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Do votes actually impact anything? This topic has the most votes but still isn't in work...
Hi, all!
We definitely hear you and know how important this is.
We hadn't marked this as In Development yet because we wanted to make sure we got the design right before our developers started building it out. Taking a look at the work behind the scenes today, it looks like our Design team just wrapped up and we should be getting this into the hands of our developers very soon.
Guests are required to upload a photo of their valid ID and credit card when signing the rental agreement. These files are automatically stored in OwnerRez under the Files tab.
Requested Feature: Add a trigger that automatically sends a reminder message (email/SMS) to the guest if they sign the rental agreement but fail to upload the required documents
Trigger Conditions:
A unified inbox is pretty standard across many of the PMS systems at this point. e.g. guesty and hospitable.
Will we be able to use triggers to create tasks in the future?
I guess at least we have it pinned as "Planned" so it is actually chosen for the development cycle at some point. A timeline would indeed be nice. This would definitely greatly simplify this aspect of our operations. Odd that it wasn't a field from the outset.
Do votes actually impact anything? This topic has the most votes but still isn't in work...
This is great food for thought, Michael! We'll discuss internally.
In the meantime, feel free to share this requested with likeminded users who would be willing to give it an upvote if they'd also find this beneficial.
Please consider provide BULK UPDATE to apply GAP REQUIRE (no same-day changeover) calendar restrictions to multiple properties for specific date ranges.
Real Life Example:
During the off season we offer discounted rates and a 5pm check out. In order to offer a 5pm checkout there cannot be a check in for that day.
We currently have the option to specify GAP REQUIRED (NO SAME DAY CHANGEOVER) but it requires visiting the RATE CALENDAR for each property and applying the rule.
[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Need for a support account for limited access)]
Currently the hosted website calendar weeks start incorrectly on Sunday with correct £ as the currency.
The account preferences or guest culture is not respected in terms of weeks starting Monday in the calendars guests see.
Sunday start to the week might lead to UK property booking errors, it's not how calendars work in many countries, including UK.
We have over one hundred properties. When we assign a task to someone by selecting the "Assign" button, over 120 names are shown. We have given access to our owners to use Owner Rez so they can block their homes for stays. All of their names come up in addition to our staff who have access. Can you please give us the option to only see our staff? Are the tasks visible to the owners too? We will never assign tasks to owners. Please help.
Thanks for that clarification, Austin!
This request remains open for voting. Feel free to share it with likeminded users who would be willing to give it an upvote.
Hey Alece,
Thanks again for your feedback and conversing with us through our Helpdesk. We're listening and taking it to heart.
Your willingness to engage and provide candid feedback like this helps us improve OwnerRez, and we're committed to building on that from here.
Hi Bri,
Thanks so much for the detailed reply. I understand the current options with calendar blocking, same-day booking cutoff times, and Rezzy AI. Unfortunately, none of these solve the core issue I’m facing.
My need isn’t about controlling check-in times or responding to inquiries after hours — it’s about controlling when the listing is visible to guests on Airbnb.
Specifically, I need the ability to automatically “snooze” (hide) listings during business hours (e.g., 7 AM–5 PM) to prevent exposure during operational hours when the property may be used for personal, maintenance, or staging access. This is different from blocking the calendar because:
A scheduled visibility control (advertising blackout) would be incredibly valuable to professional hosts and property managers. I imagine many operators with cleaning windows, staging schedules, or hybrid use cases would benefit from this.
I’d love to see this considered as a future feature in OwnerRez — or if there’s an API or partner-level workaround you can recommend, I’m happy to explore that too.
Thanks again for hearing this out and for the fantastic work your team is doing.
Warm regards,
Austin
Hi Austin,
Thanks for submitting this request! Let me go through each of your bullet points here.
Use properties for personal, operational, or contractor access during business hours.
Generally speaking, this is when we would recommend blocking off time on your property's availability calendar in advance. Snoozing a listing would not prevent a guest from arriving or departing on that same day if they have already created a booking for that date.
Want to control when same-day bookings can be made.
