Feature Requests

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If you search for minimum nights, you will see that a lot of people have trouble with this setting.

Inside OR you need to set them up in several places

Property -> Rules

Settings -> Seasons -> Create Seasons (overwrites above)

Settings -> Rates -> Spot Rate (overwrites above)

These can all be overwritten by settings in PriceLabs 

PRICELABS

From highest (#1) to lowest priority (#8), the rules are as follows:

1. Lowest Minimum Stay Allowed
2. Orphan Day Minimum Stay
3. Date-Specific Override Minimum Stay
4. Adjacent Day (After Booking) Minimum Stay
5. Adjacent Day (Before Booking) Minimum Stay
6. Far-Out Minimum Stay
7. Last-Minute Minimum Stay
8. Default Minimum Stay

BOTTOM LINE

It would be very nice to have this simplified and have a message showing what rule will be applied.

We currently have over 10 properties set up in our OwnerRez account, and we're facing a significant challenge when it comes to quoting multiple properties to a single guest. As it stands, the system does not allow us to include several property options within one quote, which limits our ability to provide flexible options and seamless communication to potential guests.

Many of our clients request alternative properties in case their first choice is unavailable, and creating separate quotes for each property is both time-consuming and can be confusing for the guest.

Could you kindly advise if there is a workaround for this, or if there are any upcoming features that would support quoting multiple properties in a single quote? We’d really appreciate any guidance or suggestions you can offer to help streamline our quoting process.

With recent announcements of upcoming changes for AirBnB, clear definitions of what are required versus incidental charges will be needed as ABB will not allow for any off platform of required charges... We are currently placing a notice in our house rules not only about needing to complete the POC but also about the possibility for incidental charges like parking, early checkin and the like being available and NOT required for the guest.

This would be a fantastic Feature! It would give our guests the option to select all the extra options that can purchase from us directly without having to deal with the platforms. 

This "create quote" pop up / widget would be more useful if it allowed us to set a "default listing site" rather than just showing surcharges that apply to ALL listing sites.

For example - for direct bookings only - we add a credit card processing fee, which is NOT included in rent, and ONLY applies for our direct booking channel.  This widget, which we really only ever use to quote direct bookings, does not pick up that charge, until I go into the actual quote screen and set the listing site.

Could we add a dropdown here on the pop-up / widget for the "listing site", or even better, allow users to set a default listing site/booking channel for this widget?

This feature is currently in development. There's no ETA I can provide at this time, but we will keep everyone posted here as updates become available.

Hello all!

We released the new level of Tiered Access for Team Access Staff users, which centers around adding "Limited Access" permissions by property. This will help accounts with staff who need access to some or all Properties' bookings and messaging, but not all account functions. The main menu is limited to Bookings and the Inbox.

Here is the permissions setting screen for a Staff user:

Here's how the Limited Access staff user's main menu looks:

Other levels of Tiered Access are still desired, but this allows for further development.

Read more about Staff Member access functionality in the support article.

-Shawn

Is this feature available yet? 

Shelley 

Yes!! 💯 true for our business as well. We currently manually tag every surcharge, which means our team has to go into every booking, look at the charges, go back to overview, add the appropriate tags and then close the booking and go to the next one. It’s insane. 

Hey Haydar B,

This was a bug that should have been fixed about a week ago. If you're still running into the same problem, please write to the Support team at help@ownerrez.com so that we can take a closer look and see what's going on for you.

Agreed. Running the line item pivot report and sorting through is very cumbersome and tedious and leaves alot of error for missing add on items if not running the report daily since we have various booking lengths and booking windows. Please help with a simpler report. 

Please bump the request of Surcharge, discounts and Guest addons tag automation to the top of the development list! This is essential to ensuring our team can provide top tier service and that no guest requests/add ons are overlooked. Very cumbersome and time consuming to have to run and then sort through a very bulky report. 

It would be great to have an option to quickly apply check-in/check-out restrictions for all U.S. holidays with a single click, instead of having to manually create a season for each holiday. This would save time and streamline the process for owners.

Woohoo cool news!  Just knowing it's being worked on is excellent news :)

Great! Thanks for working on this!

Talks are underway with PriceLabs at this time. I'm afraid there's no ETA we can provide, as we're still very early on in the discussion. We will keep everyone informed here when updates become available.

Hey Renee,

Failed messages not showing a "failed" display in the inbox thread was a bug. Thanks for bringing this to our attention!

This should be working now, moving forward. 

I agree that the ability for OR to auto tag repeat guests would be a great addition. Any possibility of this?

Likewise, is there something that I'm missing in terms of OR recognizing repeat guests? This rarely seems to happen. 
See screenshot.

This guest record is identical, not even Daniel vs Dan.

I blocked guest info for privacy, but phone and address were entered identically as well. Everything matches exactly. 

 

Hi Kara,

If you haven't already, please write this up in an email to help@ownerrez.com

To the best of my knowledge, OwnerRez does the best it can to automatically merge guest records based on what information is available at the time of creation. We'd like to take a closer look and see why that didn't happen for your guest Dan there.

[This topic has been merged with another topic (Trigger For Exact Day of Week Trash Reminders).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Schedule channel messages)]

Hello!

