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Hmm. I'll pass this along to the product team for consideration.
I asked this question 4 days ago, it says that below my name. It says "joined January 2023", that's not when I asked the question.
Printing a receipt from the Transaction does not allow for your logo to be on it and the fee section is extremely large, which looks very unprofessional. Additionally, no company contact info and very few details on the guest's reservation. The guests name, dates, and property are not very obvious at the top of the print out. A receipt is the final interaction with a customer and to give an unprofessional receipt that lacks a logo, contact info, complete information, etc. isn't the way I want my last interaction to be.
It's not likely that adding our own PDF generation capability would be a priority, both because as you noted, this suggestion has been around for a year and only garnered a handful of votes, and also, because every browser has the ability to print, and most every OS provides a Print-to-PDF driver. So anything we display can easily be made into a PDF.
I'm not clear on why the Transaction display is not suitable as a receipt via Print-to-PDF? Seems to me like that would do the job. This is a rare corner case, so it doesn't need to be super fancy, does it?
I actually just asked this a few days ago, I just switched all my rentals to Owner Rez. I guess their dating system is off on this forum. It's a pain to achieve getting a clear printable receipt and every time I've asked via the help email and in their weekly chats they have responded to me like I'm crazy for needing such a button. Incredibly frustrating for me considering all Owner Rez users are in business and business owners need receipts for all the things! You go to a hotel and get a print out receipt, why wouldn't this software offer that?
Hi Becca. I noticed you asked this a year ago with no response. I'm needing the very same thing... and SURPRISE, still the same! So I've been messing with this thing for a while. This seems so basic and can't understand why this would not have been rectified at this point.
Hi, we have a request/suggestion for the reviews that people submit via the Ownerres link we have been sending to guests. We would like to suggest some changes to make it more guest friendly. When the guest click on the link they have to scroll and click into a lot of different areas to leave a review via OR. We have found that they leave way more reviews on Airbnb which means somehow their format is easier. Could we talk about this more and possibly change the format of the page they get to after clicking the link? List of suggestions 1. When it shows on their text just have it as a hyperlink that says review not the whole URL spelled out 2. Just be able to click a star for the star rating, not a drop down menu they have to select 3. Not be required to leave a body to the review or maybe not even a heading since people don't want to take much time to complete these (we of course want comments but realize people are lazy). Thanks!
Has there been an update on this topic?
Since Summer 2023, you should see the Expedia link in your Vrbo API. Expedia only supports Instant Book, if you have a link, but no listing, they are seeing you as Request to Book.
This would be great. Did it ever happen? I’d love a feature when booking to book multiple units
Is this something which will be possible? It's really the only way guests want to communicate in Spain, 95% of our guests come from different European countries and this preference basically makes OR messages or emails redundant and not helpful in streamlining all the Comms we have each day.
Is there any update to this?
SO glad to hear quote triggers are on the way. Being able to notify a guest that their quote is expiring, etc. will be brilliant. Thanks OwnerRez!
We use the last 4 digits of a phone number.
This makes it very easy for the primary guest to remember.
Recently the guest last four digits of their phone number matched our cleaners last four digits of their phone number.
The lock automation deleted the guest and the cleaners number at once.
It would be great if we could have a list of numbers in OwnerRez that would be "off-limits" for lock code generation and then it would default to a random number if the guest last four digits are blacklisted.
I'm looking for a button that would allow an admin to print a simple receipt for the guest. There are many scenarios where the receipt is asked for, just like at a hotel, and sending the receipt via email isn't appropriate. Additionally, printing a receipt by using the email template for "send receipt" does not look professional with the email header and removing the email header is incredibly time consuming.
Lastly, please improve the "print receipt" button in transactions, for example, when making a first payment. When you print that receipt the Fee portion is so incredibly large, and the guest name/date info/property info is so tiny on the top.
In April 2023, I transitioned from Lodgify to OwnerRez, attracted by its impressive array of features and user-friendly interface. While I’m genuinely pleased with OwnerRez, there’s a specific functionality from Lodgify that I find myself missing, particularly for its impact on securing bookings.
