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Hi again! Add parenthesis around [IncomeCategory_RentOnly]-[ExpenseCategory_Channel] so that the formula knows to apply the division only after that subtraction. It should look like:
([IncomeCategory_RentOnly]-[ExpenseCategory_Channel])/[Nights]
Remember that if you are PPB with Vrbo, those channel fees need to be imported or manually added: https://www.ownerrez.com/support/articles/vrbo-commission-file-imports
We have 130 homes, and we need this for our maintenance team. Currently, on the OwnerRez ribbon, when an owner blocks dates for their own stay or when we create an internal block, the system does not allocate check-in or check-out times for those blocks. The only time check-in and check-out times are assigned is when there’s an actual reservation. This creates a scheduling gap for our housekeeping operations. Without those time allocations, our cleaners can’t accurately plan when an owner is arriving or departing, which makes it difficult to align turnovers with other reservations in the system.It would be extremely helpful if OwnerRez could allow check-in and check-out times to be added to owner and internal blocks, so our housekeeping teams can see those timeframes on the ribbon and easily incorporate them into their cleaning schedules.
Hey Brandon,
Thanks for taking the time to write out those thoughtful considerations!
We currently have a lot of changes coming to Triggers in 2026, much of which are already in development at this time. I do believe we'll address all of your concerns with the work already underway.
Thank you for your help previously. If able to, I would greatly appreciate your advice on a few more formulas. I'm trying to show the ADR but after channel fees. Originally I was using what you suggested, and it worked great, but with the new Airbnb host fee, I'm now wanting to just show owner's ADR but after channel fees since it's a wash. I'm currently using "[IncomeCategory_RentOnly]-[ExpenseCategory_Channel]/[Nights]" and its giving me just the total rent, I used "[IncomeCategory_RentOnly]-[ExpenseCategory_Channel]" to show rent after channel fee, and it works great, when I try and divide that by nights it just gives me rent after channel fee again.
I like to show owners in this order
Nights
Nights (in period)
Rent Total
Average Daily Rent
Rent Total (In period)
Average Daily Rent
PM Comm Total
PM Comm (In period)
Just can't get the average daily rent to work after channel fees. Any help is much appreciated!
Is there any update on this topic or a workaround identified? I have 2 main seasons: 7-day summer rentals with scheduled same-day turnovers and the rest of the year I need a 1-day gap to make sure I can get cleanings done on time. How can I make both work? Do I have to go in and block a day after each booking? I would like gaps specified by season, not property.
[This topic has been merged with another topic (Payment Schedules). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Scheduling payments for long-term stays BEFORE booking)]
[This topic has been merged with another topic (Support for Invoice (Co-Host) Business Model within Property Management (PM) Module). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Track Airbnb Co host Deposits in Owner Statements)]
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
Hey Evan,
Thanks for writing this request!
After a quick internal discussion, we realize that this is a feature we should have supported for some time now. As such, we've written up the changes and this is now in development. Once this rolls out to all users, if there is a Studio type room, we'll show Studio where one would normally show X bedrooms.
I'll update the forum thread here once this change has been released!
Hi Miapartamentos,
I apologize that you didn't receive a response when this was first posted. Please know that the request was received and acknowledged internally, but we should have made you aware here. We're actively working on ways to improve our forum post handling and certainly hope to exceed expectations in 2026 with what we have planned.
Dark mode is something many of us here would personally love too, especially for those long work days in front of a screen.
We absolutely agree that this would be a great enhancement. That said, implementing dark mode properly across the full OwnerRez application requires a deep design and engineering effort to make sure readability, accessibility, and visual clarity stay strong in every corner of the product. Because we want to do it the right way, it has not reached the top of our development queue just yet.
In the meantime, some users have found success using browser extensions that simulate dark mode. These tools will not always produce a perfect visual experience, but they can help reduce screen glare while you are waiting for a native solution from us. A few examples include Dark Reader and similar extensions available for most major browsers.
We are continuing to monitor interest in this request, and your vote helps us better understand how valuable this would be for users like you. If you know others who would benefit from dark mode, please feel free to point them here so they can add their voices as well.
Thanks again for your suggestion and for being part of the OwnerRez community. We really appreciate it.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
I'm a little late to the game, but DEFINITELY looking for improvement for triggers. Here is what I recommended via email:
THE ISSUE:
- The trigger creation process to be pretty limited and a little frustrating as a result.
THE GOAL:
- To create 1 (yes, only 1) conditional trigger that sends an email OR sms notification for trash pickup day, 1 day in advance at 6 pm. The “OR” condition responds to a channel vs. email vs. sms scenario.
THE ISSUE, CONT:
- The current setup requires me to create a NEW trigger for EVERY property scenario (ex. Pick up vs. Crew handles), EVERY Booking week day, EACH channel vs direct (ex. “Has real email”) scenario, AND more. And that is only for trash. Not all the other things we want to send out for discounts, services, etc.
- With my current level of understanding, the current setup is unsuitable for our most advanced needs and would require A LOT of extra time and tweaking to get it just right.
THE SOLUTION:
- What would it take to add additional conditionality logic to the triggers? I’ll even beta test this for y’all just to save us and countless other PM's the necessary time and effort of creating hundreds of extra triggers.
THE CREDIBILITY:
- A few years ago, I became the resident expert on ActiveCampaign in a national agency setting and grew to appreciate email marketing triggers and conditionality. Since then, I have worked with other systems and got to see different approaches.- Additionally, I currently run a small but mighty dev team and we built custom full stack solutions for various small business and enterprise needs. So if this is an internal resource matter, I don’t mind coming alongside and providing some manpower on the beta testing for "Triggers V2"
The detail behind overall guest/host figures is necessary for any meaningful reporting. In my model, I have all the APIs hooked up, but am missing the detailed pricing and for this I need to use the XLS extract manually. Please would you consider creating, or provide me access to an API that gives this detail, such as what is contained in that extract?
