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Hi Roman,
There would be some technical issues to overcome to make this sort of thing work long-term, we have plans to update the booking.com API which should help in some capacity, but the main issue is that OwnerRezs' underlying structure only supports down to the day resolution times. The good news is that Booking.com does appear to have support for hourly resolution times.
Essentially while possible it would require some restructuring on our part, in any case definitely pass the URL of this page to any partners or colleagues you do have to get that vote count up!
~Caleb
I'm in the same boat as others. It would be perfect if you could designate the number of digits and possibly use the guest name rather than booking number. I tried manually creating codes and it still added the additional zeros to it.
This would be a fantastic addition! I would love a way to send an automatic response to any Airbnb messages received outside of business hours that provides info on when we’ll next be available and offers a phone number for emergency use only.
It would be an even bigger bonus if we could tailor the auto-response trigger to send different templates for guests in varied statuses (pre-booking, during reservation, post-stay, etc.).
I am hoping to setup directbookingtools on my site I'm also seriously looking at purchasing directbookingtools which will show how much cheaper it is to book direct. This should encourage people to stay on my website instead of looking at what Airbnb has. This year so far we had 75% direct bookings in July/Aug57% direct bookings overallBut I want to ensure they stay on my site and I think this will definitely help.
But they just responded saying:OwnerRez availability/price quote widget on your website is an external script that OwnerRez provides and it is placed inside of an iFrame on the property pages, so the dates and total price quotes that a website visitor is seeing on those property pages, are hidden from any third party scripts - thus the inability at this moment for us to be able to grab that information with our script and utilize this info to grab the corresponding total quotes from the OTAs.
We are planning to re-open our dialog with OwnerRez in the near future to see if they would be willing to make some minor additions to their code so we can actually synergize our efforts to help companies like yours using OwnerRez websites/widgets to increase their direct bookings. Julianne will surely reach out to you once this happens.
Ideally it would be nice if OwnerRez could do this in a widget but in the time being Can we please please please at least get these "minor additions to their code" that way myself and others could use a service like directbookingtools. It would make a huge difference for those "price shoppers" especially since many of us operate in countries in the beginnings of a recession, and where there is lots and lots of choice on Airbnb. If they've hit my website, I want them to stay on my website and book now.
OR team,
Can you tell us if the codes generated through the integration will be automatically deleted after a guest checks out?
Thanks!
Hi!
Is this still possible today? Because I can't find the 'Remove Inquiry Widget Dates/Size'.
Thank you!
Maartje
I don't have a background in accounting and the amount of work I have to put in to find all the discrepancies between OR, Airbnb, VRBO and Stripe has been tedious and frustrating since half the issues are how the data gets imported into OR and how it populates in OR, if it doesn't make sense to someone with accounting experience imagine how I feel every month.
I just use excel and create my own end of month report , I would love to be able to use QB with OR and have a group dedicated to making it better and learn how to set it up correctly.
I use the line item pivot report instead of statements because OR cannot automatically account for the split in Airbnb where you can have your payout from Airbnb sent to two separate accounts, I use that report every month and I have to manually edit in excel to deduct the cleaning fees from the owner payout and add it to the PM total.
It doesn't make sense that I have to do that since I have the cleaning fee set to no commission and all goes to PM. Why does still shows up under Owner amount? I didn't know that it shows up the same way in Owner Dashboard.
There has to be a better way to account for whoever receives the cleaning fees. Or any other surcharge to go to PM in full. I have the cancellation fee set up to go to PM with no commission and it still gets split and put under PM amount & owner amount.
I have mentioned it in support group and mentioned to OR support about it, with no resolution so I'm glad I'm not the only one anymore that sees this as an issue.
I just got on the Feature Requests forum to make this request and found it top on the list.
Yes, please add this feature ASAP!
Hi Brandon,
Development is still ongoing for this and many other features, unfortunately we can't provide an ETA on any requested change as these things fluctuate. But thank you for your patience.
~Caleb
did this ever get done? I'm trying to figure out how to track my discount codes
The Nearby Places and Activities function is designed to list things to do near the home. The Type field needs to add Attraction as an option (i.e. 6 Flags, Silver Dollar City, Busch Stadium).
Nothing we can share yet but stay tuned!
Hi Weslin and Nathan,
Yes, Jervis will set the vacant mode temperature you set when the guest checks out. This is regardless of whether a guest configures a specific setting on the thermostat.
Hi Weslin,
You provided great feedback and I appreciate it.
We have a few updates planned for this month:
- We will have separate Guardrail settings for heating and cooling.
- We will have updates to the Guest Mode and Vacant Mode settings to allow you to decide when these will turn on and off. You can choose based on outdoor temperature or indoor temperature.
- Vacant Mode will include an option to turn off the system entirely. If this option is selected, all other settings in Vacant Mode will be grayed out.
If anyone else has any ideas or feature requests, let me know!
