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Is there a plan to add a cut off time for same day OwnerRez? Crazy that AirBnb has this but not our OwnerRez site
I wish there was an additional setting for discount codes. Right now it's just $ or % off.
Would be nice to be able to give a discount such as: "book 3 nights, get the 4th night free."
Sure wish you had this ability!
It is an automated work around until a more permanent solution is in place... It requires a bit of setup but once done you wouldn't have to manually remember to send them out. You could also create additional triggers for weeks 2 or 3 by using the number of nights greater than and number of nights less than. Is it ideal NO. But if this is a big issue for you there is a way to work around it until a solution is created that sends an email, sms or channel message on a specific day of the week.
I have used and setup the work around, which was a brilliant bit of logical thinking by its original creator, but it only works for the first week of a stay. The number of nights greater and less than idea does not get the weekly notice to repeat in a second or third week. To do that, one would have to add another seven nights of 'code' for the second week, and another set of seven for the third, and so on and so on.
So while it IS a great workaround, it certainly has its limitations and can't be considered a real solution. It is also quite easy to get a mistake or two in all of the if/then statements when setting it up, as each line has to be individually adjusted for the particular day of the week one is after (speaking from experience here). It is a great idea to copy oneself in the email in order to see what the guest is receiving, and troubleshoot any issues with it based on the results it produces.
Thanks Anne... I will give it a try.
It is an automated work around until a more permanent solution is in place... It requires a bit of setup but once done you wouldn't have to manually remember to send them out. You could also create additional triggers for weeks 2 or 3 by using the number of nights greater than and number of nights less than. Is it ideal NO. But if this is a big issue for you there is a way to work around it until a solution is created that sends an email, sms or channel message on a specific day of the week.
That’s pretty useless since it’s obviously limited to only one week stays
Doesnt this do what you want? https://www.ownerrez.com/support/articles/trigger-example-channel-guest-with-contact-info-day-week-task
If I am reading this correctly there would be a trigger for Sunday, one for Monday, One for Tuesday... which are based on the arrival date? If I want to send a garbage message on Tuesday to a guest that might be in house on garbage day I could have 7 triggers that would send the garbage message but it would be based on the number of days AFTER they had arrived.
Not sure what happens for 2 or 3 or longer week guests without creating a lot more of these....
Am I getting this right Anne?
Garbage day is Wednesday and I want to send the guest a message on Tuesday...
When arriving on Wednesday, send Garbage Message 6 Days after arrival
When arriving on Thursday, send Garbage Message 5 days after arrival
When arriving on Friday, send Garbage Message 4 days after arrival
When arriving on Saturday, send Garbage Message 3 days after arrival
When arriving on Sunday, send Garbage Message2 days after arrival
When arriving on Monday, send Garbage Message 1 day after arrival
When arriving on Tuesday, send Garbage Message 0 days after arrival
We've added a number of After the Guest has Arrived Support Center Articles that may address this request, including specific tasks.
It is a bit concerning to see such a post, as it demonstrates a lack of understanding of what this particular request is. Most OwnerRez users who use triggers understand and likely already have set up triggers based on the currently available booking-date-related triggers.
This particular request is for triggers based on the dates of the booking AND the specific day of the week. Nothing in the support articles referenced above has anything to do with this concept. (Sorry!)
I have gotten very attached to the iPhone feature that adds a "." when one double spaces at the end of a sentence.
Please add that feature to help us speed up replies to guests
Your software throws an error when posting an amount that has a comma in it.
Please modify your software so that any entry of an amount with a comma 1,264
get parsed automatically to be
1264
Similar for phones where they come in as 1234567899 and should turn into 123-456-7899
I would try and standardize that to not be (123) 456-7899 as most software and programs tend to just use the dashes
Very helpful for cut and paste inside your software.
exactly... totally agree... at a minimum, give me a zelle icon so guests can see that familiar logo as we lean more towards that and away from CCs every chance we get.
We've added a number of After the Guest has Arrived Support Center Articles that may address this request, including specific tasks.
It's in beta testing still, so it hasn't yet been announced, and isn't available for everyone yet.
