Latest Activity...
So exciting, y'all!!
You are very welcome, Nathan, and this is just the tip of the iceberg!
What we are working on will blow you away! Imagine Rezzy being able to look at your account and tell you specifically, based on your settings, why something is wrong (eg. why a booking has the charges it does). Coming soon!
On this topic - Can anyone share an email template that I can use to generate a "folio" type report for the guest? I'd love something nicely designed that includes details of the stay, the charges, the payments, etc - all together in a single table or email.
Anyone have something like this they're willing to share?
Hey Tony - Welcome to OwnerRez!
This is a Feature Request and is still garnering votes. No decisions have been made regarding this Feature Request at this time.
Be sure to share this with other users who may be interested in this so they can also vote for it!
Ok.. I put that in about 3 years ago under this request.
https://www.ownerrez.com/forums/requests/common-photos-linked-to-multiple-listings#68300
Hi Jason - not in this initial release.
This is huge, thanks OR team. I just tested it out. I think a lot of people are going to be happy :)
You can now chat with Rezzy via the OwnerRez Support Center! This went out in today's release.
If you'd like to jump straight into a chat with Rezzy without searching in Support Center first, you can do that here: https://www.ownerrez.com/support/chat
The chat preserves conversations for future reference and provides a seamless way to continue conversations started from search results.
Hey skinorth,
I do believe this would be a very complex feature if we did decide to take it on at some point in the future, but it's a great suggestion. Feel free to write that up as a separate Feature Request and share it with likeminded users!
Do you know if this upgrade will also include the ability to generate generic photo albums that could be applied to multiple listings? i.e. if you have 20 listings all next to a ski resort and wanted to apply a bunk of photos to every single listing that is at the ski area they could be in a folder labeled "Ski Area" photos?
Development is underway! This will include an option to "hide" photos from specific listing channels should you choose to do so, and OwnerRez Hosted Websites will be included in that list.
Once development is complete, it will move into testing. This may take a few more weeks as the project as a whole is a large undertaking. Rest assured, we are as eager as anyone to get this out soon!
This is the best answer ever!!
The specific challenge we have is to automatically query Guests when new bookings arrive for Guest language preference. We are in the Province of Quebec where it is a strong legal requirement to serve our Guests in French. English we handle no problem. When bookings arrive there seems to be no way to tag each Guest with their language preference. We need to send out our automatic channel, SMS and email messages in the language preferred by the Guest.
Ownerrez, of course provides us the ability to set up triggers to send auto messages and emails based on Language Tag content. Thus we can send out French or English messages based on the Language Tag. The challenge is to populate the Language Tag content automatically and immediately when a booking hits the system. That is our challenge!
Given that bookings arrive from multiple sources: Airbnb, Vrbo, Booking.com, custom websites, etc., I understand this is a challenge. But short of polling our Guests individually and populating the Language Tag manually, there must be a way to facilitate this process! I am not asking for 100% effectiveness though that would be beautiful!
We are ourselves searching for effective ways to do this short of an entirely manual process. What can you do to help?
If possible, it would also be wonderful to put photos on "hide". Maybe they are seasonal, for instance. This way I don't have to add them back in, but can just hide their place... Even better if I can set dates of when to show which photo. That might be blue sky, but why not!
Is there an timeline for when we should be able to pick and choose photos per channel/website? I’ve had to remove several photos from several different properties because they do not conform to VRBO standards ( which they do, but VRBO can’t seem to figure that out). I’d like to be able to push these out still to website and other channels. TIMELINE?
Avalara integration is in development! We'll soon contact a few of you who requested/voted for this feature to participate in the beta. You must be a current user of Avalara to participate in the beta.
Like Weekly and Monthly rate plans.
Ok thanks for confirming this is not currently possible in Owner Rez
Basically I'm asking to add rate and discount modifications as an option to Limited Staff Access.
Modified original feature request to reflect this since the "limited access" portion is already implemented, just not rate or discount
Hi Shawn,
Limited Staff Access is possible, but rate or discount modifications are not included in that access. You can read more on this topic here - https://www.ownerrez.com/support/articles/team-staff-access#limited
This request will remain open for voting!
Hey Shawn,
We'll follow up with you again in your original thread.
[Another topic was closed as a duplicate of this topic (Provide instructions)]
I'm surprised that there's only 11 votes for this. I triple the request!
Can you list how this is done? We were unable to implement it without giving access to other owners properties and they contacted ownerrez and were told it’s not possible
They are open to do this and tried
please list step by step how this is possible
I did reach out to my property manager, they were unable to figure out how to implement it. When they implemented it, it allowed me to have access to all the properties even ones I don’t own, which of course is not acceptable. They said they reached out to ownerrez with no avail.