You should be able to use the same trigger method outlined here for both email and channel messages:

https://www.ownerrez.com/support/articles/day-of-week-reminder

Day of the week triggers are definitely on our roadmap, but I do not have a solid ETA to provide at this time. The article linked above walks you through how to work around that for the time being.

If you have any trouble setting those up, please reach out to our Support team at help@ownerrez.com. They'd be more than willing to send you specific examples and detailed instructions.

Hi Haydar B,

We will not be going back to the old inbox, but we welcome your feedback!

It's not refreshing immediately to show the last sent message - This is actually a bug that we have a work card open to address. Thank you for brining this to our attention. Once we have a hotfix rolled out for this, those messages should automatically refresh.

For a new booking it does not have an easy option to select between channel or sms - This is because the new inbox works off of what message threads already exist. If no SMS thread has been created yet, the option will not be there to toggle to until you send your first SMS message to this user.

It only shows sms or channel messages, not email and system messages. - System Messages and triggered emails can be seen in the Activity Timeline in one click. Keep in mind that those are not inbound messages, so even if we fully supported emails within the new inbox at this time, those would not display in the "inbox" view.

I am closing this request as we do not intend to move back to the old inbox. If you'd like to make specific suggestions for the inbox as it stands today, feel free to write up individual Feature Requests for what you're suggesting!

This is great news!! Thanks. 

We are currently working on the new Vrbo API and custom cancellation policies will be available in that release, which is currently targeted for later this year.

Hi,

The difficulty here is that while some emails may return a status of opened, that is entirely dependent on the recipient's end. Some spam blockers prevent us from being able to see whether the email has been opened or not. There's no consistency there to rely on that would be a triggerable event every time. For this reason, I'm afraid this request must be declined. I will discuss this with our Support team to make sure that everyone understands this.

It looks like you're only sending the {BUFIXUP} field code to Airbnb guests via channel message. Have you considered including Vrbo on that channel message? Of course you can keep the email as well. We actually recommend email and channel messages configured for Vrbo bookings, as Vrbo also sends Expedia sourced bookings through their API. Expedia sourced bookings do not have integrated messaging, in which case, they'd only be able to receive email from you through OR.

I would suggest adding Vrbo to the trigger that fires {BUFIXUP} via channel message. Looks like you already have a line in there to tell your Airbnb guests that entering their real email will allow you to send hyperlinks, etc. 

You could (also, or instead) set up a follow up channel template / trigger to remind them to check their email X days prior to arrival for access codes and other sensitive info they need to receive.

For Guests that are very phone / app centric who view eMail like a 70's VCR, would like to be able to create a trigger (to myself) if the very important "Door Code" email (or others) have not been opened the day before their stay so I can start the process of getting hold of them through cell text or OTA.  This is for when I have a valid email from them signing the Rental Agreement, yet they don't read the triggered email templates sent to them either because they simply don't read them or provided a junk email to keep their main email clean.  Yes I could send all my pre-stay and door code emails through the Vrbo app, but the little OTA windows are clunky, email is so much cleaner for links, rich text, graphics, etc.  (I generally have not had a problem with guests not reading emails).  Therefore this particular guest did not have the door code to get in, standing around outside, wondering if they were at the right place. Fortunately I was available to make sure their check-in experience went smooth, we resolved over cell phone text. Need an alert a day or two before an arrival that select emails have never been opened so I can start the communication process to make sure their stay goes smoothly and the important nuances of the property are received.  Katie @ OwnerRez says there is no way to currently do this and to submit it for a vote.

Each time I click on an image that's sent through integrated sms, since it does not have a jpg extension, my phone or my computer tries to save it as a file. Then I need to edit the name to add a .jpg extension to view it as an image. Can you automatically add .jpg extensions so we don't have to mess with that?

I do not see any value in the new inbox.

It's not refreshing immediately to show the last sent message, you have to go out of the thread, then come back to see it.

For a new booking it does not have an easy option to select between channel or sms, 

It only shows sms or channel messages, not email and system messages.  

Each time I need to click on Activity Timeline, then click on full view to have a conversation through the good old inbox.

It takes me two extra clicks each time to view any message.

Hello!

We're currently in private beta testing right now for PM v2. I see you're still on v1.

Upgrading to v2 would address a portion of what you're requesting here. Fully remitted bookings on v2 will display to the PM when previewing statements, but they still do not display on the generated statements visible to the owners.

We do have plans for v2 to address more surrounding direct remittance bookings in the future.

This article discusses the upgrade process. 

https://www.ownerrez.com/support/articles/property-management-upgrade

Once you've had a chance to look that over, we've taken the liberty of making the upgrade access available to you within your account if you'd like to join the beta. You should see a blue banner across the top of your screen on the PM tab when logged in to OwnerRez with instructions for steps to upgrade. Feel free to upgrade as soon as you see fit!

https://app.ownerrez.com/management

Please remember that PMv2 upgrading is still in beta testing (it's already active for new users). Your feedback will be much appreciated as we continue to fine tune it for global release to all users.

Should you have any questions, comments or concerns about this feature, please write to help@ownerrez.com so that our Support team can assist.

Agreed. 

Portal access is FAR TOO LIMITED. 

Staff access is FAR TOO BROAD. 

We want our manager to be able to message clients, evaluate requests and make adjustments as needed. But we do not want them to set pricing, cancelation policies, etc.