Lodgify had this remarkable feature: whenever I sent a quote to potential guests, they could view it online in their local currency, determined by their IP address. This was incredibly convenient and user-friendly. For instance, if I quoted $5,000 for a stay at my vacation home, a guest from the UK would see this amount converted to British Pounds, with a clear note stating that billing would be in USD. This note included a disclaimer about the conversion being based on current exchange rates and reaffirmed the charge in dollars.
This feature was more than just a convenience; it was a significant facilitator in securing international bookings. Many of my guests, especially those coming to my Florida vacation home from outside the USA, found this feature exceptionally helpful. It saved them the hassle of checking conversion rates themselves and provided immediate clarity on the cost in a currency they were familiar with.
Several times, guests initially hesitant about the cost changed their minds once I manually converted the price into their local currency. This direct comparison made the deal seem more affordable and transparent.
For a practical demonstration, take a look at my neighbor’s website, which still uses Lodgify here. Using a VPN set to a UK or France IP, you can generate a quote and see this feature in action.
I strongly believe that incorporating this currency conversion feature into OwnerRez would significantly enhance its appeal to international guests, potentially increasing bookings. This functionality isn’t just a tool; it’s a bridge, connecting a diverse global clientele with the services they need in the most accessible way possible.
It would be great if this window could show that the rental agreement has been signed and filed. Rather than having to enter the booking, we could just hover the mouse over to ensure the rental agreement is signed or if we need to follow up on it still.
can you make your regular cleaning fee higher and then add a credit item for longer stays?
Our accounting department just asked me about this today as well. She does monthly audits, which includes downloading the invoice from OwnerRez but she can no longer access it. She also wasn't able to put in the new company credit card.
My husband and I own and run one property. He has full admin access, yet can't see the billing at all. Please provide an option that we can grant someone FULL access. Thank you.
You may not charge a different cleaning fee for a 4 night stay, but you would charge a different fee for a 90 night stay. We charge $185 for a 90 night stay and $85 for a shorter stay.
I just could never imagine that 90-day rentals would be happening via Airbnb. that is Long term territory....
You may not charge a different cleaning fee for a 4 night stay, but you would charge a different fee for a 90 night stay. We charge $185 for a 90 night stay and $85 for a shorter stay.
"Reserve funds, often referred to as reserve accounts or reserve budgets, are an essential component of effective property management. These funds are set aside to cover anticipated and unforeseen expenses related to the maintenance, repair, and improvement of your property."
I do import and show owner expenses but for months where there is no owner revenue (or not enough) for expenses I have a reserve account balance for them. The reserve account is replenished every month so it would be helpful to be able to track it on owner statements as a separate line item or section. If you don’t have it in the next update it would be great to consider it for in the future.
I agree that this is really important. For example, I want to give someone access to just update the bespoke property websites, but they need full admin access to do that. I shouldn't have to give a web developer access to the entire system. This is definitely a security risk.
Please write in to the Helpdesk with a list of the channels you want removed - we can take care of that for you.
Hello,
I have several API channels that I've connected and decided the platform was not a proper fit for my company. Right now they are disabled, but I would like to delete them fully. No sense in having a tunnel that won't be used. The latest example is Houfy, but before that several new partners were promoted by OR only for me to find once connected that they were geographically limited to the other half of the country.
I thought in the past (when the settings menu was on the other side of the screen) that there was a way to hide them, but the only filtering I see now is for specific properties.
Thanks,
Ryan
We do the same thing. We take multiple data sets to reconcile each month.
I would really like a Trust Accounting System put in place. That is the biggest reason I am thinking about a different PMS right now.
Any update on this ?
I'd like to get an alert when a legal agreement is signed with a link to the booking to easily facilitate checking guest names against their uploaded Photo IDs in my custom fields - which occurs once the renter's agreement is signed.
I have set up a trigger to be sent to me per booking once it's signed but it creates an extra step of needing to go to OR myself and enter that booking and I from what I can tell there isn't a custom field I can put in the template that will provide me a direct link to the booking in OR.
Thanks.
I wanted to jump in and add there are a plethora of custom map widgets out there that do work when implemented into a Hosted site or WordPress site. These require having someone on your team who handles the programming aspect typically both so you can troubleshoot and set them up, but we have done testing of some of these options and they do work.
~Caleb
Is there a way to simply print a guest's receipt? Searching the forum to find this solution... For example, they want a paper copy of what is still owed.
