General Help and Questions

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Hello, 

I hope all is well. 

Currently I have a few homes in a gated community. The HOA provides codes on a weekly basis and on a per guest basis. Their is no generic code I can provide to guests that defaults open the gate all the time. 

My current work flow is this: 

1. Guest booking comes in
2. I email the HOA
3. HOA emails me the codes
4. I then copy and paste that into an email and send it to the guest

Is there any way I can automate a task like this. For example as soon as the guest booking is confirmed a trigger is set to send to the HOA, The HOA responds with the gate codes. email is then forwarded on to the guest. 

I've considered using Zaiper. 

Thanks for your help.

Hi Alyssa,

Thank you for pointing this out, it looks like you've found a typo. We'll hopefully get this corrected shortly, though I can't provide an ETA I'd recommend keeping an eye on our weekly change logs for this to be corrected.

Here is last weeks: https://www.ownerrez.com/support/articles/update-2024-04-10

~Caleb

Got it, thanks!

Yes, you'll just want to Create Agreement, and edit it to suit your needs.  Assuming you don't place any restrictions on its use (at the very bottom of the edit screen), the presence of an actual agreement will automatically override the default one that's built-in.

Ok, one more question for Ken about this rental agreement.... I don't have one on file. I deleted the basic one that came with OR. So, do I now need to create a new rental agreement since I can't make any changes to the one that is currently being sent with the booking cleanup form?  After I create my own rental agreement, will that be the one that's sent to guests automatically with the booking clean-up form?

Thanks Ken! That said, is there an insert field that will just request contact information? So I can create my own letter? (I didn't see one right off the bat...)

Deleted comment 

We are in the midst of a complete overhaul of how all the guest portal functionality works, which will offer a great deal more functionality.  This should be available later this year.

That said, I should mention that we strongly recommend requiring all guests to sign a rental agreement, because that gives you a legally valid and binding contract between you and the guest that you can use with law enforcement, which isn't the case with just an email from a listing channel.

I just found another form letter I'd like to adjust. How do we make changes to the internet-based form letters?? 

Where it says booking will be held for 24 hrs, that's perfect. Then later it says 24 days? I want to change days to hours. I will not be holding any reservation for 24 days to await a payment. 

See also this thread:

https://www.ownerrez.com/forums/requests/support-initials-within-the-rental-agreement-form 

And as always, no ETA on development, but, the entire guest portal concept is getting a complete overhaul that will eventually provide more flexibility.

Hi!

I do not use a rental agreement. I have disabled it in system messages. However, I would like to use the booking clean up form with my airbnb bookings so they can enter a valid email address to use with OR messaging. The booking clean up form requests a rental agreement and leads guest to a signature page after they fill in contact information. I don't want to use the rental agreement for airbnb bookings..... how do I change the booking clean up form letter? So far, I can't find a way to edit those types of form letters that have the online links.  (I just want line item #1 to show where they need to fill contact info. I don't want #2 so show up. What's the fix?)

Five years later, I just now made a Feature Request for this. What's the status now on it?

The simplistic "work-around" isn't cutting it.

Thanks Ken!

Unfortunately not, but, it is very high-priority work as you are far from the only client stuck waiting for it.

I did try it before sending my request, it is still failing. It is failing later in the process, but sadly still failing. Guess I'm not one of the lucky ones.

Any idea as to how much longer the rewrite will take?

Thank you!

Hi All

Anyone have any experience moving a property from Uplisting to OR? I've just taken on a new client and they are currently with Uplisting. Had a brief look around and can't see any guides anywhere.

Current plan is to import from Airbnb and then build it normally from that but.......is there is a better way?

Any assistance would be gratefully received.

Vrbo made some pretty major changes so it looks like a complete rewrite is needed, which is in work but will take some time.  However, some of our clients have found that the current version started working again, so that's worth a try - it doesn't work for everyone but you might be fortunate.

The Vrbo Channel Bridge is still broken and has been for two weeks. Any update on when it might be fixed? The status page here https://status.ownerrez.com/notices/uzlqbfevfaewdjus-vrbo-channel-bridge-failures  hasn't been updated for a week, so I was wondering if you are getting any closer to getting it back up and running again?

Thank you!

In most cases we recommend disabling over deleting in any case, however if you're still looking to have that surcharge be deleted, please email in to our helpdesk and we can take a closer look at what is holding it up for you.

