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Hello!
If you'd like to make it so that a particular season allows a same-day turnover, but the rest of the year requires a 1-night gap between bookings, a workaround for this would be to set the gap rule at the property level to require a 1-night gap between bookings, and edit the season's dates on the rate calendar to allow same-day turnovers.
You can do this by going to Properties > click the property name > go to Rules > click the Pencil in the Stay Restrictions. From there, set 'Require gap between bookings of:' to 1 night, and save the changes. This should make it apply to all other dates outside of the season.
After you've done that, go to Settings > Rates > select a property from the drop-down. From there, click on Advanced Select and enter the dates that apply to the season where you'd like to allow same-day turnovers. Once those dates are selected, click Set Rules > Changeover > select Arrival and Departure are both allowed > click Update. Once that's been done, it should allow same-day turnovers for the dates in that particular season, but require a 1-night gap for the rest of the year. You'll need to do this for each property if you have more than 1 where this should be set. More on setting rules on the rate calendar here: https://www.ownerrez.com/support/articles/rates-calendar-rules
Other than how intuitive OwnerRez is to use, my favorite thing is how you guys always listen to and value your customer's feedback.
In that spirit, I wanted to give some constructive feedback about a recent update. I noticed the photos section was updated in OwnerRez recently. However, when there are captions on the photos, with the current set up, it makes it very hard to see the photos. I'm rearranging my top 5 photos and I can't see which ones would be better to feature because the caption takes up half the photos.
If the captions are going to be displayed over the photos, would it be possible to make the photos larger so we can see the full photo?
Would be really great if there were a built-in Hosted Website FAQ page (per property or per account) that would automatically include property-level FAQs as well as Rezzy's FAQ (unless they specifically exclude a given property) and auto-update the hosted FAQ page when an FAQ is added/deleted/updated. Also include schema markup.
I haven't been able to get a workaround in place, but it's frustrating. I would imagine the widgets with the other pertinent property details are not that difficult to create overall. But with this feature only have 7 votes in total, I don't foresee this moving up on the priority list for OwnerRez and will ultimately be the reason why I migrate to another channel manager that can offer more intuitive features.
All good, thanks for your help on this Bri & Chris. Stoked to have it all working beautifully.
Hey Allison,
If you haven't already, please write that up to the Helpdesk at help@ownerrez.com
If you can include a screen recording that would be helpful.
I am not able to change my photo order - the links to move up and down don’t work. Can you help?
We use a heavy and a light task mgmt system to track everything that comes in from a reservation; from payment dates, to accounting entries, verification of cleaning appointment, review timelines, etc. It works for us and I am not suggesting replacing it inside OR. Although that would be an intriguing idea in the product roadmap.
In the shorter term, it WOULD be nice if we could perhaps have a place to enter special requests and, ideally, set a reminder for it. For example, special birthday, wedding (we have had 3 in our cabins this Summer alone), anniversaries, early check-in request (based on availability), perhaps they are having groceries delivered or renting an assistive device or medical equipment, etc. Things that need our attention prior to the guest arrival. These items could even be part of the DAILY CHECKLIST report.
We store this info in Notes, and if we have an associated OmniFocus task or Apple Reminder, then we add the link to that item. But then have to remember to look at the notes. That is where we sometimes fail, because a reminder is not set in the other task system or personal calendar. The other issue with notes is we record a other info in it, such as text messages not captured, descriptions of interactions, and such. For some, it can be too much to just include the NOTES in the Daily Checklist report.
Given the plethora of great web services for reminders and task mgmt, perhaps you could just integrate with an online task manager. Not sure if writing an integration and using it would be easier in the long run that building it in. That's a decision for the team there.
Hey, Chuck! Hope you're well.
I'm actively working through some older feature requests that need attention as a lot has changed since they were first posted. I see that you were part of the Rezzy AI beta and the Tasks feature would have been available to play with. Tomorrow's release will actually be rolling Tasks out for all users, not just those with Rezzy AI enabled. We're pretty excited about it and I certainly hope your experience with Tasks thus far has met your expectations!
I am going to mark this as released with that in mind. If you have any suggestions for further enhancements of the feature, feel free to write up a new request!
Although it is really good news to hear that this is actively being worked on, I believe that this is a feature that should be included in the property management module, which already comes at an extra charge. Including this feature into Rezzy AI means that property managers who want to use this simple {Property Management} feature will be obliged to pay yet another module (Rezzy AI) per property, which is really adding up now at this point. That's simply not acceptable imho.
