Feature Requests

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My husband and I own and run one property. He has full admin access, yet can't see the billing at all. Please provide an option that we can grant someone FULL access. Thank you.

You may not  charge a different cleaning fee for a  4 night stay, but you would charge a different fee for a  90 night stay.   We  charge $185 for a 90 night stay and $85 for  a shorter stay.

I just could never imagine that 90-day rentals would be happening via Airbnb. that is Long term territory....

You may not  charge a different cleaning fee for a  4 night stay, but you would charge a different fee for a  90 night stay.   We  charge $185 for a 90 night stay and $85 for  a shorter stay.

"Reserve funds, often referred to as reserve accounts or reserve budgets, are an essential component of effective property management. These funds are set aside to cover anticipated and unforeseen expenses related to the maintenance, repair, and improvement of your property."

I do import and show owner expenses but for months where there is no owner revenue (or not enough) for expenses I have a reserve account balance for them.  The reserve account is replenished every month so it would be helpful to be able to track it on owner statements as a separate line item or section.  If you don’t have it in the next update it would be great to consider it for in the future.

I agree that this is really important. For example, I want to give someone access to just update the bespoke property websites, but they need full admin access to do that. I shouldn't have to give a web developer access to the entire system. This is definitely a security risk.  

Please write in to the Helpdesk with a list of the channels you want removed - we can take care of that for you.

Hello,

I have several API channels that I've connected and decided the platform was not a proper fit for my company.  Right now they are disabled, but I would like to delete them fully.  No sense in having a tunnel that won't be used.  The latest example is Houfy, but before that several new partners were promoted by OR only for me to find once connected that they were geographically limited to the other half of the country.

I thought in the past (when the settings menu was on the other side of the screen) that there was a way to hide them, but the only filtering I see now is for specific properties.

Thanks,

Ryan

We do the same thing. We take multiple data sets to reconcile each month. 

I would really like a Trust Accounting System put in place. That is the biggest reason I am thinking about a different PMS right now. 

Any update on this ? 

I'd like to get an alert when a legal agreement is signed with a link to the booking to easily facilitate checking guest names against their uploaded Photo IDs in my custom fields - which occurs once the renter's agreement is signed. 

I have set up a trigger to be sent to me per booking once it's signed but it creates an extra step of needing to go to OR myself and enter that booking and I from what I can tell there isn't a custom field I can put in the template that will provide me a direct link to the booking in OR.

Thanks.

I wanted to jump in and add there are a plethora of custom map widgets out there that do work when implemented into a Hosted site or WordPress site. These require having someone on your team who handles the programming aspect typically both so you can troubleshoot and set them up, but we have done testing of some of these options and they do work. 

~Caleb

Is there a way to simply print a guest's receipt? Searching the forum to find this solution...  For example, they want a paper copy of what is still owed.  

I appreciate the Facebook and Google Analytics pixel integration, but we would also like the ability for a TikTok pixel to integrate with the OR widgets.  We're finding more and more people are choosing lodging after seeing ads on TikTok or friends/influecenters talking about a cool experience at a new hotel/lodge/resort.  It's honestly poised to surpass Instagram and Facebook. Please let us know if this is a feature that could be implemented.  We are currently advertising on TikTok, but we can't track the leads all the way to conversion without the pixel. Thanks for your consideration!

I'll revive this request and say this would be valuable.  Guests don't want to be "slammed" with emails immediately after a reservation (confirmation, rental agreement, etc) so I would want to add a delay from the time of booking to the "welcome" email.  

 

While I can add verbiage about the maximum payment amount at the top of the form, as you suggest, it requires, longer more in-depth instructions, lest the guest think that it applies to them while paying by check or bank wire transfer, because it specifically does NOT apply to those types of payments.

Logic and clarity suggests that verbiage at the top of the form should apply to ALL uses of it, while instructions for a particular payment type only show when that type is selected, as it does now with the other two.

Yes, this is being specific, but specificity makes for good interface design, prevents errors, and saves time for everyone.

Thanks, but this is not what I'm after.

The instructions you refer to above appear at the top of ALL payment submissions. My objective is instructions for ONLY credit card payments, in order to avoid confusion. (If a guest can screw up something or misunderstand it, they will. That's just an unfortunate fact of life.)

There are specific instructions that appear on the form for Payment by Check or Payment via Bank Wire Transfer (Other in Payment types.). The instructions are entered into the system when the operator selects those types of payments as being accepted. The instructions are not under Form Messages, but instead attached to the setup of the payment type.

I'm after a similar type of instructions, which would appear when the guest selects 'Pay now by Credit Card'.

While I can add verbiage about the maximum payment amount at the top of the form, as you suggest, it requires, longer more in-depth instructions, lest the guest think that it applies to them while paying by check or bank wire transfer, because it specifically does NOT apply to those types of payments.

Logic and clarity suggests that verbiage at the top of the form should apply to ALL uses of it, while instructions for a particular payment type only show when that type is selected, as it does now with the other two.

Yes, this is being specific, but specificity makes for good interface design, prevents errors, and saves time for everyone.

By the way, we will be adding automation in the next few weeks with ST-connected, Tuya, and Philips Hue smart switches and smart lights. 

If anyone is interested in trying this out, let me know.   Similar to thermostats, you can schedule which lights will turn on before your guest arrives and what will turn off after your guest leaves.  

Regards,

Bobby Varghese
Jervis Systems

Hi there,

We've had a few property managers request this and we're looking at adding this feature in our next thermostat update.  

