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Can you write in to the Helpdesk detailing which of your properties has the sauna and where it is not correctly being displayed, so we can investigate further? Our engineers report that we do in fact send the Sauna information to the channels for display.
The wording for the cancellation policy is confusing, and a guest could potentially try to use this to their advantage.
On a cancellation policy where the guest can cancel with a 100% refund up to 60 days before their stay, it currently says: One hundred percent (100.00%) of the total booking charges will be refunded if the cancellation is made more than 60 days prior to the arrival date of the reservation. Fifty percent (50.00%) of the total booking charges will be refunded if the cancellation is made more than 30 days prior to the arrival date of the reservation. For cancellations made within 30 days prior to the arrival date, no refund will be issued.
The percentages are fine, it's the wording that's a problem. The guest should NOT receive 100% of the TOTAL booking charges, they should receive 100% of WHAT THEY PAID SO FAR. The way it is automatically worded can sound like they receive MORE than they paid, since they may not have paid the second payment yet. I would like more specific, clear, and accurate wording here. If OwnerRez doesn't want to correct it, I think we should be able to correct it ourselves as owners. Thank you!
Hello,
It would be good to have Nearby Places and Activities shown somewhere in OR websites instead of just VRBO?
Thank you!
Mark
We have an internal log, but it's quite cryptic. There are long-term plans to increase the visibility of event logging to our clients, but that's a great deal of ongoing effort and not high priority work in most cases.
[This topic has been closed as a duplicate of another topic (Booking history)]
[Another topic was closed as a duplicate of this topic (Reservation History)]
Found a similar post from three years ago when i searched to see if someone had posted something similar. Pasting their post below and adding a few things as my request is essentially the same!
It would be really helpful to have a history of actions taken on a reservation. Similar to transaction history. For example, a timestamp of when dates change, or additional charges like pet or late check-out fees are added. I know we can go back through the sent messages to recreate a timeline. But, it would be much easier if we could just click on "History" to see any changes that may have been made to the reservation, comments added, etc., and most importantly, who made those changes to the reservation.
The only available option would be to use Limited sync for a specific property, and then control most of the property settings in Airbnb instead of OwnerRez.
We're aware of this, and it's documented for work, but not a near-term priority.
Yes, the Schlage API does support this capability, and we plan to implement it at some point in the future.
Ability to add links to a WordPress website (or any website for that matter) that would display information located within the Property database section.
Provide a way to easily link to the House Manual and other key information inside Property section or other places in OR?
I am using the WordPress plugin.
I have guests asking for the house manual and no easy way to give them the info,
Any updates on this?
Hi Joe - a number of our Integration partners support garage door openers and Yale Assure locks. Most are classified under the Door Locks area, so here is the Overview document to springboard from. Andersen is one I found on one partner list and various garage door openers.
No plans to do anything directly at this time for those.
Hi Megan - as part of the ongoing redesign, we have plans to change up how the account switcher works in the top menu bar. Stay tuned.
Existing 'Owner Statements' are limited to closed bookings for each month. In order to better manage the business the Owner should have a Sortable View (with Filters) to sort Reservations by Platform, Check-In Dates (both past, present and future), Book Date, Revenue Details, etc.
When a quote or charges are displayed currently for the nightly base rental rate, the wording is “4 nights (15 July - 18 July, departing 19 July) during Low season at $XXX per night”. The bolded wording about the dates is confusing to many; I would like to change it to “4 nights (check in 15 July, check out 19 July) during Low season at $XXX per night” Please allow the ability to edit this.
