Feature Requests

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We do not directly integrate to Expedia at this time because they are part of our Vrbo integration. Expedia is Vrbo's parent company and they are continually improving their API connection. 

At this time, all Vrbo API integrated listings that meet certain qualifications are eligible for listing on Expedia. Bookings will still report as being from Vrbo when they come in though.

If you look at your Vrbo API screen you will likely see two listing numbers for each property, the lower one is Expedia:

This would be a game changer for me. I get so many last minute bookings. This would definitely increase my revenue!!

VPNs can mask IP Addresses. IP address blocking isn't really useful in todays world.

Email addresses can easily be spoofed or you can just get a free one for single use like a hotel booking.

You could block a specific credit card, but it won't stop them from using another credit card and probably won't work on Virtual Credit card numbers offered by most credit card companies.

If you have this problem with specific guests, you can't really stop them if you allow instant book.  

Even if you don't allow instant book, they can just ask a friend to book for them. 

You'll have to have your guest check in with staff and monitor people going in and out of rooms to stop this. Not very useful.

One potential solution would be to use internet connected cameras with facial recognition. Then you can tell the system to text you if the person you don't want on the property is present and found on the cameras. This way you can kick them off the property and log a police report with documented evidence for a trespassing complaint.

WYZE cameras are cheap and they have decent facial recognition. You can get real time alerts when a specific person is seen on your property.  They call this FRIENDLY FACES right now but you can use it to identify people you don't want around as well as long as you've gotten a good picture of the person's face first.  (Social media accounts provide plenty of pictures of people that you can train your AI facial recognition with).

Add "TODAY" to the dropdown selector for a trigger using ARRIVAL DATE when asking a trigger to fire IMMEDIATELY.

When booking is made the same date as arrival, and booking is paid in full, trigger needs to allow the system to send an email IMMEDIATELY since people may be standing outside in the cold / rain / snow and can't get in without their door code.

Allowing this feature let's a property owner put up a sign with a QR code that a guest scans, completes their booking, pays for it, and then immediately gets their door entry code email so they can go inside. This is SUPER helpful for self service / self booking kiosks at a property or for after hours when there is no staff on site to take a booking.

Hello! I'm overhauling my direct book website at the moment and inserting Trust Signals for both guests and property owners will be the focus. 

I agree with the other users who have posted in here that the OR payment pages and all pages to do with booking need to be customisable in order to be able to stay on the platform. Also, yes, a question mark on the payment page is not appropriate as well as asking the guest to write down their booking number. 

If you can provide an ETA of when this might be addressed it would be really helpful.

Thank you, Terri

Limberlost Vacation Rental Management
LimberlostVacationRentals.ca

Looking for a way to stop owners from blocking off time in their calendars without providing a reason and we then have to chase them

A further feature about be to back it possible for owners (Portal Access) to ¨Request¨ to block off dates that we then have to approve.

Hi,

Were you aware that it's possible to duplicate an existing listing, along with Listing Data (description, amenities, photos, custom fields)? Here's how to go about that:

https://www.ownerrez.com/support/articles/add-new-property#duplicate

This may not be exactly what you're looking for, but definitely wanted to let you know this feature is currently available. 😊

Please add TIME BASED EVENT to automations like Automata from Tokeet.

This allows me to say things like "Send an email 4 hours prior to check in time when the booking is paid". 

Time automations make it so easy to perform actions once a specific event has occurred.

I would love that they would be tied to Tags too, for instance  "On the date of arrival, at 11am, When the booking tag PETCLEANING exists, send the guest the PET PARK ACCESS INSTRUCTIONS email if the payment status is PAID IN FULL."

For those of us who use OTAs that are not supported by OWNERREZ yet (like Expedia) I would like the option to set up a mass IMPORT BUTTON. Some of us have A LOT of properties and having to manually import each property when you know there's been bookings that you don't want to wait 60 minutes to update through the regular Import cycle can take a lot of time.  It's nice to have one button where you can simply select numerous import icals and then pull the content with a single click.   

https://www.expediapartnercentral.com/connectivity?

I get tons of USA bookings from them. I need this connection.

