Latest Activity...
Where is this located under properties?
Are you using the booking window time limit in the Airbnb API? It does sync to Airbnb.
Allow for "Exception reporting" based on Criteria (like filters on Bookings list) that triggers an email at a set time, daily, by property that would highlight any issues that can be defined by a filter.
This could send alerts if:
- Sec Deposit is not authorized
- Rental agreement is not signed
- door code not set
etc
It would be great if a distribution list could be set up by trigger but we can start with just regular Alert emails.
Thanks
Hi Kris,
We haven't started managing other peoples properties yet... just the ones we own until we have it all dialed in. I have thought about some tools that could do some of the automation until OR has it in place. Zapier will likely be the most useful but it would require some good coding scripting capability and likely would have to tap into the OR API to really get it done.
If you it is added please make it sync with AirBnB so we don't have to manage the times in 2 different places
100% agree! Same day bookings are great but not with no time limit. 11 pm? Nope. This would be a VERY easy thing for OR to do.
Hi Tim,
Thanks for your response. I am going to look into seeing if I can set that up and see how it goes. I have a Travel Agency that books our place and I need both the Travel Agent and the Guest to receive the confirmation and all other booking related e-mails. I wonder if there is another feature I'm overlooking that might help with this.
This is exciting. Thanks for the update.
I think you can just add the custom field code from the reservation process to your templates so that when an email triggers it will go to both the primary email and the secondary email. This should eliminate the manual addition of a second email. There's even a button in the template next to the email "to" box to insert a field code. If your custom field code is {secondemail} you would just add this to the TO field on your booking templates. I'm not sure but I think you just need to separate the primary and secondary email field codes with a comma.
Can an optional secondary e-mail field be added to the booking process in a manner so that when the booking is completed, the secondary email also receives all the booking related emails? Currently I am using a custom field to capture the e-mail on the reservation during the booking process and then I manually add it to the booking primary contact record and lastly I manually push the missed emails out to the secondary email. I try to automate things if I can and I haven't been able to find a way to capture a secondary email without having the the manual work involved so they get the emails.
Yes yes yes please! I desperately need this. I would love to send a text at 7pm the night before collection (Mon at most Thursdays the rest) I setup a custom field with specific property instructions
Please Please Please
Excellent suggestions. In fact, we've already planned to implement option one. We've got a few follow up enhancements we are working on for Vrbo Messaging, and that will be included.
Would like to have a way to assign a block of door codes per property, then as a guest books it will assign that code to the guest.
Hi!
LOVE the VRBO messaging capability now built into OR :)
However, I've noticed that the conversation always defaults to SMS despite the original message that preceded it coming in via VRBO platform. It should, in my opinion, either:
1. Always default to the method that preceded it so as to keep communication methods in sync or
2. Always default to VRBO messaging vice SMS regardless how the previous message came across (this would keep all communication on the platform which is a best practice in my experience)
As it stands now I have to consciously remember to select off SMS to respond to the guest using VRBO message versus SMS or risk messaging off platform when I didn't intend to.
See below.
Thanks!
[This topic has been closed as a duplicate of another topic (Team access)]
[Another topic was closed as a duplicate of this topic (Create Levels of Team Access for Team Members For All OR Hosting Software)]
Thank you Ken, Ill look into this. I appreciate your help.
It would actually be great if it were technically possible to make it so that by replying to the email message we're replying to the SMS.
I was about to give someone team access through a branded portal, but then after learning more I discovered that these are only really for giving access to the booking and calendar for cleaners or maybe maintenance people.
What I am wanting at this time is team access to edit content — property descriptions, etc.
But this leads to the need for providing levels of team access for all other areas of using OwnerRez's software - Quotes, Inquiries, CRM, Properties, Reports, Settings and Tools. This would be for staff who aren't necessarily cleaners but are helping with other aspects of running the business, such as marketing and planning.
It is not really feasible for everything in the OwnerRez database to be downloaded to your smartphone so it can work offline.
That said, you might consider looking into our custom iCal feeds:
https://www.ownerrez.com/support/articles/custom-ical-links
You could set one up that includes the most essential booking information that you might want to access while offline, and then, import that iCal URL into a calendar app on your smartphone, so the data is always available even offline.