This message thread says this has been released, but I don’t see it in the blog and I don’t see instructions for how to implement.
This should absolutely be a feature. My understanding is that reactivating a property incurs additional monthly on-going charges for the subscription. I don't believe we should have to pay for access to that historical data on deactivated properties.
I don't allow for instant booking for the same day because I am not sure I can schedule the cleaners on short notice. So I like to be able to check with my cleaners that they can actually turn the place over (which I think is quite common in the hosting community). This works fine for Airbnb, because the calendar still appears open, and the guests just send me an inquiry, which I usually accept once I check with the cleaners. However, on the OR hosted direct booking web page, the calendar appears shaded out for the same day, since I do not allow instant direct booking on that day. Would it be possible to add the option for only an inquiry for these last-minute (same-day) bookings to the OR hosted page, so the calendar is not shaded out and it functions like the Airbnb app?
It would be so very helpful to be able to block multiple properties with a drop-down screen to check the property, complete the date and purpose for the block. We manage many properties and have do to this multiple days per week due to cleaning scheduling.
Actually, I just moved this into the Feature Request area, so it can now be voted on.
Hello Brendan,
The API does not have this information available for automated interaction. Please submit a feature request with your goal and expectations. This will allow for a broad input from other users to vote on the feature and add additional situations.
Thank you for the excellent explanation, Chris L! You read my mind - I have nothing further to add. :-)
Poking through the API docs and I can't seem to find any way to get at the payment records. I'm trying to automate a tax report and want to pull all the payments that occurred between a time period (and then ultimately down into their respective booking records) to generate a report. Is there any way to get the payment records entries? They don't even seem to be referenced from the bookings (just the calculated charges).
- Brendan
I absolutely agree! It's very obvious, that it's misleading. Why can't Owner Rez just change it, or allow us to change it to our own verbage?
I see Owner Rez (Ken) has closed most questions related to this topic and linked this specific forum, so I am putting my question here. I have a no refund policy. When a guest goes to book it says the following at the bottom of the page...
Cancellation Policy:
No Refund --- This statement is correct.
All refund percentages are relative to the total booking charges, not the amount paid so far. ---- This is not applicable to me since have a no refund policy and has become incredibly confusing to my guests. Why does Owner Rez have it there or not give me the ability to delete it?
I would like this feature also. We typically want one day between guests to clean, and want this to be the default. However if we have the bandwidth to do a same day turnover, we would like to open the night to allow this. I am trying to figure out a workaround to make this work in the calendar but have not yet.
I don't think it is possible anymore, but I'm not sure. IIRC, either IFTTT or Ecobee sends a setup email to the other and expected a click confirmation in order to initiate the service. But since the email was received by a system rather than an email account, there was no way to click or verify it. My memory is a bit fuzzy on the details, but I think we concluded the setup was possible a few years ago (mine still works) but no longer works.
Hi Dori123- would you mind sharing how you programmed the IFTTT you mentioned below? I would like to do the same thing where I can remotely adjust the thermostat after a guest leaves and a few hours prior to check-in. I currently have Honeywell thermostats so I want to see if this could work for Honeywell also or if not I may consider switching to Ecobee. Any help would be appreciated!
I just did this using IFTTT. It was super easy; I have an Ecobee thermostadt.
I set up a template and a trigger in OR that sends an email to IFTTT, based on certain conditions (summer season and no one stayed in the place the night before).
This email triggers IFTTT to turn the Ecobee thermostadt to a certain temperature and Hold until the next scheduled transition.
This way, I can set the AC to kick on a few hours prior to a guest's arrival, so they don't arrive to a hot place.
I would like for all my API channels to follow Airbnb's most popular cancellation policy so everything is consistent. The popular Airbnb cancellation policy is 100% refund within 48 hours after booking and then a 50% refund up to 30 days out. Your current configuration hinders this approach across all channels because the cancellation policy is always tied to the arrival date. Can you please add a "days after booking" tab to the cancellation policy menu (tab in question circled below)?
Same here. Would be nice to be able to change this field.
This is a good idea, thank you!!
That's a great suggestion for inquires but we need it for communication with booked guests. This is for automated messages that we schedule as SMSs.
