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Alece

Joined January 2020
298 posts
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Blog » August Product Update - Simplified Discounts & Surcharges, Rezzy AI Search Results, New Payment Processors, New Channel & More!

@Anne - Before I spend more time reverting back to my old custom Surcharges away from your newest versions, is it possible for you to confirm with the engineers that this is the intended way this sho…

(Posted Sep 26, 2025 5:29 PM)

Blog » May Product Update - 6 New Trigger & Tag Automations, Google Ads/Tag Manager Support, New Gap Night Field Codes & More!

@Anne -- DONE! Feature request for adding check-in status trigger conditions to inquiries in addition to bookings:  https://www.ownerrez.com/forums/requests/add-checkin-status-trigger-condition-to-in…

(Posted Sep 25, 2025 3:43 PM)

Feature Requests » Add "check-in status" trigger condition to inquiries as well

So great to see Check-in Status added for a trigger condition (For%20the Check-in Status trigger, it would be helpful to have this available for Inquiries as well as Bookings. (Right now, the condit…

(Posted Sep 25, 2025 3:42 PM)

Feature Requests » Duplicate Option for Templates, Triggers, Surcharges, etc.

🙌🏼🙌🏼🙌🏼 Yay for being halfway there!!! Thanks, Bri!

(Posted Sep 25, 2025 11:56 AM)

Blog » August Product Update - Simplified Discounts & Surcharges, Rezzy AI Search Results, New Payment Processors, New Channel & More!

@Anne - Got it. Disappointing that the latest version of Surcharges is limited to the extent that CC processing fees cannot be set up correctly.  (And no, sadly, those instructions for configurin…

(Posted Sep 22, 2025 2:38 PM)

Blog » August Product Update - Simplified Discounts & Surcharges, Rezzy AI Search Results, New Payment Processors, New Channel & More!

Hey Anne -- I'm struggling to get the credit card processing fee to apply to all the other surcharges and not just rent. I've created it as a custom surcharge so I can give it a position, but because…

(Posted Sep 22, 2025 12:09 PM)

Feature Requests » CustomGPT AI Chatbot for OwnerRez Knowledge Base

So exciting, y'all!!

(Posted Sep 17, 2025 4:13 PM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

Rezzy's task-creation is out of control. So many tasks for all.the.things!! It might be helpful to have the thumbs up/down for tasks so we can let the system know when it's unnecessarily creating tas…

(Posted Sep 12, 2025 11:05 AM)

Feature Requests » Websites: Add a Cancellation Policy

I have still not found a workaround for this besides manually copy/pasting on each property page and remembering to update it there any time we make changes to it within OR. I'm so perplexed why this…

(Posted Sep 11, 2025 12:08 PM)

Feature Requests » Add conditions that would allow for unique message automations for same-day bookings

My message progression for guests who make Same Day Bookings is slightly different than guests who book more than a day in advance. Currently there is no way to differentiate these with triggers, so …

(Posted Sep 9, 2025 9:54 AM)

Feature Requests » Standardize capitalization of guest name when bookings come in

Sometimes a guest's profile on an OTA has their name in all caps. (Vrbo guests in particular seem to love to do this. Why, I will never know...) I'd love for OwnerRez to be able to catch that and adj…

(Posted Sep 9, 2025 9:39 AM)

Feature Requests » PMv2 -- View commissions vs. reimbursed expenses

Oh I see that now! YES. It's there. I read your initial post too quickly and interpreted it as being added back in as a separate tab (like in PMv1). I do see it as a column. I can work with that! Tha…

(Posted Sep 8, 2025 11:31 AM)

Feature Requests » PMv2 -- View commissions vs. reimbursed expenses

Thank you, Bri! I just downloaded last month's and it's not visible there yet. Maybe only on future PM Statements?

(Posted Sep 8, 2025 11:09 AM)

Feature Requests » Add a 3rd guest type for Infants (beyond Adult/Child)

@Bri -- For our purposes, it would be helpful if that Infant count was added to the Children count within the booking OR make it available as part of the guest count in field codes. As it stands now,…

(Posted Sep 5, 2025 11:07 AM)

Feature Requests » Add New Schlage Smart Locks to the Integration

Thank you for reaching out to them and reporting back!

(Posted Sep 4, 2025 8:52 AM)

Feature Requests » Add New Schlage Smart Locks to the Integration

Thank you, Steve!!

(Posted Sep 3, 2025 7:03 PM)

Feature Requests » Add New Schlage Smart Locks to the Integration

Bri / Steve --  I'm running into a roadblock with trying to communicate this request to Schlage as their standard support team knows nothing about the API (or even what it is I'm talking about, d…

(Posted Sep 3, 2025 6:12 PM)

Feature Requests » PMv2 -- View commissions vs. reimbursed expenses

That export provides it, but the per month (individual) PM statements do not -- so there isn't a way to clearly/readily see the per-booking or even per-property Commission v Expenses via the data exp…

(Posted Sep 3, 2025 10:32 AM)

Blog » August Product Update - Simplified Discounts & Surcharges, Rezzy AI Search Results, New Payment Processors, New Channel & More!

Anne, can you clarify how positions will work with the new Surcharges/Discounts then?

(Posted Sep 3, 2025 10:28 AM)

Feature Requests » PMv2 -- View commissions vs. reimbursed expenses

Thank you so much, Bri!! That is an enormous help! I appreciate you moving this forward!! Is there any scope for having the Excel download include a Commissions tab as well, to differentiate thos…

(Posted Sep 3, 2025 10:15 AM)