Feature Requests

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Hi Thomas,

Thank you for offering to help test BookDirectIQ.

One of my goals during beta is validating the tool across different website platforms and booking setups, so having access to multiple direct-booking sites would be extremely valuable.

If you're willing, please send the following information for one or two properties to:

info@bookdirectiq.com

• Property name
• Website URL
• OwnerRez Property ID
• Airbnb URL (if applicable)
• Vrbo URL (if applicable)
• Any OTA pricing variances you may have put in place 
• Any notes about the website platform (WordPress, custom site, OR hosted, etc.)

Once I have the information, I'll set up a demo and send it over for testing and feedback.

Thanks again,

Paul

BookDirectIQ

Paul.I would be happy to help. I have several direct bookIng websites that we can try on, built with different tools 

A while back I posted looking for OwnerRez hosts willing to help test a direct-booking pricing comparison tool I'm building called BookDirectIQ.

First, thank you to everyone who volunteered. The feedback has been extremely helpful.

So far we've tested across multiple website setups and identified several improvements, including one issue that turned out to be related to how a property-specific OwnerRez widget handles pre-populated dates. We've also received positive feedback from hosts regarding the pricing comparison concept and direct-booking messaging.

The tool compares a guest's direct booking price against Airbnb and Vrbo pricing and highlights the potential savings before the guest books.

I'm looking for 2-3 additional OwnerRez hosts who would be willing to spend a few minutes testing and providing honest feedback.

Requirements:

• Use OwnerRez
• Have a direct booking website or OR-hosted booking page
• Be willing to share feedback on guest experience and usability

There is no cost and I'm not selling anything at this stage. The goal is simply to gather feedback, validate different website configurations, and improve the product before wider release.

If you're interested, comment below or send me a message.

Thanks again to everyone who has helped so far.

— Paul

I believe that currently tag automations work based only on conditions like booking dates, seasons, guest count, payment status, channel, and pets - but not directly on custom field values.

I don't think it is possible to have a tag auto-applied based on a guest's text answer to a custom field question. This means I can't set up automatic third party notifications for special requests like access to the EV charger.

After a booking is created, I need to check the Custom Fields tab for the guest's answer, and if they said "Yes", then I need to manually add the 'EV Charger Required' tag in order to set up a third party notification.

It would be great if this manual step could be removed. Or if there is a workaround that someone knows, I'd love to hear it please.

Lucy

 I would like to get a couple new field codes to insert into templates? I am wanting a field for the next guests arrival date, {BNEXTARR},  and the previous guests departure date, {BPREVDEP}, so we could include that info in the gap nights email. Currently it just tells them that there is availability to add on but it doesn't say how many days are available and it creates more work to get more of the gap nights rented. If we had the fields I am requesting we could include those in the gap night emails and the guests would know how many nights they could add if they wanted to. I really believe this would help OR users get more of their gap nights rented and it will automate that process. I tried to create a custom field but can't make it work the way I am wanting it to work.

Here are examples of what I am wanting. I think this automation would be so helpful!

For checking out later than scheduled it would be

Hi {CFIRST},
I hope you are enjoying your stay with us at {PDISPNAME}...I wanted to let you know that we currently have availability for you to add on to your reservation. You are currently scheduled to check out the morning of {BDEP} and our next guest is scheduled to check in the evening of {BNEXTARR}. If you would be interested in adding on reply to this message telling me how many of the available dates you are interested in and I will send you a quote.

For checking in earlier

Hi {CFIRST},
I wanted to let you know that we currently have availability for you to add on to your reservation. You are currently scheduled to check in the evening of {BARR} and the guests before you are scheduled to check out the morning of {{BPREVDEP}. If you would be interested in adding on reply to this message telling me how many of the available dates you are interested in and I will send you a quote.

Exciting! Thank you!

Thank you, Bri. I look forward to seeing this improvements at work and hopefully it'll be all that was needed! 

(Just to confirm, is this being applied retroactively? For instance, I still have a couple bookings reflecting negative sentiment because their requests were denied but the guest was not unhappy with the outcome. (i.e. ORB17014530 and ORB16081161))

I am really a disorganized person so OwnerRez task features are very helpful to keep me on track. It would be even better if OwnerRez triggers could be linked to tasks to send me reminders of what I'm supposed to be doing.

Please include us in the beta test as well.... we are excited!

Hipcamp is awesome and we have a lot of bookings from it!

I wanted to request a time log feature that tracks the number of hours you spend working or logged in to OwnerRez. 

It would be so helpful if you could query dates for a property and select platforms you want to see for a side-by-side rate break down comparison based on current OwnerRez rates. I know there is the tool "Direct Rate Tester" and "Channel Rate Tester" but it is not user-friendly for comparison. 

We've improved how sentiment is detected. Instead of marking a booking as negative just because something was unresolved, the system now looks at whether the guest was actually frustrated or dissatisfied.

