Keeping your cleaning staff in the loop about special preparations for an upcoming booking is imperative! You'll want to notify your cleaners of any special preparations for an upcoming booking before guest check-in. You can notify cleaners directly using tags. For both of these examples, we will include just regular Names, Email addresses, and Phone numbers.
Email Template & Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new email template.
Name:
Notify Cleaning Staff About Special Preparations for Upcoming Booking Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
Cleaner Name
To Address:
Cleaner email address
Subject:
Reminder to about special preparations for {BARR}-{BDEP} at {PDISPNAME}
Body:
Hi Cleaner name,
Just a reminder about any special preparation for the following booking:
{BARR} to {BDEP} at {PDISPNAME} for {BNGUEST} guests.
Special Preparations:
{BTAGS}
All equipment, supplies or decorations are stored in the housekeeping storage closet. Thanks!
{MYFIRST}
Email message preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Scheduled Time
Event:
1 day Before Booking has arrived at 8:00 AM
Tag is > Any of > Additional Guest Air Mattress, Crib and Highchair Setup, Holiday Decor
Action:
Notify Cleaning Staff About Special Preparations for Upcoming Booking Email Template
SMS Template & Trigger
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Notify Cleaning Staff About Special Preparations for Upcoming Booking SMS Template
To Phone Number:
Cleaner cell phone number
Body:
Cleaner first name, just a quick reminder about special preparations; {BTAGS} (all equipment, supplies or decor is stored in the housekeeping storage closet) for the {BNGUEST} guests, {BARR} to {BDEP} booking at {PDISPNAME}! 🥳
SMS template preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Scheduled Time
Event:
1 day Before Booking has arrived at 8:00 AM
Tag is > Any of > Additional Guest Air Mattress, Crib and Highchair Setup, Holiday Decor
Action:
Notify Cleaning Staff About Special Preparations for Upcoming Booking SMS Template