General Help and Questions

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Hello everyone, before publishing my listing I get this message, I still allows me to publish, but I'm worried that photos won't be pushed when created. 

What is this syncing process?  

Am I able to set one property on Airbnb to have a 14 day booking lead time and the rest as same-day booking?

Help.  My Airbnb and VRBO calendars show completely blocked for about half of my properties.  My website is correct and when I look the the ribbon under bookings, it shows the dates that are open.  What could be wrong?  There are no blackouts and I'm connected to Pricelabs for pricing.  Thanks.  Laura

Is there a how to video or steps on this? 

Hi Kaiden!

When it comes to connecting a property to the Vrbo API integration, it may appear on Expedia and other affiliates in their Expanded Distribution Network, but we cannot guarantee it since it's outside of our control, and it depends on the demand in your area. You can find more information here: https://www.ownerrez.com/support/articles/auto-populated-expedia-url-capture

Please reach out to help@ownerrez.com if you have any other questions!

Hi Kelly,

A good chunk of the argument for keeping those disabled triggers around is data preservation. When things are deleted in the system, you lost the associated data along with them. 

That being said, I understand your concern if you have disabled triggers that haven't been in use for years. This would make a great Feature Request.

Use the link below to search our Feature Request forum. If it's not there, you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez: https://www.ownerrez.com/forums/requests

I hate to ask this question again but I've searched the forums and it is still unclear to me.

We are getting ready to onboard a boutique hotel - Next to direct bookings, Expedia is their #2 booking channel. By listing on Expedia Partner Central, the listings are also pushed to other Expedia brands like Hotels.com. If I list on VRBO and have the listings enabled for Expedia, will those listings be pushed to the full suite of Expedia brands, including hotels.com?

I can't seem to find a definitive answer... Any hosts able to share a link to their Hotels.com listing hosted through OwnerRez?

I can not find for the life of me find how to review a guest that booked through Hopper Homes. I have been through both my Hopper reservation on their site and the booking on OR. Any help would be greatly appreciated. This guest should not be allowed to book other places so I am hoping to warn other hosts before they accept this guy. Thanks!

That is true, however most of my triggers haven't been used in months, with no upcoming reservations tied to them.  I have triggers for a property that I haven't owned in years. There is definitely nothing associated with these triggers and it won't allow me to delete them.

if I remember correctly they are not deletable because old messages are still associated with them. 

The problem I'm encountering is that I am completely redoing my communication set up and the new triggers are currently disabled until I'm ready to begin using them.  Whenever I go back to my new triggers, I have to sort through 5 pages of disabled triggers and that is not only confusing, but time consuming.  I finally got smart and labeled all of the new triggers as **NEW** so I could easily locate them.  I would just like to be able to delete the ones I will never use again and I think we should have that option.

you can create a customer filter for only enabled templates/triggers; that way disabled ones will not be shown on the respective page

I would like to delete templates & triggers because we started out with many more than we are using now.  I have disabled the templates and triggers I'm not using but, I would like to completely purge them to avoid confusion. When I add a new one, it's extremely difficult to find when it's still inactive due to having to look through all the old, unused templates & triggers.   I have reached out to the help desk and was told it's not possible to delete them and to post my request here.

This is a big issue for me as well.  I would like to delete templates because we started out with many more than we are using now.  When I add a new one, it's extremely difficult to find it when it's still inactive due to having to look through all the old, unused templates.  I have disabled them, but again, I would like to completely purge them to avoid confusion.  Same with triggers...when they are no longer in use, I want to be able to delete them.

I'm new to the platform and currently setting up my property. When running the listing analyser, it through up that a photo wasn't compatible so I'm trying to delete it. However, it keeps showing the following error message over and over;

Error! (User Unauthorized)

What just happened?

We tried to do that operation, but ran into an error: You cannot delete this file because there are leases associated with it.

Has anyone else experienced this and know how to sort it? I've tried removing the tags from the photo, removed it as the property logo, but no luck so far.

Thanks in advance. 

Hey Jennifer,

If I'm understanding your question correctly, you would like to set the search widget to show more than 12 properties on one page.

