Latest Activity...
We've improved how sentiment is detected. Instead of marking a booking as negative just because something was unresolved, the system now looks at whether the guest was actually frustrated or dissatisfied.
For example, a guest who politely asks questions or negotiates on price will now show as neutral or positive, even if their request wasn't fulfilled. A guest who's genuinely upset about an unresolved issue will still show as negative. This finer tuning should help sentiment accuracy tremendously.
As mentioned previously, we won't be adding the ability to modify sentiment manually, but if you see more room for improvement in this area, you're welcome to open a new Feature Request for consideration!
This should be fixed now!
So anyone else reading this thread knows what goes on behind the scenes... You may get two notifications for the same review - one when it's submitted and one when it's published. It depends on what webhooks we receive from the channel. The subject of the notification we send is the same, but the body of the messages represent different moments in the review process (whether the review is visible yet or not).
If the channel doesn't send us the published webhook, we have nothing to go on and we can't fire that second alert with the review content.
Released this week!
You can now use Rezzy AI sentiment in booking triggers. Add it as a condition to filter when messages send, trigger on sentiment changes with a new immediate event, and pull the current sentiment value into templates with the {BSEN} field code. Any triggers that depend on sentiment will automatically disable if Rezzy AI is turned off.
Messaging PriceLabs right now! This is GREAT to hear!!!
So exciting!!! Thanks, Bri!
We've expanded the API to give dynamic pricing partners programmatic control over fees and discounts! It's in the partners' hands now as to when that becomes available to you. If they haven't notified you yet, it might be worth an ask for a timeline.
Great news. Thanks for the update.
Copying Triggers is now available!
Released this week!
If adding a code to your Schlage lock doesn't go through right away - maybe the lock went offline, it timed out, or there was no response - the system will quietly try again on its own, up to 5 times. You'll receive a recovery email when a previously failed code succeeds on retry. We've also added a notification for this that you can toggle off or on:
https://app.ownerrez.com/account/alerts
Hello,
We are customising our quotation emails and would like to know if it is possible to change the background colour used in the quotation table, specifically the highlighted cell in the "Amount" column, which is currently displayed in a light yellow/green colour.
We would prefer to use a colour that better matches our brand identity.
Alternatively, it would also be perfectly fine for us to remove the highlighted background colour completely and keep the table cells on a plain white background, which would better suit our brand style.
Could you please let us know:
Thank you for your assistance.
Hi Michelle,
Hope you are doing well! I am the Head of Partnerships & Marketing here at OwnerRez.
I’ve had several conversations with StaySense regarding a potential integration, but they have not yet begun development work on their side. I recently followed up with them to see whether they plan to move forward in the near future, but ultimately the decision to integrate rests with StaySense.
In the meantime, I would encourage you to reach out to StaySense directly and let them know that this integration is important to you. Hearing directly from customers is often the best way to demonstrate demand and can help prioritize integration efforts more quickly.
Both of these are great ideas. As a property management company, we always want to be completely transparent with our owners. However, our recent switch to OwnerRez has caused some friction with a few clients over this. While we eventually want everyone using the owner portal, forcing it right now will just strain those relationships. Coming from an IT background, I love secure logins, but I also know that new technology can be a real headache for some people. We want to keep everyone in the loop without forcing a mandatory tech change that pushes owners away.
Additionally, adding a line break to the calendar will really help take the pressure off our housekeepers. And not just them, but we get flooded with early check-in requests frequently during the summer, and often those guests have checked the calendar before calling. If guests can clearly see they are checking in right after a two-week stay, they might think twice before asking. It probably won't stop most calls, but anything that helps cut down on that phone volume is a huge win.
It would be very nice to have the option of displaying the net payout to be received from a booking after all fees and taxes along with the gross. Currently the only way to find it is to go to the transactions tab and do the math manually.
With how sophisticated OwnerRez is, you'd think you'd be able to have it tell you your projected net revenue.
Hi everyone,
I am currently using the embedded availability calendar widget on my website for guests, owners, and housekeepers to view. However, there are a few core limitations that make managing schedules difficult.
I would like to request the following two features for the widget calendars:
Ability to show past reservations (and view previous months): Currently, past dates automatically advance to show as blocked/grayed out. This prevents housekeepers and owners from looking back to see what was booked earlier in the month. We need an option to allow past reservation history to remain visible.
Visual booking/reservation breaks: Right now, back-to-back bookings show as one solid block of color. There is no visual distinction or gap on the widget showing where one guest check-out ends and the next check-in begins, which makes it incredibly confusing to read.
Our internal "Month View" calendar within OwnerRez handles both of these beautifully. It would be a massive improvement if these same capabilities could be "turned on" or customized for the public-facing widgets.
Please upvote if you also need these features!
Happened to me as well, one question sent a couple hours ago by a guest, had to click the Rezzy Suggest button to get a draft.
Thanks. I'm going to follow up with you via email.
They never generated. I've had to manually click the Rezzy icon to get it create a draft every single time.
We're looking into it now. Thanks, Alece. Did those messages process eventually or are you sitting on some threads that haven't generated a reply for more than ten minutes?
Hey Bri - Rezzy has stopped crafting replies automatically for me. I'm not sure if this is related to the beta upgrade or if it's happening to anyone else who's also in it. Have you seen anything about this?
Hi Jimmy,
Released this week - OAuth apps can now request read-only or full access scope!
The new feature that allows users to add in the cleaning schedule is a field that is easily overlooked and also causing confusion with homeowners.
I'd like to have this field be an optional setting to allow a default start time to be entered *OR* to allow a time span to be entered (such as the period between checkout and check-in).
Currently, the feature is not a setting and is only controlled within each booking.
I agree, I’ve been asked many times for a PDF receipt and when I send a billing summary via email it’s not acceptable.
Katie, I appreciate you looking into this. I don't think your suggestion would do what we would need. I'm trying to get to "comparing apples to apples", where we are presenting our prices the same way that both Airbnb and VRBO are presenting them to guests, without that taxes added.
When will rezzy be able respond to reviews?
completely agreed. need to limit access to staff members by property listing. To begin with, need full access to all the capabilities for a given property for the assigned staff member. I have multiple staff members, each managing one or more properties. They would be managing the guest messaging, property info/listing, financials and everything related to a given property they are managing. On the other hand, they should not have any access to any of the other properties that they are not managing.
hope this basic capability can be provided fairly quickly as phase 1. Phase 2 can provide more fine-grained control as to which components for a given property does each staff member have access to, etc.
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Hello!
I did some testing on my end, and there wouldn't be a way to make it so that the total excludes taxes when searching dates on the hosted website. However, if the guest hovers over the total, it shows for a property in the search results, it lets them know that it includes fees and taxes.
If you'd rather not show the stay total in the search results, you can change the search widgets on your hosted website to not calculate the stay totals in the search results, and it would just show the range of the nightly rates instead. To do this, go to Settings > Hosted Websites > click on the site name > click on Home under Menu and Pages. On the following page, click Change Settings to the right of the search widget. You should get a pop-up where you can uncheck Calculate Stay Totals and save the changes.
