Feature Requests

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I am currently building  Rezzy's knowledge base with directives and FAQ's and testing the system as I go along. Not bad so far.

One frustrating issue that I am running into is when I need to change a specific directive or FAQ. It is great that Rezzy shows the thinking of how it came up with a response in the sandbox and references related directives and FAQ's. This is very helpful.

The problem is when I need to change a directive or FAQ (I have at least 60 directives and dozens of FAQ's). There is no link in the "Thinking" section of the sandbox to the specific directive or FAQ Rezzy used to come up with the response. So I end up having to manually search the directives or FAQ's to find the one I need to change. This is a very time-consuming task. 

I would like to request a direct link embedded into the "Thinking" section of the sandbox to the directive or FAQ referenced or, better yet, a search bar for key words at the top of the directives and FAQ page. There is already a filter for these pages. A keyword part  of the filter would do it. Either would work, but the way it is now is frustrating and discouraging. 

Got it.  Thanks!!

I didn't mention all the capabilities! The ability is already here. Once you start a manual booking yourself, you can choose Owner Booking.

If we can have seasonal cancellation policies for Airbnb, why can't we do it on our own website?

You now can! Seasonal Cancellation policy option for direct bookings was released this week!

Will the ability for me to book owner stays from the system be coming soon (not booked by the owner from the portal)?  

Thank you!

Hello all! Great news today, Owner Bookings was released! You can read the new support article that has been started for it. V1 includes a new portal permission you can give to Owners (and take away Block privileges if you want/need to), and a new Booking Type condition to apply Triggers to. Enjoy!

I love the ability to upload a copied screenshot in OR.

This add task upload does not do that.

Please use the same upload widget everywhere. It is awesome and saves a lot of steps.

We need full integration with Claude. 

Of course the easier it is to do this work then the lower the barrier of entry to the hordes and masses.

Yes and can they set it to back date these fixes so if it's not reconciled we can cut some of our adjustment time down 

I would really, really like to have date filters on the Batch Copy and Export tools for rates!

The Batch Copy Rates feature is only useful for setting up a new listing, because it will copy that property's entire rate history plus 2 years into the future.

The Export Rates feature is similarly almost useless because it, too, will export the entire rate history plus 2 years into the future.

When I'm wanting to update a couple month's of rates, the Batch Copy Rates tool can't be used at all because there's no date filter. The Export Rates tool can theoretically be used, but it's extremely tedious to have to delete all of the other dates from the spreadsheet. It's also very difficult to use because it uses the ORID instead of a readable name, so I have to translate those first.

A simple date range option on either or both of these tools would make rate management exponentially more doable!

Does anyone else get frustrated trying to issue a refund and then figure out how to handle it in QuickBooks Online?

I've seen several questions about this over the years, but I've never found a clear solution with step-by-step instructions. After a lot of trial and error, I've come up with a process that seems to work well as long as all of the steps are followed.

When a guest needs a refund:

1. Turn off Sync on the QuickBooks tab of the booking in OwnerRez. (This prevents OwnerRez from changing the original invoice amount in QuickBooks Online.)

2. Adjust the charges in OwnerRez and process the refund.

3. In QuickBooks Online, create a Refund Receipt using the Undeposited Funds account. Enter the line items being refunded, and be sure to include any sales tax being refunded as well.

4. When the transaction appears in your bank feed, create a Bank Deposit in QuickBooks Online and select the refund receipt along with any other payments included in that deposit.

5. Match the bank transaction to the bank deposit.

I use this process primarily for partial refunds, since I typically don't refund credit card processing fees on full cancellations. However, I don't see any reason it wouldn't work for full refunds as well.

If there's a better way to handle this, I'd love to hear it. This issue has frustrated me for years, so hopefully this is helpful to others.

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

If you ever need to restore to an older version of your hosted website, please reach out to support, and we can see if it's possible.

[This topic has been merged with another topic (Step towards unified email inbox). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Unified inbox to also include emails from guests + pre-booking messages from website + better AI response)]

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Hi Nazim!

