General Help and Questions

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Yes, you can configure that in OwnerRez using our Mutual Blocking setup:

https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

And yes, this does work with all our lock integrations, including Schlage.

I am looking to improve my locks. 

I want the guest to enter a special exit code that alerts the cleaners that the house is ready to be cleaned.

I want the cleaner code put in upon exit to notify the guest that the house is ready to be occupied

Whenever I look into this I always wonder if there is a system that integrates all of these tech items into one handy interface

Any feedback would be appreciated

Current System Setup & Infrastructure
Schlage FE599 ZWave Locks that connect through Vera App using an Ezlo Plus Smart Home Hub
Thermostat - 4 Bayweb thermostats and one LGthinQ thermostat
Alarm - Abode alarm system with 20 smoke detectors on ZWave (only in the West wing)
Water shutoff - Moen
Water leak sensors - Moen and Abode
Cameras - YI and Abode and Amazon Blink
Weather - Tempest
Lawn Sprinkler - manual (planned Radachio controller syncs with Tempest )
Door Bell - Skybell which is buggy

Minut - sound monitor (new 2024)
StayFi - WiFi mesh and direct marketing (new 2024)

Any update on this?

I have a house that can be rented as follows

Entire House

East Wing

West Wing

Would this work and what Schlage lock would work best.

We are in New England and near the water.

Hey, James!

There are three different Channel Template types - Booking, Guest and Inquiry. The Field Codes available for use will depend first on the template type you're selecting:

When you've selected a template type, you'll then want to use the Insert Field button on the template creation page to see the Field Codes that are available for use in that message:

did you get this resolved?

That's only sort-of true, and, it depends on how you have set up your Airbnb account(s).

If each of your owners has their own Airbnb account, then, Airbnb is going to give you this advice.  Technically it's accurate... but of course, in reality your owner would just give you the credentials to their Airbnb account and then you'd log in and do any required setup.

If, like some PMs, you have one giant Airbnb account that contains all the listings for all your various owners' properties, then Airbnb's advice is incorrect - it's all in your account anyway, so you can do everything.

Either approach works fine with OwnerRez, as you can connect any number of separate Airbnb accounts to one OwnerRez account, and push property listings up from OwnerRez into any Airbnb account via our API connection.  Just make sure to choose the right Airbnb API connection, if you have several!

Hello, 

We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

Hi Abal,

"Minimum Lengthof Stay"

The booking.com calendar doesn't always correctly display minimum length rules as we pass them over, Id recommend checking your listing directly by selecting a few date ranges to see if they minimum night rules are correct. If they are not, please reach out to our helpdesk with those dates and your findings and we can take a look.

"Rate Plans"

OwnerRez can only sync with one rate plan at any given time, and we recommend deleting any extras. We have an article on this here: https://www.ownerrez.com/support/articles/bookingcom-api-rates-settings#additional-rate-plans

~Caleb

Which of the Field codes work through the Airbnb and Booking.com Channel messaging services?

Thanks

I have the same problem.  I added pricing for 2026, and EIGHT new surcharges were mysteriously created with a 2026 label on them, and associated with new seasons during the 2026 year.  I was able to delete seven of them, but it won't let me delete the last one.

The error message I get is "You cannot delete this surcharge because there are booking charges associated with it."  I can't find any bookings with this surcharge used, nor could I find any quotes with it used, and there is no way to search quotes or bookings for a particular surcharge, so I don't know where the problem is coming from.

As I type this, It occurs to me that I could disable the surcharge so that guests won't see it on their booking forms (Update: that worked), but it is a weird kind of bug that adds unwanted surcharges to new seasons when they are created.

I just started offering payment by check for long-term stays booked well in advance. I chose to offer installments over a variable number of payments as mutually agreed.   And, of course, I ran into the issue that payment scheduling only works with credit cards.  So I did what Chris outlined and set up a custom field for a partial payment amount {BTPARTPAY1}. That is the only field I needed.  I then set up an email template for partial payments by check that uses {BTPARTPAY1} and another that uses the booking field holding the remaining balance {BTOWE}.  Then I scheduled emails for as many partial payments as needed (sorry a little math required) and one for the remaining balance.  Works pretty good!!  Long-term stays are less numerous than the short ones, so I can handle manually setting up these payment requests.

Yes, Airbnb doesn't use your Stripe account, they collect payments from guests directly and then remit them to wherever you configure in their system.  You'll need to reach out to Airbnb to provide correct instructions for where the funds for each property should be sent.  This is outside of either the control or visibility of OwnerRez.

The short answer is - yes, but, you'd do better to wait a bit.  We're in the middle of a major overhaul of our Booking.com API connection, and when this is complete, a great many of these issues will go away or become vastly easier to manage.