Hey Ben,
Tomorrow's release will make tasks available to all users in the new Tasks section of your menu sidebar. You can create, edit, assign, and delete tasks whether or not you have Rezzy AI enabled. 😃
We don't have this planned for our 2026 roadmap at this time, but we really appreciate everyone sharing what would be valuable to you. We'll keep this in mind as we evaluate priorities in the quarters ahead.
Hi John,
You can pause or even turn Rezzy off for just one booking for exactly the reasons you mention.
https://www.ownerrez.com/support/articles/rezzy-ai-guest-communication#pause
Head to the Inbox and in the Right Hand pane you should see a slider that says Rezzy Responding:If you click that slider it will give you the following options:
So if you are in a conversation with a guest, you can pause Rezzy for that conversation for an hour as an example.
Then it will resume answering for you if the guest writes in again later.
Or if it is a guest with an issue and you would perfer to handle the conversation directly, you can pause Rezzy indefinately for just that booking.
Then later if you decide never mind I do want Rezzy to answer you can just reenable it.
Hope that helps.
-Steve
Can you provide a way to set Rezzy responses to a certain number? For many reasons, i may not Rezzy to answer while I work on the correct answer. I'd also like to set the number of Rezzy responses by email address. Once a customer becomes an issue, Rezzy needs to stop responding.
Thank you, Bri. I look forward to it !
Hey Maartje,
We've got plans to add support for inquiries, email and WhatsApp in the inbox. Once that work is complete, Rezzy should be able to respond to those. 😃
I don't have an ETA to provide at this time, but I will mark this request as Planned!
You can accomplish this by using a Custom Field!
Step 1: Create a Property-Type Custom Field
Property (this makes the field specific to each property)DOORCODE (OwnerRez will prefix it automatically, making it {PXDOORCODE})Plain Text (since you just need the code number)Custom Fields > Custom Field Definitions > Types of Field Codes
Step 2: Set the Door Code Value for Your Property
1234 (or whatever code you want) for the specific propertyCustom Fields > Property-Type Custom Field View
Step 3: Add the Field Code to Your Email Templates
In any email template where you want the door code to appear, simply insert the field code {PXDOORCODE} (or whatever merge code you created). This will automatically populate with the correct door code for that property.
For example, in your pre-arrival email:
Your door code is: {PXDOORCODE}
Custom Fields > Using Custom Fields
Currently only options for manual door lock for a property are:
Would like the option to just set a fixed code for all booking that come in at a specific property. For example: set a permanent property door code of 1234 which is applied to all bookings that come in and populate the appropriate door code field on email templates.
I have also started using it and loving it so far! Super easy to use and more affordable than Quickbooks.
I've fully switched over to REI hub from stessa and it is working out much better, for anyone who finds themselves here. I'd love to have it integrated with OR though!
Mention that:
The more users who request this, the more likely OwnerRez will prioritize it. This seems like a feature that would benefit a large portion of their user base!”
Our listing is suffering neglect (as in over a month empty now), due to OwnerRez neglecting National Parks in “Nearby Places”.
People found us on AB&B due to our proximity to 3 national parks (though it took us months, to convince AB&B that the Chesapeake & Ohio National Historic Park, Antietam National Battlefield & Harpers Ferry National Historic Park, were actual national parks, because their AI ain’t I). Because it isn’t an option on OwnerRez, it doesn’t show up on AB&B, no matter how many keywords we use. Please change this ASAP, & please vote for the feature, even if you aren’t near NPs, because people will stay with you, on the way to us.
To repeat, in the chat with Rezzy about this, they said:“Suggest they add:
Mention that:
The more users who request this, the more likely OwnerRez will prioritize it. This seems like a feature that would benefit a large portion of their user base!”
Rezzy says it’s a “no-brainer” which is hysterical, coming from something with literally no brain.
Please vote for this, & make it so, before those of us who literally built around National Park proximity, go broke(r).
Thanks so much,
Emily DG
( repeating text because people don’t read past first lines)
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Hi Jeanna,
I'm curious if a Tag Automation for individual Seasons and a corresponding Trigger would accomplish what you're after here.
You can set up a Tag Automation to apply to that Season.
Then, the Tag Automation will automatically apply a tag to a booking that comes in with a date of stay within a particular season. You'd then set up a Trigger to fire to only stays within that Season by adding a condition for the Tag you created.
This would allow you to identify those particular guests and send a message only to them, 80 days before their arrival date. Not exactly 80 days prior to the Season opening, but I think this would get you close.
In the future I think this could work for you by setting up the automation, but given that you have existing bookings that may not have been tagged yet, you would need to tag those bookings manually in order for the Trigger condition to work. Or, if you've already tagged those bookings, you can set the Trigger up as shown above using the Tag already applied to them.
