General Help and Questions

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Hi Sherri,

Could you tell me the correct setting 

Thanks

Stacey

Is there a way to adjust the minimum nights stay based on lead time? For example, let's say our minimum is 5 nights in general, but anything less than 30 days out we'd go down to three nights. 

You set the prices in PriceLabs like normal.

The adjustment part (Airbnb/VRBO) happens in OwnerRez in Account -> Settings -> API Integrations -> Airbnb/VRBO/etc channel

Once you edit the Channel (Airbnb/VRBO/etc) you can click "Change".  There's a section for "Rate Adjustment".

There doesn't appear to be a way to adjust your Ownerrez direct booking site.  So the strategy is basically decide what your direct booking site rates should be, set that in PriceLabs, then adjust the channels lower.  You have a higher rate in your direct booking site because there's no service fee like Airbnb/VRBO charges.

Perfect! Thank you Ken that fixed it!

That sounds like you're doing a Refundable Damage Deposit-style surcharge, and, you may need to adjust your settings in the Surcharge.

Please write in to the Helpdesk with a specific example, and we can tell you exactly what setting needs to be changed.

We are trying to do owner statements and payouts and it's calculating the security deposit in the statement as something the owner gets. Is there a possible solution?

Thanks

Agent@AlaskaTravelers

Can I get a little more detail on where in PL you're changing the prices? Is adjusting the base rate up by X% enough to handle this or is there more to do - or a better way?

Since OwnerRez does not integrate with bank transfers, it is not possible for this to be handled automatically.

Of course, you can manually do anything you like, by entering and removing charges and offline transactions, so if you wanted to do it that way it's certainly possible.  There's just no way for OwnerRez to handle it automatically for you, as it can with credit cards.

Hello! We have just run into an issue involving security deposits. We are trying to pay our owners, but the numbers aren’t matching because we have the security deposits under surcharges. We don’t like the idea of using a card for a security deposit hold, is there anyway to do the security deposits with a bank transfer that’s not in the surcharge section?

Thank you!

Hi Mark,

Under Amenities for any given property, there is an "Entertainment" field. Within this subsection you'll find a few different amenities, but the Game console amenity can be found here as "Video Games"

When it comes to searches made for properties on channels, we do pass them the data, but it is generally up to the channel to determine how to display that information. Here's how the Video Game Amenity would be passed through the API to Airbnb.

~Caleb

Is it because it it only pull that amount from a booking?

Yes - each rental agreement is populated with data from its specific booking, which can be different, particularly when specific different channels are involved.

I imagine that if it's Airbnb, that amount will be zero

Given your current settings, yes, but...

as they will not allow Deposits, yes? 

In fact they do, if you're using OwnerRez and our Airbnb API connection!  Here's how:

https://www.ownerrez.com/support/articles/security-deposit-holds#airbnb 

Hey there OwnerRez. Thank you so much for setting up a wonderful program.

I noticed that in my contract, my security deposit is showing up as 0.00. The field code is {BSDAMT}. I checked on the listing under Rules, and we have our security deposit listed at $1500.00 When I hit preview, the amount shows up as 0.00. Am I missing something? Is it because it it only pull that amount from a booking? Also, I imagine that if it's Airbnb, that amount will be zero, as they will not allow Deposits, yes? 

Does anyone know how to correct the problem seen on the image below? It appears that Airbnb is grabbing some information from Ownerrez and instead of listing the number of Beds and Bedrooms, it states we have a Game console. Other listings show this same issue. Nowhere in our description have I entered, "Game console" so I can't change any info myself to trick the sync into displaying the correct information. I'm surprised that Ownerrez has not figured out a fix for this and it would be helpful to display the sleeping accommodations.

Hi,

When a legal form is uploaded to https://app.ownerrez.com/agreements if that form is sent through OwnerRez. The System will typically automatically handle acquiring signatures.

Here's how to add a form to an email template: https://www.ownerrez.com/support/articles/renter-legal-agreements#specific-templates

For Bookings you can view the signatures under the "Legal" tab of any booking.

