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You can learn more and speak with their team by visiting the Magnetic Strategy website here.
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We are happy to announce our partnership with RedCarpet Host to offer our users a thoughtfully designed guidebook builder built by long-time OwnerRez users!
As an experienced STR host and OwnerRez user, the developer of RedCarpet Host set out on a mission to create tools that are smarter, easier to use, more affordable, and provide a better guest experience. A great example is their innovative and thoughtfully designed guidebook builder, which turns a dreaded task into a refreshingly simple experience. Create smart guidebooks powered by real-time data from your OwnerRez account for a delightfully friendly and personalized guest experience. You’ll also appreciate the fully automated (and FREE!) Waitlist app that takes the stress out of those inevitable requests to “Notify me if you have a cancellation."
A first-hand understanding of the short-term-rental business inspired the host-friendly RedCarpet subscription model. Instead of charging a per-property fee, RedCarpet fees are based only on your total number of bookings received each month. Your first booking is $8.00 and each additional booking is just 29 cents. That means you’ll pay $0 if no bookings are made in a given month. Take a look at their pricing calculator here to learn more.
Get started with RedCarpet Host by visiting here and checking out the OwnerRez support article for integrating OwnerRez with RedCarpet Host.
We love connecting with the vacation rental community, so we are cranking up the number of special webinars we hold every month! We host weekly demo webinars and bi-weekly Q&A sessions, but we also host special focus sessions and Q&A webinars on specific topics.
This month, we are hosting the following special webinars:
Join Adrielle from our Onboarding Team for her series on account setup. Today's topic is Surcharges and Discounts, including information on channel quirks you need to know. Register below or click here!
Join us for a live Q&A! Tiffany, from our Onboarding Team, will be answering your questions about OwnerRez Hosted Websites. Please write in questions prior to the webinar and we'll start off by answering those. Register below or click here!
You can find all of our past and future webinars on our Webinars page.
We are happy to announce our partnership with Magnetic Strategy, offering custom website services using our integrated site API.
Magnetic Strategy crafts custom direct booking websites and executes strategic digital marketing campaigns for vacation rental businesses from SEO services and content development to email marketing and more.
Since 2017, they have empowered property managers and owners to drive revenue, secure direct bookings, and elevate their online presence with websites built to be SEO-friendly and seamlessly integrated with industry-leading property management systems like OwnerRez.
They offer both WordPress integrations with the OwnerRez WordPress plugin as well as a full WordPress integration using the OwnerRez API. This allows your website to have a real-time sync with OwnerRez, ensuring your website is always up-to-date with availability, pricing, and property details. Partner with us to stand out, attract guests, and maximize your rental business potential.
This website utilizes the OwnerRez integration with Magnetic Strategy:
Starting at $1,500, view all pricing information here.
You can learn more and speak with their team by visiting the Magnetic Strategy website here.
On Wednesday, 4/17, join Adrielle from our Onboarding Team as she discusses Surcharges and Discounts, including information on channel quirks you need to know.
The session starts at 12:30 pm Eastern, 9:30 am Pacific. It is free to join, but you need to use the sign-up for OwnerRez Focus Session - Surcharges & Discounts link to register.
You can find all of our past and future webinars on our Webinars page.
Welcome to the first full-month product update blog post!
(ICYMI: we've switched to a monthly product update format)
OwnerRez made lots of changes in the month of April 2024 that you should be aware of. Some are more obvious than others! Read on to catch all the updates made during the last four weekly releases.
In case you missed it, on April 24th, 2024, we implemented a sidebar main menu to enhance your user experience!
We believe this elevates the look and feel of OwnerRez, and it should seem familiar as many other apps have a similar structure. The top menu bar still has a role, so click on everything to see where your most-used items are.
If the menu takes up too much space on your screen, you can collapse it out of the way (and reopen it when needed). On the smallest of screens (e.g., cell phones), the menu is auto-collapsed and you just open it when needed.
Besides its location, having a sidebar menu allows for more menu real estate, so Settings is back (a welcomed change, for sure!), and the "CRM" menu is no longer needed. Instead, Inbox, Contacts, and Reviews are on the main menu now.
In preparation for this significant update, OwnerRez gradually introduced incremental changes over the past year. For the remainder of this year, we will continue implementing additional design changes to enhance your user experience further. You will also see the sidebar continue to evolve a bit.
Read more about these changes (and keep track of further upcoming design changes) by reviewing the New Design 2024 support article.
New look, updated URL! We changed the app's URL (i.e., subdomain) from secure.ownerrez.com to app.ownerrez.com to coincide with the menu design changes.
Why change the URL? All OwnerRez site pages are secure, so having "secure" in the URL was redundant. Many apps use "app" in their URL to let users know they are in the main application, so we wanted to follow suit. If muscle memory still causes you to type in secure.ownerrez.com, you will be redirected to app.ownerrez.com.