While this is supported if you have a hosted website, it is not currently supported for users without a hosted website. You could, however, search our feature requests to see if it's been suggested yet and if it has not, create a feature request and ask others to support the change by upvoting it. It's where a lot of our new and improved features come from!

https://www.ownerrez.com/forums/requests

Great to see this feature introduced. 😁

Hi, Everyone!

I wanted to drop a note to let everyone know that the ability to disable and enable custom sources is now available. When you click the pencil icon next to the source to move into the editing page, you'll notice the Active checkbox. 

Thank you for the clarification 🙂

Hi Lanier Vacation!

We're starting to see more integrations that are including thermostats. 

You may want to check out Lynx to see if their solution might work for you.

1. from every place. can be from booking.com, vrbo etc. 

2. No. just like #1, GVR uses some version of logic/AI to choose what 1st photo will be. Vrbo made a couple of attempts to use "AI", got bad results (ex: bathroom photo being the lead photo), got big backlash, and rolled it back.. they may be doing it again. My listings show my lead photo on Vrbo.  YMMV

Hi Everyone! 

Does anyone know a way to have your "hero" photo show up on Google vacation rentals as the main (first) photo? I have found my properties on GVR, but didn't recognize them right away.  I have some hero photos which make the properties eye catching but on Google, one had a picture of the pool (which looks like everyone else's pool), one had a picture of the front of house, one had a picture of the kitchen (boring), has anyone else experienced this? 

Also - I noticed that VRBO had one of the properties, also showing without hero photo - maybe this has something to do with it?

I guess my questions are :

1. Does anyone know where does Google Vacation rental pull its info from? is it from my hosted website, directly from OR, maybe from one of the site like VRBO or Booking? OR... could it be A.I. deciding what photos to show ?

2. Has anyone found a way to make a certain photo stick to the first position on Google and VRBO - on everywhere for that matter ?

Thanks everyone -  I am a little new to all of this, so If anyone knows anything about this, or has any input...any advice would be greatly appreciated.

Thank you support community!!

Sherry

BlueMtnCabins, thanks for sharing. I have been settling on very similar language and at least recently, have had fewer concerns.

I have also had questions about OwnerRez being a valid platform and added a mention to the renter agreement template that OwnerRez is included on the airbnb / vrbo webpages that list preferred partners.

I ended up doing what Ken suggested and it worked out OK. The page is just bullet points and a heading so it was no big deal. Definitely not fancy but a fan page is just and informative page anyway.

requested, please upvote https://www.ownerrez.com/forums/requests/hosted-site-faq-page-with-schema-markup

You can look at my Airbnb listing to see how the rental agreement and deposit are mentioned. I almost never have it questioned. https://www.airbnb.com/rooms/9942129

12 what? months? properties? 

Did this ever happen?

It would be super nice to connect the owner rez ical to NEST and ecobee via IFTTT, for vacancy thermostat adjustments.

Property Availability Search widget is limited to 12 properties - is there a way to make that list all that are available within that search?

Dan,

Thanks for posting your thoughts. Those who have been here a while know that we are very passionate about the product, release a large number of updates (actively weekly updates with monthly product blog posts that summarize them), care about our community, and build a lot of internal tooling to connect with users.

I appreciate you writing up this list and the back-and-forth. I agree with pretty much all of it, and, frankly, most of it is well known internally, has been discussed, and some of it has been tasked/scheduled.

(PS. There's some great little QOL (quality of life) ones on your list too like being able to customize list columns.  Last year, we put out sticky sort and saved filters for lists, so that was a step in this direction, but being able to customize columns has been back-burned for a while.)

The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it's one of the largest teams in the company with 8 senior engineers.

Our burden is not just getting out new things but also circling back and maintaining the older things that tend to go stale or made need updates (ie. maintenance debt) over time.  We spend a lot of time in sysops, monitoring logs, watching for spikes, and adjusting features without users ever realizing what we're doing.  You mentioned that "OwnerRez seems to work without hiccups" which is what we are known for: fast speed, everything just works, not buggy.  That isn't magic.  That's the result of a lot of hard work behind the scenes to make the app feel and perform that way.

We're glad you're here, and thank you for contributing to the conversation.

Understood