Feature Requests

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I want a place to put it in OR, that doesnt show up on my website, and only shows up on VRBO...according to the table I dont see that...? It appears everything in OR shows up on the website, unless I'm mistaken?

Are you having them print the RA off and initial/scan back - if not, how are you getting initials no the RA?

I'd like the ability to sync my email templates with the Airbnb templates. I have several templates and sometimes it's hard to keep track of which template I changed on the email side and I might forget to change it on the Airbnb side.

I'd like to add a widget onto my mobile home screen that shows me when each guest is arriving. Something similar to Airbnb's home screen widget. It can either be in a list format or a calendar format.

We have been using electronic door locks for many years on our rental properties. We have utilized a number of different providers both automated and manual. Our most recent experience is the utilization of an OR partner where door lock integration creates a random 4 digit code that is utilized as the guest access code for the property. We had gone down this road a number of years ago but since it was our only option we decided to give it a try again. Our results this time were similar to our previous attempt. Basically we find that while yes you are automated and you communicate information to the guests they do not seem to keep that information readily accessible or the devices that are used for the communication are no longer available (locked in the property, no cell signal, etc) and they are unable to retrieve the information needed to access the property and they don't "remember" what the code should be. The end result is they need to reach out to us, usually via phone, to figure out how to gain / regain access to the property.

To solve this problem the first time we decided we were going to change the codes for the doors to utilize the last 4 digits of the phone number that they provided during the booking process. Our communication to the guest would then specifically call out the actual code number but we also let them know that it is coded to the last 4 digits of their phone number. This dramatically reduced the number of calls we got because people remember their phone number and they remember us telling them that the lock is coded with their phone number.

The ask here is have OwnerRez give us the option to utilize last 4 digits of phone number starting with the mobile number if available, and then any other phone number if mobile is not available and finally, if no phone is available continue to use the random number. We would like to see this on their "Manual" Lock integration and any door lock integration where they control the generation of the lock code (Brivo for example). For integrations that don't support last 4 digits (RemoteLock) the option to use last 4 would not apply.

There are a number of partners that are integrated with OR to manage electronic door locks. These door locks and partners all seem to have varying levels of capabilities associated with them that could be beneficial in helping understand the status of guests...

For example... I just found that Brivo (the company we are choosing to manage our door locks) has the ability to notify us the first time the door code is used on the door lock. IE - The guest has checked in. This is a great piece of information to have about the booking and allows us to not only send them triggered emails when they arrive about the property but it also gives us a sense of who is and isn't in house when we need to deal with issues like parking, etc... Brivo also have the ability to notify us if a specific code is used on a door lock. What our vision of this would be is to ask the guest to enter a code - 0000 for example when they have left the property. In effect they use the door lock to let us know that they have checked out. This will help the cleaning team get a jump start on the day activities if the guest has left early... The cleaning and or inspection team could also use the door lock to notify us when a unit is ready for guests.

Our thought here is that the property needs to have a Status Field and the Booking needs to have a Status Field and these fields would/could be managed manually in OR or they could be automated with any number of tools that are out there from the various partners or vendors or via OR workflows as well.

The Property Status might include values of - Occupied, Guest Ready, Needs Cleaning, Clean (Ready for Inspection), etc...
The Booking Status might include values of - Checked In, Checked Out, Pending Arrival

Workflows in OR could potentially handle changes in status... For example when a guest is checked in the property status would changes to occupied. When they checked out it would change to Needs Cleaning
Property Status could be updated by the housekeepers from Needs Cleaning to Clean, Inspectors could then change Clean to Guest Ready, etc... Brivo also has webhooks in their system that could be utilized to send to OR these status updates directly from the door locks themselves.

In the ribbon view of the properties/calendars icons could be placed on the bookings,calendar to show both the property status and the booking status so you could quickly know what was going on.

Food for thought on automating things and knowing status of properties at any given moment in time

There are a number of "partners" that OR has that use ZWAVE locks. RemoteLock doesn't do them directly they integrate with VERA and then VERA Manages the locks. (you have a double integration here... you have to have VERA setup and operational and then Integrate your VERA environment to RemoteLock... Once that is done then you integrate RemoteLock to OwnerRez... what ultimately happens is that OR will send booking information into RemoteLock and then Remote Lock will send the information to the Vera Gateway that controls the lock.