We would have preferred to do it back in January with the root URL change from ownerreservations.com but doing it all at once was too large of a release.
This change was smooth and has been well received. This update also lays the groundwork for the much-anticipated push notifications feature. In the near future, you will be able to receive alerts directly on your iOS or Android devices!
Artificial Intelligence (AI) has the potential to enhance guest communication by providing instant, personalized, and efficient responses, reducing wait times, and improving overall satisfaction.
As OwnerRez continues to expand partnerships, such as the March 24th, 2024, Integration With Enso Connect, we have added new messaging endpoints to our v2 API to accommodate Enso and other potential partners offering guest communication options utilizing AI.
For those interested in AI messaging options to be offered by OwnerRez partners, more info to come in the weeks ahead!
SMS Messaging is a powerful way to send information directly to your guests, bypassing email. Our SMS feature also works with templates and triggers so that you can send automated personalized messages at scheduled times.
Like the channel thread messaging implemented in the fall, OwnerRez has now converted SMS messages to a new thread architecture. We also improved SMS sending latency, or the time for an SMS message to pass on a network from OwnerRez to your intended recipient. These changes are probably not noticeable to our users as these improvements took place under the hood. Still, they lead to improved guest communication and better preparation for the upcoming unified inbox.
Also, TMobile, and by extension, our provider, has introduced new fees for infractions of its content policies. Due to these changes, users must now agree to be bound by OwnerRez's terms of service, content messaging policies, and its messaging partners during new SMS Brand applications.
Recently, Vrbo updated its API endpoints, resulting in Channel Bridge (CB) booking download import failures. This proved challenging for those of you with non-API-connected Vrbo properties that rely heavily on the OwnerRez CB Chrome extension to manually import your Vrbo bookings into OwnerRez via an Excel file. The vast majority of our users rely on API integration for their Vrbo listings, so most of you were unaffected.
As part of this release, we updated the Channel Bridge booking download import to include those new Vrbo API endpoints.
This should fix Vrbo Channel Bridge booking download failures. To avoid future Channel Bridge problems, consider connecting your properties to Vrbo through our fast and reliable integrated API connection between Vrbo and OwnerRez.
Setting clear property rules benefits both hosts and guests by promoting mutual respect and understanding. It helps prevent misunderstandings and conflicts, ensuring a smoother and more enjoyable experience for everyone involved.
OwnerRez has added hour interval options to many areas for more flexibility in your Pending & Auto Cancellation Rules.
Why? Recently, we implemented hourly pending services, allowing us to add hourly intervals. Pending bookings tie up your availability calendar, so we suspected some users would appreciate the flexibility to nail down more specific Pending & Auto Cancellation Rules. Now, you can determine when to place bookings (and quotes) in a pending state, when to auto-cancel the booking if a guest fails to meet the payment deadline, or even offer more time for the guest to provide a valid payment.
In your Property Rules, you can now select hours (or days) from the Pending & Auto Cancellation dropdown menus to automatically place the booking in a pending state in the event of payment failures for Credit Card, Checks, and Custom Instructions.
You can review your properties Pending & Auto Cancellation Rules by navigating to Properties > Rules > Change > Pending & Auto Cancellation. 14 days is the default selection for Credit Card, Checks, and Custom Instructions. Still, you can determine the best settings for your vacation rental business.
In your fully API-integrated listing channels, you can select hours (or days) from the dropdown menu to automatically place the booking in a pending state in the event of credit card failures.
You can review your API-integrated listing channels by navigating to Settings > Channels > API Integrations > specific Listing Channel > Change > Credit Card Payments > If Card Fails.
Are you wondering what "fully integrated" means and which API-integrated listing channels are classified as "fully integrated?" A fully integrated listing channel allows guests to book directly on the listing channel. Those API-integrated listing channels include Vrbo, HomeToGo, GuestSmiles, getawayGoGo, Whimstay, Rentalz, Hopper Homes, and Got2Go.
In individual pending bookings (specific Booking > Change Pending Status), you can now select hours (or days) in the "What do you want to do?" section to determine how long a period you want to wait before auto-cancelling the booking if a guest fails to meet the payment deadline.
Note that you can only change an individual booking's Pending Status when the specific booking is in a pending status.
You can also change your Pending & Auto Cancellation rules for quotes by navigating to the specific Quote > Rules > Change > Pending & Auto Cancellation. The settings appear and act just like property Pending & Auto Cancellation rules but will only apply to that specific quote.
Read the Pending Bookings support article to learn more.
OwnerRez has replaced X's (Twitter) old bird icons with their new X icon on our public website and in-app.
The new X icon is on the top bar of our public website, ownerrez.com, alongside our other social media icon links.
Did you know that OwnerRez is on Linkedin, too? As part of this release, we added the Linkedin icon next to the X icon.
Hosted website header and footer icons have been updated to the new X icon. Here's a hosted website header example.
And here's a hosted website footer example.
