yes, please! We implemented a workaround last fall that functions but is not ideal because it's dependent on human interaction with it. There's a lot of room for mistakes.
Here's how it goes: A guest books and adds on a surcharge such as a spa treatment, intimacy kit or artisan snack basket. Each day, multiple times a day, our staff checks the list version of the bookings to determine if we have new bookings that have come in. Then we click on a new booking, click on charges, check to see if one of our surcharge "add-ons" was added to the transaction. If they bought a 60 min Couples Massage, then I go back to the "overview" of the booking, tag it with our 60 min Couples Massage tag, then click on email to send our Massage confirmation email to the guest. In gmail settings, we've set up all messages with certain subject lines to automatically forward to our massage therapist team (because OR doesn't allow a cc or bcc on an email template). Then I move to the next new booking and do the same thing. If there's a new booking with no add-ons, then I tag it as NO ADD-ONS so that the rest of the staff knows that they don't need to check that one and I'm finished. Until it need to do it again a few hours later, because I have a new booking again. So on and so forth . . . .
Just trying to give you an idea of why this functionality matters! We have revenue coming in from adding surcharges to the checkout process, so it's absolutely worth it, but it could be so much easier if we could automate the tagging and the pushing of the email template based on the tag.
Thank you for your consideration! (screenshot added here so that you can see what this looks like in the "list" view of bookings.)
