General Help and Questions

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I like the idea of sharing the calendar widget in automated emails to cleaners.

Does anyone know how to remove the direct booking website link in the footer of the widget?

I know this post is older, but if you are still looking I have been using a tool for my real estate clients that does a pretty good job of this.  It's called Streak and I use their free version, but they have higher levels with more functions... It is tightly integrated with Gmail so it's works really well for us... I'd check it out as it's designed to do exactly what I think you are looking to do.  If you have specific questions, I'd be happy to help.
https://www.streak.com

Any chance of adding more credit card processors like Open Edge to automatically import deposits so I can use the Deposits feature? Currently you only have Stripe and Lynbrooke. Thanks!

Has anyone integrated a virtual phone system with OR either directly, via a CRM, or using a tool like Zapier? 

Please write in to the Helpdesk with the specific URLs in question, so we can take a look.  My first guess is that perhaps you have not configured each separate Widget to be for each individual property correctly, but I'd need to see them in place on their pages to confirm - and, you say you only have one dynamic page, which wouldn't work that way.  I'm suspicious that this approach may not work, but I'd want to run it by the engineers before definitively saying so.

Hi, I'm using Wix to host a site to rent my cabins.  On each Cabin's detail page I want an availability calendar.  I've mapped the URLs and embedded the "All Properties" widget code, but all pages show the availability calendar for my first Cabin only.

In case it's relevant, I'm using Wix dynamic pages so I have coded a single page that is populated using CMS for each of the cabins.  That said, each resulting page has a unique URL which I've loaded into the URL mapper in the Widgets section.  I've triple checked the URLs and even copy/pasted them directly from my browser window to ensure not typos.

Any help would be greatly appreciated.

Thanks!

Tim

If you are looking at the Booking.com rate calendar, then you won't see the minimum stay info from Pricelabs/Ownerrez, but in my experience, it will still be there - in the STANDARD RATE PLAN ONLY.  If you hover, it will tell you "has restrictions". You can test it by attempting to set up a booking.

The bigger issue that you will run into is if you have a longer minimum stay in Price Labs of, for example, 28 days and also a WEEKLY price plan set up in Booking.com's Rate Plans. Owner Rez will (can only?) send the PriceLabs minimum stay TO THE STANDARD RATE PLAN. So the WEEKLY plan will still have a 7-day minimum.  This is a loophole that I discovered in the worst fashion.  Someone booked a 7-day stay via Booking.com that I had specified via Price Labs as a seasonal 25-day minimum for far-ahead bookings to protect those months for longer-term stays if booked far enough in advance. I was freaking out, because I could not figure out how this happened, and of course, I could only reach individuals at booking.com that did not speak my language as their primary language, and didn't have any idea what an API is or what it is connected to. They, of course, ultimately came back and determined it was 'an Owner Rez problem'.

I have submitted this to the help desk hoping for a fix or at least a work-around.

UPDATE: I found the help center article saying "DON'T USE Booking.com RATE PLANS". Use "promotions" to set up discounts.  That works perfectly for a weekly discount, put a promotion can only be for up to 7 days minimum stay, so you still would need a 'Monthly rate plan' if you want to discount longer minimum stays than that. So far I haven't found a downside to doing that. So I would submit to the experience of others.

Hi I see this was requested 2 years ago. Has it ever been completed?

I need to see my net revenue without taxes, surcharges or processing fees.

How can I do that?

We actually have a private beta going on at this moment to test out some changes to Airbnb messaging to support co-hosts better. The effort is so new that not all our team know about it yet.

If you would like to join that effort, write in to the help desk and ask specifically to be "converted to modern threads". Hopefully that'll get you to the correct department. Mentioning this post too should help.

Transaction fees are paid by the owner of the credit card payment processing account - normally the owner of the property or the PM, but never the guest.

There is no single answer to the question of the lowest fees, because some of the processors customize their rates based on underwriting of the financial status of the business requesting the processing account, as a bank would when issuing a loan.  For this reason, we recommend you reach out to several of our recommended processors to shop around and choose whichever one offers you the best terms.

https://www.ownerrez.com/support/articles/payment-processing-gateways-list 

I think I'm not fully following here - are you able to write in to the Helpdesk with more details, so we can understand more clearly what's going on and determine actions we can take to assist?

Hi, New here, just learning.

Who has the lowest transaction fee?

Is the transaction fee paid by the guest or by the owner?

Thanks,

Jan

That bites, but I'm glad you're working on it.

Thanks Ken apparently they can if you get the willing IT person, Fingers crossed

Unfortunately, at present this is a known limitation of the API at present.  Work is ongoing to improve flexibility in this area, so I don't believe it will be too much longer - likely sometime this year.

Yes, it will work on Vrbo.  I don't believe Airbnb has any way to do this at all, on or off of their site.