Additionally, we updated both the {MYSOCM} (multi-line social medial inks) and the {MYSOCS} (single-line social media links) field codes to now display the new X icon. Hosted websites using the {MYSOCS} field code for their footers will automatically see the new X icon added.
Not a fan of the new X icon displayed on your hosted website and prefer the old bird logo? You can change your hosted website header social media icons by navigating to Settings > My Website > your hosted website > Header Layout > selecting the device layout > clicking on the social media section and changing your X (Twitter) icon. Start typing in the text twitter, and select a different icon. You can also select the X icon with the black background if that works better on your hosted website.
Notice that the Action column is now displaying "X (Twitter)" instead of "Twitter."
X (Twitter) and the X icon have also been added in-app to the Theming section (Settings > Branding & Legal > Theming > your Theme > Change > Social Networks).
Are you wondering about all these new icon options? As part of this update, we updated our Font Awesome (a font and icon toolkit) to the latest version, allowing us to update fonts and icons as necessary seamlessly.
OwnerRez's Property Multi-Select Tool allows users of multiple properties to quickly and efficiently search and select their desired properties by simply adding the first few letters of a property or owner.
As a followup to our January 12th release of the Property Multi-Select Tool Added, we've added the Property Multi-Select Tool in-app in the following areas: Deposits, Imports, PM, Properties, Settings, Team Access, Form Messages, Holidays, and Seasons.
Note that the dropdown box text displays the number of properties selected.
The Property Multi-Select Tool filter text box only appears if there are more than ten options on multi-select boxes (or 15 on single-select boxes).
Sharing your website's URL with current and potential guests provides direct access to accurate information, fosters trust, and enhances their booking experience.
Why add the new {MYDOMAIN} field code when we already have the {MYURL} field code? Booking-type message templates that included the Company URL {MYURL} field code sometimes resulted in malformed URLs when configured to open in a new tab. The new {MYDOMAIN} field code displays your company web address minus the HTTPS prefix, e.g., fancyrentals.com, reducing the risk of malformed URLs.
You can insert the new {MYDOMAIN} field code in-app in messaging templates, renter agreements, theming sections, and more. We updated to this new field code in a few places in existing templates.
Learn more by reviewing our Field Codes support article.
Add Missing Guest Name Column to Vrbo Commission CSV Import Template. Vrbo has added the guest name to the Vrbo commissions spreadsheet, but that column was missing from OR's template on the import page. We have added the guest name to the Vrbo Commission CSV import template.
Booking Summary Report Not Prorating Evenly Across "Any stay in period" Results. The Booking Summary report was not prorating evenly across "Any stay in period" results after changing Group By and Columns, causing mismatches in prorated amounts. OR corrected this issue to ensure that the Booking Summary report prorates evenly across "Any stay in period" results.
Clarify Amount Being Charged/Credited and When it Will be Applied/Refunded When Turning DP on or Making Changes. Listing channel Damage Protection settings that were subsequently changed to exclude that listing channel displayed incorrect negative amounts to be charged. We resolved this glitch, and listing channel Damage Protection setting changes will display the correct amounts to be charged.
Clarify Booking Changed Alerts for Check-in/Check-out Time. Changed Booking email system alerts for early check-in times displayed confusing strikeout text for both check-in and check-out times. OR fixed this bug and Changed Booking email system alerts will display the correct strikeout text for booking changes.
Clarify That Rate Import is Not Supported When Airbnb Smart Pricing is Enabled. Airbnb Rate Imports are not supported in OwnerRez if Airbnb Smart Pricing is enabled in their Airbnb account; however, users were not properly notified of that limitation when they attempted rate imports for their Airbnb API-connected properties. We resolved this glitch, and users will receive proper error messages explaining that Airbnb Rate Imports are not supported in OwnerRez if Airbnb Smart Pricing is enabled in their Airbnb account.
Don't Show Only/Everything But Items on Trigger Editor if it's Actually All Mode. Only/Everything But Items were incorrectly displayed on the Trigger Conditions section when the condition was configured to the All mode. OR fixed this bug to display the selected conditions in the Trigger Conditions section correctly.
Door Lock Fixes for Multi-lock Properties. Some properties with multi-locks configured encountered door lock errors. We resolved this issue to ensure that properties with multi-locks configured will no longer encounter door lock errors.
Fix Cleaning Fee From Showing up Twice in Channel Rate Tester. Airbnb cleaning fees were incorrectly displayed twice on the Channel Rate Tester. OR corrected this glitch, and Airbnb cleaning fees will be appropriately displayed on the Channel Rate Tester.
Hosted Website Blog Posts Have Two OG Share Images. OR hosted website blog post shares included 2 Open Graph (OG) images, the user-configured OG share image, and a property image. We fixed this bug by only sharing the user-configured image for blog posts.
Hubitat Lock Integration:
Improve Integration With Schlage Door Locks. OR has improved the Schlage Door Lock integration to handle a wider variety of error states and be able to recover from them to match existing codes to bookings.