For example, a guest who politely asks questions or negotiates on price will now show as neutral or positive, even if their request wasn't fulfilled. A guest who's genuinely upset about an unresolved issue will still show as negative. This finer tuning should help sentiment accuracy tremendously.

As mentioned previously, we won't be adding the ability to modify sentiment manually, but if you see more room for improvement in this area, you're welcome to open a new Feature Request for consideration!

This should be fixed now!

So anyone else reading this thread knows what goes on behind the scenes... You may get two notifications for the same review - one when it's submitted and one when it's published. It depends on what webhooks we receive from the channel. The subject of the notification we send is the same, but the body of the messages represent different moments in the review process (whether the review is visible yet or not).

If the channel doesn't send us the published webhook, we have nothing to go on and we can't fire that second alert with the review content.

Released this week!

You can now use Rezzy AI sentiment in booking triggers. Add it as a condition to filter when messages send, trigger on sentiment changes with a new immediate event, and pull the current sentiment value into templates with the {BSEN} field code. Any triggers that depend on sentiment will automatically disable if Rezzy AI is turned off.

Messaging PriceLabs right now! This is GREAT to hear!!! 

So exciting!!! Thanks, Bri!

We've expanded the API to give dynamic pricing partners programmatic control over fees and discounts! It's in the partners' hands now as to when that becomes available to you. If they haven't notified you yet, it might be worth an ask for a timeline.

Great news. Thanks for the update. 

Copying Triggers is now available!

Released this week!

If adding a code to your Schlage lock doesn't go through right away - maybe the lock went offline, it timed out, or there was no response - the system will quietly try again on its own, up to 5 times. You'll receive a recovery email when a previously failed code succeeds on retry. We've also added a notification for this that you can toggle off or on:

https://app.ownerrez.com/account/alerts

Hello,

We are customising our quotation emails and would like to know if it is possible to change the background colour used in the quotation table, specifically the highlighted cell in the "Amount" column, which is currently displayed in a light yellow/green colour.

We would prefer to use a colour that better matches our brand identity.

Alternatively, it would also be perfectly fine for us to remove the highlighted background colour completely and keep the table cells on a plain white background, which would better suit our brand style.

Could you please let us know:

1. Whether this colour can be customised.
2. Where this setting can be changed.
3. If custom CSS or template modifications are required.

Thank you for your assistance.

Hi Michelle,

Hope you are doing well! I am the Head of Partnerships & Marketing here at OwnerRez.

I’ve had several conversations with StaySense regarding a potential integration, but they have not yet begun development work on their side. I recently followed up with them to see whether they plan to move forward in the near future, but ultimately the decision to integrate rests with StaySense.

In the meantime, I would encourage you to reach out to StaySense directly and let them know that this integration is important to you. Hearing directly from customers is often the best way to demonstrate demand and can help prioritize integration efforts more quickly.

Both of these are great ideas. As a property management company, we always want to be completely transparent with our owners. However, our recent switch to OwnerRez has caused some friction with a few clients over this. While we eventually want everyone using the owner portal, forcing it right now will just strain those relationships. Coming from an IT background, I love secure logins, but I also know that new technology can be a real headache for some people. We want to keep everyone in the loop without forcing a mandatory tech change that pushes owners away.

Additionally, adding a line break to the calendar will really help take the pressure off our housekeepers. And not just them, but we get flooded with early check-in requests frequently during the summer, and often those guests have checked the calendar before calling. If guests can clearly see they are checking in right after a two-week stay, they might think twice before asking. It probably won't stop most calls, but anything that helps cut down on that phone volume is a huge win.

It would be very nice to have the option of displaying the net payout to be received from a booking after all fees and taxes along with the gross.  Currently the only way to find it is to go to the transactions tab and do the math manually.  

With how sophisticated OwnerRez is, you'd think you'd be able to have it tell you your projected net revenue.  

Hi everyone,

I am currently using the embedded availability calendar widget on my website for guests, owners, and housekeepers to view. However, there are a few core limitations that make managing schedules difficult.

I would like to request the following two features for the widget calendars:

1. Ability to show past reservations (and view previous months): Currently, past dates automatically advance to show as blocked/grayed out. This prevents housekeepers and owners from looking back to see what was booked earlier in the month. We need an option to allow past reservation history to remain visible.

2. Visual booking/reservation breaks: Right now, back-to-back bookings show as one solid block of color. There is no visual distinction or gap on the widget showing where one guest check-out ends and the next check-in begins, which makes it incredibly confusing to read.

Our internal "Month View" calendar within OwnerRez handles both of these beautifully. It would be a massive improvement if these same capabilities could be "turned on" or customized for the public-facing widgets.

Please upvote if you also need these features!

Happened to me as well, one question sent a couple hours ago by a guest, had to click the Rezzy Suggest button to get a draft.

Thanks. I'm going to follow up with you via email.

They never generated. I've had to manually click the Rezzy icon to get it create a draft every single time. 

We're looking into it now. Thanks, Alece. Did those messages process eventually or are you sitting on some threads that haven't generated a reply for more than ten minutes?