Feature Requests

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To follow up on Ken's post, Zapier Public Beta is available! Here are the Zapier Blog and Forum posts for details:

https://www.ownerrez.com/blog/zapier-integration-public-beta-now-available

https://www.ownerrez.com/forums/requests/zapier-integration

Very exciting, Ken!

It's in public beta.  Please write in to the Helpdesk to be granted access to it.

Generally, we leave that to our housekeeping and maintenance management integrated partners:

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

What is the status of the zapier integration?

Have you guys done the Zapier integration? Seems like this questions had been on the table for a very long time

Would be great to have a "repairs needed" and " Maintenance completed section for each property. 

Each property would have a custom field definition called : Repairs needed another one called Maintenance completed. 

When a repair need was noted by staff or guest it would be entered in the custom field definition. 

A report coud then be generated for all repairs needed for that property. The results would be entered into the Maintenance completed filed. 

This could be an additional charge to users. 

Would fit nicely under Property Management PM

Thanks

Jim

Ditto Thanks!

Thanks Paul! Looking for an update on this one. Sounds promising when released!

Ah, i figured is something like that. I really want that feature too.

Here's my scenario (this happens quite often to me): guest asks me for early check-in, and they send the question,m most of the time, day before the check-in date. My normal check-in time is 4:00 PM and the guest wants to check in at 1:00 PM (example). I have a trigger set for 4:00 PM that sends the guest the access codes. initially, this trigger was set for morning on the day of check-in until a guest got in early without telling me and our housekeeper walk in on them, so I change the trigger for 4:00 PM

IF we are able to do early check-in, at the moment, I have to manually go and trigger sending of codes at the right time. what I would love is to be able to change the trigger time, for a specific booking. 

Does this sound similar to what you want? not talking about you wanting to send the access codes, more like wanting to change a schedule trigger time for a specific booking. 

The other scenario, which is probably closer to want you want, is to create a message without using triggers that is one-off to be sent to a guest on a specific booking and for you to have the ability to specify when (date and time) the message is sent

Hi! No I’m not talking about triggers. I use those. I’m talking about queuing up an email to go out tomorrow at a certain time. So more of an ad hoc basis.  I want to send one guest a message at 10am tomorrow. For example. 

If you have this set as a requirement, it's required prior to signing the rental agreement, as with any other of the required custom fields.

https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

Well, you can assign different cancellation policies to different properties, so, I suppose you could set up the property twice in OwnerRez with different cancellation policies for each; the summer blocked off in one and the winter in the other.  Seems a bit clunky, and it would cost a bit extra, but I can't think of any reason why it wouldn't work.

out of pure curiosity: if you are talking about triggers, this is already possible (see screenshot) so I'm going to assume you are talking about something else.

I have multiple triggers like this one, set for a specific time

Yes, in fact I saw traffic between our devs and Google's earlier today.  So this is actively in development, as promised.

I think I found a way to get the past rates...  If you use Spot Rates (we use Pricelabs for pricing so every rate is a Spot Rate) you can see the rates for your properties in the past by day.  Got to Rates and choose the Spot Rates Tab.   You can then export that data with the button at the top. (or filter if you are only looking for something specific.)  I haven't found anywhere else to see them yet but you could use excel to Join the individual dates of the booking to the rate table to get the rate paid for each day of the booking.   

Ken is this still moving forward?

At present, Autoresponders simply don't work with Airbnb internal messaging, at all.

They do work with email, and since the Airbnb proxy email is in fact an email address, you can indeed use Autoresponders with those.  The trouble is, Airbnb filters the messages of most of the useful information you'd normally want to use, such as any identifiable contact information or weblinks.  So, although autoresponders do "work" with the Airbnb proxy emails, they can't be very effective.  It's generally most straightforward just to consider Autoresponders not to work for Airbnb at all, or at most, to send a generic autoresponse 'Thanks for writing!  We'll get back to you soon!"

There are plans to completely overhaul this and add a lot more functionality later this year.

In fact, yes it will mark the statement as sent - you're still triggering it from the Owner Statement area using the template for that Owner.