Make Quick Quote Instant on Ribbon Again. We encountered a code regression that resulted in the instant Quick Quote modal becoming unavailable on the ribbon calendar. We corrected this issue, and the instant Quick Quote modal is again available on the ribbon calendar.
When Adding New Guest/Contact, Province is Displayed Instead of State if United States is Selected. The Province label was incorrectly displayed below the state field as the default in the Add Guest modal form when the United States was selected as the country. OR resolved this glitch, and the correct associated label will be displayed when the country is selected in the Add Guest modal form.
Add Property Name to Received Alert Messaging. Some received system alert email messages did not include property names. OR corrected this issue to display property names properly in all received system alert email messages.
Apply Minimum Nights Rule When Arriving on the Last Night of the Season. Minimum night rules were not correctly applied to the last night of a recurring season that spaned from one calendar year into the next, allowing guests to book a property for fewer nights than configured in the season minimum night length restrictions. We resolved this glitch, and season minimum night length restrictions will be applied correctly.
Fill in Guest Last Name From the Airbnb Reservation Before Processing Booking, Brought up From Missing Data in Zapier Zaps. Airbnb bookings were not pushing guest last names from OwnerRez user accounts who had connected Zapier Zaps to pull guest information to another platform. OR fixed this bug by adding a slight delay to ensure that Airbnb guests' last names will be added to the OR booking before processing the booking.
Fix Sending of Airbnb Special Offers Through OR Messaging. OR experienced a code regression that no longer allowed Airbnb special offers to be sent through the OR guest quotes. We corrected this issue, and users can send Airbnb special offers properly through the OR guest quotes.
Handle Unexpected Errors Encountered While Using Vrbo Channel Rate Tester. Some users encountered unexpected errors during the Vrbo Channel Rate Tester process. OR resolved this issue to better handle unexpected errors during the Vrbo Channel Rate Tester process.
Settlement Process Will Adjust Expenses That Match With Fees. The PM Settlement process correctly adjusted host fees but failed to adjust associated expenses. We corrected this glitch, and the PM Settlement process will adjust associated expenses properly when the host fees are adjusted.
Stop Disabling Hosted Websites if DNS Records Do Not Match. Some hosted websites were disabled if domain name system records (DNS) did not match. OR fixed this bug, and hosted websites with mismatched domain name system records (DNS) will no longer be disabled.
Don't Pass Fee to Google Vacation Rentals if Season Criteria is "Only" + "None." Surcharges configured with the criteria of all properties with a season set to only but none selected resulted in Google Vacation Rentals (GVR) price accuracy failures. OR corrected this bug to ensure that any surcharges with a season set to only but none selected will not be passed to GVR.
Don't Send Hosted Site Updates to Closed Accounts. Hosted Website system messages continued to be sent to closed OwnerRez accounts. We resolved this issue, and Hosted Website system messages will no longer be sent to closed OwnerRez accounts.
Don't Void All Other Open Inquiries From the Same Guest When an Airbnb Inquiry is Received. Existing open inquiries from the same Airbnb guest were improperly voided when another Airbnb inquiry was received from the same Airbnb guest. OR fixed this glitch, and existing open inquiries will no longer be voided when another Airbnb inquiry is received from the same Airbnb guest.
Fix Airbnb Channel Messages Inability to Send When Guest Also has SMS Thread. Certain Airbnb channel messages and triggers encountered send failures when the guest also had an SMS conversation thread. We resolved this bug, and Airbnb channel messages and triggers will be sent as expected even if a guest also had an SMS conversation thread.
Fix Airbnb Publish Error Display. Airbnb listing publishing errors incorrectly rendered and displayed HTML markup language. OR corrected this bug to ensure that Airbnb listing publishing errors are correctly rendered and displayed.
Fix Blog Post Category Counts Showing Zero. The OwnerRez blog category counts incorrectly displayed zero posts for all categories. We fixed this glitch; all blog category post count displays are correct.
Fix Door Codes Populating in Templates for Unmapped Manual Locks. Phantom manual door locks (previously assigned but now unassigned from a property) continued to display the phantom or unassigned door code in messaging templates. OR corrected this glitch by filtering out the unassigned booking door code records.
Fix Hosted Site Blog Posts Not Being Displayed. Despite being correctly configured, some hosted website blogs failed to display public blog posts due to the number of posts per page setting. We resolved this bug, and hosted website blogs will correctly display blog posts as configured.
Fix Initial Guest Messages Not Showing in Conversation History. Occasionally, guest conversations did not display the initial or earliest messages from a guest in the Conversation History area. OR fixed this glitch, and initial or earliest messages from a guest in the Conversation History area will be displayed appropriately.
Fix Sorting for SMS Communication History. Grid errors occurred when users attempted to sort by the Communication History SMS tab Created Date column. We corrected this issue, and users can sort by the Created Date column in the Communication History SMS tab area as expected.
