Feature Requests

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Do these enhancements require an update to the code on update or is it all on the server side?

I'd love to see OwnerRez add a real form builder, something you could send guests at inquiry or booking time, not just during signing, with their answers landing right on the reservation. This doesn't necessarily need to be a whole new feature built from scratch, it could just be a serious upgrade to custom fields: more field types (dropdowns, multiple choice, date pickers, maybe some conditional logic), and the flexibility to use them anytime in the guest journey, not just tied to one specific flow. I've used Google Forms and am now switching to JotForm for this because OwnerRez's custom fields can't cover it, which means one more tool to manage and stitch together. Would be great to have that built in natively and skip the extra step.

Here's my problem: I've got two agreements per property, the primary rental agreement and a secondary recreational equipment/hot tub waiver. When a guest goes to sign either one, the custom fields I've set up for the property show up on the signing page for both agreements. Plus, I have fields that only apply to the main rental agreement, but they're also showing up on the recreational equipment waiver's signing page, which doesn't make sense since they're not relevant there. My guests are getting confused since they're being (re)asked questions on the rec waiver's signing page that have nothing to do with what they're actually signing there. Would love the ability to assign a custom field to a specific agreement template, so it only appears on the signing page for that agreement.

I was hoping was a date trigger to change the description on our OR account. Like it would automatically update it if it is open at a specific date in time, ie say august 3 if open still, OR would update until that holiday is booked.  If that makes sense, it is basically an if statement that checks calendar just like say a gap night offer but instead it updates the title, just a thought until the channel support multiple date driven as explained, and yes, AIR now has limited cancellation on their end which I am not even sure what the "available markets/regions" are but I did just notice that....it's kind of like a whackamole game with these channels as soon as you get used to something they change, delete or add something then we have to adjust!

There are a few things that I don't like about Hosptiable that have kept me from switiching (namely that they charge a commission for direct bookings)...but their MCP is very tempting! I will wait for now, but an update from OR would be great...

I'm about to build my own API connection with Claude since there's still no firm timeline here. Would rather not duplicate effort if native MCP is close, but at this point I need to make a call. Any updates on when it'll actually be live? Even a rough quarter would help me decide whether to invest the time in a custom build or keep waiting. This is becoming a must for me!

Thanks for the suggestion. I can definitely see the value in wanting to highlight different events throughout the year without having to continually edit your listing.

The biggest challenge is that this isn't really something the major OTAs currently support through their APIs. Airbnb, Vrbo, Booking.com, and the other channels don't provide a way for a PMS like OwnerRez to send different titles, headlines, or descriptions based on the dates a guest is searching.

Ideally, what you'd want is something like:

• A guest searching for September 1 to 5 sees "Stay for the Labor Day Festival!"
• A guest searching for October 10 to 12 sees "Perfect for Fall Festival Weekend!"

Unfortunately, the channels only allow a single listing title and description, regardless of the travel dates being searched.

We could potentially do something similar on direct booking websites, where we control the entire experience, but we generally try to avoid creating features that behave differently on direct bookings versus the major channels. Keeping the experience consistent helps reduce confusion for users managing listings across multiple platforms.

Interestingly, the channels have recently begun supporting features like seasonal cancellation policies, where rules can vary by stay dates. So they are moving toward more date-aware functionality in some areas. At the moment, though, listing titles and descriptions don't have that same capability.

It's still a reasonable feature request, and we'll leave it open so others can weigh in. If the channels eventually add support for date-specific listing content, it would certainly become much more feasible for us to implement as well.

Thanks Rex! 

Thanks for bringing this to our attention, it is a bug that has been passed to the Engineers for review and repair. Keep an eye on the Latest Updates page for details when it's released, but we'll get it fixed soon!

Hey PacViewLodging,

This thread was really helpful in shaping some of the lock notification work we've done in recent months.

We've already released the following door lock notifications:

• Any Action Is Attempted by Guest
• Door Lock Code Sync Fails
• First Action Is Attempted by Guest
• Lock Problem
• Low Battery Warning

That covers (from your original post) the low battery alert from item #1 and the "first use" notification from item #4. We've also added logging for these locks directly on the booking overview page, so hosts can see the actions attempted on any locks assigned to that booking, which should help with the log visibility raised in item #2.

Given that, I'm going to mark this request as released. A few of the other ideas that were shared - staff code management, notifications when a lock is used with no active booking/block, and owner block time windows. Those are all valuable ideas, but they're distinct enough in scope and design that we want to track demand for each one individually rather than lumping them all under one general request that covers them all. That helps us see where the real demand is concentrated so we can prioritize what to build next.

So if you're looking for one of those specific pieces, take a look through the Feature Requests forum for an existing thread on it and add your vote, or if one doesn't exist yet, feel free to start one. That's the best way to make sure it stays on our radar and gets weighed against everything else in the queue.

Released this week!

