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I sent a request to OR yesterday for help to solve this issue. After reading this thread I now realise it is not possible.
I tried many different options using Seasons and the only way I could make it appear as a 'note' was to adjust max nights which I don't want to do.
Please add my voice to others wishing to be able to add notes on the rates calendar.
Yes!!! I'd love this option too.
VRBO has integrated to add this to their 'insurance' options....could this be integrated with Ownerrez as well?
agreed - it's cumbersome to search through multiple threads with the same guest just because some communication was email, some channel, and some SMS. The conversation thread brings it all together letting you choose on the spot which thread to use. I think that until they link each inbox thread to be a complete conversation history with a given guest, it will be difficult.
The new inbox is very un-user-friendly, I hardly use it.
Do not remove the legacy messaging system, I think you call it "compose box" it's much easier to use, and has a clean interface.
Thanks
Fully agree.
Very exciting! Looking forward to checking it out. Thanks, Bri!
Hey Kim,
Thanks for submitting this request!
We actually have a UI overhaul in the works for your property Photos pages that should help you easily identify which photos are tagged and which are not. It's still a work in progress at this time, but I'll share an update here once that work is released in the coming weeks.
Just checking in here... Do we have any updates on the status of this feature? Also, is there a way to request to be in the demo group once it begins testing? @bri
Hi Megan,
The Credit Card Processing History report should allow you to filter for Declined transactions.
Is this not what you're looking for? If you could provide more detail on your use case, that may help us better understand the request at hand.
Hey Richard M,
You can set changeover rules for individual dates using the Rates Calendar. Navigate to Tools > Rate Calendar, select the specific date(s), then choose "Changeover" from the Set Rules dropdown. This opens options including:
-Use the default rule for season or property
-Arrival and departure are both allowed
-Stay is allowed (no arrival or departure)
-Gap required (no same-day changeover)
-"It's complicated" for custom arrival/departure combinations
Keep in mind that Rates Calendar rule changes override both seasonal rules and property rules. So if you set a specific changeover rule on the calendar for certain dates, it will take precedence over your general property settings.
These changeover restrictions will show as gray lines on your calendar and apply to both direct bookings through your website and channel integrations like Airbnb and Vrbo.
As for gap nights in Seasons, you can do that as well!
To configure gap rules for a Season, navigate to Settings > Pricing > Seasons, then select an existing Season or create a new one. Go to Change > Rules Length Restrictions > Minimum Gap Nights. This allows you to set different gap requirements for different times of the year.
Remember that seasons settings also override property rules, and any spot rates or rules set on the Rate Calendar can further override season settings.
The functionality exists to sort messages in the messages templates action. It does not exist within the guest booking area. It's a bit of a hodgepodge. The ability to sort by alphabetical, Lineal date sequence from pre-stay to post-stay, by channel or by email, etc would be very helpful
Or at least be able to click on an expense which would bring you to the expense page to edit it.
Please allow the ability to delay the trigger a few minutes. Other third-party software take a couple minutes to generate unique codes for a customer that I would like in the initial email/SMS after booking. The “immediate” trigger doesn’t allow time to generate the customer.
Next option from immediate, is having to wait until the next day.
I agree that we should be able to get reports that apply to properties when they were active. We have sold several properties during the year an are now doing taxes and I need historical data from when they were active in OR. Is there any chance of this becoming an option?
Can we please add the property name to the Custom Fields export? I have to be an excel genius to create a report with Property names and the info I need.
Agreed. Please add this capability to simplify for hosts.
If a Favorites Menu can be added to any black space that would be great to Pin our most clicked/used OR menus etc.
We began our STR with AirB&B, & got an August/Yale lock because it worked with that system.
It is cost prohibitive, to use OR’s phrasing, for us to get another lock, so we are stuck with whatever manual hoops (client’s last 4 of phone manually configured, fiddly diddly dee). We are in the US. Thank you for continually listening & improving.
Here are a few options for you if you haven't seen them:
https://www.ownerrez.com/support/articles/third-party-communications-options
an event email to my cleaning people if I receive a rental for the coming Wk, Day, Month Also exit cleaning reminders.
**CLEANING is the # 2 most imporatant event for property manager aside from Sales.
Acoralbay.com
Don
Seems that the reason for the super-long delay is that OwnerRez isn't making this a high priority.
Team,
Currently I can run a Credit Card Processing History report to VIEW all credit cards however I'd like to be able to run a DECLINED report to be able to monitor these for SCHEDULED payments that fail, on a weekly basis (rather than monitor email notifications one by one which seems very inefficient to me). Could this report request be included in a future upgrade?
Hi Scott,
Nightly rate breakdowns per booking are visible to OR support only at this time. We've still got some work to do behind the scenes to get this ready for its user-facing debut. I am not yet sure whether this will be completed by end of year, but I'm hopeful for 2026 at the latest.
Hi Everyone,
I've changed the Status of this request back to Requested, which accurately reflects where we are with it today. This request is not on the 2025 roadmap, but we are keeping it in mind for 2026. I won't make any promises here as we have a lot of work going on behind the scenes in other areas of the system. Hopeful for 2026 is probably the best way to phrase it.
I know this is not the news you were hoping for, but feel free to share this request with likeminded users who would be willing to give it an upvote!
I would like a way for OR to calculate an early check in or late check out based on the nightly rate a guest pays. For example, if a guest is staying 7 nights and the nightly rate is $200, I would like a trigger that would calculate 50% of the $200, plus the taxes. So then if another guest rents 3 nights and their rate is $250, then 50% of that, plus the tax. Right now, I only see a way to charge a fixed amount for everyone or a way to charge 50% of the total rent, which is not what I'm trying to do.
Would like guests to be able to first view the photos in the numerical order I have chosen to present them. But also have the option to sort by room so that if/when looking more closely at the listing, they have the ability to view the photos for each room / space.
[This topic has been merged with another topic (Allow staff to see reviews).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Review sharing)]