Fix Triggers to Work for "Adjacent Available Nights Status" and "0 days Before Booking has arrived." Due to recent changes in how OwnerRez handles property time zones, triggers configured with the scheduled time of "0 days Before Booking has arrived" and the condition of "Adjacent Available Nights Status" resulted in the trigger never running. OR fixed this glitch, and triggers configured with the scheduled time of "0 days Before Booking has arrived," and the "Adjacent Available Nights Status" condition will run as expected.
Handle Invalid Expedia Listing URLs. Some Vrbo API-connected properties displayed incorrect Expedia URLs leading users to an Expedia search results page instead of the correct Expedia listing. We corrected this issue by ensuring that Expedia listing links are correctly displayed.
Prevent Case Where Airbnb Listing Can be Connected to Two Properties. A user was incorrectly able to link two properties to the same Airbnb listing by deactivating and reconnecting both properties in swift succession. OR fixed this glitch to ensure that before activating a property for an Airbnb listing, there is not already another active linked property attached to that Airbnb listing.
Show "Coming Soon" Channels in LQA. "Coming Soon" API integration listing channels are now available for selection in the Listing Quality Analyzer (LQA) Channels multi-select tool.
Show Correct Currency From Account Culture Settings on Booking Cancellation Page. During the booking cancellation process, the security deposit hold release settings for properties with non-US culture settings erroneously displayed US dollars instead of the correct currency, even though the refund used the proper currency. We corrected this bug and configured culture settings will be properly applied to the booking cancellation page.
Fix Google Vacation Rentals Integration to Allow for 99 Distinct Date Ranges. Users with multiple seasons (20+) that are calculated as rate modifications by Google Vacation Rentals (GVR) encountered errors, preventing them from becoming API-connected with GVR. Very recently, GVR increased their XSD schemas to the current 99 allowed seasonal date ranges, so OwnerRez has updated our applicable schemas of Tax, Discount, RateModifications, ExtraGuest Charge, Taxes, and Fees to allow for 99 distinct date ranges.
Fix Guest Form Page to Use Hours Instead of Days. While it did not affect pending bookings, the guest booking form page incorrectly displayed the word days instead of the correct word hours. This typo was corrected, and the guest booking form page will display the correct word of hours.
Fix SMS Communication History. Users encountered SMS communication history failures due to missing sender thread participants. OR corrected this issue, and SMS messages will now include the sender thread participants to ensure that SMS communication history will display as expected.
Fix SMS Number Registration Bug. Users experienced an error while attempting to register a new SMS number in their OR account. We resolved this glitch, and SMS registration can now be completed.
Fix Setting Owner on Portal Invites. Due to a code regression, some users could not configure owners on Portal invites. OR fixed this bug, and users can configure owners on Portal invites.
Fix Vrbo Import Crashing on Long Room Notes. Due to a 60-character limit in OwnerRez bathroom notes, Vrbo property listings with bathroom notes over 60 characters experienced Vrbo Property Import failures. We corrected this issue by allowing 60+ bathroom note characters from Vrbo Property Imports into OwnerRez by truncating characters over 60.
Update QuickBooks Authentication Status After Disconnect. Disconnected QuickBooks accounts were not marked as disconnected in OwnerRez, which caused errors. OR fixed this glitch by verifying QuickBooks accounts and deleting/deactivating any disconnected ones in OR.
Update QuickBooks Name and Logo in a Few Places. OwnerRez has updated the QuickBooks name and logo on the Integrate with QuickBooks in-app page to match their current name format and logo. We have also updated the connection screenshots on the QuickBooks - Setup & Connecting support article.
If we integrate with pricelabs for our pricing, does this affect things on GVR? I read the Google Price Accuracy Policy but I'm not understanding whether or rates are just transferred from ownerrez to GVR ike they are with other channels or if there is anything special I need to do?
Also, I turned on the GVR integration but it says "2 properties don't show in this list because they aren't connected" why would this be?
Caitlin,
Nightly rates are pushed to GVR from OwnerRez directly, regardless if you are integrated with dynamic price tools (e.g., Pricelabs) or not, so no, you don't need to do anything special to address that.
Without looking at your account, I suspect that your "2 properties don't show in this list because they aren't connected," indicates that your GVR listings are not yet live. See the Waiting for Google to go Live section of the Google Vacation Rentals Setup & Connecting support article for more information. Due to the manual onboarding process by Google Vacation Rentals and the large number of OwnerRez GVR integrations, we are seeing slightly longer integration times.
Toni, if you are still experiencing this, I suggest you reach out to the OR Helpdesk directly for this issue.
Since GVR redirects through our website, when we get a booking, in the Overview tab will it show the Listing Site as "My Website" or "Google Vacation Rentals"?
The listing site will display Google Vacation Rentals.
If we integrate with pricelabs for our pricing, does this affect things on GVR? I read the Google Price Accuracy Policy but I'm not understanding whether or rates are just transferred from ownerrez to GVR ike they are with other channels or if there is anything special I need to do?