If you're badly stuck at the moment, please write in to the Helpdesk with details and we'll assist.  But the BDC situation overall is about to get a lot better.  :-)

The reservation funds and all fees associated (cleaning, taxes) with a booking are supposed to be paid directly to the owner. I have Stripe set up for all of my clients. Airbnb is suddenly paying me directly. Why is that and how can I fix it going forward?

BDC works pretty great for us, we get a lot of guests. That being said, BDC (the platform not OR) is still a bit weird. We are not "verified" or whatever BDC requires for them to collect payment, so my approach is to schedule payment in OR once the CC is sent.

I can't find a pattern for when the CC is send by BDC to OR. I have BDC guest that are coming months from now and their CC is in OR. For other it seems that their CC is sent to OR couple of days before check-in. This approach has worked without fail from a couple of years, but now i have a weird problem: i have two guests this month (April 2024) for which there's no CC on file. One of them is actually a guest right now so i sent them an email and message with the payment link

So my question is: is there any way for me to force some sort of synch between BDC and OR hoping that the CC is sent across? I prefer to have a bit more control over the payment instead of hoping the guest actually reads their email and use the payment link. If there is no way, fine...i figure i should ask

Alin

Good Afternoon, 

I have been trying to open my two listings on Booking.com, but have been faced with multiple issues. 

Minimum Lenght of Stay: My MLOS is being sent via PriceLabs, but is not arriving properly to Booking.com. On the otherhand the MLOS that is arriving is Min Stay from Arrival, when what I am sending from Pricelabds is Minimum length of stay. 

Rate Plans: I have created two rate plans a flexilbe and NR rate plan, I have mapped the flexible rate plan with OwnerRez, but trying to link both rate plans I am unable to. 

That's right, helpdesk@ is not in service for support requests anymore.  help@ is the one you want.  :-)

Sent! Although I think it was to help@ i cant seem to get helpdesk@ pulled up in a hurry anymore. 

I'm afraid I'd need you to write in to the Helpdesk with an example of what looks wrong so I can take a look, and it may be a few days as I'm going to be travelling tomorrow.

Hello, so we took your advice, but now everything looks really strange. Would you mind taking a look?

We did have some problems with the email server yesterday, so that may have delayed some emails.

FYI I just got the autoresponse.  I sent the query in at 7:40am yesterday, and got the autoresponse at 13:10pm today.  That's a very long time for an autoresponse! More details if you're interested.

Will do, thanks.

Perfect! Thank you so much Ken! We really appreciate you walking up through this.

Channel Bridge booking import has no actual effect on any money whatsoever.  All it's doing is bringing in data from Vrbo - it doesn't change any data that is there.  These are bookings in the past anyway - they've already been agreed to, and in most cases paid.

The goal of importing Channel Bridge booking data is so that the information in OwnerRez is correct and complete.

Our prices on VRBO our 12% higher to cover their fees, I just want to make sure the fee structure will stay the same at 12% higher.

If you have manually entered booking data, it may indeed be best to use overwrite mode, so Channel Bridge doesn't get confused about what is and is not already present and result in a garbled combination.

It is rare that you would want the center option manual charges mode - this would only be necessary if the guest paid for their normal booking charges via the channel (the data Channel Bridge is importing), and also, you had additional charges and/or payments outside of the channel directly between you and the guest.

Can someone explain manual mode on Chanel Bridge settings? I read the articles but it still wasn't super clear.

Hi,

When generating a statement, the system essentially backfills any data since the last statement date. So theoretically you could do weekly statements per property.

To do this when generating an owner statement, Change the statement date manually to the day of the week you do your statements on (thursdays). There's no means automatically to do this, however it should generally work.

If you'd like a more long term solution, I'd recommend writing this up as a suggestion in our Feature Request forum, so other clients can vote up your ideas for new and improved features in OwnerRez:
https://www.ownerreservations.com/forums/requests

~Caleb

Hi Ata,

It looks like the guest paid column is currently set to zero percent, this is important as the system calculates how much can be remitted via the following:

Lesser of Owner Amount x Guest Paid % or In Period %

in this case since views the guest paid amount as zero, it's resulting in a total can remit value of zero. Taking a look at that booking on the transactions tab, are the payments marked as deposited? I would hazard an educated guess that they may not be.

If that is correct then you select to include bookings that are marked as undeposited during the statement generation process:

Of course if the deposit should be marked as deposited, you can manually mark it as such by clicking into the transactions tab of the booking and select he payment. There should be a "Mark as deposited" option present if it hasn't yet been.

In any case if you're still having issues, please feel free to reach out to our helpdesk with more details (I see you note you have I'll try to find that here in a second) and we can discuss this more in depth.

~Caleb