Ownerrez when I run the report. Apparently I have to post here just to get a printout of what I am seeing on the screen. Not sure why I am still using this program. 

Any new thoughts on credit card surcharges? Nowadays it is almost becoming the norm to see the surcharge. Wondering if more people might be interested in this feature now?

We are currently working through redesigning and modernizing all of the guest/booking forms. The first two completed were Guest Reviews and Travel Insurance (i.e. when using {BUTRAV} purchase link).

Once that is complete, our plan is to bundle them up into a portal that guests can use. What that fully looks like is TBD but similar to what was described here in this feature request. No ETA on the portal but the prerequisite is in active development.

Would love to see what OR has in mind for the guest portal. I think booking charges, payments, balances and due dates are obvious. But including things like a contact form/contact info would be great, as well as options for owners to include links to relevant info on their websites such as an FAQ page, a link to add-on services, local recommendations etc. Basically give the owners a certain amount of space to provide info. It could be as simple as 3 optional fields with a title for each and a link below.

FAQ
www.mysite.fake/FAQ

Local Attractions
www.mysite.fake/local 

Purchase additional services
www.mysite.fake/services

etc.

It is easier to change RA maybe? Also, it actually does not matter how much you take upfront - can be a fixed amount like $500, or a percentage like 30%. The flow is still the same. I used to have a fixed amount upfront too and it worked. I thought about 3 payment schedules before but did not see any real benefit to it since I can give a payment link to guests and they can pay every week if they so desire, as little or as much as they want. 

•  $500 upfront (or whatever amount/percentage you like) in July 2023 to hold the reservation.
• <auto-send the payment link in booking confirmation email and tell the guest to make as many payments as they like between July 2023 and March 2024>
• < auto triggered balance payment reminder X days before due date - mine is set to 7 days> 
• Balance (anything not paid yet) 60 days (or 30 days out - whichever you like) set to auto-charge in March of 2024 for a May 2024 stay. 

 

No. Because I require 50% paid by Dec1. So allowing guests to pay as they wish doesn't work. There simply is no workaround to a required 3 payment system, and I don't want to burden people by holding thousands of dollars for over a year, and on the flip side I don't want someone who hasn't paid the bulk of the rental until 30/60 days beforehand when it would be difficult to re-book if they flaked out. So I NEED a multiple payment option with set due dates.

I am so surprised that this is not a feature.  At the very least, I need to figure out how to have the availability widget next to the book now widget so a back-and-forth clicking is avoided.

I just have them stacked with the minical sitting above the booking widget. Not ideal but at least it is there. Still, it would be way better if the Calendar on the booking widget was open by default.

There are two widgets that I use that are different. There is the mini calendar widget and the booking widget. The minical widget only allows a guest to scroll the months. The calendar is not interactive so they can't choose dates from it or really do anything but scroll it. 

Then there is the booking widget: The widget allows guests to choose dates but the calendars aren't visible until the guest clicks on the check in and check out fields.

It would be nice if the mincal widget would at least allow the guest to click on it and jump to the booking widget, even better if they could select a date from the minical and jump into the booking widget with the date already chosen. 

Basically only during a calendar import can we exclude bookings from a listing site from a calendar export, this has led to "Conflicts" on VRBO during ICAL syncing. It would be very helpful if I could make the exclusion go both ways. 

Thank you!

That's actually an option - you can set the color for holidays to be displayed as, but if that's set to be the same as regular days, they're effectively invisible.

Please write in to the Helpdesk with the URL and a screenshot of where you're wanting them shown, so we can point you to exactly the right place.

Hello,
I noticed when looking on my calendar widget on my website
HappiTravels.com
that holidays are highlighted.
But when I go on Ownerrez
tools
Rate calendar
the holidays are not highlighted.
It would be great if we could see highlighted holidays on the rate calendar so we could easily see the holidays and increase the rates

They're talking about the end of the year, which - let's be real - probably means early next year.  But that's progress at least.  :-)

I'd like to make another request for more flexible payment schedules, specifically with the option to have 3-4 payments and change the amount taken based on how far out the booking is. Is there an ETA on this yet?

Ohh...that's awesome! Yes I think that takes care of it. It consolidates all these unique charges into one column.

Thanks for the suggestion Alece!

-Austin

Austin, does checking this box to Merge Similar Charges remedy that for you? 

Not yet - you'll want to watch our product update blog posts for the announcement.

https://www.ownerrez.com/blog