When Airbnb removes a guest review on their side, it now correctly no longer appears in Quality Center star ratings, trends, category scores, or issue cards, and is excluded from hosted-site ratings, the public API review count/average, Google Vacation Rentals feeds, and review widgets. Channel-hidden reviews remain visible in host-facing review management grids.

Hi everyone,

With the new My Stay form in place, and that being the first step in the direction of a fully formed guest portal, I'm going to mark this request as released.

There's a lot of great discussion in this thread about what a more full-featured portal could look like. Those are all valuable ideas, but they're distinct enough in scope and design that we want to track demand for each one individually rather than lumping them all under one general "portal" request. That helps us see where the real demand is concentrated so we can weigh that next to what we already have on the roadmap and prioritize what to build next.

So if you're looking for one of those specific concepts, take a look through the Feature Requests forum for an existing thread on it and add your vote - or if one doesn't exist yet, feel free to start one. That's the best way to make sure it gets on our radar and gets weighed against everything else in the queue.

Thanks for all the input here! This thread genuinely helped shape where we're headed with My Stay and the portal experience.

Hi Megan,

Sorry for the delay here. Hadn't seen your last reply until I came to give you an update on your original post.

No, we do not have plans to display both of those v having to click into each one. You're welcome to open a separate Feature Request for that, but we really prefer it this way to make the best use of the screen real estate available on that booking overview page.

Now that we have the requirements panel rolled out on the overview, I'm going to mark this request released. It does not include ID verification in the requirements yet, but that is on the roadmap and will be coming in the near future. We're trying to track each suggestion for (in particular) the new My Stay portal and associated features individually so we can really see where demand is strongest. That allows us to determine what enhancements we should focus on first.

Already submitted! (Thanks for drawing my attention to the new direct log link — phew! So helpful!) 

If Rezzy is logging that it responded but no reply was actually sent, that sounds like a bug report. I'd ask that you please write that to the Helpdesk with some examples.

Have you seen the new "Rezzy reviewed" logs now when you click on a guest reply? If you could link the Helpdesk to the message thread URLs and screenshot the message and associated logging for quick reference on our and, that'd be great. 

Please allow account-level default for report date filters

People mostly run their reports either on Departure Day or Arrival Day and (I would think) rarely mix the two.

Please provide the ability to set default report parameters.

Rezzy Says:

There's no account-level default for report date filters - it's a per-run selection each time. The Booking Summary report's Period Filter options (including "Use departure date") are just set on the fly when you run the report.

Booking Summary Report

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Another reason why this notification feature would be helpful: Rezzy sometimes fails on sending responses when it should. 

I have Rezzy set in auto-respond mode. Unfortunately I still need to click into each and every message that we receive to both double-check Rezzy's response for accuracy (which has vastly improved by the way!) and to confirm it responded at all. Because sometimes it mis-fires (the log shows Rezzy thinks it responded but no reply was ever sent), that's the only way for me to even realize a guest didn't get a response so I can send one manually. 

Receiving some sort of notification or summary of the guest message and Rezzy's response would help me realize it quicker when Rezzy doesn't in fact reply as expected.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

Tag automations are a very powerful tool, however  the limited options in the conditions significantly limits the use cases.  

Request to add as many criteria to the conditions drop down as possible (I.e. similar to the options available when filtering the list of bookings).  

Also the ability to use variables when using a date field in the conditions such as $TODAY or $TODAY+3Days.  Currently you must pick a specific date which has limited usefulness in an ongoing automation.

Specific Examples:

Automatically add a tag if the departure date has passed and the security deposit has not been released.

Security Deposit Status is an option in the condition drops down, however, Booking Stage and a way to set the Departure Date to anything other than referencing a specific date is missing.

Booking Stage = Post Departure 

Departure Date >= $TODAY + 2 Days

*yes, in this example Booking Stage may be redundant, but would be helpful in other use cases.

*The $TODAY variable is much more powerful/flexible than adding additional conditions such as Days Since Departure Date in the conditions drop down.  The ability to use variables where the calendar is enables flexibility for all date conditions vs having to potentially add both Days Before XYZ and Days After XYZ to the conditions drop down for every date field.

It's my understanding that Owner Rez approached Furnished Finder but they declined.  Contact Furnished Finder and see if they've changed their mind.. 

[This topic has been merged with another topic (Can Owner Rez consider integrating with Furnished Finder?). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Request to add Furnished Finder to list of Integration Sites)]

As a popular rental platform, Furnished Finder should be added to the list of integration options with OwnerRez. We currently host five properties and plan to continue growing so this would be most helpful for our business.

Thank you,

Milebe Properties

I would like to have date drivin and channel driven Property Titles under Description to target specific events. Like i am promotion multiple weekends in the shoulder season but right now I have to change it for each event, once booked then i can change it for upcoming event week/weekend but I would like to promote multiple at the same time on different channels if that makes sense?

Sheila

I think it would be helpful to have a structured cleaning fee for different length of stays. Shorter stays less than 14 days, stays 14 to 30 days and 30 days plus+ also would be nice if you could add extra for cleaning with pets.

Sheila