Also, I turned on the GVR integration but it says "2 properties don't show in this list because they aren't connected" why would this be?
I think my listing is active although I haven’t seen it online. It does show active on OR. I tried to pull a full synch and I’m getting this error message
Since GVR redirects through our website, when we get a booking, in the Overview tab will it show the Listing Site as "My Website" or "Google Vacation Rentals"?
I intergrated with GVR 3 weeks ago and it still shows pending. Why is that?
Toni, as we stated in our GVR Overview support article, "Users can expect a delay of 2+ weeks before their properties go live on Google Vacation Rentals due to a manual onboarding process by Google Vacation Rentals."
With all of the new GVR API integrations, it is possible that going live will take longer than expected. For reasons unknown, some users have had luck with checking the status of their GVR API Integration.
This is exactly what I did and it worked! Simply click "Check Status" under the "Actions" tab on the far right. I did get a warning message the first time after I clicked it, but when I closed out of it, it still went live. I no longer get that warning message and everything is working fine.
That absolutely makes sense
toni
Toni, perhaps the I see lots of other listing channel links for my property on Google Vacation Rentals. Why is that? answers your question?
Thank you so much. It looks like a travel website in Amsterdam has my property on GVR as a cottage. Kinda weird as I am not affliated with this website and to book you have to you their site. Will this be a problem? Makes sense to me know why some STRs have multiple GVR profiles.
Well Wishes,
Toni
It hows that I am now intergrated with GVR. When I go to GVR several things are occuring.
1: My property does not show under "houses" but shows under "cottage"
2: There isn't a landing page that shows pricing or "inquire"
3: It doesn't show that it is available despite using dates that I know are open.
4: I have an error under "analyzing listing" under channel rules with GVR. The message reads, "Apply Season by only supports split across"
5: How do I get my google business reviews to show on the landing page?
Thank you so much,
Toni
Toni, I'm not convinced that your GVR listing is live yet, but I will try to address some of your questions.
3. Why aren't my rates displayed on my Google Vacation Rentals listing?
4. Your seasons must be configured to Split Across. Navigate to Settings > Pricing > Pricing Preferences > Change > Apply Season By > Split Across.
It's showing the long listing number as shown above but it's not green so it won't let me click on it. Does that mean it's still not live on GVR?
Correct.
Ever been curious about what goes on behind the scenes here at OwnerRez? On Wednesday, April 3rd, at 10:00 AM PST and 1:00 PM EST, join us live for a special webinar called "Under The Hood with the Engineers" where we will discuss speed, reliability, and the many ways we protect your data!
We'll discuss the improvements that have been made to high availability, infrastructure design, system operations, and more! We'll also give you a special first look at new features and designs. You'll also have the chance to ask live questions in the Q&A session that follows.
On the dais will be our CEO, CTO, Chief Software Engineer, Senior Software Engineer, Product Owner, and Head of Partnerships & Marketing. All of them will be part of the Q&A section, so you can ask them questions live in the second half of the webinar.
Make sure to register ahead of time by going to the OwnerRez - Under The Hood with the Engineers 2024 Edition page and clicking "Save my spot".
You can then use the Crowdcast tools to add it to your calendar or be emailed a reminder as the time approaches. And if you follow OwnerRez on Crowdcast, you'll be emailed about all our upcoming webinars.
See you next week!
It's showing the long listing number as shown above but it's not green so it won't let me click on it. Does that mean it's still not live on GVR?
The fact that you think collecting biometrics (that obviously don’t stay siloed) is all fun and games is a huge turn off.
It hows that I am now intergrated with GVR. When I go to GVR several things are occuring.
1: My property does not show under "houses" but shows under "cottage"
2: There isn't a landing page that shows pricing or "inquire"
3: It doesn't show that it is available despite using dates that I know are open.
4: I have an error under "analyzing listing" under channel rules with GVR. The message reads, "Apply Season by only supports split across"
5: How do I get my google business reviews to show on the landing page?
Thank you so much,
Toni
Hey Scott,
You have 3 options for ID collection in Enso Connect...
1. With Biometrics using our partners like Autohost or Superhog.
2. ID collection through Enso Connect (no biometrics)
3. No ID collection.
Collecting IDs via email or messaging is a breach of security for your guests - using the Boarding Pass solution increases trust with the guest when it comes to security, as we follow all necessary privacy (GDPR, PIPEDA...) and cyber security rules when collecting this sensitive information.
We are definitely very giddy about our tech solution 😂 - we'd love to share more with you how you can configure this to meet your own requirements - what makes our solution unique is you can customize and configure it the way you want to meet your unique business needs!
