Feature Requests

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We have multiple properties and while Ownerrez has been great so far, lack of Mcp is really hurting at this point  since multiple companies using Hospitable are able to improve their workflows and guest experience using Mcps with LLMs while we are doing things manually. Is there any timeline or plans to enable MCPs because if not, we will be forced to migrate like many other considering the same in our management communities. 

Yes this is huge! Despite the giant headache I get when thinking about reconfiguring our PMS, it's OR's gap here that makes me consider switching to Hospitable. Have any plans for MCP functionality been released? 

Hello OwnerRez Team,

I would like to request adding support for a payment gateway that works for businesses located in Saudi Arabia.

Currently, Stripe Connect is not available for Saudi Arabia in OwnerRez, and most of the available integrated payment processors appear to be limited to the US, Canada, the Caribbean, or other specific regions.

This creates a major limitation for property management companies in Saudi Arabia and the GCC region that want to use OwnerRez for direct bookings, Google Vacation Rentals, and other channels while keeping payment collection and booking status managed inside OwnerRez.

Suggested payment gateways that support Saudi Arabia include:

• Geidea

• Moyasar

• HyperPay

• PayTabs

• Tap Payments

Having at least one payment gateway that supports Saudi Arabia would help reduce manual payment tracking, improve the guest payment experience, and make OwnerRez more practical for companies operating in the Middle East.

Thank you for considering this feature request.

Yes, please.  Much needed

Hi Alison,

Booking.com sets all but one of those fine print items to checked by default. The Rental Agreement one should be checked by default, unless they've changed something on their end.

You can choose to manage those on Booking.com or clear them in OwnerRez by navigating to Properties > your specific Property > Channel Rules > Change > Fine Print > Booking.com:

Thank you for writing this up! I've been missing this too, for that exact same reason!

It was nice to be able to see a calendar summary of dates surrounding the booking you are looking at in the Overview Tab. This was helpful when in a reservation and guest asking about early/late check-in extensions and adding additional days without having to look elsewhere.  

Erik - Peak Tahoe Rentals

We would love to request an upgraded booking interface for multi-property owners that prioritizes both user experience and visual design.

Currently, the booking flow and availability display feels fragmented and overly form-based, which does not align with modern direct booking expectations—especially for boutique and luxury-style properties.

We are looking for a more streamlined and visually driven experience that allows guests to easily explore multiple properties and their availability in one place.

Ideal functionality would include:

1. Compact Booking Selector (Homepage / Navigation)
   • A clean, minimal booking bar that allows guests to:
   – Select a specific property (or view all)
   – Choose dates
   – Check availability instantly
   • Designed to integrate seamlessly into the homepage hero or navigation without feeling like a traditional form
2. Dedicated Availability Page (Multi-Property View)
   • A beautifully designed booking page that displays:
   – Each property as its own section or card
   – Live availability calendar per property
   – Starting price or nightly rate
   – Key amenities (icons preferred over long text)
   – Direct “Book Now” CTA
3. Design & UX Improvements
   • Reduce reliance on iframe-style embeds
   • Allow more control over layout and styling
   • Mobile-first, clean, and minimal design
   • Experience should feel similar to boutique hotel or curated stay websites, not a traditional reservation system
4. Multi-Property Clarity
   • Allow guests to easily compare properties and availability without navigating between separate pages or clunky calendars
   • Improve visibility into which homes are available for selected dates

This type of interface would significantly improve:
• Guest experience and clarity
• Time to booking
• Direct booking conversion rates
• Brand alignment for higher-end properties

We believe this would be a major step forward for hosts managing multiple listings and prioritizing a premium guest experience.

Feature Request:

We would love to request more advanced trigger controls within the messaging and automation system—specifically the ability to combine multiple booking conditions into a single reliable trigger event.

Currently, triggers such as:

• Booking Created
• Booking Paid in Full
• Rental Agreement Signed

operate independently, while key guest readiness indicators (such as screening completion via Truvi tags) are only available under “conditions,” not as true trigger events.

The Challenge:

In real-world workflows, especially for hosts using screening tools like Truvi, guest readiness does not happen in a single step. Instead, it’s a sequence:

1. Booking is created (often marked as “paid in full” immediately via OTA)
2. Rental agreement is signed
3. Guest screening/verification is completed (via tags)

Because these actions happen asynchronously, there is currently no reliable way to trigger a message only when ALL required steps are complete.

This creates a gap where:

• Messages may send too early (before screening is complete), or
• Messages fail to send at all due to condition mismatches at the time of the trigger

Requested Solution:

We would love to see one (or both) of the following enhancements:

1. Multi-Condition Trigger Logic

Allow triggers such as:

“Fire when booking is updated AND all conditions are met”

Example:

• Rental Agreement Signed = Yes
• Tag = Truvi Screening Complete
• Property + Source filters

This would allow automation to run only when the booking is truly “guest-ready.”

2. “Booking Updated” or “Condition Met” Event Trigger

Introduce a trigger that fires when:

• A booking is updated
• OR when a condition becomes true (e.g., a tag is added)

This would allow the system to respond dynamically as the booking progresses through its lifecycle.

3. Optional: “Send Only Once” Safeguard

A simple toggle to ensure a message:

• Sends only once per booking
• Even if conditions are met multiple times

Why This Matters:

For hosts managing higher-touch guest experiences, this is critical for:

• Ensuring correct timing of guest communications
• Avoiding premature or missed messages
• Supporting third-party integrations like Truvi
• Reducing manual intervention and workarounds

Right now, many of us are forced into imperfect solutions that either:

• Risk sending messages too early, or
• Require manual monitoring to ensure proper delivery

Impact:

This enhancement would significantly improve:

• Automation reliability
• Guest experience
• Operational efficiency

Especially for professional hosts managing multiple properties and workflows.