Tag generation based on guest IP address or contact info indicating country which I could then use to trigger English templates vs Spanish templates etc. Or simply based on a custom check out field. A drop down option to custom fields instead of just plain text, rich text, of files may be a precursor to this latter option but would really lend itself to tag automation. For example, ask the guest at check out by way of a custom field: “is your preferred language English or Spanish?” They then select from a drop down that you’ve customized to show “English” or “Spanish”. Then tag automatically based on their selection. Could be used in the context of free add ons or guest preferences. Would you like for us to set out a pack and play? Yes or no? How many towels would you like for us to set out? 1 or 2 per guest? Etc…
would be nice to have a trigger that recognizes when a newly arriving guest first enters a property on their Schlage code entry they immediately receive a welcome message that gives them their essential info, or just a simple welcome and enjoy your stay. I'm new to the platform but it seems as though we are guessing when they will arrive after check in time. so if a check in is at 4 but the guest doesn't arrive until 10 it looks awkward sending them a "welcome, glad you made it" at say 5pm. just a thought.
tx
josh
So far as I am aware, none of the channel APIs offer the ability to set whether a specific surcharge is taxable.
As far as bringing in information accurately, our Booking.com integration is being heavily overhauled, and there will be significant improvements over the course of this year.
I wish in OwnerRez for the Booking .com integration, but perhaps others, there was a setting to change surcharges from non taxable to taxable on the data that comes in on the booking as charges. As an example I have a surcharge that booking .com charges tax on since they handle these in their system directly but when the amount and surcharge comes over to Ownerrez it’s flagged as non taxable - so each transaction I have to manually update the charges so the line item pivot report will corrrctly reflect that it’s taxable. No huge thing but just wish the manual process could be resolved by a setting to say bring in as taxable.
This plus the option to have a common photo folder applied to multiple properties!
https://www.ownerrez.com/forums/requests/a-common-photo-folder-that-can-be-applied-to-all-listings#69603
I currently have a property that we allow to book just the main level within 45 days of the current day in an effort the get smaller, last minute bookings so as to have less vacancy. The challenge comes in that I need a gap day when the main listing for the entire home receives the booking as it sleeps 16 and has lots of linen and is a large home. I only need that gap day to apply AFTER bookings from of the whole home listing. But in OR, when you set it to "1 day between bookings", it also does a mutual block for the day before checking that blocks the "Main Level" property for an unnecessary extra day. The current manual workaround is to going into the whole home property an disable to mutual block and go create a manual block on the Main Level property. I would like the ability to designate if the gap day is BEFORE or AFTER bookings for said property. Otherwise this is blocking off days that don't need to be and potentially depriving us of revenue if I don't go manually redo the mutual blocking quickly. This may be sort of niche, but this is an instance where the automation doesn't have enough settings to satisfy all mutual block scenarios.
It's on the roadmap for this year, with much work having already been done.
The inbox is undergoing a complete overhaul as part of our "universal inbox" efforts. You'll see major changes over the course of this year, so this specific request is moot within the context of the much larger redesign.
Currently, when viewing an email from the inbox, users must return to the main inbox screen to open the next message. This process can be cumbersome, especially when browsing through multiple emails. To enhance user efficiency and streamline navigation, I propose adding 'Back' and 'Next' arrows at the top of each message view. This addition would allow users to seamlessly transition between emails without needing to revisit the inbox screen each time.
Thanks,
Jimmy
It is very inconvenient for guests to look up on the availability page to figure out the dates that are open then go to the Book Now page to book. I think we will get more bookings if the availability calendar is interactive clickable for booking.
We've been live for several months now on Google Vacation Rentals. I had high hopes that it would be a valuable addition to our channel lineup. But our experience so far is absolutely nothing. Was wondering how it is working for others? Is it just us that it has been a total bust for?
I did get one booking shortly after it went live, but then nothing since then.
Hi Jen,
Please search your mailbox for a message from help@ownerrez.com as a reply to your ticket. I show that Adria replied to you on Monday evening. I will resend it just in case it got lost.
We've had one request and that has been it for us. We had hoped for so much more. Airbnb just dominates the nightly rentals in our market with VRBO coming in second.
Big fat nothing for me. Not only is the picture not showing the one I want it to, suddenly my listing is not active at all. Been a big bust for me. I am waiting for someone from OR to get back to me on this as we speak. I feel your pain.
