Feature Requests

Sort by

• Newest Reply
• Newest Topic

We have a lot of older clients and they sometimes send up to 6 rental agreements because of the e-sign, is there a way to add doc-u-sign, or something that would require them to type their names in? This is something we have a huge issue with. We have enabled the archived copy to get sent as well, but this is still an issue that has been popping up. Thank you! 

No problem - you can set up a separate template and trigger to send them a reminder, say, 3 days before arrival, much as you would send directions and an access code to a guest a couple days prior.

[This topic has been closed as a duplicate of another topic (Saved Filters in List View)]

[Another topic was closed as a duplicate of this topic (Add a Setting to Remember Your Filter Settings in the Bookings Area)]

 

Yes, please, at least add as a default showing only confirmed bookings in the bookings list (not cancelled bookings).  With the push to use moderate cancellation policies by VRBO and Airbnb, the number of cancellations is increasing, effectively burying the confirmed bookings on the Ownerrez list of bookings.  Right now I am being told by Ownerrez support the best option to show only confirmed  is to use the filter function.  This adds 3 or 4 steps to get to my bookings list of confirmed bookings.  It makes much more sense for users to use the filter function to add in cancelled bookings or show just cancelled bookings.  Thank you.

This is great - thank you very much!

This doesn't work for us, if a new booking is 3 months out, how is the cleaner supposed to remember the details?

Thank you! You have just solved a problem we have had for months.

I would like to humbly request that owner-rez add square to it's credit card processors, I have found square to be the most user friendly and the easiest for my book keeper as well. Please vote for this feature thank you.

I've created a custom email template that accomplishes this. Perhaps that would suit your needs as well? The main field code you're looking for, that displays the chart of charges, is {BCTAB}.

When making a booking change such the past and the modified versions don't line up.  Its confusing.  I believe you did this to provide an easy comparison.    The cleaning surcharge should be at the same position for both cases.  In this case the #2 position.   Same for the taxes that have all assumed diffferent positions.

From time to time, guests ask me to send them a statement that they can use to get reimbursed or to use for their own business records.

But unless I have created a quote first, I am not able to send them an email with such a statement showing the breakdown of charges. 

So the ability to send guests a billing statement with the breakdown of charges without having to create a quote seems to be a standard feature to have for guest relations.

For those of us who have more traditional BnB properties, or multiple vacation rentals on one property, being listed on the Google Hotels map is absolutely vital. In the short time I was able to be listed on Google Hotels (before they removed me because my pricing wasn't able to sync accurately since my booking software doesn't integrate with Google Hotels...), I got WAY more bookings than from even Airbnb. This is how MANY people search for accommodations when looking in a specific area and we need to be able to have our properties listed with our pricing and availability synced from OwnerRez! 

custom fields already apply per property. You need to populate it with data specific to each property. 

Zapier is pretty expensive for what we need so looking at other options but it seems OR currently only works with zapier. Looking for a less expensive alternative. 
current goal: just get records out of OR and into my email server for newsletters. 

Myself and many others have lost progress we have made in changing property information and other configuration changes because we clicked on another link and navigated away from the page before saving. And that's it, all the changes are "POOF" gone. I would like it how I have seen on sites such as reddit and other contribution sites where the page detects a draft version of the configuration changes and does the pop up that prevents navigating away with the dialog "Are you sure you want to discard your changes?" - Yes or Cancel being the button options.

I think this would prevent a lot of wasted productivity for your customers and should be quite simple to implement as it is a pretty standard part of a lot of websites where users enter in data or make configuration changes. The section that has gotten me the most in this regard is far and beyond the Photos section in the property menu. I've literally lost 30 minutes of work via that mistake at times and people I help to get integrated are especially prone to making this mistake when new to the application.

Hi Brendan & Jessica,

There is currently no way to send messages via the OwnerRez API or Webhooks. This is a planned feature that we are hoping to work on in the later half of 2024.

The new inquiry trigger is great, however, it isn't fully complete yet.  What I would like to see is a time based trigger that I can schedule 1 day after the inquiry is received to just check in and see if the person has any more questions about the property.  

I think this would be a minor and quick addition that would be so helpful!  

Hi Bonnie,

Looking at the Key Focus area for Q1 and Q2, as well as the general roadmap, I would estimate that it lands sometime between Q2 and Q3 at this point.

We have had a number of set backs with PM-related functionality, which has delayed some of our releases, but this remains a very high priority and is likely next to be worked on after the PM V2 upgrade goes out.

Add a "Total Nights Accumulated" metric to the data captured when the Contacts List is exported.

This will be useful in determining or tracking how many nights each guest has stayed at the STR, no matter how many different times they have stayed. Such a metric will be useful for any loyalty program or rewards program based on number of nights accumulated over multiple bookings.

At the moment, when the Contacts List is exported, it only provides the number of bookings a guest has booked, but it does not indicate how many nights - in total - that includes. Other reports, such as Booking Detail, list each booking by the same guest separately (as designed) so one would have to merge those manually. Furthermore, that report does not use a unique identifier to parse the guests other than their name (and the booking #). While most guests don't have the same name, it is possible that some do and their phone number or email should be used as a unique identifier to parse the info instead (as in the Contacts List).

Image below of the current Contacts List export with my suggestion in yellow.

[Future Bonus: Using this metric to create a system for instituting a rewards program, should a host choose to do so. For example, the host can set the parameters such as "Every 10th Night is Free" and a metric will be available that indicates how many free nights have been accumulated, how many have been redeemed, etc.]

Thanks!

The planned release of the global landing page and public Beta for all is by the end of March!

I have been getting the same request from guests. They are looking for a printable pdf style receipt with logo, company name and invoicing details. 

I noticed on the knowledge base article 'Housekeeping Scheduling' that OwnerRez will be adding a full featured Housekeeping & Maintenance module sometime in the future. Any chance you can share this features timeline? Does OwnerRez publish a features roadmap? Would be great if you posted something similar to how this Learning Management System publishes their quarterly roadmap. Thanks for your time in advance.

https://community.canvaslms.com/t5/Instructure-Roadmap/ct-p/instructure-roadmap

When OwnerRez global landing page will be released? 

Also important to have the cohost be able to be a team member with guest chat access through OR without exposing all the admin / Financials etc.

This feature has actually been released in beta already. We're working through testing a number of different user scenarios before we automatically upgrade all users into this feature. It should be live for everyone in the very near future!

Hi Adria,  How can I become part of the beta with GVR?  Longtime Owner rez user!  

Thanks! 

Susan 

Is this in the works? Much needed. 

Airbnb House Rules can be set for all properties at once via the Airbnb API Integrations settings, as said above, but can also be set individually for each property by going into Properties > Channel Rules > House Rules, and making sure that "Override Channel API Rules" is selected.

As far as I can tell, OwnerRez unfortunately does not yet offer a field code that can reference these channel rules in message templates. We have 10 Airbnb listings that each require individualized house rules and I currently need to duplicate the channel rules into a custom property field in order to include them in templates. It would be really great if we could get channel field definitions as a feature!

Please allow owners to see a list view of reservations. This is asked for often.