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You'd need two separate criteria - one for on/after and a second for on/before.
If you're still having difficulties, please write in to the Helpdesk with specifics and we'll get it sorted out.
Thank you.
I want to create a trigger with arrival date on/after 6/3/24 AND arrival date on/before 9/19/24
which doesn't work - Seems you can have only 1 date?
This would normally be set in your Theming area:
https://app.ownerrez.com/settings/theming
If you need more assistance, please write in to the Helpdesk with specifics.
I asked a similar question.
OR - please reply
Is there a way to easily link to the House Manual and other key information?
I am using the Wordpress plugin.Thanks
How do I change the way my name displays in messages? I use an alternate spelling professionally, and this is ehat appears on the booking platforms. I don't want to confuse guests by having a different name in messages.
I've changed my profile settings, but that didn't help. Is there a fix for this without having to manually change the spelling on every message?
Its working now through Remote Lock?
It’s through remote lock
We're not aware of any of our partners that support Google Nest (Nest x Yale) locks. It's not a partner issue, it's the openness of Google Nest to be able to do so.
Here is the full overview list of our lock integrations. You're welcome to reach out to our partners to see what they know.
Thanks, I found that option. I must have selected "Canceled by Guest" because in the OwnerRez screen for that booking, it shows that it was canceled by the guest:
But in VRBO it shows "No Reason Specified"
If you click "Cancel" on a Booking, you go to a screen with a bunch of options relevant to the cancellation, one of which is this:
Can you clarify where you select "host or guest" in the Ownerrez UI? I don't immediately see it in any of the screen shots in https://www.ownerrez.com/support/articles/cancelling-a-booking
and don't recall being given the option when I canceled the most recent booking.
Yes, you can indicate "host or guest" in OwnerRez, and, the API sends that flag to Vrbo.
Note that this isn't dependent on who literally does the cancellation - that is always the host, as the guest has no ability to do so. It's intended to indicate the underlying cause. E.g. if the host cancels a guest because they failed to follow a house rule posted visibly on Vrbo, such as a requirement to sign the rental agreement, then, the cancellation is caused by the guest. If the cancellation is because a pipe burst and the house is flooded prior to guest arrival, then that would be caused by the host (but you could talk to Vrbo and provide proof about extenuating circumstances).
Hi Ken, thanks for the quick reply.
Can you clarify what you mean by "any cancellation in OwnerRez for a Vrbo API booking of any type, has the ability to designate whether it was because of the host or the guest." Are you saying this is something I can indicate (host or guest) in OwnerRez at the time I cancel the reservation? Or are you saying the API has the technical ability to set a flag that indicates whether it was a host or guest cancellation?
OwnerRez and Vrbo are both aware of the issue regarding request-to-book "cancellations." If you do have a situation where you were penalized for rejecting a request-to-book, please reach out to Vrbo support to get this fixed, and if you run into excessive difficulties, to our Helpdesk as well.
Also note that any cancellation in OwnerRez for a Vrbo API booking of any type, has the ability to designate whether it was because of the host or the guest.
To pay Occupancy Tax, I need to provide the total revenue per property, and the total "exempt" revenue per property (Exempt = Bookings on which tax has already been paid, such as AirBNB). The county website then subtracts these to determine the revenue on which tax is due.
There is no good report for this in OR.
The only way I can do it is is run a Tax Summary report including all listing sites, then run another report with just AirBNB.
Surely there is a better way to do this.
Tim
I was wondering what other hosts are experiencing with the new VRBO premier host and cancellation policies. Starting January 1 2024, VRBO added two new criteria for premier host status: (a) Maintain a 95% or higher acceptance rate and (b) Maintain a 1% or lower owner-initiated cancellation rate. I had one booking that came in a couple days before New Years Eve last year, and my cleaner wasn't available so I declined the reservation without ever taking payment. Unfortunately in the OwnerRez->VRBO integration, VRBO considered this a cancellation and counted this against the "1% cancellation rate" criteria. VRBO IPM support was completely unhelpful (They sent a ridiculous email stating that "Cancellation" and "Declines" are the same thing, contradicting their own documentation). Eventually after escalating to the head of VRBO customer support and multiple phone calls and emails, they waived the cancellation penalty and reinstated my premier host status.
Now VRBO has a new policy effective May 23, 2024, where a cancellation will incur a 7-day temporary listing level suspension in addition to a cancellation fee. Unfortunately the problem I had over new years just occurred again, a guest made a reservation request, then immediately followed up with an email that said they couldn't afford the price and asked me to cancel. I never charged their card, cancelled the reservation, and VRBO marked that reservation as a cancellation even though it was never confirmed.
Does anyone know if you just ignore a reservation request in VRBO, does it mark the reservation as a declined reservation or a canceled reservation? Or is there a better way to handle situations like this?
Thanks!
No, I'm not aware that using the API has any effect on cancellation penalties.
I have to cancel my first reservation since going live with OR with API connections. This is at the guest's request but Airbnb is dragging their feet on handling it on her end. I think I remember reading somewhere that with the API connection there would no longer be penalties to the landlord if we cancel. Am I remembering correctly or just wishful thinking? Thanks
Hi Heather,
A common method of setting a 2nd payment trigger outside of relying on the system message and changing the system messages template. would be to use the "Scheduled Time" Type of trigger for however long before the booking is due. and then setting the criteria to only send to bookings that have a partially paid status or zero paid status. Of course there are a few similar ways to approach this but depend on exactly what you're attempting to accomplish with the trigger.
Again however you can always update the default payment reminder system message with an existing template. This can be done via Settings > System messages select the actions drop down for the appropriate system message in this case "Send Payment Reminder to Guest" and then selecting either "Use an existing template" or "Change Message.
If those options still don't fit quite what you're looking for, any suggestions you may have we always appreciate being written up as a feature request here https://www.ownerreservations.com/forums/requests so other clients can vote on your ideas.
~Caleb
No worries, happy to help!
Many thanks, so sorry for being such a pest. Have a great day!
You are correct, you cannot turn it off, because it already is off. :-) We don't turn Damage Protection on by default.
Hi Ken, I found that section but cannot seem to turn it off? Am I missing something? Thanks
You can check the status here:
How do I make sure the Damage Protection Coverages is not activated on my OR account across all properties as we collect a refundable security deposit. Thank you.
Perfect, that helped me find that I had set it up correctly before . . . but embarrassed to say I couldn't find it. All set now. Really appreciate the quick response!
Here's our support doc on how to do that:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
If you're still having problems, please write in to our Helpdesk with the example where it didn't work, and we'll take a look.
Can someone direct me to where to set it up for the guest to upload their photo ID? I thought I had that all set but it doesn't seem to be working now on our first reservation through OR. Thanks.