To confirm, are you referring to the POC form that's attached to the renter agreement when it's sent to guests? It doesn't look like the screenshot came through in the post. If so, there wouldn't be a way to not make all fields mandatory, so  they'd have to enter their entire address, and not just the country.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

If OwnerRez added integrations with Google Meta Search, Google Hotels, Expedia, and ideally a channel manager like SiteMinder, it would immediately become a viable PMS for thousands of boutique hotels, inns, and bed & breakfasts that currently have very few good software options.

This is a much bigger opportunity than simply adding a few new channel connections.

We’ve been OwnerRez customers for six years and are huge fans of the platform. In fact, we reached a point where we were forced to leave OwnerRez for our hotel projects, not because it wasn’t capable, but because it couldn’t connect to the hotel ecosystem we needed. We would genuinely love to bring those properties back to OwnerRez if these integrations existed.

We’re also connected to a large network of boutique hotel and B&B owners who feel exactly the same way. Many of them would move to OwnerRez tomorrow if it supported these basic hotel connections. Right now they’re stuck using hotel PMS platforms that are either incredibly antiquated or prohibitively expensive.

I’ve spent a tremendous amount of time researching the hotel PMS market. The reality is that most systems fall into one of two categories:

• Older platforms that feel dated, rigid, and lack the flexibility modern operators want.
• Enterprise-focused systems that are far more modern but are priced and structured for larger hotels, often requiring 25 or more rooms just to become a customer.

That leaves a massive gap in the market for independent hotels with 5 to 25 rooms.

OwnerRez already has what many of these systems don’t: an incredibly powerful, flexible, and customizable operating engine. I’ve built out some very sophisticated guest experiences using OwnerRez because it’s simply capable of so much more than most hotel PMS platforms.

The biggest missing piece isn’t the PMS itself. It’s connectivity.

Even better, OwnerRez wouldn’t necessarily need to build dozens of hotel integrations individually. A partnership with a platform like SiteMinder could solve most of that overnight. SiteMinder already connects to nearly every major hotel distribution and technology platform, including OTAs, Google Hotels, travel agencies, loyalty programs, marketing platforms, and countless other hospitality services. Leveraging that ecosystem would instantly make OwnerRez a legitimate hotel PMS.

The boutique hotel, inn, and B&B market is deeply underserved. This isn’t a niche with only a handful of potential customers. It’s thousands of independent properties, many averaging 5 to 15 rooms, actively searching for better software.

I don’t think it’s an exaggeration to say this could fundamentally change the competitive landscape for OwnerRez.

Once those hotel distribution channels were available, I wouldn’t even be surprised to see much larger hotels begin adopting the platform. There are really only a handful of sophisticated hotel PMS products on the market today, and none of them stood out to me the way OwnerRez did when I originally evaluated PMS options for our vacation rental business.

The only major feature I could see OwnerRez eventually needing for larger hotels would be true multi-room inventory and room-type management. But that’s a future expansion. Simply supporting hotel distribution through Google Hotels, Expedia, Google Meta Search, and/or SiteMinder would already unlock an enormous new customer base.

This feels like a rare win-win opportunity. It would be a major growth opportunity for OwnerRez while bringing a modern, flexible platform to a part of the hospitality industry that has been underserved for years.

Hello!

We just released a new feature today, called MyStay, that updates the BUFIXUP to a new guest portal. We have this support article with a first look video on what it looks like: https://www.ownerrez.com/support/articles/my-stay-guest-portal

As a business located in England and with most of our customers also being based in the UK we get several guests remark that the English option on the booking page only gives English (US) and displays a US flag.  A lot of websites I visit have an option for both UK English and US English.  Is this something OR could do, or at least include both US and UK flag against English?

We would like to request support for Stripe Dynamic Payment Methods within OwnerRez.

OwnerRez already integrates very well with Stripe, but currently only traditional card payments are available during checkout. Stripe itself supports many additional payment methods that are preferred in different regions, such as Wero, Bancontact, iDEAL, Apple Pay, Google Pay and others.