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Another feature you might consider are Scheduled Emails, but those would need to be set up on each booking individually. In a booking, you can go to Messages - Select Send a Scheduled Message - then pick the template and the exact date you want it sent on. We'll be expanding on this feature in the future.
We're also currently in development on a feature we're going to call Broadcast that will allow you to send a message to bookings in bulk, all at the same time. I don't believe the Broadcast will be a schedule-in-advance feature, but it would allow you to give a shout to those select bookings in one fell swoop.
When creating a quote, It isn't possible to remove the grayscale filter from the footer image since it doesn't allow custom CSS on that page. Therefore my logo and my wording has come out in black and white instead of color. It makes my quote look unprofessional.
Please consider allowing custom CSS on the quote creation page or let Ownerrez hosts know a different way to create a quote with proper color showing on our logo and lettering in the footer.
There should be a way to download pdf statements in bulk.
We would like to have access to reports under the Limited Access.
Hi,
Rezzy is currently only useful for the very first messages on OTAs. In my workflow, once guests have my direct contact details (email or WhatsApp), they no longer use Airbnb, and Rezzy cannot be used for the rest of the conversation.
In addition, inquiries coming from my own website cannot be answered with Rezzy at all.
Because of this, it’s hard to justify the paid version when Rezzy only covers a small part of guest communication.
It would be very valuable to have:
This would make Rezzy a true multi-channel communication tool.
Thank you for considering this request.
Maartje
I was poking around this, too. If I'm going to take the hit on charge backs and cancellations I need to capture aa card processing fee. I was nearly there with custom surcharge before I realized, it owuld apply to all payment forms and can't be limited by payment type. Any help there?
Thanks for your reply and ideas, Steven.
I run a really small one-man operation, and I have a personal connection with my repeat guests. So I have no worry that someone would be impersonating them.
A common instance is when guests extend their stays and they sign a new agreement to reflect that.
I do tell them they can upload any pic, but I'd be hesitant to write that in the instructions so that new guests booking for the first time upload something other than their IDs, which I've had happen, anyway.
Hi Scott,
Totally fair point, and I hear you.
There are definitely a lot of moving parts on our side, and at some point Product has to prioritize based on demand and impact. You have been here long enough to remember when we didn't even have a Guest ID Upload function!
For some visibility, the Photo ID conditional/custom field request is currently sitting at 3 votes, and this agreement-conditions thread is at 7. I know votes aren’t the only factor, but they do influence what rises to the top.
In a perfect world, we’d ship everyone’s “this would make my life easier” feature immediately… but then none of us would ever sleep again. 🙂
That said, I’m always about finding a practical path forward.
Just playing devil’s advocate for a second (because it helps sanity check the workflow): As the host, is there a reason you wouldn’t want an updated ID from a repeat guest occasionally? IDs expire, addresses change, and if you’re using this as a protection layer for yourself, having the most recent one isn’t the worst thing in the world.
Also, “repeat guest” in our systems is basically “same email address”. Guests are not logging in to authenticate that it is indeed the same guest. So if someone uses a shared email, a spouse books, or a friend books on their behalf, it might look like the “same guest,” even though it’s not. The ID requirement is really there to protect you, not just to annoy the guest (even though I know it feels that way).
Now, that doesn’t change your point: it is friction, and friction costs bookings.
A workable workaround (until we can do this properly)
I took a look at your current ID Upload Custom Field description:
“As described in the listing, please upload a copy of your government-issued photo ID (e.g., drivers license, passport).”
You could tweak that to give repeat guests an easy out without breaking the workflow, add something like:
If you’re one of our awesome repeat guests, welcome back!
Our system still requires a photo upload to continue, but you can upload any image (a screenshot, a selfie, or your favorite pet photo works great).
That way:
New guests still upload their ID like normal
Repeat guests don’t have to dig out their wallet and re-take the same picture
You still satisfy the “required field” so they can proceed
And if anyone messages you with “don’t you already have this?”, you can always respond with:
“Yep, you’re not wrong. The system is being a little dramatic, just upload a pic of your favorite cat and you’re good to go.” 😄
Not perfect, but it removes the biggest pain point while we push for a real conditional-field solution.
I sincerely help this gives you some ideas on how you can work around this limitation until we can better implement a solution.
Okay, cool!
Thanks, Steven.
The big thing for me is having different custom fields for my repeat guests when they book so that they don't have to submit their IDs every time. I don't see this being addressed as a fundamental need.