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Hey that's a great idea!

Could we add a custom field to the booking/inquiry widget that they pick something like this?

YES! Date-specific seasons really don't make much sense in this industry!

Just in case someone's searching for this with different text, some less-common names for it would be: rule-based; recurrence; weekday-defined; floating date range.

I would find it very useful to be able to use AVIF images instead of having to downgrade my entire library to the outdated, much slower and bigger JPG format.

Requested Feature: Add a trigger that automatically sends a reminder message (email/SMS) to the guest if they sign the rental agreement but fail to upload the required documents

If the Custom Field definitions are set as being Required entries, the Point of Contact form cannot be completed without uploading those files. That requirement negates this feature request from being necessary.

If you are seeing bookings come in where they complete their POC form and sign their Renter Agreement but have not uploaded their ID, please write in a support ticket including that Booking ID via email, or using the in-app Ticket option under your Help menu.

Greetings!

Yesterday, we had an owner very upset wondering why her property was blocked. We were confused at her confusion as to why she would be frustrated at our 'lack of communication' because we had detailed notes for the reason for the block (construction and deep clean) in the block notes. However we realised that from the owner's view they cannot see the details of the 'note' portion. All it says is "block" - Doesn't really make sense, there is options to share what the owner can see but it's nothing you can fill in or give details on. 

While we could directly let the owner know, OwnerRez could be great for streamlining block communication. This way we don't have to do double work with contacting the owner separately when they could have seen it on OwnerRez in the first place. 


Thanks!

Hi Jennifer,

We're glad to hear that you're interested! New partnerships are always exciting.

Lake.com is currently in private beta testing at this time. It's coming soon! Just not quite "there" yet as we continue to work with their team to get everything smoothened out for global release. 

We are happy to announce that we are now targeting Q1 (of 2026) to begin work on this integration, and we are cautiously optimistic that we will have an early alpha or beta release out by Q2.

Our partnership and engineering teams are already looking at putting together the resources necessary to do this MHV integration. A Marriott partnership is significant for us, and we want to make sure we approach it with the focus and commitment it deserves.

More will be announced as the roadmap and tasking is finalized over the next two months.

Hi Evan,

Thanks for this request!

We've doubled the maximum allowed CSS length on hosted websites from 16,000 to 32,000 characters, giving you more flexibility when styling your site. 🙂

Actually it's probably a bit more complex than what you would provide but I've been thinking of a work around.

I have "2" properties, one is our rental home, the other is our rental car. I would love when someone books the house, to create a task to follow up x days before arrival to confirm they have a car rental. I do this manually now but to have an actual task especially when it's busy would be great.

Ideally I'd love to say something to the effect of: If the house is reserved but the car is not for the same timeframe, create a task. b/c sometimes ppl will go ahead and book the car with the house. But having a reminder task to confirm works for me.

I also ask for people's travel information x days before arrival, especially if they're renting the car b/c we need to know where to leave the car for incoming guests. I need that info b/f the automated email to my staff is sent and sometimes I don't get it so they get an empty email. Having a task for their travel info when their booking is created would be great.

Those are 2 examples I can think of that would be super helpful.

Thanks for your consideration!

Paul's screenshot was just pointing out where you would be able to set the months. If you set the first to "On or after January" you wouldn't be able to put a second for February. There are two configuration options available:

1) Your first would need to be "Arrival Month" is "on" "January". 

2) You can do ranges such as "Arrival month" is "on or after" "February" combined with "Arrival month" is "on or before" "March":

You just can't have the same month in multiple Length of Stay discounts.

I believe the "We don't do this" response you received was meant to be regarding the flat monthly cost option. That is not currently available.

We do have plans for this, yes! Though, if I'm honest, it may be a while before we get there. There are a number of Rezzy enhancements in the works right now, and we've still got some heavy lifting to do to get Rezzy AI out of beta and rolled out to the masses.

This request is open for voting, so please share it with likeminded users who would be willing to give it an upvote! 

Hi Laura,

I've moved this to the Feature Request forum. Please cast your vote at the top! 

We have discussed this internally and we understand the concerns here. While we don't have a work card open to address this yet, this request is open for voting and commentary in the meantime.

Thanks for writing this up!

Thanks, Bri! I love the OR platform and appreciate the update. It is frustrating seeing the pace of improvement vs some others (e.g. hospitable). OR is still more fully featured as a whole, but they (and others) are closing the gap quickly.

Hi Renee,

Could I ask you to give us a little more detail on how you foresee this working for you?

I'm having a little trouble envisioning a use case for this. Maybe something like if you have a trigger for no Rental Agreement signed that has to fire, Rezzy creates a task for you to follow up with that user?

Let me know, please!

Do votes actually impact anything? This topic has the most votes but still isn't in work...

Hi, all!

We definitely hear you and know how important this is. 

We hadn't marked this as In Development yet because we wanted to make sure we got the design right before our developers started building it out. Taking a look at the work behind the scenes today, it looks like our Design team just wrapped up and we should be getting this into the hands of our developers very soon.

