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Could you add a trigger for x days before a rate season in Owner Rez starts?
We close online booking until a certain point before the season starts (this year, online booking opens Jan 19 and the spring rate season starts April 21) to give last years guests priority in booking for the following season. I want to send an email to all booked reservations to confirm they are indeed set with their reservation a few days before opening online booking. It has been a hard adjustment for our guests to go from the paper calendar booking of the last 45 years to the online system with quotes. A simple email with all their reservation details sent out a few days before will reassure those that are booked and remind those that thought they were booked because they got a Quote email.
I have created the email template. I would like to send 80 days before the start of our Spring '26 Season to those that are Confirmed.
Jeanna
I was about to submit this exact same feature request. Many of my guests are understandably uncomfortable signing rental agreements and uploading IDs before they can see the specific payment and deposit details for their reservation.
I’m currently adding similar language to my forms, but since I can’t use field codes to tailor it to each reservation, it often leads to back-and-forth emails just to share that information. Being able to use field codes in this messaging would make the booking process far more automated, without taking away the transparency guests need to confidently complete their booking.
Hey Jennifer,
Unfortunately, there isn't a dedicated cancelled bookings report in OwnerRez, as you're already aware. However, you can still access and analyze your cancelled bookings data by exporting your Bookings List View.
- Go to the main Bookings screen
- Select List view
- Use the Filters to select Booking Status = Cancelled
- Export the results to Excel for further analysis
Not a perfect workaround, but I did want to let you know this was available.
Know anyone else who'd want to see this feature implemented? Send them the link so they can add their vote and show there's interest in making this happen!
It would be very helpful to have a specific report for cancelled bookings. We'd like to monitor the percent and total cancelled booking over different periods of time and on different platforms so we can see trends and make adjustments.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
Hi Nicole,
I spent some time discussing this with our engineers and wanted to clarify how the description formatting works with hosted website themes and hopefully provide a solution that works for you.
When you manually select colors or fonts in the property description editor, it creates inline styles that take precedence over your hosted website theme settings. This is why your theme colors aren't showing up in your descriptions even though they're applied elsewhere on your site.
The fix is to use the clear formatting button (Tx button) in the description editor to remove the inline styles. Once you clear the formatting, your descriptions will automatically inherit the colors and fonts from your hosted website theme settings.
The reason it works this way is that property descriptions are designed to be flexible across different platforms (hosted sites, WordPress, etc.), so any manual formatting you apply takes precedence. To have your hosted website theme control the appearance, the descriptions need to be free of inline styling.
We're creating documentation to make this behavior and solution clearer for future reference. If you have multiple properties that need updating, you'll need to use the clear formatting button on each one to remove the inline styles.
Let me know if you have any questions or if this doesn't resolve the issue for you!
Hey Steve, thanks for submitting! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
Hello Bri.
Thank you. As a dedicated anarchist/zagger/go-against-the-flow type, I have a massive aversion to Facebook, who have been proven to do what they do only so they can assimilate, mine and sell data on all of us.
That’s one of the reasons I appreciate these OR forums so much. I’ll go anywhere for a good discussion, as long as it’s not Facebook! 😁
Hi Robert,
Hope you're well!
I'd suggest checking out some of the dedicated Facebook groups for OwnerRez users - they tend to have more active conversations than the OR forums, which might make it easier to connect with those like-minded users and discuss features you're passionate about.
Additionally, many owners are part of local property management or owner groups in their regions, and those can be great places to share your OwnerRez experience and find others who might be interested in collaborating.
Agreed, it also allows hosts to tailor to season (float tubes in January? Maybe not) and activities available.
Glad this is coming! Would love to beta test.
That’s done quite well.
I would ask to add “experiences” like nature walks, local tours, or whatever people dream up.
It would be great to be able to offer “Experiences” without tithing to AB&B. 😎
This isn’t a feature request specifically, but more of a question relating to all feature requests. On a number of threads in this forum I’ve noticed OR staff say something like:
Feel free to share it with likeminded users who would be willing to give it an upvote!
My question is how? How can we share and/or promote features that we think are desperately needed in OwnerRez?
I personally have requested some features on this forum that to me are as obvious and needed as a steering wheel on a car, and the response has been *insert crickets sound here*. I guess if OwnerRez users want to turn their cars by dragging a foot on the ground out the door, that’s their choice… but I would sure love to be able to share and explain the benefits of steering wheels!