Allowing OwnerRez to use Stripe Dynamic Payment Methods would significantly improve the guest payment experience. Guests would automatically be presented with the payment methods that are most common in their country and on their device, without hosts having to configure each method separately.

This would not only benefit European guests. Many guests in North America and South America also prefer paying with digital wallets or local payment methods rather than entering credit card details and completing a 3D Secure authentication.

We regularly experience failed or abandoned payments because guests do not complete the 3D Secure verification. Every failed authentication increases the risk of losing a booking.

In addition, not every European traveller owns or prefers using a credit card. Supporting local payment methods such as Wero, Bancontact and iDEAL would make OwnerRez much more attractive for the European market.

Since Stripe already supports these payment methods, it would be ideal if OwnerRez could simply expose Stripe’s Dynamic Payment Methods during checkout instead of limiting guests to card payments.

For international vacation rentals, every additional step in the payment flow increases the risk of losing a reservation. Making locally preferred payment methods available through Stripe would be a significant improvement for both hosts and guests.

Supporting Stripe Dynamic Payment Methods would reduce payment friction, increase successful payment completion rates, reduce abandoned bookings and help hosts convert more reservations worldwide, while allowing OwnerRez to benefit automatically from new payment methods that Stripe introduces in the future.

I voted for this feature. Since this request was originally posted, Stripe has further expanded its Dynamic Payment Methods, including support for newer European payment methods such as Wero. I have therefore started a new feature request covering Stripe Dynamic Payment Methods more broadly.

I feel a little cheated by the recent upgrade that added webp/HEIF support. Webp support won't actually be a helpful feature until that's the format accessible by WordPress (at the very least as an option).

While it's marginally convenient in special edge cases that I can upload webp files to my properties' photos, OwnerRez seems to be immediately be converting them to jpg. The image carousel on my website is still displaying photos in the jpg format, so the speed improvements I was hoping to see are non-existent.

Virtually all browsers have supported webp for more than 5 years (Chrome has for almost 15!), so I don't understand why we're stuck using a 30-year-old, inefficient format.

I'm using Chrome.
Thanks for listing the Mac commands, super familiar but may help other users.
Still feeling like it would be helpful to have a back or cancel option. Thanks for listening.

Please get Hostel world as a supported booking platform, for those of us who rent private rooms.

Thanks!

[This topic has been merged with another topic (Time Log or Time Tracker). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Time log feature)]

Currently, accessing guest messages through the API requires setting up an OAuth App with a signed messaging agreement. I understand why this exists for third-party integrations, but for a single owner accessing their own message threads, the OAuth setup is a significant barrier for a simple need.

My use case: I use the OwnerRez v2 API (via Personal Access Token) to pull my booking and financial data into an automated workflow. I'd like to also pull my guest message threads so I can:

- Draft faster, more consistent responses with AI assistance — I use Claude (Anthropic) as a business advisor. Right now I have to manually copy/paste each guest message into the tool. If I could pull message threads via API, I could automate this entirely.
- Identify unanswered messages — with bookings across Airbnb, Vrbo, and direct, messages come through multiple channels. A single API pull would show me everything that needs a response.
- Build a searchable library of my past guest communications — useful for maintaining consistent tone and referencing how I handled similar situations (discount requests, late checkout asks, pet policy questions, etc.)
- Review message history for a specific booking when resolving issues or preparing review responses.

What I'm NOT asking for: I don't need to send messages through the API. Read-only access to my own message threads via my existing Personal Access Token would cover everything above. The security concern around sending messages via API is reasonable — but reading my own conversations carries no risk of impersonating the host or sending unauthorized messages to guests.

I'm aware that self-use OAuth is technically possible today, but the setup overhead (creating an OAuth app, managing token refresh, signing a messaging agreement) is disproportionate for a single-owner operation that just wants to read their own data. The Personal Access Token already authenticates me as the account owner — extending read-only messaging access to PATs would be a natural addition.

Would anyone else benefit from being able to pull their message threads via the existing PAT-based API?