Thank you for submitting this feature request! I understand you'd like OwnerRez system notifications (inquiries, quotes, bookings, security deposits, Rezzy tasks, etc.) to be routed to property-specific email addresses stored in a custom field (PXEMAIL) rather than always going to the account-level email address.
Current Functionality
Currently, OwnerRez system notifications (alerts about new bookings, inquiries, tasks, etc.) are sent to the account-level email address configured in your user profile. These notifications come from alerts@ownerrez.com and are designed to keep you informed about important updates.
While OwnerRez supports custom fields at the property level (like your PXEMAIL field), these are currently used for inserting property-specific data into guest-facing templates (emails, rental agreements, etc.) rather than controlling where system notifications are routed.
Workarounds & Considerations
While native property-specific notification routing isn't currently available, here are some options to consider:
1. Email Filtering & Forwarding Most email clients allow you to set up filters that automatically forward messages containing specific property names to different email addresses. Since OwnerRez notifications include property names when possible, you could create rules to route notifications accordingly.
2. Team Access for Property-Specific Management If you have different people managing different properties, you can grant Staff Member Access or Portal Access with property-specific permissions. Each team member would receive notifications only for properties they have access to.
3. Multiple Owner Email Addresses (PM Feature) For Property Management users, you can configure multiple email addresses per owner, and when using field codes like {OEMAIL} or {BOWNEREMAIL}, all owner emails will be included.
Thank You for Your Feature Request!
Hi Amy,
Thank you for taking the time to submit this thoughtful feature request! We appreciate you sharing your workflow needs and the specific use case for bulk rate adjustments.
Current Bulk Rate Capabilities
While OwnerRez doesn't currently offer a percentage-based bulk rate adjustment tool exactly as you've described, we do have some batch capabilities that may help:
Batch Copy for Seasons and Rates
You can copy seasonal rates across multiple properties at once. This allows you to:
To use this feature, navigate to Settings > Pricing > Seasons, select the seasons you want to copy, and click the Copy Forward button.
Alternative Approaches
For percentage-based rate increases, you might consider:
Your request for a dedicated bulk percentage-based rate adjustment tool has been noted. This type of enhancement would indeed improve efficiency for property managers handling annual rate increases or market-wide adjustments across multiple properties.
The OwnerRez product team reviews all feature requests from the community forums, and user feedback like yours helps prioritize development efforts.
Best regards, OwnerRez Support Team
[This topic has been merged with another topic (Rates on Ribbon Calendar). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Rates to show on ribbon screen)]
A reply would have been nice.
I’m just now attempting to do this very thing for the first time and am perplexed that it is not possible!
Thanks, Bri!
Thank you SO SO much! This worked [IncomeCategory_RentOnly]/[Nights]
Hi Nicole,
Rather than having a specific vote threshold, we use votes to help us understand where there's the strongest demand across all requests in the forum. I want to acknowledge that while this isn't a bug requiring an immediate fix, it's absolutely a valid Feature Request.
We do have plans for enhancements to Hosted Sites in 2026, and I've shared your feedback with the rest of our Product team for consideration in future releases. While I can't make any promises about specific features or timelines, please know that your input is valued and will be part of our planning discussions.
I really appreciate you taking the time to share this with us!
Hi Bri! How many votes does something need in order for a fix to be put in place?
Thanks!
Owner Rez needs dedicated staff for phone support. In the rental industry things can happen fast and emergencies need to be dealt with immediately. Any company like Owner Rez in the hospitality industry that handles critical tasks such as payments and communication with guests needs to have at least 9-5 7 day a week, and really 24/7 phone support just like Airbnb and VRBO have.
Hi OwnerRez team,
I’d like to request an enhancement related to refundable security deposits when using Stripe.
With the current Stripe integration, all charges (rent, fees, refundable deposits) flow through a single Stripe account and payout bank account. While deposits are logically distinguished in OwnerRez, there is no way to keep the funds for refundable security deposits operationally separate from rental income in the bank account.
We've tried the credit card Hold option and it just hasn't been working out for us. It's fine for the good guests, but for guests with bad intentions we've seen them cancel their card or we just get declined or insufficient funds notices on card hold renewals.
Requested enhancement (any of the following):
Ability to route refundable security deposits to a separate Stripe account
Ability to route refundable deposits to a separate payout bank account
Or a Stripe-level option to exclude refundable deposit charges from bank payouts until released
This would make handling refundable deposits much cleaner operationally, especially for managers with growing portfolios.
If this would be useful for your business as well, please consider upvoting or commenting to help show demand.
Thanks for considering this request!
Any updates on gift certificates? It just seems like we could charge gift certificate as a stay that gets subtracted back off a future stay with a line item (much like a one-time coupon code). It doesn't seem like OR would need integration with a 3rd party to get this done.
Having an extra line in the checkout like a coupon code for a one-time gift certificate seems like it would be pretty obvious and not very complicated. Every time we get to Christmas, I wish I had a way to market gift certificates to my previous guests...
The OwnerRez software sent out a payment reminder on Christmas morning to a very valued customer.
If I was the designer of this software, I would have a set of rules.
#1 - Never ever send out statements and bills on a holiday.
I had to send out my apologies for this error in judgement, or lack thereof.
To all,
Have a Very Merry Christmas and a Happy New Year.
or whatever other holiday you celebrate this holiday season.
