Feature Requests

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I love OwnerRez in general, I really do. To put it bluntly, if you want OwnerRez to be the go-to place for messaging, you need to design it better. Otherwise all that effort is wasted because no-one is going to use it. There is often a disconnect between what a web developer thinks will be handy and what the end-user actually needs.  I hope you will take this seriously coming from an active user.

• Inbox on the main menu, not tucked under CRM with two other rarely-used items Reviews and Contacts. Access needs to be quick, navigating menus is more tedious than you realize. 
• Use a split-screen like all modern email systems do, so I can quickly click through messages looking for anything important. 95% of messages are clutter and do NOT need to be acted on. Your current interface requires me to click each message to mark it Read, or check boxes next to messages then click "Mark As" then click "Read". Tedious and clunky.
• Add Property name so we know which property the message is in relation to.  Also add stay dates.
• Convert AirBNB, VRBO, and SMS to icons.
• Add a "Quick reply" box so we can easily reply without leaving this view.
• Waste less screen space. Make everything tighter.

Here are some marked up screenshots with some suggestions:

[This topic has been closed as a duplicate of another topic (WhatsApp Business Integration.)]

[Another topic was closed as a duplicate of this topic (Add WhatsApp to Communications and/or Social Media profiles)]

[This topic has been closed as a duplicate of another topic (Unified inbox feature similar to Lodgify)]

[Another topic was closed as a duplicate of this topic (Redesign the Inbox!)]

Great feedback, much of which we have plans for. Merging this into the existing feature request.

You've put a lot of work into the AirBNB & VRBO native messaging, right?  Great, it's nice to have it in one place. Thank you. But the design is clunky. Start over. Please.

I love OwnerRez in general, I really do. To put it bluntly, if you want OwnerRez to be the go-to place for messaging, you need to design it better. Otherwise all that effort is wasted because no-one is going to use it. There is often a disconnect between what a web developer thinks will be handy and what the end-user actually needs.  I hope you will take this seriously coming from an active user.

• Inbox on the main menu, not tucked under CRM with two other rarely-used items Reviews and Contacts. Access needs to be quick, navigating menus is more tedious than you realize. 
• Use a split-screen like all modern email systems do, so I can quickly click through messages looking for anything important. 95% of messages are clutter and do NOT need to be acted on. Your current interface requires me to click each message to mark it Read, or check boxes next to messages then click "Mark As" then click "Read". Tedious and clunky.
• Add Property name so we know which property the message is in relation to.  Also add stay dates.
• Convert AirBNB, VRBO, and SMS to icons.
• Add a "Quick reply" box so we can easily reply without leaving this view.
• Waste less screen space. Make everything tighter.

Here are some marked up screenshots with some suggestions. Thanks.

This is really easy to add and is a great way for foreign guests to communicate

New to ownerrez, gettting this integration with schlage will cement OR as one of the best as I'm hating the Remotelock pricing and sub par options with others! Please bring this to a reality!

Really good for international guests 

https://www.revolut.com/business/accept-payments/

Vrbo historically has not allowed same-day bookings at all.

Yes, I definitely agree! You can set the booking cut-off time in Airbnb, but it does not allow you in OwnerRez. So that means you cannot have a booking cut-off time for your direct channels. This has caused some of our hosts to have guests checking in at around midnight when they book either directly or through VRBO. In VRBO it does not allow you to set a same day booking cut off time as well. I think this would be a very important and valuable feature to have 

This is an Airbnb API setting. You can create the global account setting via Settings > API > Airbnb > Change and scroll to the bottom. You can override for a particular property via Properties > Select Property > Channel Rules > Edit

Hi LLVR:

You should be able to search for a booking, by first/last name, where it says "search" here:

A way to search by name (last or first) on the bookings page.

Where is this located under properties? 

Are you using the booking window time limit in the Airbnb API? It does sync to Airbnb.

Allow for "Exception reporting" based on Criteria (like filters on Bookings list) that triggers an email at a set time, daily, by property that would highlight any issues that can be defined by a filter.

This could send alerts if:

- Sec Deposit is not authorized

- Rental agreement is not signed

- door code not set

etc

It would be great if a distribution list could be set up by trigger but we can start with just regular Alert emails.

Thanks

Hi Kris,

We haven't started managing other peoples properties yet... just the ones we own until we have it all dialed in. I have thought about some tools that could do some of the automation until OR has it in place. Zapier will likely be the most useful but it would require some good coding scripting capability and likely would have to tap into the OR API to really get it done.

If you it is added please make it sync with AirBnB so we don't have to manage the times in 2 different places

100% agree! Same day bookings are great but not with no time limit. 11 pm? Nope. This would be a VERY easy thing for OR to do.

Hi Tim,

Thanks for your response. I am going to look into seeing if I can set that up and see how it goes. I have a Travel Agency that books our place and I need both the Travel Agent and the Guest to receive the confirmation and all other booking related e-mails. I wonder if there is another feature I'm overlooking that might help with this. 

This is exciting. Thanks for the update.

I think you can just add the custom field code from the reservation process to your templates so that when an email triggers it will go to both the primary email and the secondary email. This should eliminate the manual addition of a second email. There's even a button in the template next to the email "to" box to insert a field code. If your custom field code is {secondemail} you would just add this to the TO field on your booking templates. I'm not sure but I think you just need to separate the primary and secondary email field codes with a comma.

Can an optional secondary e-mail field be added to the booking process in a manner so that when the booking is completed, the secondary email also receives all the booking related emails? Currently I am using a custom field to capture the e-mail on the reservation during the booking process and then I manually add it to the booking primary contact record and lastly I manually push the missed emails out to the secondary email. I try to automate things if I can and I haven't been able to find a way to capture a secondary email without having the the manual work involved so they get the emails. 

Yes yes yes please! I desperately need this. I would love to send a text at 7pm the night before collection (Mon at most Thursdays the rest) I setup a custom field with specific property instructions 

Please Please Please

Excellent suggestions. In fact, we've already planned to implement option one. We've got a few follow up enhancements we are working on for Vrbo Messaging, and that will be included.

Would like to have a way to  assign a block of door codes per property,  then as a guest books it will assign that code to the guest.

Hi!

LOVE the VRBO messaging capability now built into OR :)

However, I've noticed that the conversation always defaults to SMS despite the original message that preceded it coming in via VRBO platform.  It should, in my opinion, either:

1. Always default to the method that preceded it so as to keep communication methods in sync or

2.  Always default to VRBO messaging vice SMS regardless how the previous message came across (this would keep all communication on the platform which is a best practice in my experience)

As it stands now I have to consciously remember to select off SMS to respond to the guest using VRBO message versus SMS or risk messaging off platform when I didn't intend to.

See below.

Thanks!