Here's the documentation
https://developers.expediagroup.com/supply/lodging/docs/

Charlie, you bring up an interesting point.  I had to go make a few mock bookings to make sure I was thinking clearly. 

I see TAGS associate with bookings, not guest records.  While I have been using them this way, I think a tag associating with a contact would be a great idea.  Currently, custom fields may be the only option. 

Check our this forum topic: Repeat Guests - Custom message triggers - Feature Requests - Forums - OwnerRez

I think there is ONE rather simple step that could allow much of this to be done in various ways to suit a multitude of uses.

Make the repeat guest counter an available field in both templates AND triggers.  The field already exists, it's here:

This would allow TRIGGERS to filter on values over or under a certain value and, in my case, allow email and SMS TEMPLATES to show the counter value. I want my team to know when they get a text message how many prior bookings a guest has had.    Ex:  LastMinRes: Guest Name (number of prior bookings) 

However, this field is the total number of bookings, both prior and future.  While I think it is still very helpful to round this out, add

• number of prior (completed) bookings
• total number of prior (completed) night

Ideally, these should be part of all reports that include a guest name. Even if optional, a daily or weekly check-in report should likely have this information available. 

Any update on this integration?  Seems to have fallen through the cracks

Add the ability to copy photos including their captions from one listing to another. Either one at a time, multiple at a time, or all at a time.

Also allow us to mass delete the same image across all listings.

It would be nice to have a feature that will automatically resend a system message if the first one wasn't read (open).  Many times guests contact us looking for documents and I have to go back to the messages and manually resend since the first one wasn't opened.

Add the ability to create a URL for each booking that a guest can use to trigger a booking cancellation in accordance with the cancellation policy.  We can use the URL to add a button to a website or a link in email. 

This way the guest can automatically cancel without staff spending labor hours dealing with it. 

Hi

It seems that when the guest was moved from booking.com to a direct booking with us, a new code was generated for that stay. Since it's the same guest staying in the same unit, is there a way to prevent this from happening?

I think it would be a good idea to implement a feature to avoid situations like this, where two codes are generated for the same guest, as it could cause confusion regarding which code they should use.

Thanks!

Not that I have seen yet...  We need it for things like people parking in the wrong space, notifications for power or water being turned off for maintenance, things like that...  I have not seen anything short of what has been described by Ken.

So is this option available? I don't see one yet.

It's been six months since this response. Any update on integrations?

BnBTally is the best accounting implementation for AirBnB (and VRBO if you are not on a PMS) that I have found. It becomes a little more complicated when you have a merchant account and are processing your own CC.

Since the deposit feature didn’t exist until now I setup my system to process similar to BnBTally syncing with Stripe and my Bank Feed. It’s not perfect as OR doesn’t open up the financial data in their API. I can try to put together a post of how I do it in the next few weeks. Would love to get better support from OR for improved accounting.

Hey Ocean Zen,

I've read your post, and I agree with you for the most part. I say "most" because there are some things that I don't understand, most likely because I don't have the accounting knowledge to parse those parts out. If you don't mind, could you please clarify some of these things for me?

...In the current implementation it is considered paid because the customer has paid it and when it is deposited in your bank by AirBnB it will be processed as a deposit by OR.

If GAAP accounting processes were followed those funds should be put in an “undeposited funds” asset account that would represent all the funds that AirBnB is holding on your behalf

Am i wrong in saying this is actually how it currently works? On my (granted, pretty simple setup) the invoice payment uses "undeposited funds" and the date on the payment is day or two (maybe) before the date when the funds hit my banking account. during normal year, not a big deal. if is going to cross to next year (i run my business on cash basis) than i will have a problem, but i do check for that manually.

"... those funds should be put in an "undeposited funds" asset account that would represent all the funds AirBnb is holding on your behalf"...i believe that is how it works right now. for me, "undeposited funds" hold all the funds for all the OTA's are holding on my behalf

It doesn’t help that QB doesn’t support more than on Undeposited Funds type account so one has to create other types of accounts as Undeposited Funds and if so can’t use the Deposit feature of Quickbooks.

This one went over my head...more than one "Undeposited Funds" type account? is that even something that QBO supports? not sure what is the use case here assuming i even understood correctly what you said

I have requested several times that we setup a committee of users that have expertise in accounting and finance so we can create a solid roadmap for the QB integration.