(I tried to find the answer to this but couldn't, so trying here.)

I just set up my first property management property and I got it API-integrated with Airbnb and most things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to say they're from me. I don't disagree. 

How can I change the "from" for channel messages to be from me (the Airbnb co-host), and not the owner of the Airbnb account?

Thanks in advance for any assistance.

Hi Ken I have been able to make the changes  on OR to add a surcharge for 1 or 2 night bookings and it is pushing thru to VRBO correctly. When I checked on AirBNB it is pushing the surcharge automatically for the Mon, Tues, Wed nightly fee even if guest book longer stays. I contacted Air Bnb they said if I send them a copy of our dialog and that from you, it is a issue at AirBNB's side they will look into why it's pushing thru a surcharge regardless of the parameters around it. Kinda strange that they need to here it from OR and wouldn't do anything because I called asking why this is happening on their site. So if you could write something to that effect, that would be great then I can hear back what their tech team recommends. 

Thanks

For security reasons, I don't want to post screenshots of your account with specifics about your actual dates and rates, so I think we should move this into a private Helpdesk ticket.  Please write in to us with details, and we'll get instructions back to you.

Ken When I click on Rates there is no drop down so it won't let me do anything, Just to clarify I can go in and set my whole calendar  to allow 1 night across the board providing they are on certain days? I set a surcharge to 10%,  I did go in and set the exceptions to # of nights equal or greater than 1 also set a exception equal or less than 2 . Then I set days arriving Monday on and also from Wed and before. Will this cover it or do I kneed to change min number of nights stay somewhere else?

That being the case, using your new alert system to inform us about the status like this would be much appreciated, since support staff is hard-pressed to respond to every ticket on it.

Also, I'm not understanding why each new sync doesn't delete the duplicates.

And I haven't gotten a response from three days ago about the technical issue with GVR.

Thank you, Ken.

This is an issue caused by an unannounced change implemented by Airbnb - as you pointed out, the error is being issued by Airbnb, not OwnerRez, and is widespread in effect across our Airbnb-connected clients.  We are attempting to work with Airbnb engineering for them to develop a less problematic approach, but at present this has not yet been achieved.

I'm extremely disappointing and find it totally unacceptable that it took three days to get a reply from OR support for the one technical glitch causing issues with my listings. And then I was told that the tech team will be notified and have a great weekend.

And it's more disappointing and unacceptable that haven't gotten a reply yet after three days about the second technical glitch causing issues with my listings.

Why aren't such issues getting prioritized as Urgent and treated as such?

How do I make my property accept 1 and 2 night rentals from Monday to Thursday Only when we presently have a Min 3 night rental. 

You can change the min-nights settings for particular nights, or days of the week, in the Rate Calendar:

https://www.ownerrez.com/support/articles/rates-calendar#nights 

 For 1 and 2 nights is there a way to boost the nightly rate?

Yes, you can do a One-night-only surcharge:

https://www.ownerrez.com/support/articles/common-surcharge-discounts#one-night-only

Note that not all channels, notably Airbnb, support this.

How do I make my property accept 1 and 2 night rentals from Monday to Thursday Only when we presently have a Min 3 night rental. For 1 and 2 nights is there a way to boost the nightly rate?

Yes please!! The ability to disable/archive old, unneeded, or never-used custom sources would be greatly appreciated! 

Hi Richard,

Unfortunately no, there is still not a way to delete a custom source.   Mostly because when these are created they are tied to other bookings and things under the covers so they should never be truly removed for accountability and tracing.  However, doesn't mean we couldn't allow you to disable them, and hide from your active view so they don't show up in drop-downs and what not.

Thanks for giving us a nudge on this.  I am going to bring it to the attention of our dev team to ensure this is on a future roadmap of improvements.

It is now a couple of years since this topic was discussed. Can we now delete custom sources? 

I was pondering whether setting the door code seven days prior to the guest's arrival, rather than at the time of booking, might reduce the likelihood of the issue I'm facing.

Absolutely - the shorter the time period a given code is in the system, the fewer of them active at any given time there will be, and therefore, the lower the chance of a conflict.

I encountered a situation where a guest who booked through my hosted website had their lock code generated, but I couldn't delete or edit it. Have you ever encountered a similar scenario before?

That's normal for algorithmic lock models - but yours aren't, so that shouldn't be happening to you.  If you have a specific example, please send it in to the Helpdesk so we can take a look.

Hey Ken, it seems like I've come across many of your insightful posts and replies. Anyway, I was pondering whether setting the door code seven days prior to the guest's arrival, rather than at the time of booking, might reduce the likelihood of the issue I'm facing. Additionally, I encountered a situation where a guest who booked through my hosted website had their lock code generated, but I couldn't delete or edit it. Have you ever encountered a similar scenario before?