How does one share feature requests (other than simply post the request on this forum)? And find ‘like-minded’ users? (That one seems particularly tough amongst a sea of ‘foot-draggers’!)
I mean no disrespect to anyone, however there are many features lacking in OwnerRez because so many users are focused on Listing Site integration, as that’s where they get most of their bookings, but if the true path to success is through listing site independence, and direct bookings, those features which support and even promote direct bookings need to be higher priorities. Leadership often means having imagination, and seeing what could be better when it doesn’t exist, and NOT following the crowd.
If new features are mandated mostly by what the crowd wants, by definition they are only going to be ‘average’… not leading or cutting edge. There are only going to be a few out front, zigging while everyone else is zagging.
Perhaps we could have a forum dedicated to direct bookings, and features which enhance them; or how those of us less interested in another listing site integration can share and discuss ways to promote and gain market share for ourselves; and discuss in-depth needed features in threads which won’t be closed because moderators don’t truly understand the differences between different features that are being requested? (Ouch!) (Personally I wouldn’t mind wading through duplicate discussions if it prevents a few nuggets of ideas from getting lost.) Rather than closing/deleting threads perhaps a link to a ‘master vote-aggregating thread could be added, asking users to add their vote there as well, or instead, depending on what’s appropriate, as the referred link may not actually be specifically what the original is about?
That is a bit of a digression… so back to the main point; how do we share ideas and find ‘like-minded’ OwnerRez users? And in a related question, if one wants to develop a regional promotional site using the OwnerRez facility available for this (a great feature but how many know about it?) how can one find OwnerRez users it may be of interest to?
Perhaps the answers to these questions exist and are available in an obvious way? If so, go ahead and flame me, I can take the roasting. 🤗
It would be great to have some way to ‘seek out and find new (and other) OwnerRez users, who it seems only visit the forums when they’re looking for an answer to their own questions… to boldly go and promote/lead with new ideas, like no OwnerRez users have done before!!! (Cue cheesy 1960’s style TV music here!)
Any ideas? Anyone?
How do we actively reach out to others, rather than only sit around hoping things get noticed?
We're working on a Guest Portal now that we are planning to work this feature into! I'll mark this request as planned with that in mind.
There's no ETA I can provide at this time as we're still in the design stages, but we'll post updates here as they become available.
Thanks for your patience, everyone!
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Processing adjustment is a very old concept, so I wouldn't worry about that.
On the API it's showing surcharge or surcharge_other for both charges and discounts. You can tell the difference based on the sign -- surcharges will be positive, discounts negative. This is how things are stored under the covers in the data -- everything is a "surcharge", the fee vs discount is just based on sign.
All good for my purposes mostly, thanks again.
FYI - Would just point out, that some detail is lost, and alternate classifications are apparent between the export and the API. Example as follows:
I’m writing to see if a small update to the new owners’ statement P&L sheet summary is possible. Currently, the search feature is limited to the “Owners” option, which when comparing year-over-year (YoY) data for owners with multiple properties can be problematic. The “Year” column is required in the “Column” dropdown menu, which combines all locations into one total for the “Owner.” If the “Property” option could be added to the “Owner” dropdown menu, it would simplify the process and allow us to separate YoY data by location in a single, clear report. This is particularly valuable for clients who want to see YoY progress, but have multiple properties under a single owner.
Right now, I’m only managing a single property, but I plan to expand—either by acquiring additional units or by offering management services to other owners. As someone preparing to become a foster parent, it’s especially important to me that anyone staying in my properties is who they claim to be and does not have a criminal background.
That’s why I’m testing Authenticate. It’s a strong tool, but it currently returns verification results only through custom fields. While manually updating bookings with tags to trigger events is manageable with one property, scaling to multiple properties would mean spending more time maintaining the system than supporting guests.
Thanks so much Bri, yes that works a treat!
Thanks for checking in about this. It does sound like this could be very important to have.
In our development team's research, MIT mandates are more for recurring or subscription type payments, and do not necessarily apply to our system functionality.
The closest would be for Scheduled Payments, where a card is Tokenized and that token is placed on file at the time of booking and then used for an additional transaction at a later date.
If that token is canceled or revoked for any reason, when the transaction attempt is run, it will come back declined and the guest will (if enabled on the account) be automatically notified of a failed payment. That notification includes a link for them to submit a new card which will rerun immediately.
