Feature Requests

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Drag and drop widgets with html code to import <iframe> and other components would be a game changer.

Hi everyone,

We wanted to provide you with an honest update on the Marriott integration that many of you have been asking about. After careful evaluation of our development priorities and resources, we need to let you know that a Marriott integration won't be moving forward in 2025 as we had initially hoped.

Right now, our development team's focus has needed to be on strengthening and expanding our existing channel integrations. A Marriott integration would require significant dedicated resources and a complete ground-up build, which simply isn't feasible with our current roadmap.

Thanks for your understanding.

Blocks currently are only available in two day increments, basically an overnight block of the property from standard check in time one day to check out the next.  

Please add a feature that would create the ability to make a single day vendor block for maintenance/cleaning/etc in the OR system.  This feature would streamline maintenance appointments so they can show on the OR calendar.  

It would need a start and end time, and allow owners to schedule required maintenance ahead of time and ensure it does not interfere with a guest stay.  This would also allow for check in or out on the day of the vendor block if it doesn't interfere with check in/out times. 

Having this as a feature in OR would allow you to set a lock code to sync to doors automatically without having to go into your remote key box software and also trigger any API integrated thermostat management to heat/cool the house.

An additional option could be made to schedule the vendor appointment but not have it block the property, so you could schedule certain vendors who need access to the property but could be scheduled concurrently with a reservation.

This feature is quite important. Owners want to know how much money we are holding for them. It's a fundamental requirement. Thanks

This use case has been extremely problematic for us this summer.   Guest will add or remove a day(s) from the booking and we get the popup to either stick with the current rate or go to the new rate... the problem is the new rate recalculates the old rates that were paid based on current pricing (we use Pricelabs and they apparently change the spot rates regardless of the date).  These recalculations could in effect lower what the guest paid based on when they booked, etc...  Our only option seems to be to keep the current price and then figure out what the added night would be.  This causes a huge amount of manual work. 

Ideally we would like to change the existing booking to add or remove the day because we have card information already on that booking and door locks are being managed on that booking...  adding a new booking for additional days is an option but we have to call the guest for cc information and manually manage door locks.  Reducing number of days is the most problematic since sticking with the old rates means finding what the spot rate price on just the night being removed it and then manually adjusting the rent line.  It seems as if there should be a 3rd option to preserve the old rates and only adjust by the spot rates for the added or removed days.

I know there is work in the pipeline to have daily rates on the booking not just a lump sum which may help this some but we really would like a way to lock in everything BUT what is changing. (the add or the remove)   IE.   If the rate is $1000.00 for a 3 night stay and the guest wants to reduce it by a day... have OR price what the day is currently and then adjust the total appropriately... Ideally OR would know what that day's pricing was on this booking and use that but...lets say they want to remove that day and now instead of it being 333.33 it is only 200.00 the new total is $800.00.   If they wanted to add a day the same would hold true... the original $1000 would stay intact and the new rate would just add the current spot rate of $200. for a new total of 1200.00... what it does today is reprice all of the days to the new price so my $1000.00 booking in the day reduction would go to a new rate of $400.00 ($200 per day) and if I was adding it would be $800.00.   In both cases I lose big time.

The change might be as simple as adding a 3rd option to the 2 that already exist... (accept new charges or keep old charges) to include - Only Adjust Pricing for Changed Dates.

When OwnerRez completed the daily pricing on bookings then you could remove at the price that was actually paid.  (This is important because midweek pricing is much different than Friday/Saturday pricing or last minute discounted pricing)

Since this request goes back 5 years, I don't have a lot of hope for this getting done any time soon. How about a half step? Allow us to build and call report profiles for data extraction? Not having to set report parameters every time I want to extract data would be a big help. Next month, last month, current quarter, etc. Reports with retained setting for arrival/departure date, canceled bookings, prior period comparisons, etc. would be very helpful in the absence of full automation.

Mike & Andree

It was be really nice if this could be bumped up in priority. There seems to be alot of emphasis on user interface improvements, and while that is a nice to have, improved functionality that makes our jobs easier and allows for better management of guest experience should be higher priority. For example, it would be great to schedule a "Stays Daily Checklist" to email daily. This would better allows us to manage checkin and checkout and be incredibly helpful for cleaners. Functionality of the system should always be prioritized over improvement to the user interface in our opinion. Taking care of guests should always be at the top of the list, without guests we will all be without a job. 😀

Several of my guests are government employees.  They require "daily itemized receipts" to file travel vouchers after their trips are over.  Please make a feature where their bills are sent to QuickBooks with each night having a separate line.  

1 Aug - $100
2 Aug - $100
3 Aug - $100

I need it to look like the above and not like the below.

1-3 Aug - $300

I currently do this manually in QuickBooks each month for my government employee guests. I would love to see a feature where OR can integrate with QuickBooks and automate this for me.

After a guest inquires through our website I would like for us to answer their inquiry have a trigger set up that sends them a rental agreement to sign.  I'd like the trigger for the rental agreement to go out when we send them the "answer and quote."  Currently that isn’t possible and there is a message of “Only quote templates in the template settings can be sent for this event.” Can you remove that restriction?