Yes, you can configure that in OwnerRez using our Mutual Blocking setup:

https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

And yes, this does work with all our lock integrations, including Schlage.

I am looking to improve my locks. 

I want the guest to enter a special exit code that alerts the cleaners that the house is ready to be cleaned.

I want the cleaner code put in upon exit to notify the guest that the house is ready to be occupied

Whenever I look into this I always wonder if there is a system that integrates all of these tech items into one handy interface

Any feedback would be appreciated

Current System Setup & Infrastructure
Schlage FE599 ZWave Locks that connect through Vera App using an Ezlo Plus Smart Home Hub
Thermostat - 4 Bayweb thermostats and one LGthinQ thermostat
Alarm - Abode alarm system with 20 smoke detectors on ZWave (only in the West wing)
Water shutoff - Moen
Water leak sensors - Moen and Abode
Cameras - YI and Abode and Amazon Blink
Weather - Tempest
Lawn Sprinkler - manual (planned Radachio controller syncs with Tempest )
Door Bell - Skybell which is buggy

Minut - sound monitor (new 2024)
StayFi - WiFi mesh and direct marketing (new 2024)

Any update on this?

I have a house that can be rented as follows

Entire House

East Wing

West Wing

Would this work and what Schlage lock would work best.

We are in New England and near the water.

Hey, James!

There are three different Channel Template types - Booking, Guest and Inquiry. The Field Codes available for use will depend first on the template type you're selecting:

When you've selected a template type, you'll then want to use the Insert Field button on the template creation page to see the Field Codes that are available for use in that message:

did you get this resolved?

That's only sort-of true, and, it depends on how you have set up your Airbnb account(s).

If each of your owners has their own Airbnb account, then, Airbnb is going to give you this advice.  Technically it's accurate... but of course, in reality your owner would just give you the credentials to their Airbnb account and then you'd log in and do any required setup.

If, like some PMs, you have one giant Airbnb account that contains all the listings for all your various owners' properties, then Airbnb's advice is incorrect - it's all in your account anyway, so you can do everything.

Either approach works fine with OwnerRez, as you can connect any number of separate Airbnb accounts to one OwnerRez account, and push property listings up from OwnerRez into any Airbnb account via our API connection.  Just make sure to choose the right Airbnb API connection, if you have several!

Hello, 

We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

Hi Abal,

"Minimum Lengthof Stay"

The booking.com calendar doesn't always correctly display minimum length rules as we pass them over, Id recommend checking your listing directly by selecting a few date ranges to see if they minimum night rules are correct. If they are not, please reach out to our helpdesk with those dates and your findings and we can take a look.

"Rate Plans"

OwnerRez can only sync with one rate plan at any given time, and we recommend deleting any extras. We have an article on this here: https://www.ownerrez.com/support/articles/bookingcom-api-rates-settings#additional-rate-plans

~Caleb

Which of the Field codes work through the Airbnb and Booking.com Channel messaging services?

Thanks

I have the same problem.  I added pricing for 2026, and EIGHT new surcharges were mysteriously created with a 2026 label on them, and associated with new seasons during the 2026 year.  I was able to delete seven of them, but it won't let me delete the last one.

The error message I get is "You cannot delete this surcharge because there are booking charges associated with it."  I can't find any bookings with this surcharge used, nor could I find any quotes with it used, and there is no way to search quotes or bookings for a particular surcharge, so I don't know where the problem is coming from.

As I type this, It occurs to me that I could disable the surcharge so that guests won't see it on their booking forms (Update: that worked), but it is a weird kind of bug that adds unwanted surcharges to new seasons when they are created.

I just started offering payment by check for long-term stays booked well in advance. I chose to offer installments over a variable number of payments as mutually agreed.   And, of course, I ran into the issue that payment scheduling only works with credit cards.  So I did what Chris outlined and set up a custom field for a partial payment amount {BTPARTPAY1}. That is the only field I needed.  I then set up an email template for partial payments by check that uses {BTPARTPAY1} and another that uses the booking field holding the remaining balance {BTOWE}.  Then I scheduled emails for as many partial payments as needed (sorry a little math required) and one for the remaining balance.  Works pretty good!!  Long-term stays are less numerous than the short ones, so I can handle manually setting up these payment requests.