Feature Requests

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It would be nice if we could compete with hotels by offering multiple booking options. Almost every travel site gives customers the choice between a refundable rate and a non-refundable rate at a slightly lower price. You should consider offering something similar.

Even if booked by a 3rd party platform (Airbnb, etc), the amounts of the reservation show up in OwnerRez transactions section. Upon cancelation they disappear. It would be helpful to have archival information saved that shows what the booking amount had been for.  This helps determine a new market price that might have since been modified by dynamic pricing software

We've received your feature request—thank you! I have felt the same. I thought this one might have been out here already, but I'm not finding it. So, if you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Hey Bri,

That's an understandable response, and respectfully, I think it's the easy stance for any software developer to take.

Could you imagine if human relationships worked the same? I think there would be considerably more single people than there are. 

I digress...

My point is, OR has a captive audience regularly saying: "We love your product, and we would love to see an integration with X." That's data. For you. For them. Specifics that your team has and could take to prospective integrations and say: "We've had X number of people interested in an integration with your OTA. Wanna chat?"

Furthermore, in my experience, your response falls into the "not my problem to solve" category—to a dedicated and paid subscriber—the antithesis of leaning into serving your users. If that's the come from, why even have an entire section of a forum dedicated to feature requests? 

I know the written word can be easy to misinterpret, so I will reiterate, this is all said with respect—my truth, and respect. 

I have noticed that. Thanks so much!

Bri, this is great news.  We appreciate the work being put into this -  Thank you

That’s amazing news! Do you believe this will happen by year end? 

Good news to report here. We were able to get past the hurdles we were previously facing, and development is well underway!

This will take time, but the wheels are turning again and we're making very good progress. We'll post more updates as they become available.

Hi Danny,

Image attachments in inbox message threads now open inline within the app on the iOS Progressive Web App.

Hi Doug,

We're always open to new integrations! Thing is, it's rare that OwnerRez writes the API to a new partner from this end. The vast majority of our integrations are written on the partner's end.

That said, if any of these channels were to reach out to our Partnerships team at partnerhelp@ownerrez.com to express an interest, we'd be more than willing to have a conversation with them.

I suggest reaching out to these channels to let them know there's a demand. If they hear it from enough OwnerRez users, they're more likely to reach out to us to determine if we're a good partner fit for them. 

According to Mordor Intelligence, The glamping market size is expected to grow from USD 3.81 billion in 2025 to USD 4.22 billion in 2026 and is forecast to reach USD 7.02 billion by 2031 at 10.72% CAGR over 2026-2031.  Major hotel groups like Hilton, Hyatt, and Marriott are acquiring or partnering with outdoor brands because unique short-term rentals (domes, pods, treehouses) surged 123%, outperforming standard urban rentals

Source: https://www.mordorintelligence.com/industry-reports/glamping-market

I share this to say: 

1. An RV that I've had listed on ALL the typical places, I've now added to all the places noted in the subject.
2. I'll have another listed in a couple of weeks. 
3. I am actively building a 10-acre glamping ground and would love to continue using OwnerRez.

And before you say anything about Glamping Hub, they are apparently far too cool to have a 43' Luxury RV listed on their platform, much less a sweet retro camper. So, unfortunately, they simply cannot serve us. 

All that said, I would very much like to see OR get on board with supporting these platforms that are part of this billion-dollar market. The truth is, there are other PMS solutions out there that seem to do a fantastic job of integrating with these platforms AND Airbnb, Vrbo, Booking, and the like—but I very much do not want to leave OR. 

Perhaps if this request got some love, the team at OR would see the value in prioritizing these integrations. 

~Doug

Hi everyone,

Appreciate the patience, and sorry for going quiet past our "end of month" estimate. 

Things are moving, but the pace of this integration isn't fully in our hands. Homes and Villas by Marriott Bonvoy (HVMB) has their own process for bringing accounts on board, and we're following their lead on timing and who goes first at the moment.