Currently I have to create their booking FIRST and then a trigger is able to send them a rental agreement to sign.  I don’t want it to happen in that order because my dates are blocked for other potential guests while I don’t have a signed rental agreement in hand from the first guest that inquired.  We have had times in the past where potential guests are shopping around and end up going with a different place to stay.  I don’t want my bookings blocked as we wait on someone to return a rental agreement who has booked a different place to stay and will never send us the agreement back.  If another guest makes an inquiry for the same dates, I prefer to offer the property to whoever is the first one to sign the rental agreement, but the 2nd potential future guest won't be able to because the dates are already blocked waiting on the 1st person that inquired.

Are you able to adjust the backend to allow a trigger for the rental agreement to go out when the quote is sent? This is the ideal order of things to happen for our company.

Current Order things happen:
Quote – Booking Confirmed – Rental Agreement signed and returned

Desired Order for things to happen:
Quote – Rental Agreement signed and returned – Booking Confirmed

I've found quite a few calculation errors and illogical data in a few reports.

This would be a great feature.

Yes to this! As well as what changes were made and when they were made.

Hi there!

You should be able to update the square footage for a property in OwnerRez by going to Properties > click on the property name > go to Accommodations. On the following page, you should see a Living Area section that you can edit by clicking the little pencil in the top-right corner of the box it's located in. You should then see a box where you can update the size and set it to either square feet or meters, and then save the changes.

Please note that the property content, such as the living area, isn't synced through the Booking.com API integration at this time, so this information would need to be updated directly on their site. Please reach out to help@ownerrez.com if you have any questions about your account!

Ah, thank you for the detail. Yes, that is correct, and a Feature Request was the way to go!

Feel free to share this request with other users who may feel similarly and want to give it an upvote. Those votes help us determine where demand lies across all Feature Requests in the forum.

You can make that Custom Field Definition an optional field as opposed to a required field.

Are you looking for specificity between channels? Meaning, not requiring it for Airbnb guests but requiring it for Direct Booking guests? 

Thank you Bri. I’m wanting to remove the request for ID for guests that I know/trust, not based on channel. 

This is what I was told when I contacted help:

“Thanks for reaching out!  I'll be happy to help with this.  While you can configure Custom Fields as required or optional during the setup process, there is not a way to update/bypass this only for specific guests. Any changes would apply to all guests.

As a workaround, you can, as you suggested, have the guests upload an alternative file instead of the ID. 

While we do not currently support this feature, you should check if it's been suggested already. Use the link below to search our Feature Request forum. If it's not there, you can write this up as a suggestion so other clients can upvote your ideas for new and improved features in OwnerRez:

https://www.ownerrez.com/forums/requests

Feel free to share your request with like-minded users who would be willing to give it an upvote! Voting in the forum allows our Engineering and Product teams to evaluate where our sights should be set for future roadmap enhancements.”

You can make that Custom Field Definition an optional field as opposed to a required field.

Are you looking for specificity between channels? Meaning, not requiring it for Airbnb guests but requiring it for Direct Booking guests? 

[This topic has been merged with another topic (Trigger Action - Be able to set the occurring time to 30 minutes).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Scheduled Trigger)]

[This topic has been merged with another topic (Trigger Action - Be able to set the occurring time to 30 minutes).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (be able to set trigger on the half hour)]

Hey Kim! Have you also seen this Feature Request? It seems similar and you can also vote for this one if you agree:

https://www.ownerrez.com/forums/requests/automated-way-to-send-text-reports-by-email

Hey Karen,

Also take a look at some other Feature Requests I found and see if they might be close to what you're suggesting!

Hi there,

The first round of work to tackle here is the design aspect, which is already underway. Once the design has been finalized, this will move into development. I'll keep an eye on the progress and make any status updates as needed here in this thread.

The ability to be more granular with trigger times is covered in these Feature Requests - you may want to take a look and add your vote to these!

https://www.ownerrez.com/forums/requests/be-able-to-set-trigger-on-the-half-hour#66359

https://www.ownerrez.com/forums/requests/trigger-action-be-able-to-set-the-occurring-time-to-30-minutes

Hello!

You should be able to achieve this by setting the photo layout to Dynamic for your hosted website, as long as it's a multi-property site. When you have this option selected, it should show the photos in the numerical order that's been set in OwnerRez when looking at the listing on your hosted website. If a guest clicks on any of the photos or the Photo tab on the listing, it should give them a pop-up where they can continue to view all photos in numerical order, and if any photos have been tagged to rooms, there should be a Photo Gallery tab they can click on to see the photos for each room. We have this support article that goes over it and how you can make that adjustment: https://www.ownerrez.com/support/articles/websites-hosted-website-multi-property-dynamic-photo-layout-option

Please reach out to help@ownerrez.com if you'd like us to look at your account!

Today's release added the ability to show or hide Billing for full access Staff users!

Follow this thread to stay up on WhatsApp happenings: https://www.ownerrez.com/forums/requests/whatsapp-business-integration

Hi Shawn H, any update on this (Whatsapp communication)?

Edward G., what PMS are you operating side by side with OwnerRez? I have the same problem that you are running into - want to have someone handle inbox/conversations and answer questions, but not have access to financials and other details.

Add a "List" view option for owners to be able to see a summary of upcoming bookings for a chosen date range. This view would show whichever portal view was chosen by PM (rent only or booking total). If it could show the nightly rent rate, that would be ideal. Owners love to see what the rate they are getting is and they love to see all of teh bookings in a list.