OwnerRez Standard Discount Types are pre-configured percentage discounts (including length of stay, early bird, last minute, or rate adjustment) configured directly in OwnerRez, and applied to and synced to your Airbnb channel integration.
Generally, the more complex a discount (Supplemental or Advanced Discounts), the less likely it is to be applied correctly. This article explains how to configure discounts for the Airbnb channel integration, which should be set up before connecting your property.
Discount Displays
With the exception of the New Listing 20% Off Discount, Weekly or Monthly discounts, or Strike-through Discounts, most discounts will be included or rolled into the nightly rates and are not displayed as a separate line item in Airbnb listings.
Airbnb fully supports Length-of-stay (LOS) discounts; however, it handles and displays them to guests in a confusing manner. Airbnb will display length of stay discounts for 7 (weekly) and 28 (monthly) nights in the "Length of stay discounts" section for guests.
Users can learn more by reading Airbnb's Monthly Discounts document.
Configuration
You can create discounts in OwnerRez by navigating to Settings > Pricing > Discounts > + Create Discount.
Airbnb supports all Standard Discounts.
Specific Discounts
Discount and Promotions Stacking
There are instances in which guests can apply multiple Airbnb discounts to a single booking, also known as "stacked discounts."
- Airbnb will not stack discounts of different types. If both a Length of Stay (LOS) discount and an Early-bird or Last-minute discount apply to a booking, the LOS discount will apply, and the Early-bird or Last-minute discount will be ignored.
- The only things that stack with other discounts are non-refundable cancellation policy discounts and rate adjustments
- New Listing 20% Off Discounts do not stack with any other discount, including Length of Stay (LOS) and Last-minute Discounts.
The rules and priorities for Airbnb Discount and Promotions Stacking are complex. Discounts can stack in OwnerRez and other channels, but Airbnb only applies one promotion or discount per booking. Check out this Airbnb graphic for more information.
Early Bird Discounts
For more information, see our Early Bird Discount support article.
Last-Minute Discounts
For more information, see our Last Minute Discounts support article.
Last-minute discounts are deducted from the nightly price but are not actively promoted on the Airbnb platform.
Weekly/Monthly Rates
For more information, see our Length of Stay support article.
There are a few ways to set up a Strikethrough discount in OwnerRez that may show as strikethrough pricing on Airbnb. All Airbnb strike-through discounts must be percent-based and at least 10% of the median price. For more information, see Airbnb's How we find the median price section in their Why some prices are crossed out article.
The following Standard discounts can be configured to display strikethrough pricing to potential guests on Airbnb.
- Weekly or monthly Length-of-Stay discounts for stays that are 7 nights or longer
- The Standard Rate Adjustment discount must include one Date condition
- Standard Early bird discount
If you have set up the Airbnb Strike-through discount as described above, but it's still not showing on Airbnb, there might be a couple of reasons. Regardless of your OwnerRez Airbnb Strike-through discount settings, Airbnb still does its own calculations to decide whether the Strike-through should or shouldn't be displayed. Read more about how Airbnb makes that determination.
New Listing 20% Off Discount
Be sure to review the Airbnb Discount Restrictions section before you attempt to configure any discounts.
Attracting attention to a new Airbnb listing can be challenging. One way to gain traction is to offer the Airbnb New Listing 20% Off Promotion on your first three bookings. Canceled reservations are considered when assessing eligibility. The New Listing Discount aims to generate traffic to a listing, so canceled reservations count against the total of the first three bookings.
You can configure your eligible Airbnb New Listing 20% off discount directly in OwnerRez by navigating to Settings > Channel Management > Channel Integrations > your new Airbnb channel > and from the Actions dropdown > select New Listing Discount.
Non-refundable Rate Discount
A non-refundable option is a discount that allows Hosts to list their properties at two different price points (standard rate or a lower percentage non-refundable rate).
Users can navigate to their Airbnb channel integration > Change > select the Offer non-refundable discount and enter the percentage non-refundable discount rate. The Cancellation Policy must be set to Strict 14 or lower for the Offer non-refundable discount to be visible.
Learn more by reading the Non-refundable Option on Airbnb.
Custom Promotions
Airbnb Custom Promotions can only be configured on the Airbnb platform and can result in multiple discounts (stacked) being applied to a guest's reservation.
Note: If a Host doesn’t meet the requirements for a custom promotion, they won’t be able to see the button to add it, even if they have set it in the past.
For more information, see these articles in the Airbnb Help Center.
- When custom promotions aren’t available for listings
- Why custom promotions aren't available for some dates
Restrictions
Airbnb supports its own rule-based discount system. Due to limitations in Airbnb's rate engine, users should be aware that Airbnb may not interpret discounts exactly as designed in OwnerRez. We recommend the following.
- Users view their Airbnb listing to ensure that any discounts configured in OwnerRez are displayed correctly.
- Do NOT configure discounts on both the Airbnb platform AND OwnerRez. Doing so may result in multiple discounts (stacked) being applied to a guest's reservation.
The following restrictions apply to Airbnb discounts.
- Conditions
- The following Conditions are not supported for any Airbnb Discounts.
- Dates > Arrival Day of the Week
- Dates > Arrival Day of the Month
- Dates > Booked on Date
- Dates > Booked on Day of the Week
- Dates > Booked on Day of the Month
- Dates > Booked on Month of the Year
- Dates > Number of Nights > Less Than
- The Dates > Number of Nights Condition is only supported for Length of Stay (LOS) discounts, NOT any other discount.
- The Dates > Arrival Date and Dates > Departure Dates Conditions can be configured to form an applicable range for dates of stay but will not prevent bookings from overlapping the beginning or the end of the time range.
- The following Conditions are not supported for any Airbnb Discounts.
- Percentages
- Standard Discount Types are discounts applied as percentages only—no flat fees.
- Airbnb only supports integer percentages, so any discount will be rounded down to the closest percent.
- Airbnb percentage discounts will always be a percent of rent. Percent of the subtotal (i.e. discounting other fees) is NOT supported.
Airbnb Support Articles
Learn more about Airbnb discounts by reading the following support articles provided by Airbnb.