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Vrbo has a feature for reporting an inquiry as spam, would be great if we could do that in the inbox in OR (and have it send that response back via the channel it came from). I know not every channel will have this feature, not even sure you can get at it from Vrbo's API, but if you can... would be better than my having to go over to the Vrbo site to report an inquiry as spam.
This can only be done by selecting the "Year" view of your calendar, an it doesn't keep this setting enabled. It toggles off this setting when you refresh the page. I think what most of us are looking for is an option to view our "Month" view of the calendar and easily be able to distinguish which booking sites the bookings are through at a glance. Otherwise you have to hover your cursor over each booking to see this information.
I would also like to have this feature. Since AirBnb is blocking emailing the guests I would like to send a channel message an hour or two after booking advising them to purchase travel insurance.
At the bottom of your calendar, switch from "use property color " to "color by listing site"
Go to property, then general, then change calendar color
There is also another thread on this topic. Currently has 17 votes!
"Listing site calendar colors - Specify each listing site color"
How do you even get different colors. ALL my bookings are the same color? Your would be greatly appreciated.
Voting.
I’d really love it if you could do the currency option as this would immediately boost by bookings again back to the level we had with Lodgify without me needing to call / email those who have generated prices on our site to explain the difference once I convert it to the local currency (which is usually almost always GBP).
Great idea, Heroes. We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings. We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.
PS. For a glimpse at what I mean by stuff coming out around guest experience, notice the new redesigned guest forms: https://www.ownerrez.com/blog/redesigned-guest-travel-insurance-form-multi-select-tool-for-properties-more#guest-form
I am migrating from wordpress to squarespace right now and this is my biggest slow down.
Mai, Here is a video I found to show you how to set it up. https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
The format is configured when you create it. I don’t know if you can change it. Delete it and make a new one as a file and choose required.
Yes, make sure that you made it a "FILE" format and not text. Make it required instead of optional. Good to go.
Hi Erik,
Would you please show how to make it a "FILE" format and not text. And where I can make it required instead of optional.
Because I had a guest who just e signed and did not fill out the other guests' names and not provide his ID either.
I had to send a request again.
Thanks,
Any update on this, as it would be HUGE for many of us!
I think there may be some misunderstanding here. The Airbnb host fee is indeed included in the Booking information, on the Transactions tab, assuming you are using either Channel Bridge or our Airbnb API connection to bring the data in.
However, it is true that, at present, the host fees are not transmitted into QuickBooks.
I just stumbled back on your feature request from a few years ago. I recently submitted one for the same reason. It is frustrating and time-consuming to have to export and manually manipulate a spreadsheet to see figures that should and could be readily available in a report.
https://www.ownerrez.com/forums/requests/tax-reports-show-in-period-taxable-charges-tax-amounts
This has not been released even though at the time of this writing it states it is.
We are looking for the Host Fee ($ - XX.XX) to be part of the invoice as the major platforms show it.
Example:
Accommodation Fare: $1,000.00
Cleaning Fee: $ 150.00
Host Fee: $ -50.00
Total: $1,100.00 (Payout)
In this way we can track the revenue and expense part for the booking with the correct COA.
Or attached to the Notes field? Triggers and Alerts are for all properties and not customizable for one booking only. Good for "send welcome letter with directions 3 days prior to arrival" but not so good for one particular booking that you need to buy groceries or flowers or whatever for (items out of the norm), or even just a note to self to do something linked to that one particular booking. Would be very helpful please. Thank you.
Hi Jason,
It looks like you may not be using a direct lock integration, this typically means it's not managed by OwnerRez and instead is managed by a third party.
I'd recommend reaching out to them with any questions you may have via the following email: support@jervis.systems
~Caleb
Yes, make sure that you made it a "FILE" format and not text. Make it required instead of optional. Good to go.
So excited to have come upon this post as we were trying to figure out just how to collect the government ID. I have followed the instructions for creating custom fields for this. Is this all I need to do to ensure that at booking the ID is asked for upon booking? Does this process also occur when using API integrations such as VRBO and Airbnb? Thank you for this!
When running Tax reports (summary and/or detail), we have the option to selecting “Any stay during period”. When doing so, the reports display a Period Nights column, as expected. However the reports don't also prorate the Taxable Charges and other financial figures based on the nights in period as well. This is problematic for bookings that extend from one month into the next.
Without the ability to prorate the taxes and taxable charges for “in period” on the tax reports, it causes us to have to manually manipulate those reports by adding in formulas in Excel after downloading them. (Before we can report our taxable income for the month to our city/state.)
For consistency sake, it would be extremely helpful to have the In Period figures be included in the Tax reports when “Any stay during period” is the calculation method selected.
The Owner Statement Views has long offered the ability to display the gross amount as well as the tax amounts by “in period”. It seems to be a no-brainer that this should be available in Tax reports (or any reports) when "any stay during period" is the option selected.
Unfortunately Portal User access does not have a capability for our cleaners to see number of guests for a reservation. This is important piece of information for our cleaners as number of days in the reservation as well as number of guests directly correlated to the length of time it takes to clean the properties. Thus knowing number of guests for reservation would help our cleaners to prepare for cleaning and plan ahead better.
Unfortunately Portal User access gives too much information including finances with we do not want to share with cleaning department. Thus using Portal User access as a work around is not working for us.
Any updates on this?
Hello Caleb!
Wondering if there is any update to the changes in development regarding SMS? Anything on the schedule for 2024?
Carole
Hmm. I'll pass this along to the product team for consideration.
I asked this question 4 days ago, it says that below my name. It says "joined January 2023", that's not when I asked the question.
Printing a receipt from the Transaction does not allow for your logo to be on it and the fee section is extremely large, which looks very unprofessional. Additionally, no company contact info and very few details on the guest's reservation. The guests name, dates, and property are not very obvious at the top of the print out. A receipt is the final interaction with a customer and to give an unprofessional receipt that lacks a logo, contact info, complete information, etc. isn't the way I want my last interaction to be.
It's not likely that adding our own PDF generation capability would be a priority, both because as you noted, this suggestion has been around for a year and only garnered a handful of votes, and also, because every browser has the ability to print, and most every OS provides a Print-to-PDF driver. So anything we display can easily be made into a PDF.
I'm not clear on why the Transaction display is not suitable as a receipt via Print-to-PDF? Seems to me like that would do the job. This is a rare corner case, so it doesn't need to be super fancy, does it?
I actually just asked this a few days ago, I just switched all my rentals to Owner Rez. I guess their dating system is off on this forum. It's a pain to achieve getting a clear printable receipt and every time I've asked via the help email and in their weekly chats they have responded to me like I'm crazy for needing such a button. Incredibly frustrating for me considering all Owner Rez users are in business and business owners need receipts for all the things! You go to a hotel and get a print out receipt, why wouldn't this software offer that?