Guests are required to upload a photo of their valid ID and credit card when signing the rental agreement. These files are automatically stored in OwnerRez under the Files tab.

Requested Feature: Add a trigger that automatically sends a reminder message (email/SMS) to the guest if they sign the rental agreement but fail to upload the required documents

Trigger Conditions:

• Rental agreement is signed
• No files (or incomplete files) uploaded to the Files tab within [X minutes/hours] of signing

A unified inbox is pretty standard across many of the PMS systems at this point. e.g. guesty and hospitable.

Will we be able to use triggers to create tasks in the future?

I guess at least we have it pinned as "Planned" so it is actually chosen for the development cycle at some point. A timeline would indeed be nice. This would definitely greatly simplify this aspect of our operations. Odd that it wasn't a field from the outset.

Do votes actually impact anything? This topic has the most votes but still isn't in work...

This is great food for thought, Michael! We'll discuss internally.

In the meantime, feel free to share this requested with likeminded users who would be willing to give it an upvote if they'd also find this beneficial.

Please consider provide BULK UPDATE to apply GAP REQUIRE (no same-day changeover) calendar restrictions to multiple properties for specific date ranges.

Real Life Example:

During the off season we offer discounted rates and a 5pm check out.  In order to offer a 5pm checkout there cannot be a check in for that day.

We currently have the option to specify GAP REQUIRED (NO SAME DAY CHANGEOVER) but it requires visiting the RATE CALENDAR for each property and applying the rule.

[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Need for a support account for limited access)]

Currently the hosted website calendar weeks start incorrectly on Sunday with correct £ as the currency.

The account preferences or guest culture is not respected in terms of weeks starting Monday in the calendars guests see.

Sunday start to the week might lead to UK property booking errors, it's not how calendars work in many countries, including UK.

We have over one hundred properties. When we assign a task to someone by selecting the "Assign" button, over 120 names are shown.  We have given access to our owners to use Owner Rez so they can block their homes for stays.  All of their names come up in addition to our staff who have access.  Can you please give us the option to only see our staff?  Are the tasks visible to the owners too?  We will never assign tasks to owners.  Please help. 

Thanks for that clarification, Austin!

This request remains open for voting. Feel free to share it with likeminded users who would be willing to give it an upvote.

Hey Alece,

Thanks again for your feedback and conversing with us through our Helpdesk. We're listening and taking it to heart. 

Your willingness to engage and provide candid feedback like this helps us improve OwnerRez, and we're committed to building on that from here.

Hi Bri,

Thanks so much for the detailed reply. I understand the current options with calendar blocking, same-day booking cutoff times, and Rezzy AI. Unfortunately, none of these solve the core issue I’m facing.

My need isn’t about controlling check-in times or responding to inquiries after hours — it’s about controlling when the listing is visible to guests on Airbnb.

Specifically, I need the ability to automatically “snooze” (hide) listings during business hours (e.g., 7 AM–5 PM) to prevent exposure during operational hours when the property may be used for personal, maintenance, or staging access. This is different from blocking the calendar because:

• Guests can still see and inquire about the listing even if the calendar is blocked.
• I need zero visibility during these windows, not just booking restrictions.
• Relying on VAs to manually snooze/un-snooze every day isn’t sustainable or consistent.

A scheduled visibility control (advertising blackout) would be incredibly valuable to professional hosts and property managers. I imagine many operators with cleaning windows, staging schedules, or hybrid use cases would benefit from this.

I’d love to see this considered as a future feature in OwnerRez — or if there’s an API or partner-level workaround you can recommend, I’m happy to explore that too.

Thanks again for hearing this out and for the fantastic work your team is doing.

Warm regards,

Austin

Hi Austin,

Thanks for submitting this request! Let me go through each of your bullet points here.

• Use properties for personal, operational, or contractor access during business hours.

Generally speaking, this is when we would recommend blocking off time on your property's availability calendar in advance. Snoozing a listing would not prevent a guest from arriving or departing on that same day if they have already created a booking for that date.

• Want to control when same-day bookings can be made.

You have the ability to do this in OwnerRez. We recently introduced a same day booking cutoff time that allows you to have more control over when same day bookings can be created. More on that here: https://www.ownerrez.com/support/articles/property-availability-rules#same-day 

• Want to avoid inquiries and bookings during restricted time blocks without manually snoozing every day.

Rezzy AI could assist in handling these for you! Rezzy now has the ability to be scheduled to respond to your guests after hours, and can also be assigned Directives to tell her what to do in specific scenarios. More on that below:

Schedule Responses - https://www.ownerrez.com/support/articles/rezzy-ai-scheduled-responses

Directives - https://www.ownerrez.com/support/articles/rezzy-ai-directives 

• Need consistency without relying on VAs or daily reminders.

Rezzy could help with this too. If you're interested in joining the Rezzy AI beta, please write to our Helpdesk at help@ownerrez.com and we can see if we can get you an invite fairly soon.