- Francois
Hey Alece,
You can absolutely flow the rental agreements through our Boarding Pass solution! Let us know if you want to learn more. As for the 2-way check-in/out times, we'll look into this, as it is really helpful when a guest purchases an early check-in/late check-out! Stay tuned :)
- Francois
Hey Michael,
A part of our solution includes an AI unified Inbox. At the moment this inbox works with all channels (Airbnb, SMS, Email, Whatsapp) once a reservation is confirmed. Once we have access to OR's messaging API (that is still being developed) we will also be able to support inquiries. Either-way though, templates and triggers will run through Enso Connect!
- Francois
Yes, it's showing that they are mapped correctly.
Great, Umi! You should be able to view your live GVR listing by clicking on the green listing link on your GVR API Integration page.
Having trouble seeing your listing on GVR? See I can't find my listing when I search Google Vacation Rentals! FAQ.
Yes, it's showing that they are mapped correctly.
I have connected both of my properties to GVR and in OwnerRez the Listing Status states "Active" in green. Under synced it says "Sync Requested". Does this mean my listing is active and should be showing up on GVR? I can't seem to find my listing. What does Sync Requested mean?
Umi, have you checked the My GVR listing isn't active yet, and it's been longer than anticipated to become active. What can I do?
I have connected both of my properties to GVR and in OwnerRez the Listing Status states "Active" in green. Under synced it says "Sync Requested". Does this mean my listing is active and should be showing up on GVR? I can't seem to find my listing. What does Sync Requested mean?
If you follow our blog, you know we release product updates nearly every week. Sometimes our product update posts have a lot to say; other times they just list bug fixes.
To help our faithful readers, and save room on the blog schedule for other things, we've decided to condense our product update posts to a monthly digest. We will continue releasing updates at the same speed (i.e., weekly), but we'll talk about a month's releases in a single post. Here's the one for March (well, half of March anyway)!
OwnerRez users can use Google Analytics and Meta Pixel (Facebook) tracking to gain valuable insights into potential guest interactions and marketing campaigns related to their vacation rental websites. Google Analytics and Meta Pixel are great tools for any vacation rental business and best of all, they're free to use. You can set things up under Settings > Advanced Tools > Analytics Tracking.
We've now added both Google Analytics and Meta Facebook Pixel tracking to the OwnerRez global landing page, the redesigned Guest Review and Guest Travel Insurance forms, and will also be applied to all remaining Guest Form redesigns!
What does this mean for you? If you are tracking guest interactions through Google Analytics and Meta Pixel (and we hope you are!), know that all of our new guest forms and the global landing page are now included as part of that tracking, whether that be a page view on a hosted website or widget, sending an inquiry, viewing a quote, or a full conversion to a booking!
Add the editing of property photos to mobile. While users could make changes to photo captions on mobile devices, they could not properly view or make those changes. We resolved this issue so users can now properly view and change photo captions on mobile devices.
Airbnb Messages From Guests are Marked as Read. Airbnb guest messages to OwnerRez users were incorrectly marked as read. OR resolved this glitch to ensure that Airbnb guest messages to OwnerRez users will be correctly marked as unread.
Booking Widget Validation Message Error Should Not Tell Guest to Contact OR. When guests inadvertently pasted in and submitted HTML into the notes field on the hosted website booking widget, the displayed validation message incorrectly directed guests to contact OwnerRez rather than the host. OR fixed this bug, and the guest-facing validation message will no longer direct the guest to contact OwnerRez when guests inadvertently paste and submit HTML into the notes field on the hosted website booking widget.
Changing Charges With an Invalid Rate, Sets the Rate to 0 and Keeps the Original Amount. Entering an invalid value (e.g., #, *) in the rate field when surcharges on a quote or booking were edited resulted in the Rate being incorrectly set to 0. Still, the Amount column showed the original amount. OR corrected this issue, and if invalid values are added; users will receive a validation warning of "Invalid value for rate, only numbers and percentages are allowed."
Disabled Properties Show up on Channel Publish Page. Disabled properties were incorrectly displayed on the Publish listing page for applicable channels. Disabled properties will no longer be displayed incorrectly.
Door Codes are Changed When Moving a Booking. Moving a booking with integrated door codes to a different arrival or departure date would result in new door codes being generated.OR corrected this so that the same door code previously generated would be used for the new booking dates.
Duplicate Columns in Owner Statement Expenses Cause Crash When Exporting. Duplicate columns added to the expense section of an owner statement and exported to Excel resulted in errors. We resolved this issue, and users will be prevented from adding duplicate columns to the expense section of an owner statement.
Google Vacation Rentals (GVR):
Property Search Widget Does Not Retain Property URL After First Page. Property search widget results were incorrectly populated with the wrong property webpage URL after proceeding to the second page of results rather than custom property URLs configured. We resolved this bug to ensure that the property search widget custom property URLs configured will be correctly applied after proceeding to the second page of results.
Spot Rate Import Fails When Importing an Excel Sheet With Some Empty Rows. Spot Rate imports encountered import failures when the Excel sheet contained empty rows. OR corrected this issue, and duplicate columns will no longer result in export errors.