Note that the Google Calendar app in particular is not reliable with iCal imports, so, you may wish to use a different app, such as the default one provided by your phone manufacturer.
Hi San,
The form itself is the {BULEASE} form that is sent to the guests when the booking is first confirmed if you've used the OwnerRez 'Send Renter Agreement Form to Guest' system message or created your own template using the {BULEASE} short code.
As for how to add the custom fields for the additional information that you want to collect from the guest to the form, there are two steps.
1. First, you have to create the custom field for the piece of information that you want to collect.
You can create custom fields for any kind of information that you want to collect from the guest when they are booking. I've created custom fields for things like:
2. Then, you need to add the new custom field shortcode ID to your lease form.
Create a line that looks like these (for example) in the rental agreement where you want it to appear:
EXAMPLE: INITIALS: {BXCANCELYES} I have read & understand the cancellation policy.
EXAMPLE: INITIALS: {BXPOOLRULES} I understand that the use of the pool/spa is at my own risk and that children will be supervised at all times.
When the guest goes through the process of filling out the form, after they enter their initials in the required fields for the additional information then their initials will automatically be placed on the rental agreement that they will sign in the appropriate places (according to where you placed the custom field shortcodes.)
Here's a little video showing that process, maybe this will help:
Airbnb tracks initial response time, so I don't want to fall in the algorithm
Note that, to the best of our understanding, Airbnb (and Vrbo) do not track your initial response time if you are API-connected to a channel manager, because they assume that the channel manager is taking care of that. So, this concern is moot.
The best way to see all messages of a particular type is to use the Communication History page rather than the Inbox: https://app.ownerrez.com/inbox/history
There is an SMS tab there for showing all SMS messages.
The inbox is currently designed around the idea of a single row per guest, and a guest can have messages through several channels. We do intend to redesign this in the future so that the inbox contains "threads" or "topics" instead of guests. That will more resemble what you might be used to in an email client or Gmail type inbox. There's a lot of work to get to that, but it's definitely on our road map.
Yep. This is on the roadmap. I can't give any idea of schedule yet, as dev time lines can change.
Please add some reports for:
Filters for: property, time frame, message type (email, sms, channel etc..), Channel
- # Messages sent
- Average Response time
- Average messages sent per day (same filters as above)
- Ability to download messages in bulk to analyze
Agree 100% that this is basic messaging functionality that should be added
Hi Valerie R,
Thank you for the video, it was very helpful. However, I'm not sure , how you managed to show the intermediary form at 00:15 wherein there are custom fields to enter? I would like to introduce a custom form with custom fields including ID capture and those details show up in the agreement which will be esigned by airbnb guests.
Because for airbnb guests (I'm not using API connection), I would like to provide an OR URL wherein the guest can enter the details you have shown in your video (plus some additional custom fields), the details entered by the guest populated in the agreement which will be esigned.
Appreciate any inputs on this.
Thank you
San
Accounts for couples/spouses need to be linked while kept separate and not merged.
This is because some guests book at times just for themselves and at other times for both them and their partners/spouses, so linking their profiles to each other and all their bookings while keeping them separate allows them to have their own respective names and contact info retained separately for when they book just for themselves.
So glad to see VRBO messaging is now included in OR! I've been using Hospitable just for the messaging features. I was ready to close my Hospitable account (and have one less payment), but it seems OR doesn't have the option to have an automatic set response for inquires through Airbnb/VRBO. Airbnb tracks initial response time, so I don't want to fall in the algorithm if something comes in overnight and I don't see it until morning - we do have instant book on, but accept pets case by case so we get a lot of questions about that before people book. Is this a feature that can be added?
Dear Ocean Zen,
Your list (Comprehensive Fix for Accounting/Quickbooks - develop Roadmap
) is spot on - thank you!
By chance, did you figure out a work around to Item #9 on your list? Just curious how you are handling Owner expenses and owner payouts in Quickbooks - since there isn't an easy way or a way at all to push/sync statements and payments through. Obviously, my owner payouts are linked in Quickbooks via bank account(s)/payment methods - but it takes a lot of extra steps to reconcile all the various ins/outs.
Thank you in advance,
Kris I.
Welcome Y'all Vacation Rentals