Hi Paul, 

I'm in discussions on a pilot smaller group in Blue Ridge of luxury properties for Marriot (HVBM), we have gotten a lowered threshold to 15 properties, but they are asking if we connect to any of the other PMS they use. (BookingPal, NextPax, and RentalsUnited). They were saying the simplest thing is to have OR connect to these other channel managers, but I'm not even sure what that means. 

Any advice?

We use a lot of tools to keep us running day to day... one of those is a program that does analytics for us.   I was doing the cost justification on this great piece of software and the reality for me is that I use it for a couple of metrics that I like to be able to slice and dice daily, weekly, last 30 days, comparing this year to last.   We purchased this license because in coming to OR this type of data just wasn't available to us.

What we would like to see is a page in the app that would include the stuff that you have in some of your reports like: 

   The Daily Checklist

   Booking Statistics

   Occupancy

   An ADR calc which I don't really see with the data we can get a way to calculate this accurately.

   And then for good measure a section for the CRM Inbox

   A section for the ISSUES that you email us about... (Inquiries, Credit Card Failures)

Basically a quick place to get an overall picture of what is going on and to be able to address things that are coming up all throughout the day.

I looked for this feature request and didn't really see one... maybe I missed it and this can be merged with it.

OwnerRez team I looked at the data that was available in reports and didn't see a way to actually see this data because as we all know a booking is rolled up to a rent total amount.  Surely there must be a report or something somewhere that knows what the nightly charge was for each of the nights that we could then reconcile back to the total rent.   Is there a reason we don't have charges for each night on the booking charges page?  Maybe I have something setup incorrectly.

Would also really like to see this. Does anyone have any kind of work around or way to locate this data?

To clarify, you can use the new features without having dynamic pricing enabled. But the Dynamic Pricing partners will need to upgrade their software in order to take advantage of them from their side.

This is a complicated bit of interaction, so what's actually happening is that OwnerRez is releasing more sophisticated functionality in this area.  If you are not using any dynamic pricing systems, then you'll be able to use all of it.  If you are using a dynamic pricing system, then, you will need to wait until that system has upgraded their integration to properly implement the new functionality, or at least coexist with it, which may take some reasonable time.

We would love to see integration with smart things for all the stuff...locks, thermostats, and modes!! We have also been using Rboys for the past 2 years and are now scrambling to find an alternative. I don't remember how much we paid for Rboys, but it was just a one time fee that we paid and nothing after that. We have really relied on it to automate so much for our cabin, especially in the winter months to help with our heating bills because it ran scenes to kick things down so many hours after checkout. I know you said you're talking about it, but any idea on a possible time if this were to happen? 

It would be extremely nice to notify guests when their home is clean and ready for them.  My check-in time is 5pm to give cleaners enough time to work, but the home can often be ready several hours before that.

Without this, guests often call and ask if the home is ready, or they go to the property just to find cleaners at the home still working.

Today when the home is ready, my cleaner notifies her supervisor, the supervisor notifies me, then I manually send a text & email notification to the guest.  That's lots of manual interaction & delays..

I'd like to provide a simple link for my cleaners to submit which specifies the property has been cleaned for a given booking.  That part is manual.  After that, an email & text message could automatically go out to the guest and tell them they can check in.  The message could also go to the property owner/manager as an FYI.

Since my cleaner doesn't need login access to OwnerRez, the link could include a unique ID corresponding to the home and week.  The ID needs to be unique enough it can't be guessed or abused.  Anyone with the link can go to the page, maybe click a box saying "Yes the home is clean", Submit - and then the magic happens.

If there's another *automated* way to do this, please let me know.  Thanks!

Edit: It appears the new Zapier integration might be able to do this?

Do you require this within the legal agreement or through a separate email - is there a template?

Are there any work arounds for this? Have you heard of anyone having two listings? Our summer rentals are weekly for up to 20 people. I don't want guests to lock up a week for a year and then cancel 90 days out. I know I have other options but obviously these affect off season too. Thanks for any suggestions

Please add the ability to disallow same day arrival and departure. My HOA does not allow us to clean on Sundays. So I can't have guests checking out and in on Sundays.

Thank you!

Sallie