Brivo is another option for ZWAVE. We are currently testing their solution. They have a ZWAVE gateway that you install and you use to do Smarthome control. (Locks, switches, thermostats, etc - just like Vera) These controllers are a little bit different than the VERA ones as they have a cellular backup capability when not connected to Wifi or Ethernet. (I think you can get this on VERA but I don't think out of the box) Brivo does have a monthly charge where VERA does not but if you manage VERA through RemoteLock you will have a monthly charge so that is nearly a wash.

I also believe Point Central and ERental Lock (also partners) have ZWAVE solutions.

One thing to make sure you ask the partners is if they support your specific ZWAVE devices. For example we mostly have Yale Door Locks but not all models are supported by all solutions and our Schlage Locks were not supported at all by one partner but another that is all they use.

It can get pretty complicated pretty fast and I recommend you always test test test prior to doing a complete rollout across multiple properties

I *love* websites that do this!!

Lydia - can you walk through this just a little more - I'm quite spun around where you put this coding in (as well as where the additional guest code is beyond emergency) in the process - is it the booking request? When I sent a quote back it includes the RA already so not sure how it would be populated with the info needed

At present, no - our iCal calendar feeds don't include the extra blocked-off day.

However, it would be possible to add that as an option for our custom iCal calendar feeds, so you could create an iCal that did include them and use that instead.

I've moved this thread into the Feature Requests forum.

If this is implemented make it optional. We don't need ID's so I don't want to require my guests to upload one.

Due to COVID-19, I block 1 day between all bookings. This works fine for Airbnb, VRBO, and Houfy API integrations. For my single ical OTA listing, Florida Rental By Owners, it doesn't show those separation dates at all. Is there a fix for this?

It would save a lot of key-strokes if OR would prefill the city and state using zipcode. This would also require changing the zipcode field location and tab order on the address section.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/ability-for-guest-to-upload-their-driver-license-id-direct-to-the-files-folder-in-or)]

@staff, Chris, etal
I just realized this feature was requested already by Donna M in November. So if you want to merge this request and votes, with the other one to clean up the list, I'm totally ok with that.

Could the country of the guest be made available in triggers?
This would then enable many multilingual possibilities.

Thanks for your reply! On my previous website host I did a lot of online advertising to try to capture real estate investors. I just need a contact form so I can call them back and talk about that, not necessarily want them booking anything or adding them to mailing lists (not saying it's a bad idea, just one I haven't seriously considered yet)

Isn't option 2 already possible with the Booked on and then set the date to on or after and then a second criteria on and on or before. That gets you a valid date range. You can add many criteria with similar options.

Doesn't the Book Now / Enquiry widget do what you want?
Alternatively use one of the many 3rd party form plugins and push the names into a mailchimp or other mass email marketing tool.

Hi! I've been unsuccessfully trying to add a contact form to new sites I add so that people can sign up or message me, but I haven't been able to. Usually on other sites it's just a button we can click to add it.

Anyone can help?

Yes, I would like the ability to add an expiration date to a discount code as well as the ability to set how many times a discount code can be used. I want to offer repeat guests a discount without worrying that they will give the discount code to all of their friends and family.

We have long term stays often and would really love the automatic option to add a number of days at the end of a reservation. For instance 30 days-add on day between bookings. 60 days add 2 between bookings etc.

I would like to see the automatic text in the quote changed from the (to me) confusing
"3 nights (5 February - 7 February, departing 8 February)"
to
"3 nights (check in 5 February, check out 8 February)"
Or at least grant the option to change the way it reads?
Thank you!

That's only in the Book Now/Inquiry widget settings - maybe you were looking at the wrong widget type? Otherwise, please write in to the Helpdesk and we'll take a look.

I do not have a box in my widget to check to simplify Charge details and I want that. How do I get that on mine?

Yes, But a day of week trigger could be used for many things.

Yes, we're aware of this limitation, and are working with Vrbo to develop a way to generate custom quotes that works with their API. This is a bigger task than you might suppose and requires work at both ends, so may take a bit longer, but is very much on the roadmap.

Not all property fields are used the same way by all the channels. You may find a way to accomplish what you want via this table:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-differences

is this a notice sent to the guest?

I realize we can edit the content in blue at the top of each page, but I would like the ability to also edit some of the other content. Some guests, who are paying with Zelle, Venmo, or check find it confusing when #3 of the "What to Pay" section of the form mentions "a Security Deposit will be due x# of days prior to arrival", because I include the security deposit as a line item on the booking total for guests that are paying with those methods. So technically for them it's due now, and not 2 days prior to arrival.