You have the ability to do this in OwnerRez. We recently introduced a same day booking cutoff time that allows you to have more control over when same day bookings can be created. More on that here: https://www.ownerrez.com/support/articles/property-availability-rules#same-day
Want to avoid inquiries and bookings during restricted time blocks without manually snoozing every day.
Rezzy AI could assist in handling these for you! Rezzy now has the ability to be scheduled to respond to your guests after hours, and can also be assigned Directives to tell her what to do in specific scenarios. More on that below:
Schedule Responses - https://www.ownerrez.com/support/articles/rezzy-ai-scheduled-responses
Directives - https://www.ownerrez.com/support/articles/rezzy-ai-directives
Need consistency without relying on VAs or daily reminders.
Rezzy could help with this too. If you're interested in joining the Rezzy AI beta, please write to our Helpdesk at help@ownerrez.com and we can see if we can get you an invite fairly soon.
Please create a "Default Listing Site" for creating bookings, quotes, blocked off times, etc. All 3rd party sites are API or refer to my site for its information. In the 6 years I've been an OR user I have never selected anything but my Listing site. It would be very helpful to set my Listing site as the default and the skip this step entirely. Thank you.
Hey Randy,
Thanks so much for posting these requests! We have some Tag Automation enhancements in the works that I think may help out here. I'll have our analysis team do a deeper dive and see if they'd agree.
We'll let you know what we find out!
[This topic has been merged with another topic (Feature Request: Ability to Schedule Airbnb Listing Visibility (Hourly “Snooze/Un-Snooze” Automation)). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Auto Snooze)]
Yup still waiting.... Seems they are preoccupied with AI
I am currently beta testing Rezzi. I like what I see so far. However, I am in need of a chat bot for my website. I was wondering if there are plans for Rezzi to be optional for adding a widget to my website so it can help answer questions in real time from my prospects? This would add tremendous value to enhance what Rezzi can do for hosts to help capture a booking that might have otherwise bounced due to not being able to get there question answered promptly.
You just mentioned me that your customer service it is great but I created multiple tickets about this topic and OwnerRez answered me that was NOT possible. Now , you are answering me that it is possible . I've tried to put it as you mentioned it for reservations over 27 nights starting on January 1st until May and once I put Arrival month of the year is on or after January , then I put the same for February it is telling me that it is not possible. Everything it is like that in ownerRez confusing. The same way that customer service replies , everything it is under interpretation
I’m sorry, but I completely disagree with what you said.
The customer support is not good at all, and there’s absolutely no real follow-up with clients.
For example, a few days ago I checked why I wasn’t getting any reservations from Booking.com, and it turned out that Booking.com had deactivated my account, while in OwnerRez it still showed as connected and “working perfectly.”
I’m paying for a software to make things easier and more efficient, yet I constantly have to double-check everything manually.
The cleaning management system is very poor, the accounting section is incomplete, and I honestly feel that you don’t listen to your customers.
What I mentioned about monthly pricing with PriceLabs is something I’ve been bringing up for years — and OwnerRez is still the only software that doesn’t allow different monthly rates when using PriceLabs.
Regarding Rezzy AI, I currently use host buddy and they do offers for 10% off upsells automatically for post stay open nights and also pre stay open nights. Does rezzy offer this? Would be super easy to include.
Lately I have been getting a lot of inquiries through our direct booking site asking what our cancelation policy is. I knew we had our policies listed so I went to our page to see why we were continually getting this question and I believe it is because the cancelation policy does not show up until after an inquiring guests selects the book now button. The cancelation policy should be shown on page 1 in my opinion. I think its a little nerve racking for potential guests to click the book now button before knowing certain details.
when will Lake.com be setup?
It would be nice if PCANPOL could be used in the description of the custom field and on the bottom of the booking widget. I have a custom field "Initial to acknowledge the cancellation policy," but the text is hardcoded. If the cancellation policy varies by season or property, that won't work. If the field is dynamic based on the property/dates selected, and can be inserted in the widget & custom field description, it would be helpful.
Several owners have requested a Google Map showing the location of their home and its proximity to nearby ski resorts. We recommend adding this map to the booking page on our website, which is integrated with OwnerRez. In the example below, it would look great under the booking form. It could be something that we could turn on or off on the Owner Rez widget.