What we can implement is that the same mode (heat or cool) has to be toggled on all thermostats.  Just like with guardrails, Jervis can check periodically throughout the day to ensure that this hasn't been altered.  If so, this will switched to the mode you have configured on all thermostats. 

This should prevent abuse or misuse of the HVAC system. 

Any feedback or ideas is always greatly appreciated. 

Regards,

Bobby Varghese
Jervis Systems

- We will have separate Guardrail settings for heating and cooling.   

- We will have updates to the Guest Mode and Vacant Mode settings to allow you to decide when these will turn on and off.  You can choose based on outdoor temperature or indoor temperature.  

- Vacant Mode will include an option to turn off the system entirely.   If this option is selected, all other settings in Vacant Mode will be grayed out. 

If anyone else has any ideas or feature requests, let me know!  

Thank you,

Bobby Varghese

Jervis Systems 

Hi Bobby. Our properties is in such climate that you may need heat at night and AC during daytime in Spring and Fall. Moreover, we have zoned systems (i.e one HVAC unit is split in two zones - one zone for 1st floor, for example, and another zone for the 2nd floor. The caveat with those is that you cannot run 1st floor in heat mode and 2nd floor in cool mode (as it is the same unit) or vice versa, but sometimes renters try to do that - so we have to manually control/disable such attempts via the Honeywell app. We have Honeywell 9000 series thermostats and currently we have to watch settings during midseason when both heat and cool modes have to be enabled due to the weather swings during day/night. It is simpler in the mid summer (cool only mode) and mid winter (heat only mode). Will there be any guardrails to prevents 2 (or more) thermostats in one property to be set to different modes by a renter (such as heat on 1st floor and cool on 2nd floor)? Thanks

Bumping this as our property share now has over 130 properties and travelers complain that they cannot filter by number of bedrooms or sort ascending by size in order to find what they need. Tx

 

2) Be able to add Custom Instructions to the Credit Card Payment Form.

We should be able to add custom wording to the instructions that customers see on their credit card form. For example, instructions requesting the guest NOT submit a payment in excess of $4500.00 (as per above situation) or any other such information that the owner wants to provide to the guest.

In many cases, credit card processors require certain verbiage on their credit card forms, and Custom Instructions would allow for this. An example is; "This payment will show as XXXX on your statement. XXXX is a vacation rental provider that operates out of Orlando, FL, 33896 USA."

This would be a simple thing to implement. Come on OR, and OR users. Please add your voice to this request, and OR... please implement immediately.

Settings > Form messages > Create form message > Booking Payment Step 1 - add your verbiage there

Two parts to this HIGHLY needed feature request:

1) Be able to set a Maximum amount that the guest can pay by credit card.

My credit card processor will not allow me to accept payments of $5,000 or more. I imagine that ALL processor accounts have SOME type of limit, whether you are aware of it or not. In MY case, my asinine processor will NOT accept a payment of $5,000 or more. What they WILL do is put the payment on hold for a review for a few days, CHARGE ME the processing fee (!!!!!!) and then CANCEL the payment. Then they REFUSE to refund the processing fee, for a payment that they never provided! (Cost me $350 to learn this!!  It is unbelievable that such legal robbery is allowed in today's financial world (yes, the stupid service agreement that we are forced to sign with them ALLOWS them to do this!).

(Please don't tell me to look for another credit card provider. In my experience they are all just legalized thieves, and as a 'foreign national' operating my VR business in a country where I am not a resident, my options are highly limited.)

2) Be able to add Custom Instructions to the Credit Card Payment Form.

We should be able to add custom wording to the instructions that customers see on their credit card form. For example, instructions requesting the guest NOT submit a payment in excess of $4500.00 (as per above situation) or any other such information that the owner wants to provide to the guest.

In many cases, credit card processors require certain verbiage on their credit card forms, and Custom Instructions would allow for this. An example is; "This payment will show as XXXX on your statement. XXXX is a vacation rental provider that operates out of Orlando, FL, 33896 USA."

This would be a simple thing to implement. Come on OR, and OR users. Please add your voice to this request, and OR... please implement immediately.

I agree! Seems like notifying maintenance person(s) when a repair issue is discovered should be part of the PM module (repairs/maintenance is obviously a major component of property management). And ability to run reports of pending repairs would facilitate this.

I agree and voted for it!

Bump!

What?!? Does NO ONE need to include optional items in their quotes? Am I the only one that sees the value in this?

Right now, you CAN NOT INCLUDE OPTIONAL ITEMS IN QUOTES in OwnerRez!

You can only add surcharges. They are not optional if the guest can't optionally include or not include them in their booking.

This is RIDICULOUS!

It is such basic function for VR software. And yet no one has added their vote to this subject?

Fine.

Please share...

Do you NEVER include OPTIONAL items in your quotes for guests? Why or why not?

Do you think I'm wrong that this is needed? If so, tell me why!

We really need this, this would be a game changer for your already awesome website; Results are really not useful when you have a search without a map; Any updates on this would be amazing

Any update on this, developers?

I think the bigger issue is that the map location is integrated in the hosted site already while the Wordpress plugin is seemingly ignored feature-wise.

We would like guests to have to fill out the pet TYPE when they add a pet to their reservation: Example a pet could be: dog( including breed), cat, bird, hamster, donkeys, chickens, lizards, horse etc. 

We need to know what kind of pet they are bringing! 

For insurance purposes some homes only allow non vicious dog breeds. etc. 

I agree with Michael F.  I would like to see the the host fee in the quickbooks invoice, I don't so much care about the transaction tab.