Triggers That Send Emails to Guest With a Double-Blind Email Address Do Not Link to the Guest. Email messages sent to guests with double-blind email addresses (e.g., listing channel proxy email addresses) with triggers failed to link to the guest ID. We fixed this glitch to ensure that email messages sent to guests with double-blind email addresses with triggers will link to the guest ID.
Airbnb Remerge Threads Contact Thread on Booking. Some Airbnb API-connected users who were upgraded to the updated Airbnb messaging threads encountered older bookings that did not have contact threads established, resulting in channel trigger failures. We corrected this glitch, and Airbnb messaging threads will be correctly remerged upon booking.
Always Save Trigger Retry Settings. When specific trigger retry settings were added and saved with the additional setting of "Create this trigger in a disabled state - I will activate it later," the trigger retries were not actually saved. OR resolved this issue, and trigger retry settings will be correctly saved.
Calculate Commission on Channel Fees Expenses When Payment/refund Fee is Set. Commissions on channel fees that had an expense were not calculated if no payment/refund method-based fee was configured. We fixed this bug, and commissions on channel fees with an expense will be correctly calculated.
Decrease Execution Time of Calendar Sync Service. To improve the runtime of the OwnerRez calendar sync service, we have increased the number of background concurrent calendar sync tasks.
Fix Bug Causing Phone Numbers to Not Save on Quick Find Or Create Guest Modal Form. When users create a new guest and enter guest contact information, the phone number field is not saved on the Create Guest Modal Form, forcing users to manually reopen the Guest Modal Form and manually re-enter the guest phone number. We resolved this glitch, and guest phone numbers entered into the Create Guest Modal Form will be saved correctly and as expected.
Fix Duplicate Deposit Creation for Airbnb Payouts Without Corresponding External IDs. Some Airbnb payouts without corresponding external IDs generated duplicate deposit transactions. OR corrected this issue, and Airbnb payouts without corresponding external IDs will generate accurate deposit transactions.
Google Vacation Rentals:
Import Lynnbrook Reversals as Refunds. Lynnbrook reversal transactions were incorrectly imported as adjustments rather than the correct refund transactions. We fixed this glitch to ensure that Lynnbrook reversal transactions are correctly imported as refund transactions.
Introduce Processing Delay on Vrbo Threads to Guarantee Message Thread Will be Available on Vrbo Side. Occasionally, Vrbo message threads did not have contact threads established for a booking, resulting in Vrbo booking messages not always being available on the Vrbo platform and triggers fired for unconfirmed Request to Book (RTB) bookings. OR has implemented a Vrbo booking processing delta delay (the smallest time unit one could measure) to ensure that Vrbo message threads have contact threads correctly established.
Property URLs For Hosted Site Widgets Will Generate Valid Links for "Show All on First Load" Correctly. Property search widget results were incorrectly populated with invalid property webpage URLs after proceeding to the second page of results rather than the correct, valid property webpage URLs to show all on the first load. We resolved this bug to ensure that the property search widget will generate valid property webpage URLs to show all on the first load.
Remove Duplicate Errors and Warnings for Vrbo Currency Listing Quality Analyzer. Users that had their property listed on multiple listing channels encountered duplicate Vrbo currency errors and warnings on the Listing Quality Analyzer (LQA). OR fixed this issue, and users with a property listed on multiple listing channels will receive accurate LQA errors and warnings.
Reviews Grid for Missing Last Name of Airbnb Users Will Use Guest Name. The OR reviews grid displayed only "a Airbnb user" if the guest's last name field passed to OR from Airbnb was empty. We corrected this bug, and guest names will be correctly displayed on the OR reviews grid.
Send to Airbnb Contact threads for All Entities. Airbnb contact threads without entities encountered message send failures. OR resolved this glitch, allowing Airbnb contact threads without entities to be sent.
Show Airbnb Channel Details on Deposit Failed Alert if Applicable. Airbnb channel details passed to OR were not included in the Deposit Failure system message email alert sent to users. We corrected this issue, and if applicable, full Airbnb channel details passed to OR will now be included in the Deposit Failure system message email alert sent to users.
Tax Reports Detail Columns Match Selection Criteria Accurately. The Tax Summary and Tax Details reports handled the "Any stay during period" selection inconsistently, with the Tax Summary report including financials for bookings with the departure date on the first date in the date range entered, while the Tax Details report did not. OR changed the Tax Summary to no longer include bookings where the criteria range starts on the departure day of booking.
Hubitat Lock Integration Private Beta Coming Soon:
I intergrated with GVR 3 weeks ago and it still shows pending. Why is that?
Toni, as we stated in our GVR Overview support article, "Users can expect a delay of 2+ weeks before their properties go live on Google Vacation Rentals due to a manual onboarding process by Google Vacation Rentals."
With all of the new GVR API integrations, it is possible that going live will take longer than expected. For reasons unknown, some users have had luck with checking the status of their GVR API Integration.