Thank you for considering this—OwnerRez is an incredibly powerful platform, and this addition would take automation to the next level.

If is can untick the exclude infants from total, that would work

The integration for free wifi is connected to "Free wifi in public ares" not entire property

This is confusing for guests - please can it connect to enture property?

Please send host profile info to the host profile section of booking.com

Other PMS have the ability to do that so the api is available.

Any progress on this?

Please can you set the fine print option

Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If guests don't receive the agreement on time, they should contact the property management company at the number on the booking confirmation.

As ticked autmatically for all new listings?

This one is already ticked:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

But not the rental agreement

For people that do their own pricing it would be very helpful to be able to change prices on the ribbon calendar. Instead of going back and forth to see what’s booked to lower prices and or for events 

We would love this feature too, since our guests can also pay a surcharge for a late check-out during the booking process.

It would be very nice to have the surcharge trigger an automatic change in the check-out time.

We absolutely love OwnerRez!

We would also love this feature as our guests also have the option to pay a surcharge for a late checkout during the booking process.

Currently we manually check each booking for the surcharge and modify the check-out time.

It would be wonderful to have the surcharge trigger the late check-out automatically.

We absolutely love OwnerRez - thank you for all your hard work!

Hello,

I was curious if other OwnerRez users have asked about adding Klarna as a checkout option for guests? I have it through my Stipe account; however, it doesn't show during the booking checkout process. I know PayPal has a buy now, pay later option, but have others asked about linking, connecting, or offering other providers for Direct Booking customers?  

Thank you! 

Our guests can pay a surcharge and add a "Romance Package" during the booking process.

We include a late check-out as part of this package/surcharge.

Currently we manually check each booking and modify the check-out time.

We have automated adding a "Romance Package" tag to the booking, triggered by the surcharge.

We would love to automate the late check-out, also triggered by the surcharge.

We absolutely love OwnerRez - thank you for all your hard work!

Currently the booking.com integration only allows infants no = 0 and yes = 10
In some countries maximum occupancy is legally enforced and includes infants,

So eg a studio that allows 2 people can be 1 adult plus infant, but not 2 adults plus infant

So it would be yes to infants, but no to over occupancy. 

Please change to be able to say yes to infants but eg max 1, and no over occupancy

[This topic has been merged with another topic (Extend Stay Quote). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Ability to Send Quote for Extended Stay)]

Hi Kimberly,

You can now configure Scheduled Triggers to fire minutes before or after an event. This is configurable in ten minute increments, all the way up to 24 hours.

Ditto!

When an owner clicks on a booking in the calendar within the Owner Portal, the financial figures displayed are driven by the fixed financial permission level (Owner Revenue / All Totals / Detailed Financials) set by the property manager.

We have this set to Owner Revenue because if we set it to All Totals then it displays a higher figure as it includes some of the hidden fees/charges that are not relevant to the owner and are paid directly to the PM.  However choosing Owner Revenue doesn't detail the cleaning fee or channel fees so the figures look much lower.

There should be a way to display the same figures as is displayed on the statement with the ability to hide any hidden categories.

Hi Katie,

The difficulty I see with this request relying on votes is that there are likely to be a relatively small number of users of the single property template. Of those users there is an even smaller number who are aware that they do not have access to a feature that the multi-property template users do.

What I'd like to understand is why the feature wasn't initially applied to both single and multi-property templates? 

I understand how the new feature request system works but this is not a request for a new feature. Single property hosted website users should not have to fight to get a feature applied to their hosted websites that is already available to multi-property template users.

I know nothing about coding but I assume that now that the code has been written for the multi-property templates, there is less work to apply it to the single property template than there was when it was a completely new feature. 

I'd like to request that, given the circumstances explained above, this feature be added to the single property template without needing to meet the usual requirements for new feature requests.

Lucy

I just hear that you’re integrating with Google Hotels!  If you also integrated with Expedia, you could literally corner the boutique hotel and inn space as a PMS.  I researched nearly 20 hotel PMS’ and all but 3 were deeply antiquated and anything interesting basically does a minimum of 20-35 doors as a baseline cost.  

OwnerRez could take the boutique hotel over if it added Google Hotels, Expedia, and maybe one hotel engine channel connector like SoteMinder to connect the vast array of hotel tools. 

Let’s get OwnerRez to bring in all of the inns, Bnb’s, and boutique hotels by making these few additional connections!

Does this mean that you may consider Expedia too?

Unfortunately, we have no estimates or additional information to provide for Expedia at this time. We have the world's best partnership with Vrbo, of course, and some of their STR traffic is co-hosted on Expedia, but I know that's not what you need and won't help the boutique hotel/BnB market at all.  It looks like the Expedia request doesn't have a lot of traffic or votes. Make sure to be noisy over there too!  There may be administrative/partnership obstacles on that one, though.

I also second that remark about you being able to gobble up the entire boutique hotel / inn market with a few upgrades in this direction.  I looked at 18 hotel PMS’ and had plans to move our inns/hotels to them but the market is either deeply antiquated or more modern and robust while pricing out any hotels with less than 25 rooms.  There were literally 3 hotel PMS’ that I felt would meet our standards.  

OwnerRez could absolutely blow the top off of this market if they take the time to integrate with Google Hotels, Expedia, and a channel manager like SiteMinder.  OwnerRez’ engine connected to those sites would change the game for that industry.  Or should I say…. INNdustry

This! Yes! Makes me so happy! I can stop interviewing other systems! Thank you!

Shelley @ The Victorian Inn