My property manager is on board with this
Can you list step by step how they do this?
Hey Shawn - Thanks for this!
Your Property Manager has the ability to give anyone they choose access to specific properties to make changes in the Property Manager's account. You can reach out to your Property Manager to discuss their tasks and their openness to doing this for you.
While they can give you full admin access to your property, there really isn't a way at this time for them to give you access to only update pricing in your property.
I would be more than excited for this feature to go into place! Pleeeeeeeaase put a focus on this OwnerRez 🙏
Shelley
Victorian Inn Bed & Breakfast
We have a specific forum post to add your Rezzy feedback to since this is feature is in Beta. You can add your feedback here:
https://www.ownerrez.com/forums/rezzy-ai/provide-your-rezzy-ai-feeback-here
Hi Kelly M, did you figure out a setup to get on Google Hotels again? This is something I'm trying to do now for our Inn and it both seems like a big deal to get on Google Hotels and also like a huge headache without OwnerRez integrating so any recommendations are appreciated. The whole reason I've gone through so much setup with OwnerRez is so that I wouldn't have to manage multiple listing sites, pricing, calendars, etc and Google Hotels connectivity partners list includes 292 companies so it's a huge list and I'm surprised OwnerRez isn't a part of it. When I joined OwnerRez I was told they work with a number of BnB type properties but if that's the case I'm surprised this isn't considered a more pressing feature request. Any guidance would be greatly appreciated!
For those of us who have more traditional BnB properties, or multiple vacation rentals on one property, being listed on the Google Hotels map is absolutely vital. In the short time I was able to be listed on Google Hotels (before they removed me because my pricing wasn't able to sync accurately since my booking software doesn't integrate with Google Hotels...), I got WAY more bookings than from even Airbnb. This is how MANY people search for accommodations when looking in a specific area and we need to be able to have our properties listed with our pricing and availability synced from OwnerRez!
I would like OwnerRez to be able to calculate and quote minimum charges, rather than offer to tell guests it's a 'violation'.
This is best explained by example:
If I have a minimum night stay for a holiday season of 7 nights/1 week, I'm still perfectly happy to accept a 5 or 6 night booking for that period, as long as the guest pays for the full 7 nights. And during holiday seasons, for example, guests are perfectly happy to pay the higher total rate to get the nights they want, so it's a win-win.
OwnerRez flags inquiries and asks if I want to tell guests about the 'violation', which is truly unhelpful. Guests don't care about my 'rules' or the weakness of my quoting software. My old PMS simply applied the charge for the minimum number of nights applicable for the period, and flagged the quote to make me aware that the minimum nights charge was being applied.
And I could then adjust the quote, alert the guest, or do whatever I wanted to about it.
What I would most often do is send along an additional quote which shows the same charge, but for the minimum number of nights the guest would be paying for, along with an explanation, giving the guest the opportunity to book the longer stay and get a better value if they wanted.
But OwnerRez doesn't make that easy to do either. Everything is a hassle when it comes to quoting in OwnerRez, except for providing one single quote based on what the guest asked for (and even that isn't easy if it doesn't come in through an integration), as if the guest has enough expertise to know what all of their options/choices are and select amongst them before contacting me.
A much better approach is providing the host with lots of options to quote the guest, and making it easy to send those multiple options to the guest in a way that is easy for the guest to understand and select one amongst them. This is best for selling and marketing too. And having various options and choices available makes it easier to have the package/price point available that the guest will want, rather than giving them a one-size only single choice, which they must accept or reject.
Imagine going to a car dealership to find out about different vehicles and their options, and being told "We can only give you a price for one car, with one set of options, and you have to figure out first which one you want before we can give you a price for it." Meanwhile, the helpful dealership across the street is explaining the various models and options packages available for each of them, along with the price; quickly and efficiently when the customer contacts them. Whose going to be selling the most cars?
Could we please have this functionality improved based on my examples?
One way of doing that would have OwnerRez show me how much I SHOULD be charging the guest when the quote is created, and making it easy for me to adjust the quote if I want to. As things stand now, yes I can change the Charges, but what should I be changing them too? No information is provided by the system. How much should the extra nights cost? Why doesn't the system show me that?
Another way would be if quotes could be easily duplicated and changed, with a comparison available to the original while the user is making those changes. Now, duplicating quotes is more like duplicating inquiries than quotes, with none of the reference information available when working on the duplicate.
And of course, the system needs to be able to easily send multiple quotes in the same email without jumping through a ridiculous number of hoops to do it.
I’m new to OwnerRez and have been looking for this feature. Has there been any movement on this?
This would be extremely helpful especially since they recently updated the tag automation for repeat guests.