Thank you,
Bobby Varghese
Jervis Systems
With approximately 1000 reservations across 25-30 properties where the inventory differs throughout the year, I am following this feature development with bated breath. Thankfully, our fiscal year ends at the end of April, so we've got some time.
This also begs the question of how to handle fiscal years that aren't necessarily January - December. Ours is May 1 - April 30, and all of the reports that reference "this year" use the Jan-Dec calendar year, so every time I want to run a fiscal year-to-date report, I have to manually change the dates.
Just checking in on this. Would be helpful. Agreed, few items that could show as expense for owners, and at annual level would be helpful.
Hi I just wanted to add my vote to this topic in case its still possible it may be ready by end of the year, it would be such a major help, and incredible time saver to have a simple solution for this that could be customized the way that owner statements can.
Might I ask why you switched from RemoteLock? I've been using them for 6 years and find the service, software, more than fine. Plus, the price, for me at least, is lower than what OR is charging.
I switched because of the delay with RemoteLock primarily, as their activity reporting can be up to an hour delayed. In the Schlage phone app, the activity reporting is nearly instantaneous, and I am optimistic that a direct integration with OR will also show faster activity reporting. I do like that the management of the locks is within the OR app, but if you want to assign a temporary code not related to a booking (say for a maintenance worker), you would have to use the Schlage app where with RL you could manage codes of all varieties within their app. RL charges me $6/mo/lock, OR's Schlage integration would cost me $4/mo/lock.
I have had the same issue. Using RemoteLock, all of our codes were assigned the last 4 digits of the guest's phone number. Now with Schlage, it is assigning 000+ the last 4 digits. In other words, if the guest's phone number is 555-9456, the Schlage integration would assign 0009456, and RemoteLock would have assigned 9456.
Might I ask why you switched from RemoteLock? I've been using them for 6 years and find the service, software, more than fine. Plus, the price, for me at least, is lower than what OR is charging.
I have the exact same issue as Elite Coastal with the 000X-XXX code. One lock in my house has a four digit code, but the other one has a seven digit code that says unidentified. I really want to force a 4 digit code across both.
I’ve submitted a support ticket for this. Please fix!
I also would really love the Schlage lock code (in the Schlage app) to show the guest name, not the OwnerRez number, as Elite Coastal also points out. Thank you.
-Austin
www.smokymountainslodge.com
As a follow up to my own post, the 7-digit code worked even though up until now only 6-digit codes have been used. Maybe Schlage removed the restriction of all codes having a uniform length?
I have had the same issue. Using RemoteLock, all of our codes were assigned the last 4 digits of the guest's phone number. Now with Schlage, it is assigning 000+ the last 4 digits. In other words, if the guest's phone number is 555-9456, the Schlage integration would assign 0009456, and RemoteLock would have assigned 9456.
Note that ONE of our four Schlage Encode locks Lists the Access Code Length field as '4' and the other 3 locks say the Access Code Length is "Undefined". I am not sure what caused the differentiation. If there were a way we could set all of the locks ot have the same Access Code Length inside OR, it may solve the problem.
A secondary disappointment is that The Schlage integration shows the Booking # instead of the Guest Name in the Name field. This requires cross-referencing the number to the name instead of just searching by name.
Love that this integration was added. I just had my first booking since signing up for the integration, and a code was generated and set by OR. Only problem is, this was a 7-digit code and so far all of my codes have been 6-digit. My understanding is that once you set the first code on the lock, that "locks in" (sorry) the code length forever more.
I don't know whether this new longer code will work (it does show up in the Schlage app Access Codes list), but there was no way to dictate to OR what the code length should be. Curious if others have had guest stays already that used this new feature, and if you ran into code length issues.
I see there is a toggle for same-day bookings.. is either off or on..
the problem is I would like to take a booking the same-day but only up till 11 am that same day. i of course logisticaly can not take a same-day booking for 5pm for the same day. i am a one-man operation and io schedule my day around my guest arrivals.. then go do my errands. any way this can be a function? cut off same-day bookings at 11am?
I know it is possible i had this function in a previous C manager.
could this be easily implemented?
Regards,
Roman
It's not on the near-term roadmap. The best way to do this is to use a property custom field to store such information.
Haven't gotten that far down the road yet. We need to get all the guest forms redone, think about additional guest booking flow things that we need to add, and determine the path for guests authenticating into the "booking portal" (without the need to manage logins/passwords). Not necessarily in that order either.
To answer your question, I would say we don't envision anytime soon, if ever.
This would be VALUABLE to keep tabs on if a review came in so that we could keep triggering the guest to review their stay until they do.
[This topic has been closed as a duplicate of another topic (Using Review as Trigger for templates)]
[Another topic was closed as a duplicate of this topic (Automated email trigger filter based on reviews)]
[This topic has been closed as a duplicate of another topic (Using Review as Trigger for templates)]