~Caleb

thank you Ken

Please write in to the Helpdesk with this email, including any attachments, so we can examine what Vrbo sent and compare it to your account to determine if there is an issue that needs to be addressed. Unfortunately, Vrbo does frequently send similar "error" emails when there really is no error that requires any changes.

We have been on VRBO for over one year now without any problems but the last two days I have received an email from them regarding an integration audit report and it states that is a lodging rate error.  Anyone know how to fix this?  Picture below is from the email. 

Hi RNLH,

They navigated via Settings > Legal Agreements, then selected "Create Agreement" and typed it out and formatted it.

Regarding the question of how to add a signature line to the document, this shouldn't typically be necessary. OwnerRez automatically requests a signature for any legal agreement sent to a potential guest.

We have an article on this here :https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

~Caleb

Yes, this still works the same way.  Please write in to the Helpdesk with a detailed explanation so we can investigate - this function has been pretty stable and reliable for awhile, so we should be able to get it sorted out for you.

I guess this still the case in 2023?  I have a similar problem and Airbnb insists that my lead time has to be changed over here, but it's not working. 

I'm wondering how much of the issues with property setup and payments is at least partially solved by ownerrez?

That's an excellent question.  The answer right now is - basically none.  But, a vastly improved Booking.com API connection is actively in work by OwnerRez engineers, so hopefully later this quarter or perhaps early 2Q, most if not all of the property setup and payment issues will have been resolved.

Is there anyone using ownerrez and booking.com who'd be willing to share recent experience with booking.com?

Between the ownerrez forums and reddit, my impression is that the quality of guests is lower and the booking.com host interface is hard to use, though most of the comments on the ownerrez forums are a year or more old. I'm wondering how much of the issues with property setup and payments is at least partially solved by ownerrez? And more importantly, is anyone in the US getting a meaningful number of bookings from booking.com?

After I  upload my doc how to make it so it can be digitally or e signed?

The OwnerRez agreement signing system supports e-signing, which is generally legally valid:

https://www.ownerrez.com/support/articles/renter-legal-agreements#legal

It doesn't support wet signatures though.  You can send documents to clients for them to print, scan, and return, but that process (other than the actual sending) would need to be handled outside OwnerRez.  It is however possible to attach documents or other files to a Booking, under its Files tab.

You'd normally use the Booking type template, since all such messages will related directly to a specific booking.

The property address is indeed an attribute of each property - but, since by definition each booking is directly connected to a specific booking, the property field codes will still work just fine in a booking type message.

https://www.ownerrez.com/support/articles/field-codes#property 

Please write in to the Helpdesk with a screenshot of the message, and the ORB number of the booking it's on, so we can investigate specifically.

Hey team, I have a message that says it was sent, but also says queued at the end.

Does this means it has not sent yet? If so, how do I send it?

Channel trigger "rental agreement" was sent 7:22 PM yesterday Queued

Which template should i use if I want to create a message with the property address? None of the items on the drop down for template email seem appropriate.

Once I have the template I will create a trigger to send myself an email 2 days before the guest checks in if the booking is tagged as 'pool heater' so I remember to start heating the pool. Creating the trigger part seems straight forward just struggling with the template creation part. Which I am sure I am over thinking, thanks for any help in advance!

Hi Bernard,

At this point I'd recommend writing in to our helpdesk at help@ownerrez.com. Please include a screenshot in your email showcasing information is not present as you've outlined. This will allow us to get more hands on with the issue.

Beyond that for your suggestion, I'd recommend writing this up in Feature Request forum, so other clients can vote up your ideas for new and improved features in OwnerRez:
https://www.ownerreservations.com/forums/requests

~Caleb

Thanks for the reply.  So I do have it set that way you showed.  I can manually update the charges this way so the math is correct for what owner and PM get.   However, I don't want to do that for every reservation.  Is there a way that will automatically show that in the charges?

Thanks,