If you have not yet gone through their initial onboarding and obtained an HMC ID, HVMB has their own inquiry form for those who want to express interest, and you're welcome to fill it out directly:

Click here to find the form!

If you do already have an HMC ID and have completed their initial onboarding process, please connect with your HVMB representatives to express interest in beta testing so that they can let us know. 

For those that do begin the connection process soon, note that once the connection is initiated in OwnerRez, HVMB will need time to review your listings again and approve them so that your connection can go live.

As a reminder, this connection is in testing, so please set your expectations accordingly. 

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

[This topic has been merged with another topic (Show Us Breakdown of Each Night's Price under Charges). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Show breakdown of each night's rate under Charges)]

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

What can be done to transmit wire and ACH requests securely to our Guests.

Too many scams. Exposing this information is bad practice in Custom Payment Options.

Allow Custom Payment Options to be split up so that there is one for ACH, one for Wire, one for Zelle etc, rather than a bucket for all of these.

"Please confirm the details with me by phone before sending — just good practice with any wire."

MORE WIRE INFO

OLD SCHOOL To safely request a bank wire transfer for a service, issue a formal invoice via a secure PDF or accounting software, outline exact bank routing and account numbers in writing, and require the client to independently phone your office using a verified, trusted number to verbally confirm the details before sending funds. [1, 2, 3, 4, 5]Safe Request Practices

• Use a formal invoice: Send an itemized PDF detailing the service, cost, and payment terms instead of casual text messages.
• Provide complete routing data: Include your legal business name, bank name, routing number, and account number accurately.
• Require verbal confirmation: Instruct the client to call you using a known, pre-established phone number to confirm the numbers before initiating the transfer.
• Avoid email-only changes: Never accept or send updates to wire instructions via unencrypted email threads without a phone check. [1, 2, 3]

Alternative Payment Methods

• ACH transfers: Slower than wires, but reversible or traceable in cases of error.
• Escrow services: Excellent for high-value services to hold funds securely until work is approved.
• Invoicing platforms: Use verified merchant processors that allow direct bank or card payments. [1, 2, 3, 4, 5]

NEW SCHOOL Is there a commercial service that sends secure PDF wire instructions to a person via email?

Yes, specialized commercial wire fraud prevention platforms exist specifically to bypass standard email entirely and securely deliver wire instructions. Instead of sending a raw PDF attachment that a hacker could intercept and modify, these platforms send a secure email notification directing the client to an encrypted portal to view the verified banking data. [1, 2, 3]

Would be an excellent feature! Gets my vote!

Hi, I would also like to see the quote in the potential guest's local currency. Our property is in Mexico, and over 50% of our guests are from outside the United States. 

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Hi Debbie,

Go ahead and make the case for why you are interested in having an integration with Proptia.  If their app is available beyond just 'the Beach Club', other users might be interested too.

Hi Megan, We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Appreciate the update. This is the #1 reason we are considering leaving OR. We want to pour money into Google Ads and right now it pushes them to book on a third party doubling the marketing costs. 

Hey Max! Yes, I'd LOVE the ability to fine tune this for our preferred use of Rezzy -- not just a blanket "respond to everything" but really custom control over when responses are appropriate and when they're not necessary. 

Hey, Alece. We're still discussing internally how this should look, but something I've been thinking about based on this and other discussions you and I have had is that we might need to make Rezzy's 'response needed' gauge a little more responsive to your preferences (or any host's preferences). Some hosts might find Rezzy's behavior in this instance preferred, but many would not.

Do you think being able to set resposiveness rules directly (instead of just as part of overall directives), or control the minimum responsiveness level needed (e.g. "not necessary" to "extremely necessary") to reply would help you fine-tune this? 

Hi Alece,

Appreciate you flagging this one! 

We are looking into this a little closer to determine if what you describe should already be the intended outcome.

Stay tuned.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

[This topic has been merged with another topic (Custom Fields Enhancement). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Create additional formats for Custom Field Definitions)]