This only applies to a portion of our Stripe users, not those using Direct Processing functionality.
I'm trying to reconcile the deposits that OR thinks have come in over the last month with my bank statement. To aid this process, I would like to have a way of simply and easily generating an Excel file that contains each lump-sum amount and the date it went to the bank.
But so far the only way I've found of actually getting this data displayed this way is to go to the Deposits screen and filter by last month. Presto! Super easy, and exactly what I'm looking for! Only problem is, although Rezzy is convinced that there's an Export button on this screen, there actually isn't. So there's no way to get this data to Excel.
The only way to get the info into Excel is to export a Payment Details report, and then have Excel summarize by listing site and deposit date. I get there eventually, but it's a lot of extra work. The only deposit-oriented reports currently available in OR center more on tracking big-picture cashflows, not reconciling details. Hopefully upcoming changes to the PM platform and reporting are going to make it a lot easier to run the financial side of things.
[This topic has been merged with another topic (Adjustable date range in Owners Dashboard view - Owners Portal). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Owner Dashboard Property Management)]
There is currently no way to create a criterion for when ALL lock codes associated with a reservation/unit are successfully triggered. Currently, if just ONE lock is successfully generated (and others have failed), the trigger condition is met.
So.. if you are in a multi-lock environment, you are exposed to incorrectly sending code messages to guests when the code wasn't generated.
Tech support confirmed that an ALL condition is currently not available and a "feature request" must be submitted so multi-lock businesses can use this item correctly. This isn't so much a feature request but to correctly implement a multi-lock environment that is advertised and supported.
Hi, all!
We have added new field codes - BNRENTT and BNRENTL - that show booked nightly rates in table or list format. These can be used in emails and documents to show guests a breakdown of nightly rates for their stay.
With that, I will mark this request released! If you have further suggestions for improvements in this area, feel free to open a new Feature Request.
Thanks so much!
Hi again, Evan -
We've fixed the search widget to properly display "Studio" for properties that don't have bedrooms instead of showing a blank space. That in mind, I'll mark this request as released!
Got it. Manual transfer or minimal balance. For some reason my listing very rarely gets a renter through VRBO (used to be ~40% of bookings, now it is maybe 1%) -- that once renter decided to cancel, causing me 2.9% heartburn and negative balance :).
Thank you, Steven.
The Use Case I am developing a custom, headless direct booking website for my property management business using the OwnerRez API v2. My site acts as the Merchant of Record. We collect credit card payments directly via our own Stripe integration (using Stripe Elements for a seamless branded checkout) and then use the OwnerRez API to create the booking.
The Problem Currently, there is no public API endpoint to record the financial transaction that has occurred.
I can successfully create the booking via POST /v2/bookings.
However, the booking is created with a $0.00 Paid Balance and a "Pending" status, despite the funds already being secured in Stripe.
There is no endpoint to "inject" this payment (e.g., POST /transactions or POST /payments).
The total_paid fields on the BookingModel appear to be read-only/computed.
What I Have Tried I have extensively tested the v2 API with the following results:
POST /v2/bookings/{id}/payments: Returns 404 (Endpoint does not exist).
PATCH /v2/bookings/{id} trying to set total_paid: Returns error "Property 'total_paid' could not be found on 'BookingEditModel'" (Confirmed Read-Only).
PUT /v1/bookings/{id}/charges: Returns 404.
The Current Workaround My automated system creates the booking, but I must receive an alert and manually log in to OwnerRez to record the payment for every single direct booking. This breaks the automation loop and is not scalable.
The Request Please expose a writeable endpoint for Recording External Transactions. Ideally, this would look like: POST /v2/bookings/{id}/transactions
Payload:
JSON
{
"type": "payment",
"amount": 500.00,
"date": "2026-01-13T12:00:00Z",
"method": "credit_card",
"reference": "pi_123456789", // The Stripe Payment Intent ID
"gateway": "external_stripe"
}
Why this matters As more PMs move toward custom "Headless" booking sites to improve conversion rates and brand identity, the ability to push external payment data is critical. We need the API to support the "Merchant of Record" model fully, ensuring the OwnerRez ledger matches the bank account without manual intervention.
Has anyone else solved this, or can the Dev team provide a timeline for a Ledger/Transaction API?
Thanks, Dan