Yup,  i do recall that time and i completely agree with you. Not sure what is OR doing about this. I do see improvements to QBO integration, but, with all dues respect, the way those improvements work do seems to point to a lack of accounting expertise as you have pointed out many times.

The new deposits feature has been rolled out which is great to see effort but unfortunately it seems to have lack of forethought and planning from an Accounting perspective - not sure who is providing the guidance to product development but I believe that the implementation could be better. Especially for advanced users that have multiple currencies and multiple payment methods. Maybe OR core customer is the Mom and Pop so it doesn’t matter

Agree on the first part. I'm one of those "Mom and Pop" and the new deposits feature is not working for me. I'm not even sure what exactly is the use case OR thought about when they implemented this. The rest of your points here, not sure i'm parsing. i understand the words, i'm just not sure what are you referring to. (the multiple currencies and multiple payment methods part)

For me, the biggest pain point is that i need to manually match the invoice payments to banking transaction so i can add the missing expenses and run validations (check the invoice and payment dates to make sure they do not cross into next year or the other way around, adding CC charges, or AirBNB charge..so on). i was hoping the new deposit feature will help me here, but the OR gods decided (why???) to not allow me to use COGS for expenses in deposits. seriously...

Alin

Ocean Zen, thank you for responding. I do need to follow GAAP. How would I turn off the Automatic Airbnb Payments? I can't show that I have " received money," even though I may not get the money for a year.  

I used to use BNBTally, and I did not have any of these problems. Do you have a step-by-step guide for the proper workflow between Ownerez invoices and deposits and QuickBooks? I want to make sure that my Undeposited funds/ Clearing Asset account reflects the proper balance. 

Hi! How do we go about putting our name in the hat for the private beta on this?

It would be helpful if we could tell guests in the Sports and Adventure section of the location tab that there are ATV/UTV trails nearby.

Bump!

Since OR doesn’t follow proper accounting practices that is the way that the software is designed to work. In the current implementation it is considered paid because the customer has paid it and when it is deposited in your bank by AirBnB it will be processed as a deposit by OR.

If GAAP accounting processes were followed those funds should be put in an “undeposited funds” asset account that would represent all the funds that AirBnB is holding on your behalf. It doesn’t help that QB doesn’t support more than on Undeposited Funds type account so one has to create other types of accounts as Undeposited Funds and if so can’t use the Deposit feature of Quickbooks.

I have requested several times that we setup a committee of users that have expertise in accounting and finance so we can create a solid roadmap for the QB integration.

The new deposits feature has been rolled out which is great to see effort but unfortunately it seems to have lack of forethought and planning from an Accounting perspective - not sure who is providing the guidance to product development but I believe that the implementation could be better. Especially for advanced users that have multiple currencies and multiple payment methods. Maybe OR core customer is the Mom and Pop so it doesn’t matter

Having said that, to do proper GAAP accounting is not a straightforward thing and there has to be a balance between practicality, QB capabilities, and Accounting accuracy and that is the reason that these trade offs should include input from a working group.

Hi Paul,

I'm new to the Quickbooks Ownerez integration, and I have some questions.

I have turned the Airbnb transaction sync on, but I'm API integrated with Airbnb. In Ownerez, my future Airbnb bookings are shown as paid. It looks like it shows the date that Airbnb collected the payment.  Also, in my Quickbooks, the invoices show as paid ( when the quest submitted the payment, " I'm assuming)  even though I'm not getting the money until the customer checks in.  I'm doing something wrong. Please help 

Many owners are bombarded by spam emails that must originate from some entities scraping OR hosted sites. 

Maybe have an option of a "contact us" form with Captcha that hides email but forwards email to an email designated by hows and host can decide whether to respond.  

something like this 

Changing our settings for minimum and maximum length of stays by booking channel would be extraordinarily helpful. For example, on Booking.com, they have no ability to customize what length of stay taxes are collected on, so if a guest stays for 30 days, in our states of business, we should not collect tax on this stay, but Booking.com will collect tax. They are unable to solve this on their end, and being able to set a maximum length of stay of 29 for this channel specifically would help us solve this problem.